Explore the latest trends and insights at the Gartner IT Infrastructure, Ops & Cloud Strategies Conference on Cloud Security, DevOps, AIOps and more.

Monday, 27 April, 2020 / 07:00 AM - 08:00 AM AEST

Important Update: Gartner IT Infrastructure, Operations & Cloud Strategies Conference

Due to restrictions currently in place relating to coronavirus (COVID-19), Gartner has cancelled this conference. We sincerely apologize for any inconvenience this may cause. Although this conference will not take place, we look forward to welcoming you to another Gartner conference as soon as possible. Please contact us at GlobalConferences@gartner.com for further assistance.

Monday, 27 April, 2020 / 07:00 AM - 09:00 AM AEST

Arrival Refreshments

Join us for refreshments on arrival.

Monday, 27 April, 2020 / 07:00 AM - 06:30 PM AEST

Conference Registration, Information and Concierge Hours

Registration and Information Desk hours for the day. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings located in the Exhibit Showcase.

Monday, 27 April, 2020 / 07:00 AM - 06:30 PM AEST

Exhibit Showcase Hours

Monday, 27 April, 2020 / 08:00 AM - 08:45 AM AEST

Building an Enterprise Cloud Strategy

Public Cloud IaaS is now a mainstream technology platform adopted by enterprises of all shapes and sizes. The question of “how to adopt the cloud the right way?" is one in which many enterprises struggle.
This session will provide actionable advice on creating a comprehensive, enterprise cloud strategy, while offering guidance as to the what, where and when for enterprise workloads.

Monday, 27 April, 2020 / 08:00 AM - 08:45 AM AEST

Digital Government in Action — What’s Working and Who Is Doing It Well

The transition to digital government has been a global pursuit for nearly two decades, so what is working? In this session, we will explore what initiatives are having the biggest impact, who is doing well and what are the possible disruptors, across a range of government domains.

Monday, 27 April, 2020 / 08:00 AM - 08:45 AM AEST

Scaling Agile and DevOps for Digital Transformation

DevOps can greatly enhance a business but many organizations struggle to get started, and then find it difficult to balance speed and risk. Changes are required in culture, process, technology and skills. This session explores trends in how DevOps is currently being practicing the features of successful enterprises, and a future view to what successful enterprises will be doing in the future.

Monday, 27 April, 2020 / 08:00 AM - 08:45 AM AEST

Best Practices in Negotiating Cloud-Based Infrastructure Contracts

Cloud-based solutions such as Infrastructure as a Service (IaaS) have unique attributes and requirements with frequent changes as the market matures. This session will provide sourcing and procurement managers with key attributes and contract examples to help organizations understand issue spotting and how to negotiate deals. Key issues:
- What are the differences between traditional and cloud based contracts?
- What opportunities do you have when negotiating these contracts?
- What do you do to limit risk via the contracts?

Monday, 27 April, 2020 / 09:00 AM - 10:00 AM AEST

Keynote: I&O 2025 – Reenergize, Revitalize, Reimagine

Reenergize the state of I&O today: What needs to happen to change focus. As we move into a hybrid world, what technology, tools and issues must I&O deal with, from assets to monitoring to management.
Revitalize Infrastructures: Modernization – from project to product to process – How must I&O consider developing/implementing a continuous modernization process for the existing infrastructure to reduce technical debt, become more agile, and optimize operations.
Reimagine: Organization transformation – What are the new operating models and culture changes required to support Continuous Next

Monday, 27 April, 2020 / 10:00 AM - 10:30 AM AEST

Refreshment Break

Join us for refreshments in a brief break between sessions.

Monday, 27 April, 2020 / 10:30 AM - 10:50 AM AEST

Magic Quadrant for Hyperconverged Infrastructure

This session will go over recent iterations for Magic Quadrant for Hyperconverged Infrastructure

Monday, 27 April, 2020 / 10:30 AM - 11:15 AM AEST

Changing Roles for Operations in the Era of Cloud and DevOps

The growth of public cloud, DevOps and serverless technologies forces I&O professionals to reassess and recalibrate their role in the organization. This session covers Gartner’s outlook on the new roles and skills needed by I&O in cloud architecture, engineering, brokering, automation, governance and management.

Monday, 27 April, 2020 / 10:30 AM - 11:15 AM AEST

Use Gartner's I&O ContinuousNext Capability Model to Enable Digital Business Success

Digital business is only as strong as its infrastructure, yet I&O leaders struggle to adapt their technology, practices and staff to meet organizational needs. This session introduces Gartner's I&O ContinuousNext Capability Model and how to use its concepts of Stakeholder Intimacy, Portfolio Value and I&O Motility to enable sustained digital business success.

