Agenda

Discover the future of I&O and cloud at Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2023 in Sydney, Australia.

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Agenda / Track

Monday, May 15, 2023 / 09:00 AM - 10:00 AM AEST

Gartner Opening Keynote: I&O Forward — Leading the Next Phase of Growth

Padraig Byrne, Sr Director Analyst, Gartner

Karen Brown, Director Analyst, Gartner

Mark Cleary, Sr Director Analyst, Gartner

Infrastructure and operations face stresses from inside and out. Dramatic global shifts and talent shortages intensify the ever-present need to accelerate innovation. I&O leaders must rewrite their future and set their sights on a new horizon. Learn how to leverage intelligent automation, embrace platform engineering, deploy multicloud operations and intertwine I&O throughout your organizational fabric.

Monday, May 15, 2023 / 10:45 AM - 11:30 AM AEST

Roundtable: Inflation, Energy Prices, and Global Issues vs. Your IT Infrastructure

Tony Harvey, Sr Director Analyst, Gartner

Today's higher inflation and energy prices will translate directly into higher infrastructure costs in the future.
Meet with peers to discuss common practices with regard to these global economic issues. What's the expected impact on the IT infrastructure contracts in the future? What other IT leaders are doing? What's the impact on their cloud strategies or other IT service contracts? How big will be the financial consequences if we don't take account of these issues?

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 10:45 AM - 11:45 AM AEST

Clinic: Gartner's Top 10 Tips, Tactics and Tricks to Enhance Your Technology Negotiation Playbook

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

This clinic will walk through how to use 10 powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations across all IT spend categories for cost optimization and risk mitigation.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 02:15 PM - 02:45 PM AEST

How Leaders Can Support Women in IT

Karen Brown, Director Analyst, Gartner

Gender imbalance is stagnating if not getting worse in many IT organizations. The challenge is not just hiring more women, it’s also not losing them. Leaders can support the women in IT by creating, curating and managing a pipeline program. Creating an inclusive environment also means confronting behaviors that marginalize women.

Monday, May 15, 2023 / 02:15 PM - 03:00 PM AEST

Ask the Expert: Vendor Management Best Practices

Luke Ellery, VP Analyst, Gartner

Managing vendor relationships is a key priority for many infrastructure and operations leaders. This session will provide attendees with the opportunity to ask questions about getting the best out of your vendor relationships and how to address vendors that are failing to perform.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 03:45 PM - 04:15 PM AEST

Leadership Vision for 2023: Infrastructure and Operations

Nathan Hill, Distinguished VP Analyst, Gartner

Infrastructure and Operations leaders have to be active contributors to their organization's digital success. They must deliver growth by helping to scale digital initiatives throughout their enterprise and enable platform-led agility to support the distributed enterprise. This presentation will help in your I&O planning for 2023 and beyond.

Monday, May 15, 2023 / 03:45 PM - 04:15 PM AEST

Become a Change Leader Using Gartner's ESCAPE Model

Autumn Stanish, Sr Principal Analyst, Gartner

To lead the organization in an era of frequent, disruptive changes, executive leaders must evolve their role from practicing traditional change management to becoming change leaders. Learn how to set an inspiring course and co-create a path forward that engages the entire organization in the change journey.

Tuesday, May 16, 2023 / 10:30 AM - 11:00 AM AEST

Developing the Infrastructure Workforce of the Future

Autumn Stanish, Sr Principal Analyst, Gartner

I&O leaders often struggle to motivate and empower their employees to transition to new skills and roles to meet the demands of digital business transformation. This session will help IO leaders prioritize future-oriented skills and best practices to create a more adaptive I&O workforce.

