Kensuke Kawabe

Kensuke Kawabe

Sr Director Analyst
Kensuke Kawabe is a Senior Director, Analyst with Gartner Research and Advisory in Japan. Mr. Kawabe focuses on customer relationship management and customer experience management, mainly for Japanese clients. As a region-specific analyst, he represents all areas relating to CRM and customer experience management, including marketing, sales, customer support and digital commerce.
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Thursday, 15 September, 2022 / 04:05 PM - 04:35 PM JST
What's Beyond CX?

Customers keep changing, and businesses pursuing them also need to keep updating on how to collect and analyze useful customer data. More importantly, they need to not just obtain customer insights, but also make the best use of them to proactively put them into practice in order to survive their competitive markets. In this session, we will suggest must-do actions for D&A leaders for the uncertain future.

Join us to hear from Gartner experts and thought leaders.