Our Gartner experts, who are at the top of their fields, helped attendees address their most critical challenges. These key topics kickstarted conversations around priorities and initiatives so that attendees could tackle what was most important to them.
Agenda
Attendees gained insights into CIO strategies, leadership skills growth, technology at Gartner CIO Leadership Forum.
2022 day highlights
Gartner Closing Keynote: Leading in 2022 ̶ Three CIO Habits to Stop, Start and Continue
Speakers: Mary Mesaglio, Managing Vice President
Ed Gabrys, VP Analyst
Gartner Opening Keynote: Activate the Human-Centric Autonomous Future
Speakers: Graham Waller, Distinguished VP Analyst, Gartner
Mark Raskino, Distinguished VP Analyst, Gartner
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Wednesday, 06 July, 2022 / 10:00 AM - 10:45 AM JST
Gartner Opening Keynote: Activate The Human-Centric Autonomous Future
Mark Raskino, Distinguished VP Analyst, Gartner
Graham Waller, Distinguished VP Analyst, Gartner
Tsuneo Fujiwara, VP Analyst, Gartner
The only way to solve today’s talent crises, labor shortages and employee burnout is with work design that empowers human adaptability. Intelligent technology must also be unleashed to automate ethically. The future requires workforce autonomy and autonomous systems melded to drive sustainable growth.
Wednesday, 06 July, 2022 / 11:00 AM - 11:30 AM JST
Achieve Overall Optimization of System Assets Using TIME for Digital Initiatives
Hiroyuki Katayama, Sr Director Analyst, Gartner
More CIOs are focusing on digital while realizing many system assets with small value and cost consuming. Provide CIOs with practical uses of TIME framework based on cases to optimize vast assets and IT costs which keep increasing across their enterprises, while to allocate more funds to digital.
Wednesday, 06 July, 2022 / 11:00 AM - 11:30 AM JST
CEO Concerns 2022: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Kristin Moyer, Distinguished VP Analyst, Gartner
Gartner's latest global CEO survey research will be revealed here first. Discover key shifts in chief executive officer thinking as they adapt their enterprises to the complexities of the postpandemic era. We'll paint a clear picture, together with specific, prescient actions CIOs can take to stay in lockstep with their business leaders.
Wednesday, 06 July, 2022 / 11:00 AM - 12:00 PM JST
Workshop: Build the CIO Dashboard
Noriitsu Takizawa, Executive Partner, Gartner
CIOs need to achieve organizational goals while increasing employee engagement under hybrid working. This session will focus on the key points of CIO dashboard development and operation by using the case studies.
Specifically, the following themes will be discussed:
Clarification of employee annual goals & results, visualization of work and comparison between forecast and actual, engagement methods, profiling, shift to In-house production and talent marketplace readiness. I hope today's workshop will be of help to you in building your CIO dashboard.
Wednesday, 06 July, 2022 / 11:00 AM - 12:00 PM JST
Workshop: Plan Your Product Management Role Migration in Agile Development
Junichi Masukawa, Sr Executive Partner, Gartner
Today's business requires agile and continuous improvement of business capabilities. As CIOs look to scale a product management approach, it’s important to determine what new roles are needed and how you will staff them. This includes leadership roles as well as more technical roles for your product teams. Join this workshop to plan how existing roles may migrate to new roles needed in your reborn organization.
Wednesday, 06 July, 2022 / 11:00 AM - 12:00 PM JST
Workshop: Plan How to Realize Your Digitalization
Yoshihito Sano, Executive Partner, Gartner
In the digital business journey, the digitalization measures are implemented toward the realization of business strategies by effective use of the framework. First of all, draw a story of digitalization and start from making headlines. Next, by looking at the situation facing your company and its industry, decide targeting ratio of how much "Business Optimization" and "Business Transformation". After that, formulate roadmap and explore important point to implement the digitalization effectively.
Wednesday, 06 July, 2022 / 11:45 AM - 12:15 PM JST
CIOs Must Make IT Successful While Making the Best Use of Data
Tatsuya Ichishi, Sr Director Analyst, Gartner
CIOs continue to be highly interested in AI, and its close relationship to data and analytics is now a high investment priority for companies and in high demand as a human resource. On the other hand, many CIOs lament that they are not getting the desired results from their investments and that there continues to be a shortage of human resources. In this session, we will discuss the elements that are essential to link data and analytics investments to IT results, as well as strategies and concrete means to increase the maturity of each.
