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Thursday, 12 August, 2021 / 11:30 AM - 12:00 PM JST

(Wednesday, 11 August, 2021 / 10:30 PM - 11:00 PM EDT)

Enable Digital Platforms to Unleash the Potential of Digital Ecosystems

Daniel Sun, VP Analyst, Gartner

Digital ecosystems represent one of the most important (business) innovation initiatives for companies. This session explains: 1) What are CIOs’ primary role and priorities in enabling the organization to execute this extremely important innovation initiatives — digital ecosystems? 2) What key actions should they take in order to make a success?

Thursday, 12 August, 2021 / 02:00 PM - 02:30 PM JST

(01:00 AM - 01:30 AM EDT)

Strategic Architecture Roadmap for Composable Enterprise

Yefim Natis, Distinguished VP Analyst, Gartner

In this session, we will look at the fundamentals of the composable enterprise: what are the technology precursors, architecture that can put you on the road to the composable future, and what you as CIO should know to ensure you can successfully lead teams to that composable future.

Thursday, 12 August, 2021 / 10:45 AM - 11:15 AM JST

(Wednesday, 11 August, 2021 / 09:45 PM - 10:15 PM EDT)

Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes

Robert Naegle, VP Analyst, Gartner

Strategic cost optimization is about more than cutting costs or optimizing IT delivery. CIO’s must lead their teams from an internal focus on optimizing the cost of IT to a more strategic focus on leveraging technology to reduce the costs of strategic business outcomes. In this session, we will focus on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes.

Thursday, 12 August, 2021 / 11:30 AM - 12:00 PM JST

(Wednesday, 11 August, 2021 / 10:30 PM - 11:00 PM EDT)

Sharpen IT Influence in the Board Room With Risk, Value and Cost

Paul Proctor, Distinguished VP Analyst, Gartner

Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.

Thursday, 12 August, 2021 / 11:30 AM - 12:00 PM JST

(Wednesday, 11 August, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Lead IT From Efficient Operations to Delivering Business Outcomes

Hiroyuki Katayama, Sr Director Analyst, Gartner

Join Gartner Experts to address your top questions on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes. This Ask The Expert session will answer questions such as: When do should IT shift from technology efficiency to business productivity? Where do we start and what business activities do we prioritize? Why? What are the best practices, pitfalls and challenges?

Thursday, 12 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Prioritize IT Cost Management

Masayuki Otomo, Executive Partner, Gartner

Yasuo Ueki, Executive Partner, Gartner

Organizations are feeling the economic consequences of COVID-19, pushing many to reduce costs. Strategic cost optimization reaches beyond spending freezes or staff reductions to align with renewal plans. This workshop will help leaders make data-driven decisions supported by proven approaches.

Thursday, 12 August, 2021 / 02:00 PM - 02:30 PM JST

(01:00 AM - 01:30 AM EDT)

HyperAutomation to Drive Cost Optimization

Frances Karamouzis, Distinguished VP Analyst, Gartner

CIO must recognize that hyperautomation is pervasive and a mandate for achieving business outcomes. The pandemic has been both a revealer and an accelerator. It revealed short comings in some of our technology areas and process areas that came to the forefront. The absolute requirement to be virtual and remote whether you were an employee, customer, partner anyone in the value chain, this accelerated the “Default is Digital” scenario.

Thursday, 12 August, 2021 / 02:00 PM - 03:30 PM JST

(01:00 AM - 02:30 AM EDT)

Roundtable: Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes

Noriitsu Takizawa, Executive Partner, Gartner

Takenori Namai, Executive Partner, Gartner

Yoshifumi Ozawa, Executive Partner, Gartner

Yuki Hattanda, Sr Executive Partner, Gartner

Participants will be divided into small groups to discuss the contents of “Breakout Session: Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes” with the facilitation of an executive partner.

