Wednesday, 17 June, 2020 04:30 PM|Wednesday, 17 June, 2020 05:15 PM
Gartner Closing Keynote: The Future of Applications and Its Impact on Customer Experience
Applications are a significant part of a customer’s experience and can determine an organization’s success in the experience economy. Application development and delivery is significantly changing. These changes will enable organizations to fend off disruptions, support new business models and new customer experiences. This session will focus on the strategy, architectures, people and culture changes required to embed application capabilities into the DNA of your business’s customer experience.