Wednesday, 06 July, 2022 / 11:45 AM - 12:15 PM JST
The Role of the CIO in the Enterprise Sustainability and ESG Programs
Simon Mingay, VP Analyst, Gartner
ESG and environmental sustainability are increasingly strategic initiatives for the enterprise. CIOs and the IT organization have an important role to play in helping the enterprise achieve its objectives. We will describe that role and what CIOs need to do to be effective.
Wednesday, 06 July, 2022 / 01:00 PM - 01:30 PM JST
Executive Insights: The Challenges and Keys to Success of Agile Development in Organizations
Taku Takizawa, Executive Officer/General Manager, Digital Banking Division, Seven Bank, Ltd.,
Last year, Seven Bank defined its purpose as “going beyond satisfying customers’ needs to continue creating the future of everyday life,” and aims to quickly deliver new, out-of-the-box services to customers. To achieve this, they have become one of the first companies to bring system development in-house, enabling agile development. They started small at first, but has since expanded the effort, launching their mobile app developed in-house using agile methodology. This session will present Seven Bank's view on the challenges and keys to success of in-house agile development, and highlight their achievements.
Wednesday, 06 July, 2022 / 01:00 PM - 01:45 PM JST
Ask the Expert: Achieve Overall Optimization of System Assets using TIME for Digital Initiatives
Hiroyuki Katayama, Sr Director Analyst, Gartner
TIME framework is very effective to find candidates for elimination or migration of system assets across enterprises through identifying those with low values and high risks. In this interactive session participants discuss with the analyst to utilize TIME framework practically.
Wednesday, 06 July, 2022 / 01:00 PM - 01:45 PM JST
Ask the Expert: CIOs Must Lead IT to Success While Making the Best Use of Data
Tatsuya Ichishi, Sr Director Analyst, Gartner
CIOs continue to be highly interested in AI, and its close relationship to data and analytics is now a high investment priority for companies and in high demand as a human resource. On the other hand, many CIOs lament that they are not getting the desired return on their investments and that there is a continuing shortage of talent. In this interactive session, analysts and participants will discuss the elements essential to translating data and analytics investments into IT results, as well as strategies and concrete steps to increase the maturity of each.
Wednesday, 06 July, 2022 / 02:00 PM - 02:30 PM JST
New Disruptive and Innovative Business Models
Hung LeHong, Distinguished VP Analyst, Gartner
How do advanced companies offer free shipping, no fees, or no commissions, permanently (not freemium) and still make profits? How can some start-ups guarantee business outcomes that large incumbents that have been trying to improve for decades? How do ecosystems generate revenue? Digital doesn't just bring technology advances, it can significantly improve the customer value proposition. Come explore these business innovations!
Wednesday, 06 July, 2022 / 02:00 PM - 02:30 PM JST
What Businesses and Their Leaders Must Do Differently to Grow in an Uncertain World
Dave Aron, Distinguished VP Analyst, Gartner
Types and levels of uncertainty will be at an extreme level for at least the next five years. This session will help understand how CIOs and other CxOs have to behave differently to succeed.
Wednesday, 06 July, 2022 / 02:00 PM - 03:30 PM JST
Roundtable: Strategic Transformation of the Role and Positioning of IT Subsidiaries and Group Functional Company
Takeshi Kitajima, Executive Partner, Gartner
Yasuo Ueki, Executive Partner, Gartner
Kazunori Kumakura, Executive Partner, Gartner
Yoshifumi Ozawa, Executive Partner, Gartner
IT departments are increasingly engaged in digital innovation in addition to their traditional operations. The managements of IT subsidiaries and functional companies also face various challenges regarding the future of their companies. Facilitated by the executive partner, the participants will be divided into small groups to exchange opinions and discussions.
Wednesday, 06 July, 2022 / 02:00 PM - 03:30 PM JST
Roundtable: The Multifaceted Role of CIO in Digital Business Acceleration
Shinichi Kondo, Executive Partner, Gartner
Masayuki Otomo, Executive Partner, Gartner
Junichi Masukawa, Sr Executive Partner, Gartner
Iwane Kato, Executive Partner, Gartner
Members of the Executive Program will discuss the CIO's role in driving digital business and become aware of the CIO's contribution at each stage, including developing digital business goals and strategies, fostering digital dexterity, holding management and employees accountable activity, and building and operating a digital infrastructure.
