Shape customer experience for improved business outcomes

  • Deliver a seamless experience, regardless of the channel a customer chooses to use.
  • Develop a clear CX vision and strategy in your organization.
  • Understand how to use artificial intelligence to deliver a fantastic experience.
  • Unlock the real business value in your customer data.
  • Elevate CX through customer journey design and monitoring.
  • Provide personalized customer interaction across a multichannel environment.
  • Design B2C and B2B CX strategies with “moments of truth.”

Join a community

By attending Gartner Customer Experience & Technologies Summit you’re joining a community of trailblazers, thought leaders and industry experts pushing the bounds of customer experience. This conference is the one place you can access research-backed sessions, get expert advice on your specific challenges and interact with colleagues — all in one place, over two days.

Gartner experts

Meet with Gartner experts to learn about the latest strategic trends and explore how these insights can be applied to achieve your mission-critical priorities.


Expand opportunities through networking and discover answers to shared challenges face-to-face.


Test and learn from game-changing technologies all in one place — and discover solutions that will add the most value to your business.

Who should attend

CX business leaders
  • Chief customer (experience) officer
  • Customer experience leaders
  • Customer service leaders
  • Contact center leaders
  • Customer data and analytics leaders


CX IT leaders
  • CRM/CX project leaders
  • Enterprise architecture
  • Digtital transformation leaders focusing on CX
  • Application leaders supporting CRM/CX
  • IT Leaders supporting customer service 
  • Customer analytics leaders 


Maximize learning by attending as a team

Get a group rate discount when you come with your team and participate together in relevant sessions or split up to cover more topics.

Convince your boss

Attending a Gartner conference can help spur new ideas, fast-track project strategy and execution, and advance your professional skills. These materials will aid you in gaining approval to attend from your manager.

2019 event even better than 2018 event! Packed and relevant agenda and vendors very approachable! All helpful and useful information.

Sally Awad

IT Service Delivery Manager, Monash University

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