Monday, 27 April, 2020 / 10:30 AM - 11:15 AM AEST

What Comes Next — IT Monitoring Insight to Support Your Business High-Velocity Future

Enterprises clinging to IT monitoring just to understand the health of IT resources will be tomorrow's digital business losers. The simple truth is that IT monitoring will increasingly become a critical element in an organization's overall digital business service delivery strategy.
Attend this session if you want to not only survive, but to thrive with the rapid pace of change occurring on the path toward an increasingly digital future.

Monday, 27 April, 2020 / 10:30 AM - 11:15 AM AEST

Technical Insights: DaaS Is Dead — Long Live DaaS!

What, really, is holding desktop as a service back? Is it cost? Is it cost complexity? Is it unrealistic contract lengths that must be signed before discounts are applied? Is it lack of control? The answer to all of these is yes, and in this session we will talk about why the concept of DaaS requires a complete reboot, and whether Microsoft’s Windows Virtual Desktop is capable of doing so.

Monday, 27 April, 2020 / 10:30 AM - 11:15 AM AEST

Meetup: DevSecOps

This Meetup is designed to connect the attendees who are interested in the ‘DevSecOps’ Topic, to network with their peers, interact and share best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. Please note: Reserved for end-users only. Pre-registration required.

Monday, 27 April, 2020 / 10:30 AM - 11:30 AM AEST

Contract Negotiation Clinic: Negotiating With the Software Megavendors — IBM, Microsoft, Oracle, SAP

This clinic will demonstrate the importance of understanding that one negotiation process doesn't fit all vendors. The content, action items and examples will provide a set of four steps that must be followed and tailored for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" element for each of the big 4 software megavendors and provide ready to use checklists, templates, toolkits and tips, tactics and tricks to plan for and negotiate these deals for cost optimization and risk mitigation.

Monday, 27 April, 2020 / 11:30 AM - 12:00 PM AEST

Solution Provider Sessions

Monday, 27 April, 2020 / 12:00 PM - 01:15 PM AEST

Networking Lunch

Join attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities.

Monday, 27 April, 2020 / 01:15 PM - 02:00 PM AEST

Ask the Expert: Quantum Computing: What Do I&O Leaders Need to Know?

While Quantum computing is still in its nascent stages, the potential impact of this technology is immense, affecting everything from cryptography to supply chain logistics. Yet like all technologies., the team that will be left to manage quantum will be I&O.
I&O leaders who have one eye on the future should attend this session to:
1. Learn what Quantum computing is and what is happening today
2. How Quantum is currently operating and how they can test it
3. Start planning for the impact on their I&O teams

Monday, 27 April, 2020 / 01:15 PM - 02:00 PM AEST

The Impact of IoT on Infrastructure and Operations

This session will provide a general explanation of the world of the Internet of Things and explore how it will affect I&O and what to do about it.

Monday, 27 April, 2020 / 01:15 PM - 02:00 PM AEST

Top Infrastructure Technologies and Trends for Storage, Integrated and Hypercoverged Systems

Welcoming new infrastructure technologies into data centers must be carefully navigated to transform your digital business. Organizations will gain insight into the timelines of maturity of flash technologies, storage class memory, new data center protocols, AI-driven operations, platforms for containers and microservices, hybrid cloud integration, edge computing, new consumption models and more.

Monday, 27 April, 2020 / 01:15 PM - 02:00 PM AEST

Manage the Impact of the Cloud on Opex and Capex Budgets

With the increasing adoption of cloud-based solutions, it is important to manage the financial implications of this trend. IT leaders must work with CFOs to determine and communicate how the shift to the cloud affects their IT operating budgets.

Monday, 27 April, 2020 / 01:15 PM - 02:00 PM AEST

Meetup: Disaster Recovery

This Meetup is designed to connect the attendees who are interested in ‘Disaster Recovery’, to network with their peers, interact and share best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. Please note: Reserved for end-users only. Pre-registration required.

Monday, 27 April, 2020 / 01:15 PM - 02:00 PM AEST

Case Study: The ANZ Bank Story — Transforming Monitoring to Drive Better Business Outcomes

Hear how ANZ Bank transformed their IT Monitoring into a first-class citizen and enabled improved IT Operations, faster software release cycles and helping achieve better business outcomes with enhanced insights that lead to increased efficiencies and improved customer experience. This presentation will provide insight into how ANZ achieved their monitoring transformation, the associated benefits across both IT Operations and Business, along with reflections on how challenges were overcome and the road ahead as the journey continues.

