Over two days, attendees connected to work through the biggest challenges facing CIOs today. Topics included building business operation models that drive revenue growth, crafting the future of work using new and innovative team structures, creating winning customer experience strategies and so much more. Explore all the topics discussed at the conference below.
2021 topic highlights
Composable Business
Dive into architecting a composable enterprise, examine its hype or reality and evaluate technologies to support digital acceleration.
Cost Optimization and Investment Strategies
Rethink technology funding models to prioritize IT cost management.
Customer & Employee Experience
Learn how to build a customer centric culture for better customer and employee experiences.
Digital Business Transformation
Insights to accelerate digital business during times of uncertainty and building resilience in your workforce.
Diversity & Inclusion
Lean into conversations to improve diversity and inclusion within the IT organization.
Leadership, People and Culture
Explore how to lead during times of uncertainty and the multifacted role of the CIO.
Strategic Planning and Execution
Tools, insights and best practices to plan and execute IT strategies that will accelerate digital business.
Talent, Culture & The Future of Work
Reconfigure, build resilience and create great teams in the new workplace.
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A look back at 2021's agenda
Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST
(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)
Public Sector Session: Drive Digital Transformation Using a Composable Government Enterprise Roadmap
Dean Lacheca, Sr Director Analyst, Gartner
Financial and social pressures in the post-pandemic period will force governments to replace a legacy business architecture that is inflexible, siloed and wasteful. By adopting composable government enterprise principles and practices, CIOs can improve organizational resilience with an application strategy that is easily adapted and ready for change. This public sector session introduces a practical approach to using a composable business and technical architecture to accelerate digital transformation in government.
Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST
(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)
Enable Digital Platforms to Unleash the Potential of Digital Ecosystems
Daniel Sun, VP Analyst, Gartner
Digital ecosystems represent one of the most important (business) innovation initiatives for companies. This session explains: 1) What are CIOs’ primary role and priorities in enabling the organization to execute this extremely important innovation initiatives — digital ecosystems? 2) What key actions should they take in order to make a success?
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: Enable Digital Platforms to Unleash the Potential of Digital Ecosystems
Daniel Sun, VP Analyst, Gartner
Digital ecosystems represent one of the most important (business) innovation initiatives for companies. This session explains: 1) What are CIOs’ primary role and priorities in enabling the organization to execute this extremely important innovation initiatives — digital ecosystems? 2) What key actions should they take to make a success?
Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST
(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)
Strategic Architecture Roadmap for Composable Enterprise
Yefim Natis, Distinguished VP Analyst, Gartner
In this session, we will look at the fundamentals of the composable enterprise: what are the technology precursors, architecture that can put you on the road to the composable future, and what you as CIO should know to ensure you can successfully lead teams to that composable future.
Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Evaluating Cutting-Edge Technologies to Support Digital Acceleration
Greg Li, VP, Advisory, Gartner
Organizations must manage scarce resources and conserve executive influence for the projects that matter the most. Leaders can use the steps from this workshop to brainstorm how cutting edge technologies — such as AI — can support their organization, then narrow their choices to those that matter the most.
Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST
(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)
Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes
Robert Naegle, VP Analyst, Gartner
Strategic cost optimization is about more than cutting costs or optimizing IT delivery. CIO’s must lead their teams from an internal focus on optimizing the cost of IT to a more strategic focus on leveraging technology to reduce the costs of strategic business outcomes. In this session, we will focus on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes.
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: How to Lead IT From Efficient Operations to Delivering Business Outcomes
Chris Ganly, VP Analyst, Gartner
Join Gartner Experts to address your top questions on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes. This Ask The Expert session will answer questions such as: When do should IT shift from technology efficiency to business productivity? Where do we start and what business activities do we prioritize? Why? What are the best practices, pitfalls and challenges?
Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST
(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)
Sharpen IT Influence in the Board Room With Risk, Value and Cost
Paul Proctor, Distinguished VP Analyst, Gartner
Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.
