Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019 6 - 7 May / Mumbai, India

Infrastructure and operations leaders must realize that there is no single automation tool that is capable of automating all Infrastructure and Operations scenarios. Successful automation deployments are focused on specific domains and use cases with well-defined processes. To be successful in the future, Infrastructure and Operations leaders must have a strategic and proactive automation strategy.

What happens when a computer breaks your encryption algorithms almost as fast as you create new ones? This is one of the fears about quantum computing. Is it real or hyped? Quantum computing is currently rising on the Hype Cycle and it threatens to become one of the most impactful disruptions in the modern era. Most people would glaze over when you explain the concept to them. And yet, those who are aware also fear the power of the concept. How can something which is so misunderstood be poised to affect different things across the spectrum of science and computing? Today, we will investigate the reality of quantum computing disruption, and how it might become a practical platform for computing and machine learning in the “digital age.”

Digital workplace solutions, such as Microsoft Office 365 and G Suite, are delivered as a service. Leaders of IT operations must implement operational transformation and develop support models to deliver this type of service effectively.

I&O leaders must evolve strategies to provide an agile infrastructure for the business to enable global reach, solve business issues like latency, customer experience and compliance, while providing the flexibility to enter new markets quickly, anywhere, anytime. This must embrace traditional compute, emerging trends in edge computing, IoT, AI/ML and the ever-changing cloud marketplace. I&O leaders themselves must also evolve the skills, processes and roles to support this brave new world.

Enjoy some light refreshments and tea & coffee at the Exhibit Showcase while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event

Roundtable discussion on best practices adopted by organizations to build their IT service catalog.

The rapid evolution of enterprise storage approaches is enabling IT leaders to tackle new challenges of digital business. However, the responsibility for Infrastructure & Operations leaders to evaluate the multitude of new storage and data technologies, architectures and deployment models are overwhelming. This session provides Gartner’s insights on how to best navigate through the storage landscape to modernize the storage infrastructure and enable agility for traditional and emerging enterprise workloads.

Infrastructure & Operations leaders today are working aggressively in two specific ways: Provisioning infrastructure for business unit stakeholders and ingesting AI techniques to improve Infrastructure & Operations efficiencies. Across several hundreds of Gartner inquiries and engagements，Gartner has identified I&O best practices that characterize highly successful and productive AI I&O ecosystems.

The question of "which applications should be in the cloud?" is an important one. It must be posed as part of an iterative, holistic cloud strategy, not a never-ending series of tactical decisions. You must own the strategy building elements and operate with the goal of digital transformation in mind. This session will provide actionable advice on creating a comprehensive, enterprise cloud based applications strategy, while offering guidance as to the what, where and when for enterprise workloads.

DevOps can greatly enhance a business but many organizations struggle to get started, and then find it difficult to balance speed and risk. Changes are required in culture, process, technology and skills. This session helps you determine the right goals, skills, responsibilities, technologies and priorities to ensure your DevOps initiative delivers business value, while managing costs and risks.

AIOps is a term that is getting a lot of attention, but what does this mean for network operations. This session will discuss how AIOps techniques and tools are being used for your network operator use cases.

Cloud management has increasingly become a challenge for organizations using public cloud in addition to their existing data center. Organizations aim for the adoption of a unified management approach, but the market continues to propose a number of disjointed solutions that are purpose-built to address different problems. This session will provide a framework for comparing and selecting cloud management platforms (CMPs) and tools.

When deployed as part of digital projects, edge computing provides near-real-time insights and can facilitate localized actions. Infrastructure & Operations leaders tasked with managing edge computing infrastructures should ensure they have balanced the technology and management risks against the delivery of business value. This presentation will provide five case studies in edge computing and lessons learnt from them.

In this session, the analyst will take questions from the audience on various topics around SLAs, for example, how does one approach SLAs, what are the pitfalls to avoid, how do you negotiate SLAs, and how do we create win-win.

