Melissa Hilbert

Melissa Hilbert

Sr Director Analyst
Melissa Hilbert is a Senior Director at Gartner in the Application Leaders Group. Ms. Hilbert is responsible for the Sales Enablement agenda within Digital Commerce and CRM Sales Technology which includes a market guide. The technology includes sales content, training and coaching. She is also responsible for Sales Performance Management (SPM). She has extensive knowledge of SPM systems and processes including sales incentive compensation, quota management and territory management. She has additional expertise in digital adoption platforms and digital sales rooms. She also covers SFA/CRM tools around adoption and usage and high-level strategy as well as digital twin of a customer for sales.
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Tuesday, 30 August, 2022 / 12:50 PM - 01:20 PM JST
(Monday, 29 August, 2022 / 11:50 PM - 12:20 AM EDT)
Digital Adoption Platforms — Your Key to Accelerating an Improved Digital Employee Experience

"We've deployed all this technology to help our employees work from wherever, yet they're still frustrated and dissatisfied with the experience." Does this resonate with you? If so, attend this session to understand how digital adoption solutions rapidly deliver an improved user experience, while also decreasing support tickets, improving data quality, completeness, and increasing efficiency and engagement. We'll share customer stories that highlight the use cases and functional areas that can benefit from this solution as well as the metrics to track success.

Join us to hear from Gartner experts and thought leaders.