Monday, 27 April, 2020 / 02:15 PM - 03:00 PM AEST

The Evolution of Endpoint Strategies in Support of Digital Workplace Initiatives

A modern mobile and endpoint strategy designed to support a digital workplace initiative should encompass three fundamental elements:
Broaden the range of employees to be served beyond the classic group of office workers to be inclusive of ’frontline workers’
Modernize workplace design and support through use of modern analytics techniques
Deliver a continuous and contextual workspace experience to users

Monday, 27 April, 2020 / 02:15 PM - 03:00 PM AEST

Top I&O Cost Optimization Ideas

Cost optimization is a business-focused, continuous discipline to drive spending and cost reduction while maximizing business value. But there are also times when infrastructure and operations (I&O) leaders must simply reduce costs. This session will focus on idea generation and prioritization for both cost optimization and cost reduction activities.

Monday, 27 April, 2020 / 02:15 PM - 03:00 PM AEST

Top Ten Trends Impacting Infrastructure and Operations

As I&O Leaders, CIO's and CTO's struggle with maintaining existing operations, while at the same time adapting to an ever-increasing introduction of new technologies by business leaders, they rarely have time to look beyond short-planning horizons. This session is designed to look at emerging trends in both business and technology, and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.

Monday, 27 April, 2020 / 02:15 PM - 03:00 PM AEST

The State of Cloud Security, 2020

This presentation tells the current story of cloud security, providing an overview of the unique risks of the various forms of public cloud computing, so that the security professional can help the rest of their organization to fully understand and address cloud risks. The unique security challenges of IaaS and SaaS are discussed and viewers are provided with a summary of current - and near-term products and practices that can be used to monitor and control the use of public cloud computing.

Monday, 27 April, 2020 / 02:15 PM - 03:00 PM AEST

Meetup: Microservices, Containers and Kubernetes

This Meetup is designed to connect the attendees who are interested to exchange experiences with deploying and supporting Microservices, Containers and Kubernetes. This is a chance to network with their peers, interact and share best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. Please note: Reserved for end-users only. Pre-registration required.

Monday, 27 April, 2020 / 02:15 PM - 03:15 PM AEST

Roundtable: Collaborating With EA for Infrastructure Architecture Success

Ensuring that infrastructure keeps up with the demand for digital business is challenging. Join other I&O leaders wrestling with infrastructure architecture to hear from others on the opportunities and lessons learned from their experiences.

Monday, 27 April, 2020 / 02:15 PM - 03:45 PM AEST

Workshop: Women in I&O

I&O is shifting as more women enter this space, adding to the diversity within an organization. This workshop is for all — both women, and men who are interested to learn more about how this changes the work environment, how to embrace the diversity and create a more inclusive environment. Come prepared to share — this is a highly interactive workshop which will also provide the opportunity to learn from each other.

Monday, 27 April, 2020 / 03:15 PM - 03:45 PM AEST

Solution Provider Sessions

Monday, 27 April, 2020 / 03:45 PM - 04:15 PM AEST

Refreshment Break

Join us for refreshments in a brief break between sessions.

Monday, 27 April, 2020 / 04:15 PM - 05:00 PM AEST

Guest Keynote: 'Against All Odds' — The Inside Account of the Thai Cave Rescue and the Courageous Australians at the Heart of it.

Dr Richard “Harry” Harris SC OAM is an Adelaide based anaesthetist who has experience in pre-hospital and retrieval, diving, expedition and wilderness medicine. Diving for forty years, he has focussed on cave exploration since the year 2000. He was requested to assist with the rescue of 12 boys and their coach from the flooded Tham Luang cave in northern Thailand in July 2018. Along with his dive partner Craig Challen, he was closely involved with the extraction of the boys from over 2.5km underground using an unconventional and unprecedented technique involving general anaesthesia. Harry’s talk about the rescue illuminates the desperate nature of the operation, the importance of close teamwork and the courage shown around the difficult decisions that were made by the team. It is guaranteed the audience will be on the edge of their seats.

Tuesday, 28 April, 2020 / 07:30 AM - 09:00 AM AEST

Arrival Refreshments

Join us for refreshments on arrival.

Tuesday, 28 April, 2020 / 07:30 AM - 04:00 PM AEST

Exhibit Showcase Hours

Tuesday, 28 April, 2020 / 07:30 AM - 04:45 PM AEST

Conference Registration, Information and Concierge Hours

Registration and Information Desk hours for the day. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings located in the Exhibit Showcase.

Tuesday, 28 April, 2020 / 09:00 AM - 09:20 AM AEST

Magic Quadrant for IT Service Management Tools

This session will focus on the Magic Quadrant for IT Service Management Tools.