Wednesday, 06 July, 2022 / 02:00 PM - 03:30 PM JST
Roundtable: EVP of IT division
Morihiro Kushida, Executive Partner, Gartner
Takenori Namai, VP, Team Manager, Gartner
Yoshihito Sano, Executive Partner, Gartner
Naoki Nakada, Executive Partner, Gartner
The members of the executive program will discuss and gain awareness of how IT department employees can motivate themselves to carry out their duties enthusiastically and how to effectively hire suitable employees.
Wednesday, 06 July, 2022 / 02:45 PM - 03:15 PM JST
Five Steps to Selecting Innovation Initiatives That Align With Customer Needs
Michelle Bazargan, Sr Director, Advisory, Gartner
More and more CEOs are concerned about innovation that is business, market and customer aligned and provides a return on investment, and they expect CIOs to identify and execute high-impact digital initiatives to address their concern. This session provides overview of business model framework and five guided steps for CIOs to meet their CEOs’ expectation.
Wednesday, 06 July, 2022 / 02:45 PM - 03:15 PM JST
Where Is the CIO Role Going? The Opportunities and Responsibilities Ahead for Digital CIOs
Irving Tyler, Distinguished VP Analyst, Gartner
Are you curious and maybe even anxious, about where your role and responsibilities are going? Do you know what opportunities lie ahead? Role and responsibilities of the CIO continue to evolve. Gartner has identified important archetypes for the CIO role all CIOs should understand. These archetypes demonstrate CIOs have tremendous opportunity to reach beyond their role in IT delivery to impact the design and execution of their enterprise. CIOs can learn from leading CIOs to pursue these opportunities and shape their role as technology executives.
Thursday, 07 July, 2022 / 10:00 AM - 10:45 AM JST
Guest Keynote: Global One IT Team, accelerating Ricoh Digital Transformation and my next steps
Kazunori Kobayashi, General Manager, Advanced Technology R&D Division, Ricoh Company, Ltd.,
Ricoh is accelerating its transformation from being an Office Automation equipment manufacturer to being a digital services company by transforming the business structure and maximizing corporate value. Creating digital processes at offices and workplaces will connect them and transform entire workflows to enhance customer productivity. Three topics below will be explained in this session.
1. What I have done as a head of IT with global team to support Ricoh Transformation.
2. What I have tackled with cloud platform development team and AI/ICT team to create Digital Technology Foundation.
3. What I will challenge as a head of R&D to realize Ricoh Cyber-Physical-Human Systems and my next steps.
Thursday, 07 July, 2022 / 11:00 AM - 11:30 AM JST
Understanding Culture to Advance Data Utilization
Tsuneo Fujiwara, VP Analyst, Gartner
Sustainability and geopolitics are two key forces impacting multinational enterprises today. CEOs consider them business priorities. CIOs can help their enterprises with both initiatives, by assessing their culture and fostering a data-driven culture. This session will provide the recommended actions for CIOs to lead these initiatives.
Thursday, 07 July, 2022 / 11:00 AM - 11:30 AM JST
What Digital Leaders Do Differently: Insights From Digital Execution Scorecard Data
Cesar Lozada, Director Analyst, Gartner
As digital leaders leverage technology platforms, and influence their enterprise digital operating models, patterns have emerged that show how these impact their strategic digital priorities. Insights from Gartner's Digital Execution Scorecard shows how digital leaders can execute on their digital and business capabilities when compared to enterprises that have foundational digital organizations.
Thursday, 07 July, 2022 / 11:00 AM - 12:00 PM JST
Workshop: Build Fusion Teams to Boost Your Organization's Digital Dexterity
Masayuki Otomo, Executive Partner, Gartner
Several organizations are deploying Fusion Teams — cross-functional teams of business operations personnel and IT personnel — to increase the digital dexterity of their enterprise. Attend this workshop to dig into what Fusion Teams are, what potential barriers to Fusion Teams are, and how those barriers can be overcome.
