2021 day highlights

Day 1: CIOs walked away with insights and models on how to craft new digital business ecosystems that ensure superior customer experiences and incorporate future of work concepts.

Day 2: CIOs walked away with plans and expert advice on how to lead the modern IT organization through embracing business-led IT and ensuring IT teams are ready to support their organizations all while maintaining cost, risk and business values.

Day 1

Speakers:

  • Michael J Fox, Actor, Author, Producer, and Activist

Gartner Experts:

  • Michelle Duerst, VP Analyst, Gartner
  • Dean Lacheca, Sr Director Analyst, Gartner

Sessions:

  • How CIOs Can Drive a Culture of Customer Centricity
  • CEO Concerns 2021: Implications and Actions for CIOs
  • The Future of Leadership for CIOs in the Hybrid Digital Workplace

Day 2

Speakers:

  • Suneel Gupta, Founder of RISE,
  • Hock Keong Ng, Deputy CEO (ICT & Digital Services), Central Provident Fund Board

Gartner Experts:

  • Darren Topham, Sr Director Analyst, Gartner
  • Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Sessions:

  • How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It
  • Accelerate Upskilling to Accelerate Digital Business
  • Hyperautomation to Drive Cost Optimization
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A look back at 2021's agenda

Tuesday, 11 May, 2021 / 11:00 AM - 11:30 AM AEST

(Monday, 10 May, 2021 / 09:00 PM - 09:30 PM EDT)

Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired

Mary Mesaglio, Managing Vice President, Gartner

As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digital accelerate in 2021.

Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST

(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)

How CIOs Can Drive a Culture of Customer Centricity

Michael Chiu, VP Analyst, Gartner

Customer experience (CX) is among the top-5 priorities for executives including the CIO. But how can you as a CIO contribute to CX by driving a customer-centric culture? This session describes how to do that by using culture "hacks" which can be completed in less than 48 hours. Such hacks are small adjustments to your culture which garner big results.

Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST

(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)

How to Accelerate in Uncertain Times

Dave Aron, Distinguished VP Analyst, Gartner

Digital acceleration in uncertain times requires the ability to adapt at speed and scale. ‘Agile’ methodologies and becoming ‘resilient’ do not quite cut it. Antifragility pervades the whole enterprise, and focuses on not just surviving, but becoming more successful in volatile times. In this session, we will discuss mechanisms to be more antifragile.

Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST

(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)

Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future

Rob O'Donohue, Sr Director Analyst, Gartner

The pandemic has accelerated digital transformation. As businesses stabilize, recover and renew for growth, CIOs should seize the opportunity to reshape the future of work and reconfigure their workforce model to overcome brittleness, improve resilience, add antifragility, and achieve optimal performance.

Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST

(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How CIOs Can Drive a Culture of Customer Centricity

Michael Chiu, VP Analyst, Gartner

Bring your questions to interact with Gartner experts and dive deeper on how CIOs can contribute to the customer experience (CX) and drive a customer-centric culture in their organization.

Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST

(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Accelerate in Uncertain Times

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Bring your questions to interact with Gartner experts and dive deeper into how to accelerate in uncertain times.

Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST

(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Reconfigure, Build Resilience and Antifragility in Your Workforce Model of the Future

Neha Kumar, Director, Advisory, Gartner

Aaron McEwan, VP, Team Manager, Gartner

Join Gartner Experts to address your top questions on how to reconfigure your workforce model to improve resilience and achieve optimal performance. This Ask The Expert session will answer questions such as:
• What are the challenges CIOs face when considering composing a more blended workforce?
• How Talent Sharing works and the challenges with it?
• What are the challenges CIOs face when creating fusion teams?

Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST

(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)

CEO Concerns 2021: Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Our brand new global CEO and senior business executive survey reveals key focal points for 2021. We will help CIOs look forward through the eyes of CEOs in the aftermath of a tumultuous crisis year. This session will help CIOs think how best to tune and adapt the technology-related capabilities of their organizations for the hoped-for recovery ahead.

Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST

(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)

CIO Story Session: Putting the IT Into DigITal: A Journey of Transformation

David Lipscomb, Group Co-CIO, Lendlease

Join Group Co-CIO of LendLease, David Lipscomb for some practical insights around the digital journey at Lendlease. Dave will share how Lendlease IT has evolved, the transition from project to product centric operations, workforce engagement and the lessons learnt along the way.