Thursday, 12 August, 2021 / 02:45 PM - 03:15 PM JST

(01:45 AM - 02:15 AM EDT)

Demonstrate IT Business Value to CEO

Hiroyuki Katayama, Sr Director Analyst, Gartner

The mid-term management strategy has several management targets, which often have KPIs related to concrete business strategy and tactics to realize the management strategy. IT investment initiatives can heavily contribute to achieving the management targets but this session proposes how CIOs can align the IT initiatives to the management strategy.

Wednesday, 11 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Creating a High-Impact Customer Experience Strategy

Yasuo Ueki, Executive Partner, Gartner

Many companies are working to improve the customer experience, but many may be struggling to achieve the desired results. In this workshop, we will discuss how to effectively improve the customer experience and increase customer loyalty based on the analysis of Gartner's Customer Experience Survey. This presentation will be based on the analysis of Gartner's Customer Experience Survey, and will be useful for your own customer experience strategy.

Wednesday, 11 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Employee Performance and Engagement

Noriitsu Takizawa, Executive Partner, Gartner

After the outbreak of COVID-19, remote work and telework were promoted in Japan. Against this background, this session will give a lecture on employee performance and engagement. Regarding evaluation, we will explain the characteristics of the "Shokumu system", which is often adopted by foreign-affiliated companies, and the characteristics of OKR and MBO, which are evaluation indexes, instead of the "Shokunou" system.

Wednesday, 11 August, 2021 / 02:45 PM - 03:15 PM JST

(01:45 AM - 02:15 AM EDT)

How CIOs Can Drive a Culture of Customer Centricity

Michael Chiu, VP Analyst, Gartner

Customer experience (CX) is among the top-5 priorities for executives including the CIO. But how can you as a CIO contribute to CX by driving a customer-centric culture? This session describes how to do that by using culture "hacks" which can be completed in less than 48 hours. Such hacks are small adjustments to your culture which garner big results.

Wednesday, 11 August, 2021 / 10:45 AM - 11:15 AM JST

(Tuesday, 10 August, 2021 / 09:45 PM - 10:15 PM EDT)

Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future

Rob O'Donohue, Sr Director Analyst, Gartner

The pandemic has accelerated digital transformation. As businesses stabilize, recover and renew for growth, CIOs should seize the opportunity to reshape the future of work and reconfigure their workforce model to overcome brittleness, improve resilience, add antifragility, and achieve optimal performance.

Wednesday, 11 August, 2021 / 10:45 AM - 11:15 AM JST

(Tuesday, 10 August, 2021 / 09:45 PM - 10:15 PM EDT)

How to Accelerate in Uncertain Times

Dave Aron, Distinguished VP Analyst, Gartner

Digital acceleration in uncertain times requires the ability to adapt at speed and scale. ‘Agile’ methodologies and becoming ‘resilient’ do not quite cut it. Antifragility pervades the whole enterprise, and focuses on not just surviving, but becoming more successful in volatile times. In this session, we will discuss mechanisms to be more antifragile.

Wednesday, 11 August, 2021 / 11:30 AM - 12:00 PM JST

(Tuesday, 10 August, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Reconfigure, Build Resilience and Antifragility in Your Workforce Model of the Future

Yuko Adachi, Distinguished VP Analyst, Gartner

Join Gartner Experts to address your top questions on how to reconfigure your workforce model to improve resilience and achieve optimal performance. This Ask The Expert session will answer questions such as:
• What are the challenges CIOs face when considering composing a more blended workforce?
• How Talent Sharing works and the challenges with it?
• What are the challenges CIOs face when creating fusion teams?

Wednesday, 11 August, 2021 / 11:30 AM - 12:00 PM JST

(Tuesday, 10 August, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Accelerate in Uncertain Times

Tsuneo Fujiwara, VP Analyst, Gartner

Bring your questions to interact with Gartner experts and dive deeper into how to accelerate in uncertain times.

Wednesday, 11 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Creating a High-Impact Customer Experience Strategy

Yasuo Ueki, Executive Partner, Gartner

Many companies are working to improve the customer experience, but many may be struggling to achieve the desired results. In this workshop, we will discuss how to effectively improve the customer experience and increase customer loyalty based on the analysis of Gartner's Customer Experience Survey. This presentation will be based on the analysis of Gartner's Customer Experience Survey, and will be useful for your own customer experience strategy.

