This presentation describes how data and analytic leaders can bolster their organization's performance measurement capabilities and shows how to communicate the business value that good metrics create. How can your organization move beyond descriptive metrics to become more diagnostic, predictive, and prescriptive? How can we use AI, Data Science, and IoT to create more precise and accurate systems of measurement?
Gareth Herschel
VP Analyst
Gareth Herschel is VP analyst at Gartner with 25 years' industry experience. At various times he has researched the role of analytics in improving the customer experience as well as how organizations can work with service providers. He is fascinated by the role of analytics and psychology in decision making, and passionate about helping organizations intentionally design the way decisions are improved. His current research focuses on the alignment of data and analytics with organizational culture and decision making.
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Wednesday, 14 September, 2022 / 04:05 PM - 04:35 PM JST
How to Create Metrics That Matter
Thursday, 15 September, 2022 / 04:05 PM - 04:35 PM JST
Keeping SCORE, Understanding Your D&A Maturity
Gartner's self-assessment tool for data and analytics maturity has been taken by over 2,000 organizations. This session will look at some of the findings and provide best practices in how you can use the IT Score for data and analytics to improve your maturity. (This session will be helpful for organizations irrespective of whether they have already taken the assessment.)