Enjoy a hot buffet lunch at the Exhibit Showcase while networking with peers, colleagues and sponsors. Please email India.events@gartner.com if you have any dietary requirements

This session takes a look at the latest Magic Quadrant covering hyperscale public cloud providers, understanding significant changes in market trends.

As an Infrastructure & Operations leader it is important to stay apprised of the trends in mobile technology, understand which of these technologies that can help the organization and potentially fuel the digital business transformation or improve current state as well as build the roadmap for the future. In this session, we will explore the top 10 mobile technologies for the next three years and their potential impact on organizations.

This session will cover the top trends that will impact infrastructure and operations teams in 2019. These include both technology and industry trends that will have both short- and long-term impacts on I&O teams and IT infrastructures.

A discussion of several critical emerging architectural decisions in the hyperconverged and software-defined data center markets, plus an in-depth head-to-head comparison of the leading hyperconverged vendors.

Containers can help enterprises modernize legacy applications and create cloud-native applications that are scalable and agile. However, the container ecosystem today is immature. This session will help Infrastructure & Operations leaders mitigate the challenges of deploying containers in production environments.

The need for real-time insights and localized action, regulatory requirements, network constraints, and volume and velocity of data generated from sensors and endpoints is forcing I&O leaders to deploy edge computing solutions in order to process data closer to the source of generation.

Network infrastructure must be both agile and available to truly scale digital initiatives. This session describes the people, process and technology changes required to enterprise networks over the next several years. In this session, we will cover what external and macrolevel factors will impact enterprise networks, how new technologies will impact enterprise networks and what best practices clients should employ within their networks.

We describe Gartner's recommended best practices that need to be implemented in order to avoid 10 potential pitfalls that could hinder the success of your sourcing life cycle. We will focus on all four phases: From sourcing strategy to contract development, evaluation and vendor management.

Enterprises clinging to IT monitoring just to understand the health of IT resources will be tomorrow’s digital business losers. The simple truth is that IT monitoring will increasingly become a critical element in an organization’s overall digital business service delivery strategy. Attend this session if you want to not only survive, but to thrive with the rapid pace of change occurring on the path toward an increasingly digital future.

Outsourcing deals rarely achieve “expected” success, leaving both organizations and their providers dissatisfied with the results. Clinic attendees can use this session to understand how to prepare for and successfully negotiate fair and balanced outsourcing deals.

This is a discussion among IT leaders on the challenges and best practices in detecting and protecting your networks against advanced threats.

Demands of the digital workplace are regularly addressed by It service desks. Hence, it is important to reduce the amount of simple, repeatable incidents and service requests they manually process. This workshop demonstrates an effective approach I&O leaders can use to determine which interactions to "shift left" through elimination or automation and which to leverage for maximum impact.

Enjoy some light refreshments and tea & coffee at the Exhibit Showcase while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event

Enjoy some light refreshments and tea & coffee at the Exhibit Showcase while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event

Most infrastructure and operations operating models are optimized for technology projects, and few Infrastructure & Operations leaders are prepared for delivering the adaptive, product-oriented business solutions critical to digital business platform success. Learn about the new Infrastructure & Operations operating model and how to achieve better alignment with the business through improved organization design.

Join to learn what future IT operations management teams need to prepare for, where most are at today, and how to get future-ready.

This presentation tells the current story of cloud security, providing an overview of the unique risks of the various forms of public cloud computing, so that IT leaders can help the rest of their organization fully understand and address cloud risks. The unique security challenges of IaaS and SaaS are discussed, and viewers are provided with a summary of current- and near-term products and practices that can be used to monitor and control the use of public cloud computing.

This session will provide an update on the current state of Containers, Kubernetes and Microservices. This will include an analysis of the technology, the vendors that make up the ecosystem and the associated products. Additionally, the issues that enterprises are facing will be discussed. Finally, the session will also discuss how the technology and the industry will evolve over the next three to five years.

DevOps is among the hottest topics in the IT services market today. While the technology potential is high, there are many unique challenges as well. In this session, you will have a chance to ask questions about what you should prioritize and how to manage opportunities and hurdles when defining your DevOps strategy. Please note: Attendees should come prepared to ask questions and contribute to the discussion. Available to end users only. Preregistration is required, seats are limited.