Tuesday, May 16, 2023 / 12:00 PM - 01:00 PM AEST

Contract Negotiation Clinic: Software as a Service

Luke Ellery, VP Analyst, Gartner

SaaS has become the primary delivery model for many applications, including critical systems such as CRM, HCM and ERP. SaaS buyers are often unsure which contract terms are negotiable. This interactive clinic will cover key SaaS terms and what to negotiate, including SLAs, exit planning, security and data provisions, hidden costs, and mitigating commercial risks.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 02:00 PM - 03:30 PM AEST

Workshop: How to Combat Inflation During Vendor Negotiations

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

Inflationary times create added complexity when negotiating with vendors. Cost modeling leverages data points from economic indices and is critical to effectively analyzing the fairness of increases. This workshop will provide hands-on activities using vendor proposal scenarios to demonstrate how IT leaders and their teams should include cost modeling models in their negotiation strategy and playbook to combat inflation and optimize deals.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 03:45 PM - 04:15 PM AEST

Exploring the Dynamics of Security and I&O

Richard Addiscott, Sr Director Analyst, Gartner

How do security engagement and I&O blend to create a new dynamic? How are I&O leaders partnering with security as more decentralized decision-making happens within an organization? Attend this session to learn about Gartner's vision for the future of the partnership between security and I&O.

Tuesday, May 16, 2023 / 03:45 PM - 04:15 PM AEST

You Need to Change Your I&O Operating Model — Here’s How

Autumn Stanish, Sr Principal Analyst, Gartner

Wider IT and the business are demanding that I&O changes their approach to how work gets done. I&O leaders are reluctant to update the operating model, seeing it as a complex and risky endeavour. Don't gamble on I&O's success and your future: fix the game by learning how to evaluate and update your operating model while manging the associated risk.

Tuesday, May 16, 2023 / 04:30 PM - 05:15 PM AEST

Gartner Closing Keynote: Collective Unhiding Diversity of Thought is Critical for Business Innovation and Talent Retention

Neha Kumar, Sr Director, Advisory, Gartner

When people from diverse backgrounds and perspectives come together, their unique thoughts pave a path for innovation, which drives business differentiation, talent engagement and retention. Diversity is a business innovation enabler versus a compliance necessity that successful organizations are leveraging as a competitive differentiator.

Monday, May 15, 2023 / 10:45 AM - 11:15 AM AEST

State of Containers: 2023 to 2025

Michael Warrilow, VP Analyst, Gartner

Containers continue to be a popular topic throughout IT. This session will look at the current state of container adoption and also where it is headed in the future. Among the topics covered will be vendor solutions, associated technologies (e.g., Kubernetes, Service Mesh, etc.), use cases, deployment challenges, and how containers fit into the overall cloud-native area.

Monday, May 15, 2023 / 12:15 PM - 12:45 PM AEST

Ransomware Is Changing — Are You Ready?

Richard Addiscott, Sr Director Analyst, Gartner

Ransomware attacks have been morphing. Techniques used by the bad actors are changing. During this presentation, we will provide insight into the new tactics being used by the bad actors not only to access your environment, but what they are doing with your data once exfiltrated. Finally, we will also provide current data on the financial impact of a ransomware attack.

Monday, May 15, 2023 / 02:15 PM - 03:45 PM AEST

Workshop: I&O Leaders Playbook to Use 3 Powerful Financial Models for Negotiation Leverage and Bargaining Power

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

I&O leaders will see how to use three financial models for leverage and bargaining power as this session walks through three technology and cloud negotiation scenarios. Attendees will receive ready-to-use templates and checklists which will be illustrated and explained during the workshop as tools to enhance your infrastructure and cloud negotiation playbook using the financial models TCA/TCO, NPV, and Cash Flow vs. P&L Impact for negotiation leverage and bargaining power.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 03:45 PM - 04:15 PM AEST

Build Your I&O Digital Workplace Roadmap Using Four Key Viewpoints

Tom Cipolla, Sr Director Analyst, Gartner

UEM, DaaS, modern management, analytics, automation, immersive technologies! Making sense of the future of digital workplace infrastructure and operations can be difficult. As tools advance and the insights from analytics increases, how can I&O leaders translate information into action, action into automation, and still deliver compelling user experiences

Tuesday, May 16, 2023 / 09:00 AM - 09:45 AM AEST

Guest Keynote: Machines Behaving Badly

Toby Walsh, Scientia Professor of Artificial Intelligence, University of New South Wales and CSIRO's Data61

Generative AI tools like Stable Diffusion and ChatGPT have caught the public attention. But what new issues does AI bring to the table? What are the opportunities? And what are the new ethical challenges? There are many issues to address from fairness to facial recognition, and from phishing to intellectual property.

