Yasuo Ueki

Yasuo Ueki

Executive Partner
Read More Read Less
Wednesday, 11 August, 2021 / 01:00 PM - 01:45 PM JST
(12:00 AM - 12:45 AM EDT)
Workshop: Creating a High-Impact Customer Experience Strategy

Many companies are working to improve the customer experience, but many may be struggling to achieve the desired results. In this workshop, we will discuss how to effectively improve the customer experience and increase customer loyalty based on the analysis of Gartner's Customer Experience Survey. This presentation will be based on the analysis of Gartner's Customer Experience Survey, and will be useful for your own customer experience strategy.

Wednesday, 11 August, 2021 / 02:00 PM - 03:30 PM JST
(01:00 AM - 02:30 AM EDT)
Roundtable: How to Accelerate in Uncertain Times

Participants will be divided into small groups to discuss the contents of “Breakout Session: How to Accelerate in Uncertain Times" with the facilitation of an executive partner.

Thursday, 12 August, 2021 / 01:00 PM - 01:45 PM JST
(12:00 AM - 12:45 AM EDT)
Workshop: Prioritize IT Cost Management

Organizations are feeling the economic consequences of COVID-19, pushing many to reduce costs. Strategic cost optimization reaches beyond spending freezes or staff reductions to align with renewal plans. This workshop will help leaders make data-driven decisions supported by proven approaches.

Join us to hear from Gartner experts and thought leaders.