Digital business does not wait for ITSM to evolve by itself. I&O leaders and their teams must keep pace with the latest IT systems and intelligence to support new ecosystems and provide a compelling experience for their partners and consumers. Gartner presents a strategic roadmap for ITSM.

This session will explore the rise of Internet of Things (IoT) and the disruption it will cause for infrastructure and operations teams, as they must adapt their infrastructure, processes, skills and tooling.

Infrastructure and Operations leaders have to be active contributors toward their organizations’ digital success in delivering growth by helping scale digital initiatives throughout their enterprise. Infrastructure and operations (I&O) leaders have to do so primarily by better aligning their capabilities with the business, by delivering improved quality and by lowering costs.

Cloud computing is uniquely susceptible to the perils of myths due to the nature, confusion and hype that permeates IT (and beyond) today. Whether they revolve around security concerns or cost savings, cloud myths primarily serve to impede innovation and distract us from real progress toward digital business. We highlight some of the most dangerous and misleading cloud myths and how to move beyond them.

Participants will be given an opportunity to ask the analyst on various topics in backup and recovery — backup architectures, best practices on retention period and policies, cloud backup and ransomware protection.

Enjoy a hot buffet lunch at the Exhibit Showcase while networking with peers, colleagues and sponsors. Please email India.events@gartner.com if you have any dietary requirements

This session takes a look at the latest Magic Quadrant covering Application Performance Monitoring, understanding significant changes and trends in the market space.

This session is an opportunity for IT leaders to discuss and ask questions on the best practices around network security.

Hype about AI grows, and consumers become familiar with virtual assistants outside the office. Infrastructure & Operations leaders are keen to exploit this to optimize the IT service desk, but neither the technology nor the workplace culture are ready to depend on virtual agents in 2019. When will this happen and how should I&O leaders prepare now?

The session will present the results of 2018 Hype Cycle for Compute Infrastructure. Gartner will discuss the maturity, adoption and relevance of many compute technologies including containers, hyperconverged infrastructure, serverless and quantum computing.

As organizations move toward a digital business model, CIOs and IT leaders must be equipped to adopt cloud-based services, replacing traditional on-premises infrastructure. They need to understand and communicate both the risks and rewards of a hybrid infrastructure as well as optimize costs as they adopt these services that are needed to achieve hybrid cloud benefits including agility, innovation, speed and savings. This presentation will discuss: • What are the benefits derived from hybrid infrastructure and services? • What are the risks to be managed? • What processes should you adopt to support the desired benefits? How do you optimize costs?

To obtain maximum value from artificial intelligence for IT operations (AIOps) platforms, IT Infrastructure & Operations leaders must radically modify IT operations tasks and processes, following 12 experience-forged steps.

Public cloud computing offers the potential for high levels of continuity and resiliency but operational reliability cannot be taken for granted. Even the most reliable of cloud services requires some level of customer configuration and ongoing administration to enable the highest levels of processing redundancy and data protection. IaaS and SaaS are conceptually similar, but a successful cloud contingency effort must accommodate their unique differences.

In this session, we will explore use cases and case studies on how to innovate your storage by selecting innovative approaches in either public or hybrid cloud storage.

Lots of new ideas come along, but the constant pressure to focus on cost optimization persists. This session provides actionable approaches to cost optimization for infrastructure and application services. We will focus on viable options that the sourcing and vendor management team can do now to see results within the next six to eighteen months. Key issues: • What key elements drive cost optimization? • Which cost optimization efforts are easier and quicker to achieve? • How do you sustain cost optimization over the life of a contract?

Enjoy some light refreshments and tea & coffee at the Exhibit Showcase while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event

WAN edge infrastructure is changing rapidly as I&O leaders responsible for networking face dynamic business requirements, including new application architectures and on-premises and cloud-based deployment models. I&O leaders can use this MQ to identify vendors that best fit their requirements.