Gene Alvarez

Gene Alvarez

Distinguished VP Analyst
As Chief of Research for CRM, CX, Sales, Customer Service and Support, Applications Leaders, Applications and Product Portfolio Governance and Applications Architecture, Development, Integration and Platforms Key Initiatives, Gene Alvarez leads Gartner's ITLTP Applications research and helps clients with their vision, strategy, business models for topics such as The Future of Applications, Applications Modernization, CRM, Customer Experience, Digital Commerce Technologies. This includes topics such as Customer Experience Management, Customer Journey Mapping, digital business platforms, cloud, SaaS, and Digital Commerce technologies. He has spoken at many international events. He has over 30 years of business and IT experience. The Hispanic IT Executive Council Hall of Fame inducted Mr. Alvarez in 2019. He has received the Top 200 Influential Hispanics in Technology "HE&IT TOP 200" Award Hispanic Engineer & Information Technology Magazine.

Mr. Alvarez led business impact assessments, vendor management, project management, software development and delivery of complex business applications. He is an international expert on the future of applications and sell-side strategies and technologies, such as digital commerce, e-commerce and m-commerce sales applications, CRM, and customer experience. He is a recognized authority on retail and consumer packaged goods industry applications and practices. Mr. Alvarez has spoken at many industry-related conferences worldwide and has published/referenced/featured in various media and trade publications. Prior to joining Gartner, he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
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Tuesday, 16 June, 2020 10:45 AM|Tuesday, 16 June, 2020 11:30 AM
Seven Digital Disruptions You Might Not See Coming

As digital projects move from optimization to transformation, the ability to disrupt becomes a critical discipline. Coping with disruption requires the ability to recognize, prioritize and respond in the right way. This presentation examines how Application Leaders can evaluate, track and plan for seven major disruptions.

Tuesday, 16 June, 2020 01:30 PM|Tuesday, 16 June, 2020 02:15 PM
Ask the Expert: How the Future of Applications Will Influence Customer Experience.

Applications as we know them are changing. These changes to applications creation, and sourcing will enable organizations to improve both customer and employee experiences. In this session attendees will hear how applications are changing to meet the ever-rising expectations of their customers and be able to ask questions on how they can take advantage of these applications trends. PLEASE NOTE: Reserved for end-users only. Preregistration required.

Wednesday, 17 June, 2020 07:30 AM|Wednesday, 17 June, 2020 08:15 AM
Public Sector Breakfast: A Conversation About the Future of Applications and Its Impact on Citizen Experiences

At this breakfast we will discuss the impact of the future of applications on citizen experiences. How applications are built is changing due to a new paradigm called “packed business capabilities” This new paradigm will enable public sector organizations to deliver new multi-experience applications that will meet constituents ever changing needs.
Please note: Reserved for end-users only. Preregistration required.

Wednesday, 17 June, 2020 04:30 PM|Wednesday, 17 June, 2020 05:15 PM
Gartner Closing Keynote: The Future of Applications and Its Impact on Customer Experience

Applications are a significant part of a customer’s experience and can determine an organization’s success in the experience economy. Application development and delivery is significantly changing. These changes will enable organizations to fend off disruptions, support new business models and new customer experiences. This session will focus on the strategy, architectures, people and culture changes required to embed application capabilities into the DNA of your business’s customer experience.

Meet the experts face to face.