Tuesday, 11 May, 2021 / 01:15 PM - 03:00 PM AEST

(Monday, 10 May, 2021 / 11:15 PM - 01:00 AM EDT)

Research Discussion: Balancing Autonomy With Control: The New Information and Technology Charter for the Enterprise

Neha Kumar, Director, Advisory, Gartner

Neil Osmond, Distinguished VP, Advisory, Gartner

As organizations accelerate and expand digital business initiatives, CxOs must take accountability for technology leadership of their domains and share responsibility for information and technology strategy and management across the enterprise. Yet, many CIOs are concerned about the risks of poor data and technology decisions. Learn how leading CIOs have adapted their governance approaches to balance autonomy with control.

Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST

(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)

Driving Business Innovation Ecosystems: The Best Kept Competitive Differentiation Secret

Michelle Bazargan, Sr Director Analyst, Gartner

Creating continuous long-term customer value through business innovation will ensure your organization not only survives but thrives in an unknown global market. Innovation is not siloed or a pure technology play, it must be aligned with customer and market dynamics and patterns, and include ways to reinvent your business by tapping into a global diverse source for talents across the world.

Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST

(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)

The Future of Leadership for CIOs in the Hybrid Digital Workplace

Matt Hancocks, Sr Director Analyst, Gartner

Contemporary leadership research points towards the relational aspects of leadership as core to successfully navigating modern organisations. For CIOs operating in environments where technology responsibilities are distributed, the focus on relationships is key. This presentation outlines what leaders can do to address their leadership capabilities in the relational space.

Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST

(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)

The Future State of Value-Driven Consumer Goods

Michelle Duerst, VP Analyst, Gartner

Ellen Eichhorn, Sr Director Analyst, Gartner

Consumer Goods (CG) and Retailers are both collaborating and competing in the marketplace. While frenemies in the past, the focus on consumer is heightened with trends such as direct to consumer, digital + product, customer engagement, and personalized products. This session includes multiple speakers presenting real world examples of trends and technologies.

Tuesday, 11 May, 2021 / 02:15 PM - 02:45 PM AEST

(12:15 AM - 12:45 AM EDT)

The Unbounded Workforce: Decode the Future of Business

Scott Engler, VP, Advisory, Gartner

COVID has simultaneously upended business models and changed the talent playing field putting unprecedented pressure on technology leaders. CIOs need to understand how to plan for dynamic business model change, sense and seize evolving talent realities for competitive advantage, and plan for a more agile, skill-focused world post-COVID.

Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST

(12:15 AM - 01:00 AM EDT)

Workshop: Accelerating Your Digital Journey

Jon Krause, VP, Executive Partner, Gartner

Ryan Fahy, Sr Executive Partner, Gartner

This workshop helps CIOs better craft and communicate their digital business strategies. We'll start by ensuring that you have the right digital ambition/scope and metrics. We'll review the components that are often part of a comprehensive digital journey. You'll have a chance to learn from and work with Gartner experts during the session.

Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST

(12:15 AM - 01:00 AM EDT)

Workshop: Building a Transformation-Ready Workforce

Greg Li, VP, Advisory, Gartner

Digital business has accelerated, and CIOs must prepare their IT workforce to meet new sources of demand, changing channel preferences and shifts in consumer behavior. This workshop will highlight the competencies most important to driving digital transformation, and help you identify diverse learning experiences to attract, develop and retain digitally dexterous talent, enabling you to build and communicate a strategy to drive digital dexterity through experiential learning.

Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST

(12:15 AM - 01:00 AM EDT)

Workshop: Designing Better Customer Experiences

A customer experience can be disaggregated into several dimensions, each one representing a spectrum. Examples include an experience being predictable vs. surprising, effortless vs. challenging, and others. This workshop will teach you how to use these dimensions to evaluate your existing and ideal CX, and how to close the gap between the two.

Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST

(12:15 AM - 01:00 AM EDT)

Public Sector Session: Using CX to Meet Digital Society’s Expectations

Dean Lacheca, Sr Director Analyst, Gartner

Brian Ferreira, VP, Team Manager, Gartner

The pandemic has accelerated society’s expectation and appetite for digital interactions. As the world begins to reopen, government organizations must revise their citizen engagement and citizen experience programs to align with new drives and expectations. This public sector session will explore the true drives and benefits for government’s investment in CX, and offers practical steps that can be used to revise or establish a digital-government-aligned CX program.