Tuesday, 28 April, 2020 / 09:00 AM - 09:45 AM AEST

Mythbusters: AIOps and What It Really Means for IT Operations

AIOps has become a much-hyped concept. This session will break down what is real and what is still fantasy about this exciting new technology, and provide tactical and strategic steps that users can take to make the best use of AI/ML to enhance this IT Operations.

Tuesday, 28 April, 2020 / 09:00 AM - 09:45 AM AEST

Scaling for Digital Success — Tackling the I&O Skills Gap

As organizations of all sizes attempt to scale up their digital efforts, the demands of perpetual renewal, swift delivery, and increasing interaction are relentless. Gain practical advice on how to navigate the I&O skills gap, to survive and thrive in a world of consistent, unending change.

Tuesday, 28 April, 2020 / 09:00 AM - 09:45 AM AEST

Why Do You Still Have Virtual Desktops?

Poor use cases, lack of understanding of options, and lack of governance leads many organizations toward massive VDI sprawl. I&O leaders must avoid this sprawl, or eliminate it, and restrict the use of virtual desktops to only where they make absolute sense. But how? This session will explore use cases, reduction methods, and alternatives to help organizations reduce or eliminate virtual desktops.

Tuesday, 28 April, 2020 / 09:00 AM - 09:45 AM AEST

How to Safely Begin Chaos Engineering to Increase Reliability

Systems are increasing in complexity as end-users experience expectations have also heightened. Infrastructure and Operations Leaders responsible for experience and reliability and must overcome their fear of Chaos Engineering as a means to achieve it. Chaos Engineering can be done safely, and allows for organizational learning, increase in reliability, and a greater understanding of complex system dependencies.

Tuesday, 28 April, 2020 / 09:00 AM - 09:45 AM AEST

Meetup: Planning for 5G

This Meetup is designed to connect the attendees who are interested to exchange approaches to 5G and their role in organizational strategies moving forward. This is a chance to network with their peers, interact and share best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. Please note: Reserved for end-users only. Pre-registration required.

Tuesday, 28 April, 2020 / 09:00 AM - 10:00 AM AEST

Contract Negotiation Clinic: Negotiating Microsoft Enterprise Agreements

This interactive clinic gives critical steps to evaluate Microsoft licensing options and negotiate an enterprise agreement. This session will also address Microsoft’s objectives, priorities and behaviors to help ensure that you’re prepared to evaluate proposals while determining the right licensing approach for your organization. Session is limited to end-users only.

Tuesday, 28 April, 2020 / 10:00 AM - 10:30 AM AEST

Solution Provider Sessions

Tuesday, 28 April, 2020 / 10:30 AM - 11:00 AM AEST

Refreshment Break

Join us for refreshments in a brief break between sessions.

Tuesday, 28 April, 2020 / 11:00 AM - 11:45 AM AEST

Microservices and Containers: How Do You Monitor What Barely Exists?

Application developers are rapidly adopting new architectures such as microservices and containers in order to be more agile and responsive to customer demand. But how do I&O teams, who are used to managing infrastructure that persists for weeks months or years manage in a world where it now lasts minutes or seconds?
In this talk:
1. What are these new technologies and why are they important?
2. How to monitor micoservices and containers?
3. What team and cultural changes need to happen to support this?

Tuesday, 28 April, 2020 / 11:00 AM - 11:45 AM AEST

Avoiding the Top Mistakes in Your Organization’s Cloud Strategy

Attend this session to discover the most common mistakes in cloud infrastructure strategy, which is based on reviewing hundreds of Gartner client’s cloud strategy. Topics covered include:
- Most common mistakes
- How to avoid them
- What to do next

Tuesday, 28 April, 2020 / 11:00 AM - 11:45 AM AEST

Break the CMDB Failure Cycle With Service Asset and Configuration Management

CMDB investments can deliver substantial business benefits, yet many organizations repeatedly fail to achieve desired results. To succeed, I&O leaders must ensure they have a useful SACM program strategy and make incremental SACM improvements based on business needs and current capabilities.

Tuesday, 28 April, 2020 / 11:00 AM - 11:45 AM AEST

Leadership Vision for 2020: Infrastructure and Operations Leaders

I&O leaders have to be active contributors toward their organization's digital success in delivering growth by helping scale digital initiatives throughout their enterprise. This presentation will help in your I&O planning for 2020 and beyond.

Tuesday, 28 April, 2020 / 11:00 AM - 11:45 AM AEST

Meetup: Women in I&O: Empowering Women and Addressing Gender Bias

Empowering women for and with each other, how are you addressing gender bias between women and how they can support each other up the leadership ladder? How are you removing institutional barriers and blind spots — whether gender bias is subtly build into the system or does its damage unconsciously, there is clear path to eliminating it? Meetups are networking sessions that allow you to connect with a small group peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. Please note: Reserved for end-users only. Pre-registration required.

