How this $1b company saved $2.5m with customer self-service

This organization reduced live contact volume by 33% in just 12 months. It enhanced the customer experience by employing holistic metrics and a migration process that emphasized people and business-related tasks.

Download this research piece and discover the 7-step process you can follow to guide your implementation of customer self-service.

This guide will help you:

  • Identify key steps to roll out self-service 
  • Reduce rework and increase the effectiveness of self-service rollout 
  • Identify focal people and business related tasks
  • Engage your organization with your CX strategy

Gartner recommends using this 7-step methodology to guide your rollout of customer self-service. 

Pay particular attention to people and business focussed tasks to reduce rework and increase the effectiveness of the self service solution.

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