Tuesday, 11 May, 2021 / 03:15 PM - 04:15 PM AEST

(01:15 AM - 02:15 AM EDT)

Networking Reception: Moderated Q&A with Michael J. Fox, Followed by Interactive Networking with Peers

Michael J Fox, Actor, Author, Producer, and Activist,

You don’t want to miss this once in a lifetime interview with iconic actor, author and advocate, Michael J. Fox. Michael will share stories from his incredible career and predisposition to look at challenges, through a lens of optimism and humor. Be sure to stick around after our interview as you’ll have a chance to network face-to-face with your peers during our virtual networking reception – cameras on for the best experience!

Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST

(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)

Public Sector Session: Drive Digital Transformation Using a Composable Government Enterprise Roadmap

Dean Lacheca, Sr Director Analyst, Gartner

Financial and social pressures in the post-pandemic period will force governments to replace a legacy business architecture that is inflexible, siloed and wasteful. By adopting composable government enterprise principles and practices, CIOs can improve organizational resilience with an application strategy that is easily adapted and ready for change. This public sector session introduces a practical approach to using a composable business and technical architecture to accelerate digital transformation in government.

Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST

(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)

Women CIO Peer Conversation: Conversations on Leadership & Career

Neha Kumar, Director, Advisory, Gartner

Christine Tsinta, Executive Partner, Gartner

Hosted by senior Gartner Partners Christine Tsinta, Emily Chan & Neha Kumar, this panel discussion features senior women leaders who will offer reflections on leadership skills for the new era, along with the art of being successful by continually developing and cultivating skills for future opportunities across their careers.

Wednesday, 12 May, 2021 / 11:00 AM - 11:30 AM AEST

(Tuesday, 11 May, 2021 / 09:00 PM - 09:30 PM EDT)

Guest Keynote: Backable: The Surprising Truth Behind Breakthrough Ideas

Suneel Gupta, Founder of RISE,

As the world speeds up, it’s become way too easy to get left behind. What keeps us fresh and relevant are our ideas. But why is it that some ideas inspire and move people to action, while others tend to fizzle out? Join guest keynote speaker, Suneel Gupta, to learn the surprising truth about Innovation and why some innovators get ahead while others get ignored. Suneel will share memorable stories, science-based insights, and immediately usable techniques to turn your idea into an inspiring vision that captivates attention and inspires action.

Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST

(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)

Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO

Darren Topham, Sr Director Analyst, Gartner

There is a huge rise in the technical capability and I&T talent outside of formal IT departments. Untamed and untapped, this can lead to a surge in uncontrolled technical sprawl. But the CIOs who are able to provide leadership, direction and structure for this growing talent pool can use it to enhance organizational engagement, reduce risk and increase enterprise value from this underutilized secret weapon.

Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST

(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)

Enable Digital Platforms to Unleash the Potential of Digital Ecosystems

Daniel Sun, VP Analyst, Gartner

Digital ecosystems represent one of the most important (business) innovation initiatives for companies. This session explains: 1) What are CIOs’ primary role and priorities in enabling the organization to execute this extremely important innovation initiatives — digital ecosystems? 2) What key actions should they take in order to make a success?

Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST

(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)

Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes

Robert Naegle, VP Analyst, Gartner

Strategic cost optimization is about more than cutting costs or optimizing IT delivery. CIO’s must lead their teams from an internal focus on optimizing the cost of IT to a more strategic focus on leveraging technology to reduce the costs of strategic business outcomes. In this session, we will focus on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes.

Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST

(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: Embrace the Potential of Business-Led IT – The Secret Weapon of the CIO

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Bring your questions to interact with Gartner experts and dive deeper on how CIOs can embrace business-let IT.

Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST

(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Lead IT From Efficient Operations to Delivering Business Outcomes

Chris Ganly, VP Analyst, Gartner

Join Gartner Experts to address your top questions on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes. This Ask The Expert session will answer questions such as: When do should IT shift from technology efficiency to business productivity? Where do we start and what business activities do we prioritize? Why? What are the best practices, pitfalls and challenges?

Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST

(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)

How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It

Andy Karr, Director, Team Manager, Gartner

After a massively stressful 2020, 2021 is likely to be equally stressful with major challenges to accelerate digital business while increasing agility and resiliency. How can we continue to advance given our teams are exhausted in so many ways? CIOs can join this session to learn best practices to understand how change results in fatigue, determine how to steward change so teams can absorb more change and apply this knowledge to design successful change management.

Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST

(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: Enable Digital Platforms to Unleash the Potential of Digital Ecosystems

Daniel Sun, VP Analyst, Gartner

Digital ecosystems represent one of the most important (business) innovation initiatives for companies. This session explains: 1) What are CIOs’ primary role and priorities in enabling the organization to execute this extremely important innovation initiatives — digital ecosystems? 2) What key actions should they take to make a success?

Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST

(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)

CIO Story Session: The UX Journey of CPF Digital Service

Hock Keong Ng, Deputy CEO (ICT & Digital Services), Central Provident Fund Board

This talk will cover how the CPF Board transformed mobile services to complement its website, which is one of the Singapore Government’s most-transacted website since the 2000s.

The presentation will also discuss the team’s motivation to be the first Government agency to implement PayNow in 2018. Today, PayNow has become the main channel for CPF’s digital service to receive and pay out to its customers.

Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST

(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)

Accelerate Upskilling to Accelerate Digital Business

Graham Waller, Distinguished VP Analyst, Gartner

CIOs know that they need to significantly increase the volume and velocity of upskilling to deliver needed changes (i.e., digital acceleration, agile ways of working and IT modernization) but are unsure how. This session, based on Gartner’s agile learning manifesto, guides the leaders on how to increase the effectiveness of learning programs to futureproof employees and deliver business outcomes.

Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST

(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)

Sharpen IT Influence in the Board Room With Risk, Value and Cost

Paul Proctor, Distinguished VP Analyst, Gartner

Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.

Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST

(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)

Strategic Architecture Roadmap for Composable Enterprise

Yefim Natis, Distinguished VP Analyst, Gartner

In this session, we will look at the fundamentals of the composable enterprise: what are the technology precursors, architecture that can put you on the road to the composable future, and what you as CIO should know to ensure you can successfully lead teams to that composable future.

Wednesday, 12 May, 2021 / 02:15 PM - 02:45 PM AEST

(12:15 AM - 12:45 AM EDT)

Hyperautomation to Drive Cost Optimization

Frances Karamouzis, Distinguished VP Analyst, Gartner

CIO must recognize that hyperautomation is pervasive and a mandate for achieving business outcomes. The pandemic has been both a revealer and an accelerator. It revealed short comings in some of our technology areas and process areas that came to the forefront. The absolute requirement to be virtual and remote whether you were an employee, customer, partner anyone in the value chain, this accelerated the “Default is Digital” scenario.

Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST

(12:15 AM - 01:00 AM EDT)

Workshop: Evaluating Cutting-Edge Technologies to Support Digital Acceleration

Greg Li, VP, Advisory, Gartner

Organizations must manage scarce resources and conserve executive influence for the projects that matter the most. Leaders can use the steps from this workshop to brainstorm how cutting edge technologies — such as AI — can support their organization, then narrow their choices to those that matter the most.

Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST

(12:15 AM - 01:00 AM EDT)

Workshop: Plan Your Product Management Role Migration

Neil Osmond, Distinguished VP, Advisory, Gartner

As CIOs look to scale a product management approach, it’s important to determine what new roles are needed and how you will staff them. This includes leadership roles like product managers as well as more technical roles you may need for some product teams. Join this workshop to build your roles map and plan how legacy and existing roles may migrate to new roles needed for product management.

Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST

(12:15 AM - 01:00 AM EDT)

Workshop: Prioritize IT Cost Management

Shailesh Muvera, Sr Principal, Advisory, Gartner

Paul Cunningham, Executive Partner, Gartner

Organizations are feeling the economic consequences of COVID-19, pushing many to reduce costs. Strategic cost optimization reaches beyond spending freezes or staff reductions to align with renewal plans. This workshop will help leaders make data-driven decisions supported by proven approaches.

Wednesday, 12 May, 2021 / 03:15 PM - 03:45 PM AEST

(01:15 AM - 01:45 AM EDT)

Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021

Tina Nunno, Distinguished VP Analyst, Gartner

Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.

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