Wednesday, 12 May, 2021 / 02:15 PM - 02:45 PM AEST
(12:15 AM - 12:45 AM EDT)
Hyperautomation to Drive Cost Optimization
Frances Karamouzis, Distinguished VP Analyst, Gartner
CIO must recognize that hyperautomation is pervasive and a mandate for achieving business outcomes. The pandemic has been both a revealer and an accelerator. It revealed short comings in some of our technology areas and process areas that came to the forefront. The absolute requirement to be virtual and remote whether you were an employee, customer, partner anyone in the value chain, this accelerated the “Default is Digital” scenario.
Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Prioritize IT Cost Management
Shailesh Muvera, Sr Principal, Advisory, Gartner
Paul Cunningham, Executive Partner, Gartner
Organizations are feeling the economic consequences of COVID-19, pushing many to reduce costs. Strategic cost optimization reaches beyond spending freezes or staff reductions to align with renewal plans. This workshop will help leaders make data-driven decisions supported by proven approaches.
Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST
(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)
How CIOs Can Drive a Culture of Customer Centricity
Michael Chiu, VP Analyst, Gartner
Customer experience (CX) is among the top-5 priorities for executives including the CIO. But how can you as a CIO contribute to CX by driving a customer-centric culture? This session describes how to do that by using culture "hacks" which can be completed in less than 48 hours. Such hacks are small adjustments to your culture which garner big results.
Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST
(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: How CIOs Can Drive a Culture of Customer Centricity
Michael Chiu, VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper on how CIOs can contribute to the customer experience (CX) and drive a customer-centric culture in their organization.
Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST
(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)
The Future State of Value-Driven Consumer Goods
Michelle Duerst, VP Analyst, Gartner
Ellen Eichhorn, Sr Director Analyst, Gartner
Consumer Goods (CG) and Retailers are both collaborating and competing in the marketplace. While frenemies in the past, the focus on consumer is heightened with trends such as direct to consumer, digital + product, customer engagement, and personalized products. This session includes multiple speakers presenting real world examples of trends and technologies.
Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Public Sector Session: Using CX to Meet Digital Society’s Expectations
Dean Lacheca, Sr Director Analyst, Gartner
Brian Ferreira, VP, Team Manager, Gartner
The pandemic has accelerated society’s expectation and appetite for digital interactions. As the world begins to reopen, government organizations must revise their citizen engagement and citizen experience programs to align with new drives and expectations. This public sector session will explore the true drives and benefits for government’s investment in CX, and offers practical steps that can be used to revise or establish a digital-government-aligned CX program.
Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Designing Better Customer Experiences
A customer experience can be disaggregated into several dimensions, each one representing a spectrum. Examples include an experience being predictable vs. surprising, effortless vs. challenging, and others. This workshop will teach you how to use these dimensions to evaluate your existing and ideal CX, and how to close the gap between the two.
Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST
(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)
Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future
Rob O'Donohue, Sr Director Analyst, Gartner
The pandemic has accelerated digital transformation. As businesses stabilize, recover and renew for growth, CIOs should seize the opportunity to reshape the future of work and reconfigure their workforce model to overcome brittleness, improve resilience, add antifragility, and achieve optimal performance.
Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST
(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)
How to Accelerate in Uncertain Times
Dave Aron, Distinguished VP Analyst, Gartner
Digital acceleration in uncertain times requires the ability to adapt at speed and scale. ‘Agile’ methodologies and becoming ‘resilient’ do not quite cut it. Antifragility pervades the whole enterprise, and focuses on not just surviving, but becoming more successful in volatile times. In this session, we will discuss mechanisms to be more antifragile.
Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST
(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: How to Reconfigure, Build Resilience and Antifragility in Your Workforce Model of the Future
Neha Kumar, Director, Advisory, Gartner
Aaron McEwan, VP, Team Manager, Gartner
Join Gartner Experts to address your top questions on how to reconfigure your workforce model to improve resilience and achieve optimal performance. This Ask The Expert session will answer questions such as:
• What are the challenges CIOs face when considering composing a more blended workforce?
• How Talent Sharing works and the challenges with it?
• What are the challenges CIOs face when creating fusion teams?
Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST
(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: How to Accelerate in Uncertain Times
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper into how to accelerate in uncertain times.
Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST
(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)
Driving Business Innovation Ecosystems: The Best Kept Competitive Differentiation Secret
Michelle Bazargan, Sr Director Analyst, Gartner
Creating continuous long-term customer value through business innovation will ensure your organization not only survives but thrives in an unknown global market. Innovation is not siloed or a pure technology play, it must be aligned with customer and market dynamics and patterns, and include ways to reinvent your business by tapping into a global diverse source for talents across the world.
Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Accelerating Your Digital Journey
Jon Krause, VP, Executive Partner, Gartner
Ryan Fahy, Sr Executive Partner, Gartner
This workshop helps CIOs better craft and communicate their digital business strategies. We'll start by ensuring that you have the right digital ambition/scope and metrics. We'll review the components that are often part of a comprehensive digital journey. You'll have a chance to learn from and work with Gartner experts during the session.
Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST
(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)
Public Sector Session: Drive Digital Transformation Using a Composable Government Enterprise Roadmap
Dean Lacheca, Sr Director Analyst, Gartner
Financial and social pressures in the post-pandemic period will force governments to replace a legacy business architecture that is inflexible, siloed and wasteful. By adopting composable government enterprise principles and practices, CIOs can improve organizational resilience with an application strategy that is easily adapted and ready for change. This public sector session introduces a practical approach to using a composable business and technical architecture to accelerate digital transformation in government.
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: Embrace the Potential of Business-Led IT – The Secret Weapon of the CIO
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper on how CIOs can embrace business-let IT.
Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST
(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)
Women CIO Peer Conversation: Conversations on Leadership & Career
Neha Kumar, Director, Advisory, Gartner
Christine Tsinta, Executive Partner, Gartner
Hosted by senior Gartner Partners Christine Tsinta, Emily Chan & Neha Kumar, this panel discussion features senior women leaders who will offer reflections on leadership skills for the new era, along with the art of being successful by continually developing and cultivating skills for future opportunities across their careers.
Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST
(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)
How CIOs Can Drive a Culture of Customer Centricity
Michael Chiu, VP Analyst, Gartner
Customer experience (CX) is among the top-5 priorities for executives including the CIO. But how can you as a CIO contribute to CX by driving a customer-centric culture? This session describes how to do that by using culture "hacks" which can be completed in less than 48 hours. Such hacks are small adjustments to your culture which garner big results.
Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST
(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)
CEO Concerns 2021: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Our brand new global CEO and senior business executive survey reveals key focal points for 2021. We will help CIOs look forward through the eyes of CEOs in the aftermath of a tumultuous crisis year. This session will help CIOs think how best to tune and adapt the technology-related capabilities of their organizations for the hoped-for recovery ahead.
Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST
(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)
The Future of Leadership for CIOs in the Hybrid Digital Workplace
Matt Hancocks, Sr Director Analyst, Gartner
Contemporary leadership research points towards the relational aspects of leadership as core to successfully navigating modern organisations. For CIOs operating in environments where technology responsibilities are distributed, the focus on relationships is key. This presentation outlines what leaders can do to address their leadership capabilities in the relational space.
Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST
(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)
Driving Business Innovation Ecosystems: The Best Kept Competitive Differentiation Secret
Michelle Bazargan, Sr Director Analyst, Gartner
Creating continuous long-term customer value through business innovation will ensure your organization not only survives but thrives in an unknown global market. Innovation is not siloed or a pure technology play, it must be aligned with customer and market dynamics and patterns, and include ways to reinvent your business by tapping into a global diverse source for talents across the world.
Tuesday, 11 May, 2021 / 02:15 PM - 02:45 PM AEST
(12:15 AM - 12:45 AM EDT)
The Unbounded Workforce: Decode the Future of Business
Scott Engler, VP, Advisory, Gartner
COVID has simultaneously upended business models and changed the talent playing field putting unprecedented pressure on technology leaders. CIOs need to understand how to plan for dynamic business model change, sense and seize evolving talent realities for competitive advantage, and plan for a more agile, skill-focused world post-COVID.
Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Building a Transformation-Ready Workforce
Greg Li, VP, Advisory, Gartner
Digital business has accelerated, and CIOs must prepare their IT workforce to meet new sources of demand, changing channel preferences and shifts in consumer behavior. This workshop will highlight the competencies most important to driving digital transformation, and help you identify diverse learning experiences to attract, develop and retain digitally dexterous talent, enabling you to build and communicate a strategy to drive digital dexterity through experiential learning.
Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST
(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)
Women CIO Peer Conversation: Conversations on Leadership & Career
Neha Kumar, Director, Advisory, Gartner
Christine Tsinta, Executive Partner, Gartner
Hosted by senior Gartner Partners Christine Tsinta, Emily Chan & Neha Kumar, this panel discussion features senior women leaders who will offer reflections on leadership skills for the new era, along with the art of being successful by continually developing and cultivating skills for future opportunities across their careers.
Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST
(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)
Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO
Darren Topham, Sr Director Analyst, Gartner
There is a huge rise in the technical capability and I&T talent outside of formal IT departments. Untamed and untapped, this can lead to a surge in uncontrolled technical sprawl. But the CIOs who are able to provide leadership, direction and structure for this growing talent pool can use it to enhance organizational engagement, reduce risk and increase enterprise value from this underutilized secret weapon.
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: Embrace the Potential of Business-Led IT – The Secret Weapon of the CIO
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper on how CIOs can embrace business-let IT.
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It
Andy Karr, Director, Team Manager, Gartner
After a massively stressful 2020, 2021 is likely to be equally stressful with major challenges to accelerate digital business while increasing agility and resiliency. How can we continue to advance given our teams are exhausted in so many ways? CIOs can join this session to learn best practices to understand how change results in fatigue, determine how to steward change so teams can absorb more change and apply this knowledge to design successful change management.
Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST
(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)
Accelerate Upskilling to Accelerate Digital Business
Graham Waller, Distinguished VP Analyst, Gartner
CIOs know that they need to significantly increase the volume and velocity of upskilling to deliver needed changes (i.e., digital acceleration, agile ways of working and IT modernization) but are unsure how. This session, based on Gartner’s agile learning manifesto, guides the leaders on how to increase the effectiveness of learning programs to futureproof employees and deliver business outcomes.
Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Plan Your Product Management Role Migration
Neil Osmond, Distinguished VP, Advisory, Gartner
As CIOs look to scale a product management approach, it’s important to determine what new roles are needed and how you will staff them. This includes leadership roles like product managers as well as more technical roles you may need for some product teams. Join this workshop to build your roles map and plan how legacy and existing roles may migrate to new roles needed for product management.
Wednesday, 12 May, 2021 / 03:15 PM - 03:45 PM AEST
(01:15 AM - 01:45 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.
Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST
(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)
Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes
Robert Naegle, VP Analyst, Gartner
Strategic cost optimization is about more than cutting costs or optimizing IT delivery. CIO’s must lead their teams from an internal focus on optimizing the cost of IT to a more strategic focus on leveraging technology to reduce the costs of strategic business outcomes. In this session, we will focus on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes.
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: How to Lead IT From Efficient Operations to Delivering Business Outcomes
Chris Ganly, VP Analyst, Gartner
Join Gartner Experts to address your top questions on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes. This Ask The Expert session will answer questions such as: When do should IT shift from technology efficiency to business productivity? Where do we start and what business activities do we prioritize? Why? What are the best practices, pitfalls and challenges?
Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST
(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)
Sharpen IT Influence in the Board Room With Risk, Value and Cost
Paul Proctor, Distinguished VP Analyst, Gartner
Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.
Wednesday, 12 May, 2021 / 02:15 PM - 02:45 PM AEST
(12:15 AM - 12:45 AM EDT)
Hyperautomation to Drive Cost Optimization
Frances Karamouzis, Distinguished VP Analyst, Gartner
CIO must recognize that hyperautomation is pervasive and a mandate for achieving business outcomes. The pandemic has been both a revealer and an accelerator. It revealed short comings in some of our technology areas and process areas that came to the forefront. The absolute requirement to be virtual and remote whether you were an employee, customer, partner anyone in the value chain, this accelerated the “Default is Digital” scenario.
Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Prioritize IT Cost Management
Shailesh Muvera, Sr Principal, Advisory, Gartner
Paul Cunningham, Executive Partner, Gartner
Organizations are feeling the economic consequences of COVID-19, pushing many to reduce costs. Strategic cost optimization reaches beyond spending freezes or staff reductions to align with renewal plans. This workshop will help leaders make data-driven decisions supported by proven approaches.
Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST
(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)
CEO Concerns 2021: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Our brand new global CEO and senior business executive survey reveals key focal points for 2021. We will help CIOs look forward through the eyes of CEOs in the aftermath of a tumultuous crisis year. This session will help CIOs think how best to tune and adapt the technology-related capabilities of their organizations for the hoped-for recovery ahead.
Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST
(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: How to Accelerate in Uncertain Times
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper into how to accelerate in uncertain times.
Tuesday, 11 May, 2021 / 01:15 PM - 03:00 PM AEST
(Monday, 10 May, 2021 / 11:15 PM - 01:00 AM EDT)
Research Discussion: Balancing Autonomy With Control: The New Information and Technology Charter for the Enterprise
Neha Kumar, Director, Advisory, Gartner
Neil Osmond, Distinguished VP, Advisory, Gartner
As organizations accelerate and expand digital business initiatives, CxOs must take accountability for technology leadership of their domains and share responsibility for information and technology strategy and management across the enterprise. Yet, many CIOs are concerned about the risks of poor data and technology decisions. Learn how leading CIOs have adapted their governance approaches to balance autonomy with control.
Tuesday, 11 May, 2021 / 01:30 PM - 02:00 PM AEST
(Monday, 10 May, 2021 / 11:30 PM - 12:00 AM EDT)
Driving Business Innovation Ecosystems: The Best Kept Competitive Differentiation Secret
Michelle Bazargan, Sr Director Analyst, Gartner
Creating continuous long-term customer value through business innovation will ensure your organization not only survives but thrives in an unknown global market. Innovation is not siloed or a pure technology play, it must be aligned with customer and market dynamics and patterns, and include ways to reinvent your business by tapping into a global diverse source for talents across the world.
Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Accelerating Your Digital Journey
Jon Krause, VP, Executive Partner, Gartner
Ryan Fahy, Sr Executive Partner, Gartner
This workshop helps CIOs better craft and communicate their digital business strategies. We'll start by ensuring that you have the right digital ambition/scope and metrics. We'll review the components that are often part of a comprehensive digital journey. You'll have a chance to learn from and work with Gartner experts during the session.
Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST
(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)
Public Sector Session: Drive Digital Transformation Using a Composable Government Enterprise Roadmap
Dean Lacheca, Sr Director Analyst, Gartner
Financial and social pressures in the post-pandemic period will force governments to replace a legacy business architecture that is inflexible, siloed and wasteful. By adopting composable government enterprise principles and practices, CIOs can improve organizational resilience with an application strategy that is easily adapted and ready for change. This public sector session introduces a practical approach to using a composable business and technical architecture to accelerate digital transformation in government.
Wednesday, 12 May, 2021 / 11:45 AM - 12:15 PM AEST
(Tuesday, 11 May, 2021 / 09:45 PM - 10:15 PM EDT)
Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO
Darren Topham, Sr Director Analyst, Gartner
There is a huge rise in the technical capability and I&T talent outside of formal IT departments. Untamed and untapped, this can lead to a surge in uncontrolled technical sprawl. But the CIOs who are able to provide leadership, direction and structure for this growing talent pool can use it to enhance organizational engagement, reduce risk and increase enterprise value from this underutilized secret weapon.
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: Embrace the Potential of Business-Led IT – The Secret Weapon of the CIO
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper on how CIOs can embrace business-let IT.
Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST
(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)
Strategic Architecture Roadmap for Composable Enterprise
Yefim Natis, Distinguished VP Analyst, Gartner
In this session, we will look at the fundamentals of the composable enterprise: what are the technology precursors, architecture that can put you on the road to the composable future, and what you as CIO should know to ensure you can successfully lead teams to that composable future.
Wednesday, 12 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Plan Your Product Management Role Migration
Neil Osmond, Distinguished VP, Advisory, Gartner
As CIOs look to scale a product management approach, it’s important to determine what new roles are needed and how you will staff them. This includes leadership roles like product managers as well as more technical roles you may need for some product teams. Join this workshop to build your roles map and plan how legacy and existing roles may migrate to new roles needed for product management.
Tuesday, 11 May, 2021 / 11:00 AM - 11:30 AM AEST
(Monday, 10 May, 2021 / 09:00 PM - 09:30 PM EDT)
Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired
Mary Mesaglio, Managing Vice President, Gartner
As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digital accelerate in 2021.
