Speaker Bio

Dr. R Gopalakrishnan
Case study

Dr. R Gopalakrishnan

General Manager
Gopal heads the Centre of Excellence for Data Analytics at the Centre for Railway Information Systems, the IT arm of Indian Railways (IR). He currently leads the enterprise Data Analytics, Master Data Management, and Data lake initiatives of IR. He has been instrumental in starting the analytics journey on IR and has also authored its analytics, and data strategy. An IRTS officer of the 1998 Indian Civil Services Examination batch, he has worked at various senior positions such as the head of operations and sales of Mumbai suburban system of Western Railway, and the country head of petroleum rail-logistics. He has designed algorithms for pricing on empty backhaul freight routes, predicting freight terminal congestion, and optimising seat capacity for reserved trains. He holds a Bachelor of Technology from IIT Delhi, an MBA from FMS- Delhi University, and a PhD from the Singapore University of Technology and Design. He was a visiting researcher at the Intelligent Transportation Systems Laboratory, Massachusetts Institute of Technology and the Centre for Infrastructure, Sustainable Transport, and Urban Planning, Indian Institute of Science, Bangalore.
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Monday, 08 May, 2023 / 12:30 PM - 01:00 PM IST
Case Study: From Cup to Lip - Navigating Challenges in Analytics Adoption on Indian Railways

Indian Railways (IR) operates over 4000 daily reserved passenger trains on its network spanning 68,000 kilometres with annual revenues exceeding USD 5 Billion. IR recently operationalised a seat capacity optimisation Decision Support System. It has led to an increase of 6-8% increase in confirmed ticket availability at the time of booking, with a similar increase expected in the revenues without adding a single seat! A multi-pronged approach reversed the tide from a potential failure – developing an analytics architecture, product-centric focus, ergonomic user experience, end-to-end digitization, scrum methodology, business process re-engineering, top management support, and an extensive outreach program.

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