Tuesday, May 16, 2023 / 10:30 AM - 11:15 AM AEST

Ask the Expert: Scaling Infrastructure-as-Code Starts With the Right Foundations

Chris Saunderson, Sr Director Analyst, Gartner

IaC is one of the hottest topics that Gartner clients ask about, and this session brings together our Peer and Practitioner, IT Leaders, and Technical Professionals team to answer your most pressing questions about IaC — starting, scaling, success.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 12:00 PM - 12:30 PM AEST

Strategic Roadmap for Sustainability in I&O

Tony Harvey, Sr Director Analyst, Gartner

As stakeholder pressures to reduce the environmental footprint of IT continue to grow, I&O leaders are increasingly challenged to contribute to the material objectives of the enterprise. This strategic roadmap for I&O sustainability will provide a framework for identifying where to start, what to measure and how to position the I&O organization for a sustainable future.

Tuesday, May 16, 2023 / 12:00 PM - 12:30 PM AEST

Where to Be in 2023: Top Four Trends for Infrastructure in the Year Ahead

Paul Delory, VP Analyst, Gartner

Join the lead author of Gartner's 2023 Planning Guide for Cloud, Data Center and Edge Infrastructure as he unveils this year’s top four trends for IT infrastructure. More importantly, what engineers and architects need to do about them. Learn how to optimize and refactor cloud infrastructure, bring cloud principles on-premises, use new kinds of infrastructure, and fix a skills crisis.

Tuesday, May 16, 2023 / 02:00 PM - 02:45 PM AEST

Roundtable: Are We Really Ready to Recover From a Ransomware Attack?

Richard Addiscott, Sr Director Analyst, Gartner

Organizations are increasingly aware of the threat posed by ransomware and are developing recovery strategies that will offer the best possible RTO. In this session, technical professionals can discuss the infrastructure and strategy they have in place for recovery from a cyber event or ransomware attack.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 03:45 PM - 04:15 PM AEST

Servers, Storage, Networking and Sustainability: What to Measure and How to Make Your Infrastructure Sustainable

Tony Harvey, Sr Director Analyst, Gartner

Energy costs are rising and stakeholder pressures on sustainability of enterprises are growing. Infrastructure and operations leaders will be challenged to reduce energy costs and contribute to the sustainability objectives of the enterprise. In this session, we will present a framework for identifying where to start, what to measure and how to deliver an energy efficient, sustainable digital infrastructure.

Monday, May 15, 2023 / 10:45 AM - 11:15 AM AEST

Does Cloud Pose Impossible Systemic Risks?

Alan Waite, Managing Vice President, Gartner

ANZ and other APAC organizations often struggle with concerns regarding cloud concentration risk, cloud sovereignty risk, and similar systemic risks. We'll explore these risks and possible practical mitigations to these problems in the context of the challenges of multicloud, hybrid cloud, and distributed cloud.

Monday, May 15, 2023 / 12:15 PM - 12:45 PM AEST

Technical Insights: FinOps or CloudOps? Embedding Cloud Financial Management in Your Cloud Operating Model

Adrian Wong, Sr Principal Analyst, Gartner

FinOps people and FinOps tools are the latest thing they said that you need. But do you want to create another silo? How to manage the conflicting priorities between cost management and performance, security and availability? This session describes how to make cloud financial management a key part of your entire operating model, involving architecture, brokerage, operations, finance and application development.

Monday, May 15, 2023 / 12:15 PM - 12:45 PM AEST

Avoiding the Top Mistakes in Your Cloud Strategy

Hassan Ennaciri, Sr Director Analyst, Gartner

Many organizations think they have a working cloud strategy or are lacking one altogether. They often consider the needs of IT without input from other parts of the organization. Likewise, they are often operating under the false assumption that a cloud strategy is the same as a cloud implementation plan or a data center strategy. Here are the top 10 mistakes Gartner saw most often while reviewing hundreds of cloud strategy documents.

