Nadine LeBlanc

Nadine LeBlanc

Sr Director Analyst
Nadine LeBlanc is a Senior Director in Gartner Research part of the Customer Experience team including the CRM Customer Engagement Center Magic Quadrant and Critical Capabilities. Mrs. LeBlanc focuses on customer strategies and technologies with an emphasis on customer service and emerging engagement channels. She specializes in supporting the journey to enterprisewide CRM from roadmap to implementation for organizations of all sizes. Mrs. LeBlanc contributes to Midsize Enterprise (MSE) research including nonprofit organizations. She also explores the use of blockchain for customer applications as a member of Gartner's blockchain Center of Excellence.
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Tuesday, 16 June, 2020 / 09:15 AM - 10:15 AM AEST
Gartner Keynote: Leading CX When the Stakes Are High

As customer-centricity becomes increasingly important in an uncertain world, Business and IT leaders supporting CX must understand their role in supporting organization transformation to deal with uncertainty and serve what Gartner calls the emerging "Everything Customer". This keynote will provide practical guidance and inspiration for the future.

Wednesday, 17 June, 2020 / 07:30 AM - 08:15 AM AEST
Diversity and Inclusion Networking Breakfast

Strong customer-centric companies are embracing diversity because diversity makes for better teams, better decisions and better customer experience. Join us for breakfast and connect with your peers about key diversity and inclusion topics. The goal is to share your perspectives and experiences as well as to develop relationships that support ongoing discussions and collaboration. PLEASE NOTE: Reserved for end-users only. Preregistration required.

Wednesday, 17 June, 2020 / 10:30 AM - 11:15 AM AEST
Ask the Expert: Best Practices in Creating Your Customer Experience Technology Roadmaps

Creating a superior customer experience is top of mind for CEOs. As such, customer experience technologies should be reflected in cross-functional technology roadmaps and are highly impactful to stakeholders. This session is an open forum to ask questions, interact and gain insights from Gartner and your peers. PLEASE NOTE: Reserved for end-users only. Preregistration required.

Wednesday, 17 June, 2020 / 02:45 PM - 03:15 PM AEST
Ten Surprising Ways to Participate in Ecosystems to Drive Better Customer Experiences

The future of the customer engagement center will revolve around supporting broader ambitions and ecosystems. Gartner uses long-range scenario planning techniques to envision the next generation of customer engagement centers. Organization should conduct a self-assessment to acknowledge which type of customer service scenarios they are most likely to use (or want to use) in 2025.

Meet the experts face to face.