Thursday, 07 July, 2022 / 11:00 AM - 12:00 PM JST
Workshop: Fostering Human Resources to Promote Digital Transformation
Iwane Kato, Executive Partner, Gartner
Digital business model transformation is accelerating, and CIOs need to foster IT personnel to meet new sources of demand in terms of communication channels and changing consumer behavior. This workshop focuses on the most important capabilities to promote digital transformation, identify diverse learning experiences to develop and maintain "human resources" with the capability to utilize digital, and experiential learning. Through this workshop, you can formulate and promote digital strategies.
Thursday, 07 July, 2022 / 11:45 AM - 12:15 PM JST
Creating a Vision That Inspires Everyone
Yuko Adachi, Distinguished VP Analyst, Gartner
A compelling vision is one of the most critical elements for successful digital transformation journey. However, many CIOs are struggling to create one that resonates everyone, and end up promoting a common catchphrase that no one would remember. Attend this session and learn how to create an inspiring vision that connects and mobilize everyone.
Thursday, 07 July, 2022 / 11:45 AM - 12:15 PM JST
Digital Ecosystems in Practice: How Leading CIOs Co-Create New Capabilities
Alicia Mullery, VP, Research, Gartner
Founding or joining a digital business ecosystem can be a more efficient way to drive digital business goals, but ecosystem success requires a transformation in traditional ways of managing external partners. Join this session to learn how to set up ecosystem relationships around outcomes, not SLAs, and how to empower customers and partners to co-create digital capabilities with you. This session will feature case studies from Land o Lakes, Datev, and other leading CIOs.
Thursday, 07 July, 2022 / 01:00 PM - 01:30 PM JST
Agile Learning: How CIOs Can Foster a Culture of Agile Learners
Jose Ramirez, Sr Principal Analyst, Gartner
Organizations are faced with a scarce supply of digital talent. Agile learning can help CIOs achieve better business outcomes by unlocking talent and skills within the enterprise. CIOs should foster a culture of agile learners to put learning into the flow of work and prepare the organization for future challenges and opportunities.
Thursday, 07 July, 2022 / 01:00 PM - 01:30 PM JST
Show Me the Money! How CIOs Can Justify Investments in Innovation
Peter Skyttegaard, VP Analyst, Gartner
"How much should we spend on innovation? And how do we prove the return on investment?" These are the questions we often hear from CIOs. Innovation pursues new ideas. You can't prove the value of ideas that don't exist. To overcome this, you must understand the value and risk profile of different areas of innovation and then apply a range of qualitative and quantitative decision criteria to justify the investments made.
Thursday, 07 July, 2022 / 01:00 PM - 01:45 PM JST
Ask the Expert: Creating a Vision That Inspires Everyone
Yuko Adachi, Distinguished VP Analyst, Gartner
A compelling vision is one of the most critical elements for successful digital transformation journey. However, many CIOs are struggling to create one that resonates everyone, and end up promoting a common catchphrase that no one would remember. In this session, an expert will answer your questions about the key pitfalls and success factors of creating a powerful vision.
Thursday, 07 July, 2022 / 01:00 PM - 01:45 PM JST
Ask the Expert: How to Lead a Multicultural Workforce
Tsuneo Fujiwara, VP Analyst, Gartner
Hiring borderless employees is increasing, and scarcity of talent as well as remote working are facilitating this. Making the cross-cultural mix work requires Japanese CIOs to acknowledge culture differences across geographies. This session provides an opportunity for Japanese CIOs to ask questions to equip them to lead employees from especially other cultures.
Thursday, 07 July, 2022 / 01:00 PM - 02:45 PM JST
Research Discussion: The Strategic CIO – Evangelist and Orchestrator of Democratized Digital Delivery — JAPAN Version
Alfred Sim, Director, Advisory, Gartner
Yoshi Matsumoto, Distinguished VP, Advisory, Gartner
Toru Asada, VP Service Delivery, Gartner
This highly interactive session is designed to help CIOs prepare for a world in which more technology work is done outside of IT departments. It features real-world examples of progressive CIOs that work to boost the digital dexterity of senior enterprise leaders and build an inclusive and collaborative “One Team” culture for all technologists, within and beyond IT. We also showcase practical frameworks for adapting IT’s engagement approach to serve technologists outside of IT. Note: come ready to engage peers actively via chat, polls, exercises and live talk
Thursday, 07 July, 2022 / 02:00 PM - 02:30 PM JST
Fusion Teams: The New IT/Business Interface for an Era of Democratized Digital Delivery
Jaime Capella, Distinguished VP, Research, Gartner
To sustain agility, enterprises are turning to multidisciplinary fusion teams that build and run digital capabilities. This session offers a fact-based overview of the main types of fusion teams and the staffing practices, incentives and governance approaches that most effectively balance team autonomy with enterprise outcomes. It features examples of how leading CIOs help their IT departments embrace, orchestrate and curate the work of business-led fusion teams.