Tuesday, 11 May, 2021 / 11:45 AM - 12:15 PM AEST
(Monday, 10 May, 2021 / 09:45 PM - 10:15 PM EDT)
Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future
Rob O'Donohue, Sr Director Analyst, Gartner
The pandemic has accelerated digital transformation. As businesses stabilize, recover and renew for growth, CIOs should seize the opportunity to reshape the future of work and reconfigure their workforce model to overcome brittleness, improve resilience, add antifragility, and achieve optimal performance.
Tuesday, 11 May, 2021 / 12:30 PM - 01:00 PM AEST
(Monday, 10 May, 2021 / 10:30 PM - 11:00 PM EDT)
Ask the Expert: How to Reconfigure, Build Resilience and Antifragility in Your Workforce Model of the Future
Neha Kumar, Director, Advisory, Gartner
Aaron McEwan, VP, Team Manager, Gartner
Join Gartner Experts to address your top questions on how to reconfigure your workforce model to improve resilience and achieve optimal performance. This Ask The Expert session will answer questions such as:
• What are the challenges CIOs face when considering composing a more blended workforce?
• How Talent Sharing works and the challenges with it?
• What are the challenges CIOs face when creating fusion teams?
Tuesday, 11 May, 2021 / 02:15 PM - 02:45 PM AEST
(12:15 AM - 12:45 AM EDT)
The Unbounded Workforce: Decode the Future of Business
Scott Engler, VP, Advisory, Gartner
COVID has simultaneously upended business models and changed the talent playing field putting unprecedented pressure on technology leaders. CIOs need to understand how to plan for dynamic business model change, sense and seize evolving talent realities for competitive advantage, and plan for a more agile, skill-focused world post-COVID.
Tuesday, 11 May, 2021 / 02:15 PM - 03:00 PM AEST
(12:15 AM - 01:00 AM EDT)
Workshop: Building a Transformation-Ready Workforce
Greg Li, VP, Advisory, Gartner
Digital business has accelerated, and CIOs must prepare their IT workforce to meet new sources of demand, changing channel preferences and shifts in consumer behavior. This workshop will highlight the competencies most important to driving digital transformation, and help you identify diverse learning experiences to attract, develop and retain digitally dexterous talent, enabling you to build and communicate a strategy to drive digital dexterity through experiential learning.
Wednesday, 12 May, 2021 / 10:00 AM - 10:45 AM AEST
(Tuesday, 11 May, 2021 / 08:00 PM - 08:45 PM EDT)
Women CIO Peer Conversation: Conversations on Leadership & Career
Neha Kumar, Director, Advisory, Gartner
Christine Tsinta, Executive Partner, Gartner
Hosted by senior Gartner Partners Christine Tsinta, Emily Chan & Neha Kumar, this panel discussion features senior women leaders who will offer reflections on leadership skills for the new era, along with the art of being successful by continually developing and cultivating skills for future opportunities across their careers.
Wednesday, 12 May, 2021 / 12:30 PM - 01:00 PM AEST
(Tuesday, 11 May, 2021 / 10:30 PM - 11:00 PM EDT)
How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It
Andy Karr, Director, Team Manager, Gartner
After a massively stressful 2020, 2021 is likely to be equally stressful with major challenges to accelerate digital business while increasing agility and resiliency. How can we continue to advance given our teams are exhausted in so many ways? CIOs can join this session to learn best practices to understand how change results in fatigue, determine how to steward change so teams can absorb more change and apply this knowledge to design successful change management.
Wednesday, 12 May, 2021 / 01:30 PM - 02:00 PM AEST
(Tuesday, 11 May, 2021 / 11:30 PM - 12:00 AM EDT)
Accelerate Upskilling to Accelerate Digital Business
Graham Waller, Distinguished VP Analyst, Gartner
CIOs know that they need to significantly increase the volume and velocity of upskilling to deliver needed changes (i.e., digital acceleration, agile ways of working and IT modernization) but are unsure how. This session, based on Gartner’s agile learning manifesto, guides the leaders on how to increase the effectiveness of learning programs to futureproof employees and deliver business outcomes.
Wednesday, 12 May, 2021 / 03:15 PM - 03:45 PM AEST
(01:15 AM - 01:45 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.