Sandy Shen

Sandy Shen

Sr Director Analyst
Sandy Shen is a Research Director with the digital commerce team at Gartner. Ms. Shen specializes in commerce strategy, technologies, vendors and market trends. She has an in-depth knowledge of China's e-commerce market and players, as well as the internet space. She helps IT leaders understand technologies, application architectures and vendor capabilities, and respond to emerging trends and customer expectations.
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Tuesday, 16 June, 2020 / 09:15 AM - 10:15 AM AEST
Gartner Keynote: Leading CX When the Stakes Are High

As customer-centricity becomes increasingly important in an uncertain world, Business and IT leaders supporting CX must understand their role in supporting organization transformation to deal with uncertainty and serve what Gartner calls the emerging "Everything Customer". This keynote will provide practical guidance and inspiration for the future.

Tuesday, 16 June, 2020 / 01:30 PM - 02:15 PM AEST
Digital Commerce Ecosystem and Architecture Supporting Everything Customer

More organizations start digital business journey from digital commerce. This session looks at:
1. What are the maturity levels and corresponding CX in digital commerce?
2. What does the digital commerce application ecosystem look like?
3. What are the architecture options of digital commerce in moving towards the future of applications?

Tuesday, 16 June, 2020 / 03:30 PM - 04:00 PM AEST
Top Ten Trends Transforming Digital Commerce

Many organizations treat digital commerce as a starting point for their digital journey. This session will look at:
1. What are the top trends transforming digital commerce?
2. What are real-world examples of these technologies and practices?
3. How to make investment decisions among hot technologies?

Wednesday, 17 June, 2020 / 08:30 AM - 09:15 AM AEST
Ask the Expert: How to Use AI to Drive Digital Commerce Success

Digital commerce has a lot of use cases for AI. Organizations can leverage AI to improve CX and back-end operations. Come to the session to learn about those use cases and best practices for using AI in commerce. Please note: Reserved for end-users only. Preregistration required.

Meet the experts face to face.