Monday, May 15, 2023 / 12:15 PM - 01:00 PM AEST

Ask the Expert: Observability, Monitoring, Application Performance Monitoring

Padraig Byrne, Sr Director Analyst, Gartner

The landscape of monitoring, observability and APM is changing rapidly. Metrics, logs, distributed traces, OpenTelemetry? Come to this ask the expert and get answers to all your questions in this fast evolving area.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 02:15 PM - 02:35 PM AEST

Magic Quadrant for Enterprise Backup and Recovery Software Solutions

Tony Harvey, Sr Director Analyst, Gartner

In this session, we will review the Magic Quadrant for Enterprise Backup and Recovery Software Solutions. The market is quickly responding to customer requirements for simplification, protecting hybrid and multi-cloud workloads, mitigating the impacts of ransomware and reducing costs. Organizations will gain insight into which vendors are best positioned to meet their backup and recovery requirements.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 02:15 PM - 02:45 PM AEST

Time to Modernize ITSM Practices

Mark Cleary, Sr Director Analyst, Gartner

The one-size-fits-all ITSM processes implemented by most organizations no longer meet the needs of product- and digitally-focused organizations. I&O leaders must adapt, federate and modernize their ITSM offerings or risk being ignored by the DevOps and product communities. This session will explain the background to this situation and actions to take to address it.

Monday, May 15, 2023 / 02:15 PM - 02:45 PM AEST

Technical Insights: How to Handle Cloud Service Outages

Alan Waite, Managing Vice President, Gartner

Market-leading cloud providers are quite reliable — but they are not perfect. Most I&O teams don't understand why and how public cloud services fail, and therefore they do not design properly for high availability and resilience, monitor for the right signals, or react appropriately during outages. We'll discuss how and why cloud failures occur, and what to do about such outages.

Monday, May 15, 2023 / 03:45 PM - 04:15 PM AEST

Technical Insights: Top Five Myths of Modern Infrastructure and How to Dispel Them

Paul Delory, VP Analyst, Gartner

There are more and better infrastructure options than ever before. But with more choices come more uncertainty, more risk, and ever-more hyperbolic claims. What is real, and what is just hype? Join us to uncover the truth about modern infrastructure, including public cloud, edge, converged, hyperconverged, composable, DevOps, virtualization, containers, automation, monitoring and AIOps.

Tuesday, May 16, 2023 / 10:30 AM - 11:00 AM AEST

Top 10 Ways to Improve the Digital Employee Experience

Tom Cipolla, Sr Director Analyst, Gartner

Demand for guidance on how to improve the digital employee experience (DEX) has grown exponentially over the past two years. In this session we will provide the top 10 ways to improve DEX.

Tuesday, May 16, 2023 / 10:30 AM - 11:00 AM AEST

Build the Right Cloud Operating Model to Deliver Better Business Outcomes

Michael Warrilow, VP Analyst, Gartner

In order to accelerate digital innovation, technology teams must go beyond cloud centers of competence. They must sponsor a cloud center of excellence that empowers and enables the business, a transformative approach to infrastructure and operations, and an emphasis on agility throughout the rest of the I&T operating model.

Tuesday, May 16, 2023 / 10:30 AM - 11:15 AM AEST

Ask the Expert: Avoiding the Top Mistakes in Your Cloud Strategy

Hassan Ennaciri, Sr Director Analyst, Gartner

In this session you will have an opportunity to ask a Gartner analyst about the top 10 mistakes Gartner saw most often while reviewing hundreds of cloud strategy documents.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 12:00 PM - 12:20 PM AEST

Magic Quadrant for Application Performance Monitoring and Observability

Padraig Byrne, Sr Director Analyst, Gartner

The world of Application Performance Monitoring (APM) is changing! This year's Magic Quadrant now includes Observability. Attend this talk to find out more about the changing vendor landscape, and catch up on the latest trends in understanding your critical application and service performance.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 12:00 PM - 12:30 PM AEST

Technical Insights: Is Public Cloud Cheaper Than My Data Center?

