The experts behind Gartner Customer Experience & Technologies Summit have put together 5 simple steps to create the future of CX with AI, leveraging the Sense, Think, Do Framework.
CX leaders looking to strategize and plan their AI future should:
- Start with the basics
- Sense; Use AU to expand your customer understanding
- Think; Use AI to explain, guide and recommend
- Do; Evaluate opportunities around leveraging AI for content creation
- Sense, think and do; Evaluate the rise of conversational platforms
