How this $1b company saved $2.5m with customer self-service

This organization reduced live contact volume by 33% in just 12 months. It enhanced the customer experience by employing holistic metrics and a migration process that emphasized people and business-related tasks.

Download this research piece and discover the 7-step process you can follow to guide your implementation of customer self-service.

This guide will help you:

Gartner recommends using this 7-step methodology to guide your rollout of customer self-service.

Pay particular attention to people and business focussed tasks to reduce rework and increase the effectiveness of the self service solution.

All fields are required.

First Name Last Name Business Phone Country

Job Title Company Name Department

Step 2 of 2