Thursday, 07 July, 2022 / 02:00 PM - 02:30 PM JST
How CIOs Should Respond to Their Boards’ Increased Risk Appetite
Srinath Sampath, Sr Director Analyst, Gartner
Boards are increasing their risk appetite primarily in response to threats of digital disruption accelerated by the pandemic. In one out of 2 organizations, the chief technology executive is held accountable for all technology risks. CIOs need to recalibrate their IT organization’s risk management architecture to support their board’s digital ambitions.
Thursday, 07 July, 2022 / 02:00 PM - 03:30 PM JST
Roundtable: EVP of IT Division (Repeat Session)
Morihiro Kushida, Executive Partner, Gartner
Takenori Namai, VP, Team Manager, Gartner
Yoshihito Sano, Executive Partner, Gartner
Naoki Nakada, Executive Partner, Gartner
The members of the executive program will discuss and gain awareness of how IT department employees can motivate themselves to carry out their duties enthusiastically and how to effectively hire suitable employees.
Thursday, 07 July, 2022 / 02:00 PM - 03:30 PM JST
Roundtable: Strategic Transformation of the Role and Positioning of IT Subsidiaries and Group Functional Company (Repeat Session)
Yasuo Ueki, Executive Partner, Gartner
Yoshifumi Ozawa, Executive Partner, Gartner
Kazunori Kumakura, Executive Partner, Gartner
Takeshi Kitajima, Executive Partner, Gartner
IT departments are increasingly engaged in digital innovation in addition to their traditional operations. The managements of IT subsidiaries and functional companies also face various challenges regarding the future of their companies. Facilitated by the executive partner, the participants will be divided into small groups to exchange opinions and discussions.
Thursday, 07 July, 2022 / 02:00 PM - 03:30 PM JST
Roundtable: The Multifaceted Role of CIO in Digital Business Acceleration (Repeat Session)
Junichi Masukawa, Sr Executive Partner, Gartner
Shinichi Kondo, Executive Partner, Gartner
Masayuki Otomo, Executive Partner, Gartner
Iwane Kato, Executive Partner, Gartner
Members of the executive program will discuss the CIO's role in driving digital business and become aware of the CIO's contribution at each stage, including developing digital business goals and strategies, fostering digital dexterity, holding management and employees accountable activity, and building and operating a digital infrastructure.
Thursday, 07 July, 2022 / 02:45 PM - 03:15 PM JST
Becoming Composable to Master the Pace of Business Change
Yefim Natis, Distinguished VP Analyst, Gartner
Incorporating composability into digital business enables the enterprise or public agency to change and grow despite persistent uncertainty. Instead of avoiding the risk of change, executive leaders must reinvent their thinking to see change as a well-trusted tool for business resilience and growth.
Thursday, 07 July, 2022 / 02:45 PM - 03:15 PM JST
Talent Beyond Your Teams — A Talent Ecosystem Approach
Gabriela Vogel, Sr Director Analyst, Gartner
IT talent shortage has consistently been identified as the biggest inhibitor to digital business progress. Contrary to the traditional linear talent recruitment and management approach, CIOs should treat talent as flow assets (networks of capabilities evolving and exchanging value in the flow of work), orchestrate internal talent and leverage external talent through a marketplace/ecosystem approach.
Thursday, 07 July, 2022 / 03:45 PM - 04:15 PM JST
Gartner Closing Keynote: Leading in 2022 — Three CIO Habits to Stop, Start and Continue
Mary Mesaglio, Managing Vice President, Gartner
Ed Gabrys, Managing Vice President, Gartner
Over the last two years we’ve habituated certain behaviors, some of which serve us and some of which don’t. In this closing keynote, we will focus on how you as a CIO should lead in this particular moment. Specifically, we'll zoom out to see what we’ve normalized and shouldn’t have, what we’ve learned and should preserve, and – maybe most important of all – what to get excited about in 2022 (spoiler alert: there’s a lot).