Most organizations realize that they should be bimodal — supporting mission-critical Mode 1 services and pursuing Mode 2 advancements at the same time — so the question for many has evolved into how it’s done. A large part of the answer is not technological. Rather, it’s organizational, a fundamental shift in culture. For our target audience, VPs of infrastructure and operations, it comes down to looking at things in a very different light and being committed to creating significant change.
Of course, when you talk about changing the culture, you’re talking about people, who can be very reticent to change. In part, the solution is to identify people within the organization who are open-minded, with 21st-century capabilities and experiences such as analytics and IoT, and have a tremendous amount of curiosity about how technologies can open up new possibilities for the business. It’s about identifying the right folks and putting together tighter teams that can work with the business to drive the mission-critical applications of the next decade. Then, too, it’s important to nurture the people who are better suited to the reliable service delivery of Mode 1, making sure they know that they are wanted, needed and no less important than those with Mode 2 responsibilities.