Gartner Customer Experience & Technologies Summit

Recommended CRM sessions on the 2020 conference agenda
  • Top Ten Trends Transforming Digital Commerce
  • Ask the Expert: How to Use Critical Capabilities Research When Seeking a System Integrator for CX/CRM Projects
  • Roundtable: Salesforce CRM Products and Strategy
  • Roundtable: SAP's C/4HANA CRM Products and Strategy
  • Gartner Closing Keynote: The Future of Applications and Its Impact on Customer Experience

Join us and learn to measure and communicate the success of CRM and customer experience projects

Understand how to demonstrate the true value of your Customer Experience strategy by demonstrating ROI and value to the leadership team. Make sure you select the right voice of customer tools, and have the correct metrics in place to measure the success of your CX strategy.

Join over 400 CX leaders in June for two days of inspiring presentations and peer networking. Struggling with a particular CX initiative? Every conference ticket includes a one-on-one with a Gartner expert where you can get unbiased advice to validate your thinking and guide your strategy.

See what's included in registration.

How to Leverage the Top 5 CX Trends in 2020

Technology is a critical component of customer experience initiatives. Disruptive by nature, the competitive advantage emerging technologies provide is not yet well known or proven in the market.

A Gartner survey identified the top emerging technologies that will have the biggest impact on your customer experience projects. CX leaders supporting such initiatives can use this research to inform their strategic plans to leverage:

  • Artificial Intelligence (AI)
  • Virtual Customer Assistants and Chatbots
  • Omnichannel Customer Engagement
  • Real-Time Event-Driven Application Architecture
  • Internet of Things

View our complimentary research detailing this emerging CX tech in 2020 and receive strategic recommendations for how to adopt, implement and exploit this technology to drive ROI in your 2020 CX initiatives.