Wednesday, 11 August, 2021 / 02:00 PM - 02:30 PM JST

(01:00 AM - 01:30 AM EDT)

Driving Business Innovation Ecosystems: The Best Kept Competitive Differentiation Secret

Michelle Bazargan, Sr Director Analyst, Gartner

Creating continuous long-term customer value through business innovation will ensure your organization not only survives but thrives in an unknown global market. Innovation is not siloed or a pure technology play, it must be aligned with customer and market dynamics and patterns, and include ways to reinvent your business by tapping into a global diverse source for talents across the world.

Wednesday, 11 August, 2021 / 02:00 PM - 03:30 PM JST

(01:00 AM - 02:30 AM EDT)

Roundtable: How to Accelerate in Uncertain Times

Junichi Masukawa, Sr Executive Partner, Gartner

Shinichi Kondo, Executive Partner, Gartner

Yasuo Ueki, Executive Partner, Gartner

Shinji Hasejima, GVP, Gartner

Participants will be divided into small groups to discuss the contents of “Breakout Session: How to Accelerate in Uncertain Times" with the facilitation of an executive partner.

Wednesday, 11 August, 2021 / 02:00 PM - 03:30 PM JST

(01:00 AM - 02:30 AM EDT)

Roundtable: Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future

Masayuki Otomo, Executive Partner, Gartner

Morihiro Kushida, Executive Partner, Gartner

Takenori Namai, Executive Partner, Gartner

Yuki Hattanda, Sr Executive Partner, Gartner

Participants will be divided into small groups to discuss the contents of “Breakout Session: Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future" with the facilitation of an executive partner.

Wednesday, 11 August, 2021 / 02:45 PM - 03:15 PM JST

(01:45 AM - 02:15 AM EDT)

Accelerate Digital Business Through Data-Enhanced Innovation Process

Tsuneo Fujiwara, VP Analyst, Gartner

Data can help in the innovation process by providing an overview of a complex situation. Data can also confirm a hypothesis and try to predict certain outcomes. You can gain insights from data that you may otherwise not get. This session examines how data-driven innovation can accelerate the innovation process.

Thursday, 12 August, 2021 / 10:45 AM - 11:15 AM JST

(Wednesday, 11 August, 2021 / 09:45 PM - 10:15 PM EDT)

Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO

Darren Topham, Sr Director Analyst, Gartner

There is a huge rise in the technical capability and I&T talent outside of formal IT departments. Untamed and untapped, this can lead to a surge in uncontrolled technical sprawl. But the CIOs who are able to provide leadership, direction and structure for this growing talent pool can use it to enhance organizational engagement, reduce risk and increase enterprise value from this underutilized secret weapon.

Thursday, 12 August, 2021 / 11:30 AM - 12:00 PM JST

(Wednesday, 11 August, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: Embrace the Potential of Business-Led IT – The Secret Weapon of the CIO

Tsuneo Fujiwara, VP Analyst, Gartner

Bring your questions to interact with Gartner experts and dive deeper on how CIOs can embrace business-let IT.

Thursday, 12 August, 2021 / 12:45 PM - 02:30 PM JST

(Wednesday, 11 August, 2021 / 11:45 PM - 01:30 AM EDT)

Research Discussion: Balancing Autonomy With Control: The New Information and Technology Charter for the Enterprise

Yoshi Matsumoto, VP, Advisory, Gartner

Toru Asada, VP Service Delivery, Gartner

As organizations accelerate and expand digital business initiatives, CxOs must take accountability for technology leadership of their domains and share responsibility for information and technology strategy and management across the enterprise. Yet, many CIOs are concerned about the risks of poor data and technology decisions. Learn how leading CIOs have adapted their governance approaches to balance autonomy with control.