Tuesday, 28 April, 2020 / 11:00 AM - 12:00 PM AEST

Roundtable: Driving Culture Change in I&O

Culture change is top of mind for all I&O leaders - yet it is one of the most challenging initiatives. Come and meet with your peers and discuss ideas/challenges and practical tactics to move forward with culture change

Tuesday, 28 April, 2020 / 12:00 PM - 12:30 PM AEST

Solution Provider Sessions

Tuesday, 28 April, 2020 / 12:30 PM - 01:45 PM AEST

Networking Lunch

Join attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities.

Tuesday, 28 April, 2020 / 01:45 PM - 02:30 PM AEST

Guest Keynote: Forever Skills — The 12 Skills to Future Proof Yourself, Your Team and Your Kids

All around us, economists, educators, policy-makers and futurists are sharing predictions (and warnings) about the not-too-distant-future. They range from the inspiring to the rather unsettling - AI is going to take your job, technological change will only accelerate and Austrian-accented cyborgs are going to raise your kids!!!
Most of the talk is about what is coming and what we might need to change to be part of it. Yet they neglect a very crucial part of the conversation, ‘what isn't changing’.
This is the focus of Forever Skills. The product of 18 months of research and interviews to identify are the skills and characteristics that will help us succeed no matter what else changes around us?
In this presentation, Dan will explore the 3 Spheres of Change, the core skills categories that will set you up no matter what the future brings and how you can develop the 3 skills clusters in yourself and in your team.

Tuesday, 28 April, 2020 / 02:45 PM - 03:05 PM AEST

Magic Quadrant for Cloud Infrastructure as a Service, Worldwide

This session takes a look at the latest Magic Quadrant covering hyperscale public cloud providers, understanding significant changes in market trends.

Tuesday, 28 April, 2020 / 02:45 PM - 03:30 PM AEST

Best Practices to Support Microsoft Office 365, Google G Suite and the Digital Workplace

Digital workplace solutions, such as Microsoft Office 365 and G Suite, are delivered as a service. Leaders of IT operations must change their management and support models to deliver this type of service effectively.

Tuesday, 28 April, 2020 / 02:45 PM - 03:30 PM AEST

Just Call Me SASE — The Merger of WAN Edge and Edge Security

The emergence of edge computing, IoT and new digital business initiatives demands a rich set of cloud-delivered networking and security services at the edge. This is driving a new class of merged products — the Secure Access Service Edge — at delivery services on demand and independent of location. This session explains the use cases and how to select the best approach for your environment.

Tuesday, 28 April, 2020 / 02:45 PM - 03:30 PM AEST

Managing IT in a Hybrid and Multicloud World

Organizations adopting hybrid and multicloud architectures must decide how to approach service brokering, governance, architectural and operations transformations. This session analyzes the popular alternatives for approaches in each of these areas and the strengths of each approach.

Tuesday, 28 April, 2020 / 02:45 PM - 03:30 PM AEST

Ask the Analyst: Cloud Wars — Comparing Major Cloud Platform Providers

Amazon, Microsoft and Google — These megaproviders are vying to be your strategic cloud IaaS service for the future. How are you to choose? In this session, Gartner will discuss findings for each against 234 evaluation criteria points to help you make your strategic decision.
Key issues:

● How do I build a methodical evaluation strategy that will lead me to the correct strategic provider for our organization?

● How do the mega-IaaS providers compare on Gartner's objective evaluation?

● What does the future hold for these providers? What about IBM, VMware, Oracle and Alibaba Cloud?

Tuesday, 28 April, 2020 / 02:45 PM - 03:30 PM AEST

Meetup: Infrastructure Security

This Meetup is designed to connect the attendees who are interested to exchange approaches and insights into infrastructure security in your organization. This is a chance to network with their peers, interact and share best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. Please note: Reserved for end-users only. Pre-registration required.

Tuesday, 28 April, 2020 / 02:45 PM - 03:45 PM AEST

Roundtable: “There Is No Good News” — Chasing the Windows 10 Upgrade Cycle

Microsoft Windows 10 and its rapid update cycle has caused untold chaos within IT departments. In this Gartner-led Roundtable, discuss with your peers the options for deploying Windows 10, performing OS and application testing, and abstracting Win32 applications.

Tuesday, 28 April, 2020 / 03:30 PM - 04:00 PM AEST

Refreshment Break

Join us for refreshments in a brief break between sessions.