Adrian Wong, Sr Principal Analyst, Gartner

A huge number of organizations have cloud-first strategies including cost considerations but have not fully answered whether it will actually be any cheaper. Many exceed cloud cost expectations and struggle to implement cost management processes to monitor and control cloud spending. Join this session to learn how to evaluate public cloud costs and implement best practices to avoid overspending.

Tuesday, May 16, 2023 / 12:00 PM - 12:45 PM AEST

Ask the Expert: How to Integrate ITSM Teams With Product Teams

Mark Cleary, Sr Director Analyst, Gartner

Many clients struggle to manage the need to integrate their ITSM function with their agile colleagues creating tension and confusion over roles and responsibilities. This session will allow leaders to raise and discuss their issues and concerns in this space.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 12:00 PM - 12:45 PM AEST

Ask the Expert: VMware, Virtualization, Containers and the Future of Your Hybrid Cloud Infrastructure

Michael Warrilow, VP Analyst, Gartner

2022 has been a tumultuous year for your on-premises computing infrastructure. Attend this session to hear from Michael Warrilow about preparing for 2023 and beyond.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 02:00 PM - 02:20 PM AEST

Magic Quadrant for SD-WAN Review

Karen Brown, Director Analyst, Gartner

A review of the recently published 2022 Magic Quadrant analysis focusing on SD-WAN providers.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 02:00 PM - 02:30 PM AEST

Building an Edge Computing Strategy

Bjarne Munch, Sr Principal Analyst, Gartner

Digital transformation requires expansion of computing to the edge. Edge computing requirements, use cases and technology choices are highly diverse, and edge sprawl is a very real problem. Enterprises need to be proactive, and build a strategy that accelerates and powers successful deployments and future extensibility through discovery, consistent tools and processes, and evolving best practices.

Tuesday, May 16, 2023 / 02:00 PM - 02:30 PM AEST

Do I Really Need a Multicloud Strategy? Benefits and Challenges of Multicloud Adoption

Hassan Ennaciri, Sr Director Analyst, Gartner

Multicloud is widely adopted by +75% of organizations. However, the benefits derived from multicloud adoption quite often don't compensate the challenges and complexity of multicloud architectures and management. This session will provide an overview of the main benefits and drawbacks of multicloud adoption.

Tuesday, May 16, 2023 / 03:45 PM - 04:15 PM AEST

Technical Insights: Jumpstarting Your AIOps Journey

Padraig Byrne, Sr Director Analyst, Gartner

This session establishes a practical segmentation of AIOps solutions and then builds practical advice on how to leverage each class of solutions to capture realistic value from AIOps. This session is primarily targeted at I&O technical professionals that do not have excess data science resources and need to find practical ways to extract the value of AI within IT Operations.

Tuesday, May 16, 2023 / 03:45 PM - 04:30 PM AEST

Roundtable: How to Reduce Technical Debt and Strengthen Infrastructure Life Cycle Management

Chris Saunderson, Sr Director Analyst, Gartner

Digital business demands resilient, adaptable infrastructure; however, uncontrolled technical debt prevents infrastructure and operations leaders from meeting this requirement. In this session, we will answer your toughest questions on how to implement an effective infrastructure life cycle management practice that will make it easier to assess and govern obsolescence and technical debt.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 03:45 PM - 04:30 PM AEST

Roundtable: Do I Really Need a Multicloud Strategy?

Adrian Wong, Sr Principal Analyst, Gartner

Alan Waite, Managing Vice President, Gartner

In this session, we will discuss main benefits and drawbacks of multicloud adoption.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 10:45 AM - 11:15 AM AEST

Kick Your Infrastructure-as-Code Journey Into High Gear

Chris Saunderson, Sr Director Analyst, Gartner

This session will focus on ways to accelerate your IaC adoption and realize value quickly. Gartner experts will provide approaches, best practices, success stories and tips to help your get further in your journey.

Monday, May 15, 2023 / 10:45 AM - 11:15 AM AEST

Use SASE to Power Your Anywhere Business

Bjarne Munch, Sr Principal Analyst, Gartner

Associates are scattered regionally, nationally, even globally in the anywhere business. Ensure you have the right technology to connect these users to the applications so they can empower the anywhere business.