Thursday, 12 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Building a Transformation-Ready Workforce

Kazunori Kumakura, Executive Partner, Gartner

Digital business has accelerated, and CIOs must prepare their IT workforce to meet new sources of demand, changing channel preferences, and shifts in consumer behavior. This workshop will highlight the competencies most important to driving digital transformation and help you identify diverse learning experiences, enabling you to build and communicate a strategy.

Thursday, 12 August, 2021 / 02:00 PM - 03:30 PM JST

(01:00 AM - 02:30 AM EDT)

Roundtable: Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO

Kazunori Kumakura, Executive Partner, Gartner

Shinichi Kondo, Executive Partner, Gartner

Takeshi Kitajima, Executive Partner, Gartner

Shinji Hasejima, GVP, Gartner

Participants will be divided into small groups to discuss the contents of “Breakout Session: Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO" with the facilitation of an executive partner.

Wednesday, 11 August, 2021 / 10:00 AM - 10:30 AM JST

(Tuesday, 10 August, 2021 / 09:00 PM - 09:30 PM EDT)

Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired

Mary Mesaglio, Managing Vice President, Gartner

As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digital accelerate in 2021.

Thursday, 12 August, 2021 / 02:45 PM - 03:15 PM JST

(01:45 AM - 02:15 AM EDT)

How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It

Andy Karr, Director, Team Manager, Gartner

After a massively stressful 2020, 2021 is likely to be equally stressful with major challenges to accelerate digital business while increasing agility and resiliency. How can we continue to advance given our teams are exhausted in so many ways? CIOs can join this session to learn best practices to understand how change results in fatigue, determine how to steward change so teams can absorb more change and apply this knowledge to design successful change management.

Thursday, 12 August, 2021 / 03:45 PM - 04:15 PM JST

(02:45 AM - 03:15 AM EDT)

Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021

Tina Nunno, Distinguished VP Analyst, Gartner

Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.

Wednesday, 11 August, 2021 / 10:00 AM - 10:30 AM JST

(Tuesday, 10 August, 2021 / 09:00 PM - 09:30 PM EDT)

Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired

Mary Mesaglio, Managing Vice President, Gartner

As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digital accelerate in 2021.

Wednesday, 11 August, 2021 / 11:30 AM - 12:00 PM JST

(Tuesday, 10 August, 2021 / 10:30 PM - 11:00 PM EDT)

CEO Concerns 2021: Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Our brand new global CEO and senior business executive survey reveals key focal points for 2021. We will help CIOs look forward through the eyes of CEOs in the aftermath of a tumultuous crisis year. This session will help CIOs think how best to tune and adapt the technology-related capabilities of their organizations for the hoped-for recovery ahead.

Wednesday, 11 August, 2021 / 11:30 AM - 12:00 PM JST

(Tuesday, 10 August, 2021 / 10:30 PM - 11:00 PM EDT)

The Future of Leadership for CIOs in the Hybrid Digital Workplace

Matt Hancocks, Sr Director Analyst, Gartner

Contemporary leadership research is pointing towards the relational dimension of leadership as being core to successfully navigating modern organizations. For CIOs operating in environments where technology and digital transformation program responsibilities are distributed, the focus on relationships and relationship building is key. This presentation outlines what leaders can do to address their leadership capabilities in the relational space.

Wednesday, 11 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Employee Performance and Engagement

Noriitsu Takizawa, Executive Partner, Gartner

After the outbreak of COVID-19, remote work and telework were promoted in Japan. Against this background, this session will give a lecture on employee performance and engagement. Regarding evaluation, we will explain the characteristics of the "Shokumu system", which is often adopted by foreign-affiliated companies, and the characteristics of OKR and MBO, which are evaluation indexes, instead of the "Shokunou" system.

Wednesday, 11 August, 2021 / 02:00 PM - 02:30 PM JST

(01:00 AM - 01:30 AM EDT)

Leaders’ Role in Shaping Culture That Drives Digital Business Transformation

Yuko Adachi, Distinguished VP Analyst, Gartner

What are the characteristics of the organizational climate and culture of IT Departments that are succeeding in digital business transformation? How do successful leaders lead culture change? In this session, leaders will learn nine critical cultural attributes of successful IT Departments and how they can drive organizational changes.

