Michael Chiu

Michael Chiu

VP Analyst
Michael Chiu is a Vice President, Analyst at Gartner focused on customer experience (CX) for IT leaders. Mr. Chiu researches on best practices, strategy, planning, management and measurement in terms of CX, and works with clients to identify and launch initiatives to enhance their CX. He also helps clients use management tools like customer journey maps, personas, voice-of-the-customer research, surveys and strategic plans to determine how their CX can generate higher satisfaction, loyalty and advocacy.
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Wednesday, 11 August, 2021 / 02:45 PM - 03:15 PM JST
(01:45 AM - 02:15 AM EDT)
How CIOs Can Drive a Culture of Customer Centricity

Customer experience (CX) is among the top-5 priorities for executives including the CIO. But how can you as a CIO contribute to CX by driving a customer-centric culture? This session describes how to do that by using culture "hacks" which can be completed in less than 48 hours. Such hacks are small adjustments to your culture which garner big results.

Join us to hear from Gartner experts and thought leaders.