Monday, May 15, 2023 / 10:45 AM - 11:30 AM AEST

Roundtable: Discussion on Agile Practices in Infrastructure and Operations

Nathan Hill, Distinguished VP Analyst, Gartner

I&O leaders are under huge pressure to improve agility this roundtable session is aimed at discussing the challenges folk are facing and how they are addressing those concerns.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 12:15 PM - 12:45 PM AEST

Jump-Start Your SRE Journey

Manjunath Bhat, VP Analyst, Gartner

Site reliability engineering (SRE) is a collection of practices used to design and operate scalable resilient systems, it is a tough practice to implement. This session will cover steps to start and evolve the practice including:
1. What is SRE, and how is it different from traditional ops?
2. How to start and evolve the practice?
3. SRE role?
4. SRE practice?
5. SRE operating model?
6. Skills?

Monday, May 15, 2023 / 02:15 PM - 03:00 PM AEST

Roundtable: Beyond the Hype: Real-World SASE

Bjarne Munch, Sr Principal Analyst, Gartner

Secure access service edge (SASE) technologies securely connect users to applications, empowering the anywhere business. In this session, we'll get beyond vendor hype to explore real world stories as end-users will share their experiences regarding deployments of SASE. This includes the convergence of networking and network security technologies such as SDWAN, firewall, secure web gateway and ZTNA.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 03:45 PM - 04:30 PM AEST

Ask the Expert: How to Build and Evolve Infrastructure Platforms Team?

Hassan Ennaciri, Sr Director Analyst, Gartner

Answer common questions about platform teams and why it is a great operating model to scale and support DevOps, what are key benefits of a platform team operating model. and what fundamental skills and mindsets are required to start and evolve.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 10:30 AM - 11:00 AM AEST

Use Platform Engineering To Scale Your DevOps Practices

Manjunath Bhat, VP Analyst, Gartner

Platform Engineering (previouly described as Platform Ops) is an approach successful software delivery organizations use to scale DevOps that involve dedicating a team to deliver a shared self-service platform. Many platform teams fall into the trap of focusing on component technologies. This session gives you a framework for delivering a platform as a product, emphasizing the processes and working culture fostered by the collaboration between the platform team and its tenant teams.

Tuesday, May 16, 2023 / 12:00 PM - 12:30 PM AEST

Network Automation: From Fragile to Agile

Karen Brown, Director Analyst, Gartner

This session covers network automation, and how to evolve from “ClickOps” to “NetDevOps". Today, most network activities are manually driven, which creates inefficiencies and create digital friction. This session includes specific recommendations for automating the network to empower the anywhere business. This session will cover improving the level of network automation to align with agile, DevOps and IaC practices. Topics covered include network automation tools, people and processes.

Tuesday, May 16, 2023 / 02:00 PM - 02:30 PM AEST

Roles, Skills and Training to Build a Successful Infrastructure Platform Engineering Team

Chris Saunderson, Sr Director Analyst, Gartner

Platform ops is an approach to scaling DevOps that involves dedicating a team to the delivery of a shared self-service or API-accessible platform. This session will cover the three critical keys to success: Roles, skills and training.

Tuesday, May 16, 2023 / 02:00 PM - 02:45 PM AEST

Roundtable: How to Implement SRE in Your Organization

Manjunath Bhat, VP Analyst, Gartner

Learn from peers how they implement SRE practice, operating models and engagement models and success stories. Share experiences, what worked, what didn't and common pitfalls.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 12:15 PM - 12:45 PM AEST

Avoiding the Top Mistakes in Your Cloud Strategy

Hassan Ennaciri, Sr Director Analyst, Gartner

Many organizations think they have a working cloud strategy or are lacking one altogether. They often consider the needs of IT without input from other parts of the organization. Likewise, they are often operating under the false assumption that a cloud strategy is the same as a cloud implementation plan or a data center strategy. Here are the top 10 mistakes Gartner saw most often while reviewing hundreds of cloud strategy documents.