Wednesday, 11 August, 2021 / 02:00 PM - 02:30 PM JST

(01:00 AM - 01:30 AM EDT)

Driving Business Innovation Ecosystems: The Best Kept Competitive Differentiation Secret

Michelle Bazargan, Sr Director Analyst, Gartner

Creating continuous long-term customer value through business innovation will ensure your organization not only survives but thrives in an unknown global market. Innovation is not siloed or a pure technology play, it must be aligned with customer and market dynamics and patterns, and include ways to reinvent your business by tapping into a global diverse source for talents across the world.

Wednesday, 11 August, 2021 / 02:45 PM - 03:15 PM JST

(01:45 AM - 02:15 AM EDT)

How CIOs Can Drive a Culture of Customer Centricity

Michael Chiu, VP Analyst, Gartner

Customer experience (CX) is among the top-5 priorities for executives including the CIO. But how can you as a CIO contribute to CX by driving a customer-centric culture? This session describes how to do that by using culture "hacks" which can be completed in less than 48 hours. Such hacks are small adjustments to your culture which garner big results.

Thursday, 12 August, 2021 / 10:45 AM - 11:15 AM JST

(Wednesday, 11 August, 2021 / 09:45 PM - 10:15 PM EDT)

Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO

Darren Topham, Sr Director Analyst, Gartner

There is a huge rise in the technical capability and I&T talent outside of formal IT departments. Untamed and untapped, this can lead to a surge in uncontrolled technical sprawl. But the CIOs who are able to provide leadership, direction and structure for this growing talent pool can use it to enhance organizational engagement, reduce risk and increase enterprise value from this underutilized secret weapon.

Thursday, 12 August, 2021 / 11:30 AM - 12:00 PM JST

(Wednesday, 11 August, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: Embrace the Potential of Business-Led IT – The Secret Weapon of the CIO

Tsuneo Fujiwara, VP Analyst, Gartner

Bring your questions to interact with Gartner experts and dive deeper on how CIOs can embrace business-let IT.

Thursday, 12 August, 2021 / 01:00 PM - 01:30 PM JST

(12:00 AM - 12:30 AM EDT)

Accelerate Upskilling to Accelerate Digital Business

Graham Waller, Distinguished VP Analyst, Gartner

CIOs know that they need to significantly increase the volume and velocity of upskilling to deliver needed changes (i.e., digital acceleration, agile ways of working and IT modernization) but are unsure how. This session, based on Gartner’s agile learning manifesto, guides the leaders on how to increase the effectiveness of learning programs to futureproof employees and deliver business outcomes.

Thursday, 12 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Building a Transformation-Ready Workforce

Kazunori Kumakura, Executive Partner, Gartner

Digital business has accelerated, and CIOs must prepare their IT workforce to meet new sources of demand, changing channel preferences, and shifts in consumer behavior. This workshop will highlight the competencies most important to driving digital transformation and help you identify diverse learning experiences, enabling you to build and communicate a strategy.

Thursday, 12 August, 2021 / 02:00 PM - 03:30 PM JST

(01:00 AM - 02:30 AM EDT)

Roundtable: Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO

Kazunori Kumakura, Executive Partner, Gartner

Shinichi Kondo, Executive Partner, Gartner

Takeshi Kitajima, Executive Partner, Gartner

Shinji Hasejima, GVP, Gartner

Participants will be divided into small groups to discuss the contents of “Breakout Session: Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO" with the facilitation of an executive partner.

Thursday, 12 August, 2021 / 02:45 PM - 03:15 PM JST

(01:45 AM - 02:15 AM EDT)

How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It

Andy Karr, Director, Team Manager, Gartner

After a massively stressful 2020, 2021 is likely to be equally stressful with major challenges to accelerate digital business while increasing agility and resiliency. How can we continue to advance given our teams are exhausted in so many ways? CIOs can join this session to learn best practices to understand how change results in fatigue, determine how to steward change so teams can absorb more change and apply this knowledge to design successful change management.

