Gartner Customer Experience & Technologies Summit

Recommended data & analytics sessions on the conference agenda

  • Outlook for Privacy 2021
  • I Click Therefore I Am
  • Gain Trust in Digital Transformation by Reducing Privacy Risks in 5G Products and Services
  • Data, CX, Trust and Privacy

Learn how to understand your customer and serve them unique experiences

Knowing the customer requires that organizations be both customer-centric and data-centric.

Privacy delivers personal data that enables the optimum level of
customer knowledge of what customers say and don’t say. Gain insight into customer data management, customer analytics, and privacy vs personalization strategy to help you stay relevant and maximize investments.

Join over 400 CX leaders in June for two days of inspiring presentations and peer networking. Struggling with a particular CX initiative? Every conference ticket includes a one-on-one with a Gartner expert where you can get unbiased advice to validate your thinking and guide your strategy.

See what's included in registration.

How this $1b company saved $2.5m with customer self-service

This organization reduced live contact volume by 33% in just 12 months. It enhanced the customer experience by employing holistic metrics and a migration process that emphasized people and business-related tasks.

Download this research piece and discover the 7-step process you can follow to guide your implementation of customer self-service.

This guide will help you:

  • Identify key steps to roll out self-service
  • Reduce rework and increase the effectiveness of self-service rollout
  • Identify focal people and business-related tasks
  • Engage your organization with your CX strategy

Gartner recommends using this 7-step methodology to guide your rollout of customer self-service.