Tuesday, May 16, 2023 / 10:30 AM - 11:15 AM AEST

Ask the Expert: Avoiding the Top Mistakes in Your Cloud Strategy

Hassan Ennaciri, Sr Director Analyst, Gartner

In this session you will have an opportunity to ask a Gartner analyst about the top 10 mistakes Gartner saw most often while reviewing hundreds of cloud strategy documents.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 12:00 PM - 12:45 PM AEST

Ask the Expert: VMware, Virtualization, Containers and the Future of Your Hybrid Cloud Infrastructure

Michael Warrilow, VP Analyst, Gartner

2022 has been a tumultuous year for your on-premises computing infrastructure. Attend this session to hear from Michael Warrilow about preparing for 2023 and beyond.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 02:00 PM - 02:30 PM AEST

Do I Really Need a Multicloud Strategy? Benefits and Challenges of Multicloud Adoption

Hassan Ennaciri, Sr Director Analyst, Gartner

Multicloud is widely adopted by +75% of organizations. However, the benefits derived from multicloud adoption quite often don't compensate the challenges and complexity of multicloud architectures and management. This session will provide an overview of the main benefits and drawbacks of multicloud adoption.

Tuesday, May 16, 2023 / 03:45 PM - 04:30 PM AEST

Roundtable: Do I Really Need a Multicloud Strategy?

Adrian Wong, Sr Principal Analyst, Gartner

Alan Waite, Managing Vice President, Gartner

In this session, we will discuss main benefits and drawbacks of multicloud adoption.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 10:45 AM - 11:45 AM AEST

Clinic: Gartner's Top 10 Tips, Tactics and Tricks to Enhance Your Technology Negotiation Playbook

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

This clinic will walk through how to use 10 powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations across all IT spend categories for cost optimization and risk mitigation.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 02:15 PM - 03:00 PM AEST

Ask the Expert: Vendor Management Best Practices

Luke Ellery, VP Analyst, Gartner

Managing vendor relationships is a key priority for many infrastructure and operations leaders. This session will provide attendees with the opportunity to ask questions about getting the best out of your vendor relationships and how to address vendors that are failing to perform.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 12:00 PM - 01:00 PM AEST

Contract Negotiation Clinic: Software as a Service

Luke Ellery, VP Analyst, Gartner

SaaS has become the primary delivery model for many applications, including critical systems such as CRM, HCM and ERP. SaaS buyers are often unsure which contract terms are negotiable. This interactive clinic will cover key SaaS terms and what to negotiate, including SLAs, exit planning, security and data provisions, hidden costs, and mitigating commercial risks.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 02:00 PM - 03:30 PM AEST

Workshop: How to Combat Inflation During Vendor Negotiations

Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner

Inflationary times create added complexity when negotiating with vendors. Cost modeling leverages data points from economic indices and is critical to effectively analyzing the fairness of increases. This workshop will provide hands-on activities using vendor proposal scenarios to demonstrate how IT leaders and their teams should include cost modeling models in their negotiation strategy and playbook to combat inflation and optimize deals.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 15, 2023 / 12:15 PM - 12:45 PM AEST

Ransomware Is Changing — Are You Ready?

Richard Addiscott, Sr Director Analyst, Gartner

Ransomware attacks have been morphing. Techniques used by the bad actors are changing. During this presentation, we will provide insight into the new tactics being used by the bad actors not only to access your environment, but what they are doing with your data once exfiltrated. Finally, we will also provide current data on the financial impact of a ransomware attack.

Monday, May 15, 2023 / 02:15 PM - 03:00 PM AEST

Roundtable: Beyond the Hype: Real-World SASE

Bjarne Munch, Sr Principal Analyst, Gartner

Secure access service edge (SASE) technologies securely connect users to applications, empowering the anywhere business. In this session, we'll get beyond vendor hype to explore real world stories as end-users will share their experiences regarding deployments of SASE. This includes the convergence of networking and network security technologies such as SDWAN, firewall, secure web gateway and ZTNA.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 02:00 PM - 02:45 PM AEST

Roundtable: Are We Really Ready to Recover From a Ransomware Attack?