Thursday, 12 August, 2021 / 03:45 PM - 04:15 PM JST

(02:45 AM - 03:15 AM EDT)

Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021

Tina Nunno, Distinguished VP Analyst, Gartner

Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.

Thursday, 12 August, 2021 / 10:45 AM - 11:15 AM JST

(Wednesday, 11 August, 2021 / 09:45 PM - 10:15 PM EDT)

Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes

Robert Naegle, VP Analyst, Gartner

Strategic cost optimization is about more than cutting costs or optimizing IT delivery. CIO’s must lead their teams from an internal focus on optimizing the cost of IT to a more strategic focus on leveraging technology to reduce the costs of strategic business outcomes. In this session, we will focus on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes.

Thursday, 12 August, 2021 / 11:30 AM - 12:00 PM JST

(Wednesday, 11 August, 2021 / 10:30 PM - 11:00 PM EDT)

Sharpen IT Influence in the Board Room With Risk, Value and Cost

Paul Proctor, Distinguished VP Analyst, Gartner

Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.

Thursday, 12 August, 2021 / 11:30 AM - 12:00 PM JST

(Wednesday, 11 August, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Lead IT From Efficient Operations to Delivering Business Outcomes

Hiroyuki Katayama, Sr Director Analyst, Gartner

Join Gartner Experts to address your top questions on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes. This Ask The Expert session will answer questions such as: When do should IT shift from technology efficiency to business productivity? Where do we start and what business activities do we prioritize? Why? What are the best practices, pitfalls and challenges?

Thursday, 12 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Prioritize IT Cost Management

Masayuki Otomo, Executive Partner, Gartner

Yasuo Ueki, Executive Partner, Gartner

Organizations are feeling the economic consequences of COVID-19, pushing many to reduce costs. Strategic cost optimization reaches beyond spending freezes or staff reductions to align with renewal plans. This workshop will help leaders make data-driven decisions supported by proven approaches.

Thursday, 12 August, 2021 / 02:00 PM - 02:30 PM JST

(01:00 AM - 01:30 AM EDT)

HyperAutomation to Drive Cost Optimization

Frances Karamouzis, Distinguished VP Analyst, Gartner

CIO must recognize that hyperautomation is pervasive and a mandate for achieving business outcomes. The pandemic has been both a revealer and an accelerator. It revealed short comings in some of our technology areas and process areas that came to the forefront. The absolute requirement to be virtual and remote whether you were an employee, customer, partner anyone in the value chain, this accelerated the “Default is Digital” scenario.

Thursday, 12 August, 2021 / 02:00 PM - 03:30 PM JST

(01:00 AM - 02:30 AM EDT)

Roundtable: Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes

Noriitsu Takizawa, Executive Partner, Gartner

Takenori Namai, Executive Partner, Gartner

Yoshifumi Ozawa, Executive Partner, Gartner

Yuki Hattanda, Sr Executive Partner, Gartner

Participants will be divided into small groups to discuss the contents of “Breakout Session: Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes” with the facilitation of an executive partner.

Wednesday, 11 August, 2021 / 10:00 AM - 10:30 AM JST

(Tuesday, 10 August, 2021 / 09:00 PM - 09:30 PM EDT)

Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired

Mary Mesaglio, Managing Vice President, Gartner

As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digital accelerate in 2021.

Wednesday, 11 August, 2021 / 10:45 AM - 11:15 AM JST

(Tuesday, 10 August, 2021 / 09:45 PM - 10:15 PM EDT)

Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future

Rob O'Donohue, Sr Director Analyst, Gartner

The pandemic has accelerated digital transformation. As businesses stabilize, recover and renew for growth, CIOs should seize the opportunity to reshape the future of work and reconfigure their workforce model to overcome brittleness, improve resilience, add antifragility, and achieve optimal performance.