Richard Addiscott, Sr Director Analyst, Gartner

Organizations are increasingly aware of the threat posed by ransomware and are developing recovery strategies that will offer the best possible RTO. In this session, technical professionals can discuss the infrastructure and strategy they have in place for recovery from a cyber event or ransomware attack.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 16, 2023 / 03:45 PM - 04:15 PM AEST

Exploring the Dynamics of Security and I&O

Richard Addiscott, Sr Director Analyst, Gartner

How do security engagement and I&O blend to create a new dynamic? How are I&O leaders partnering with security as more decentralized decision-making happens within an organization? Attend this session to learn about Gartner's vision for the future of the partnership between security and I&O.

Monday, May 15, 2023 / 02:15 PM - 02:45 PM AEST

How Leaders Can Support Women in IT

Karen Brown, Director Analyst, Gartner

Gender imbalance is stagnating if not getting worse in many IT organizations. The challenge is not just hiring more women, it’s also not losing them. Leaders can support the women in IT by creating, curating and managing a pipeline program. Creating an inclusive environment also means confronting behaviors that marginalize women.

Tuesday, May 16, 2023 / 04:30 PM - 05:15 PM AEST

Gartner Closing Keynote: Collective Unhiding Diversity of Thought is Critical for Business Innovation and Talent Retention

Neha Kumar, Sr Director, Advisory, Gartner

When people from diverse backgrounds and perspectives come together, their unique thoughts pave a path for innovation, which drives business differentiation, talent engagement and retention. Diversity is a business innovation enabler versus a compliance necessity that successful organizations are leveraging as a competitive differentiator.

Monday, May 15, 2023 / 12:15 PM - 12:45 PM AEST

Technical Insights: FinOps or CloudOps? Embedding Cloud Financial Management in Your Cloud Operating Model

Adrian Wong, Sr Principal Analyst, Gartner

FinOps people and FinOps tools are the latest thing they said that you need. But do you want to create another silo? How to manage the conflicting priorities between cost management and performance, security and availability? This session describes how to make cloud financial management a key part of your entire operating model, involving architecture, brokerage, operations, finance and application development.

Monday, May 15, 2023 / 02:15 PM - 02:45 PM AEST

Technical Insights: How to Handle Cloud Service Outages

Alan Waite, Managing Vice President, Gartner

Market-leading cloud providers are quite reliable — but they are not perfect. Most I&O teams don't understand why and how public cloud services fail, and therefore they do not design properly for high availability and resilience, monitor for the right signals, or react appropriately during outages. We'll discuss how and why cloud failures occur, and what to do about such outages.

Monday, May 15, 2023 / 03:45 PM - 04:15 PM AEST

Technical Insights: Top Five Myths of Modern Infrastructure and How to Dispel Them

Paul Delory, VP Analyst, Gartner

There are more and better infrastructure options than ever before. But with more choices come more uncertainty, more risk, and ever-more hyperbolic claims. What is real, and what is just hype? Join us to uncover the truth about modern infrastructure, including public cloud, edge, converged, hyperconverged, composable, DevOps, virtualization, containers, automation, monitoring and AIOps.

Tuesday, May 16, 2023 / 12:00 PM - 12:30 PM AEST

Technical Insights: Is Public Cloud Cheaper Than My Data Center?

Adrian Wong, Sr Principal Analyst, Gartner

A huge number of organizations have cloud-first strategies including cost considerations but have not fully answered whether it will actually be any cheaper. Many exceed cloud cost expectations and struggle to implement cost management processes to monitor and control cloud spending. Join this session to learn how to evaluate public cloud costs and implement best practices to avoid overspending.

Tuesday, May 16, 2023 / 03:45 PM - 04:15 PM AEST

Technical Insights: Jumpstarting Your AIOps Journey

Padraig Byrne, Sr Director Analyst, Gartner

This session establishes a practical segmentation of AIOps solutions and then builds practical advice on how to leverage each class of solutions to capture realistic value from AIOps. This session is primarily targeted at I&O technical professionals that do not have excess data science resources and need to find practical ways to extract the value of AI within IT Operations.

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