Wednesday, 11 August, 2021 / 11:30 AM - 12:00 PM JST

(Tuesday, 10 August, 2021 / 10:30 PM - 11:00 PM EDT)

Ask the Expert: How to Reconfigure, Build Resilience and Antifragility in Your Workforce Model of the Future

Yuko Adachi, Distinguished VP Analyst, Gartner

Join Gartner Experts to address your top questions on how to reconfigure your workforce model to improve resilience and achieve optimal performance. This Ask The Expert session will answer questions such as:
• What are the challenges CIOs face when considering composing a more blended workforce?
• How Talent Sharing works and the challenges with it?
• What are the challenges CIOs face when creating fusion teams?

Wednesday, 11 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Employee Performance and Engagement

Noriitsu Takizawa, Executive Partner, Gartner

After the outbreak of COVID-19, remote work and telework were promoted in Japan. Against this background, this session will give a lecture on employee performance and engagement. Regarding evaluation, we will explain the characteristics of the "Shokumu system", which is often adopted by foreign-affiliated companies, and the characteristics of OKR and MBO, which are evaluation indexes, instead of the "Shokunou" system.

Wednesday, 11 August, 2021 / 02:00 PM - 02:30 PM JST

(01:00 AM - 01:30 AM EDT)

Leaders’ Role in Shaping Culture That Drives Digital Business Transformation

Yuko Adachi, Distinguished VP Analyst, Gartner

What are the characteristics of the organizational climate and culture of IT Departments that are succeeding in digital business transformation? How do successful leaders lead culture change? In this session, leaders will learn nine critical cultural attributes of successful IT Departments and how they can drive organizational changes.

Wednesday, 11 August, 2021 / 02:00 PM - 03:30 PM JST

(01:00 AM - 02:30 AM EDT)

Roundtable: Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future

Masayuki Otomo, Executive Partner, Gartner

Morihiro Kushida, Executive Partner, Gartner

Takenori Namai, Executive Partner, Gartner

Yuki Hattanda, Sr Executive Partner, Gartner

Participants will be divided into small groups to discuss the contents of “Breakout Session: Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future" with the facilitation of an executive partner.

Thursday, 12 August, 2021 / 01:00 PM - 01:30 PM JST

(12:00 AM - 12:30 AM EDT)

Accelerate Upskilling to Accelerate Digital Business

Graham Waller, Distinguished VP Analyst, Gartner

CIOs know that they need to significantly increase the volume and velocity of upskilling to deliver needed changes (i.e., digital acceleration, agile ways of working and IT modernization) but are unsure how. This session, based on Gartner’s agile learning manifesto, guides the leaders on how to increase the effectiveness of learning programs to futureproof employees and deliver business outcomes.

Thursday, 12 August, 2021 / 01:00 PM - 01:45 PM JST

(12:00 AM - 12:45 AM EDT)

Workshop: Building a Transformation-Ready Workforce

Kazunori Kumakura, Executive Partner, Gartner

Digital business has accelerated, and CIOs must prepare their IT workforce to meet new sources of demand, changing channel preferences, and shifts in consumer behavior. This workshop will highlight the competencies most important to driving digital transformation and help you identify diverse learning experiences, enabling you to build and communicate a strategy.

Thursday, 12 August, 2021 / 02:45 PM - 03:15 PM JST

(01:45 AM - 02:15 AM EDT)

How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It

Andy Karr, Director, Team Manager, Gartner

After a massively stressful 2020, 2021 is likely to be equally stressful with major challenges to accelerate digital business while increasing agility and resiliency. How can we continue to advance given our teams are exhausted in so many ways? CIOs can join this session to learn best practices to understand how change results in fatigue, determine how to steward change so teams can absorb more change and apply this knowledge to design successful change management.

Thursday, 12 August, 2021 / 03:45 PM - 04:15 PM JST

(02:45 AM - 03:15 AM EDT)

Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021

Tina Nunno, Distinguished VP Analyst, Gartner

Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.