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Agenda / Track

Thursday, 14 May, 2020 08:15 AM|Thursday, 14 May, 2020 08:45 AM

Tutorial: The Many Roles of Platform and Service Providers in Cloud Management

Sid Nag, VP Analyst, Gartner

Cloud Management Platform vendors, Managed Service Providers and Cloud Service Brokers have related yet different roles in the enterprise as organizations pursue cloud adoption - especially multicloud and hybrid cloud. This session will highlight the differences of each of these roles while discussing how they are yet related and how IT leaders should leverage each of these service providers in successful adoption of cloud.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 11:00 AM|Thursday, 14 May, 2020 11:45 AM

Building an Enterprise Cloud Strategy

Santhosh Rao, Sr Director Analyst, Gartner

Public Cloud IaaS is now a mainstream technology platform adopted by enterprises of all shapes and sizes. The question of “how to adopt the cloud the right way?" is one in which many enterprises struggle.

This session will provide actionable advice on creating a comprehensive, enterprise cloud strategy, while offering guidance as to the what, where and when for enterprise workloads.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 12:00 PM|Thursday, 14 May, 2020 12:30 PM

Welcome to the Fascinating Future of Multicloud

Sid Nag, VP Analyst, Gartner

Just when you thought you had a handle on cloud computing, the world went multicloud. Join this session to explore the why, when, how and with whom of your multicloud future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 12:00 PM|Thursday, 14 May, 2020 12:45 PM

Ask the Expert: Selecting the Right Tools for Multicloud Management

Tiny Haynes, Sr Director Analyst, Gartner

This session will allow attendees to ask questions about how to select the right tools for multicloud management. This includes third-party cloud management platforms and more functionally focused tools along with native-cloud offerings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 01:45 PM|Thursday, 14 May, 2020 02:30 PM

Building Cloud-Native Networks

Naresh Singh, Sr Director Analyst, Gartner

This session describes modern best practices for building cloud friendly networks. This includes guidance for connecting to the cloud, across the cloud and within public and private cloud data centers. In addition to technological aspects, we also cover the people and cultural changes required.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 03:30 PM|Thursday, 14 May, 2020 04:15 PM

Security Patterns and Best Practices for Securing Cloud-Native Applications

Cloud-native applications rely heavily on containers and serverless functions to build out event-driven, microservices based application architectures. Legacy on-premises security patterns won't work and won't scale for the needs of cloud native applications. This presentation will discuss the security patterns and best practices for securing cloud-native applications, including container security.

Thursday, 14 May, 2020 03:30 PM|Thursday, 14 May, 2020 04:30 PM

Roundtable: Cloud Security and Data Protection for Midsize Enterprises Moving to IaaS

Moving from on-premise to IaaS can introduce additional security risks. This session will discuss areas that midsize enterprises should be aware of and prepared to address when moving to the cloud. Preregistration is required. Seats are limited.
This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $30 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 03:30 PM|Thursday, 14 May, 2020 05:00 PM

Workshop: Workload Placement in Hybrid IT – Making Great Decisions About What, Where, When and Why

Tiny Haynes, Sr Director Analyst, Gartner

Workload placement is a key driver of digital infrastructure delivery. Nevertheless, I&O leaders often struggle to find which workloads are best suited for which location — be it a public cloud, hosting, colocation, edge or on-premises. On this session, we review the typical workload placement strategies and considerations used by I&O leaders to maximize their business value results.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 05:05 PM|Thursday, 14 May, 2020 05:25 PM

Magic Quadrant for Cloud Infrastructure as a Service, Worldwide

Sid Nag, VP Analyst, Gartner

Ross Winser, Sr Director Analyst, Gartner

This session takes a look at the latest Magic Quadrant covering hyperscale public cloud providers, understanding significant changes in market trends.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 10:15 AM|Friday, 15 May, 2020 11:00 AM

Hyperscale Cloud Providers on Customer Premises and at the Edge

Santhosh Rao, Sr Director Analyst, Gartner

Hyperscale IaaS/Paas providers such as AWS, Microsoft, and Google have announced plans for on-premises implementations of their offerings, as well as outlined ambitious plans to extend their models to the Edge. This session will highlight the architectures of these three on-premises and at the edge, compare offerings, and offer advice on selection and planning.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 02:00 PM

Reduce Cloud Spend and Risk by Identifying I&O's Role in Cloud Governance

Ross Winser, Sr Director Analyst, Gartner

Many I&O leaders struggle to identify a role for I&O in the development and/or execution of an enterprise cloud governance strategy. This research identifies several areas in which I&O can engage in the cloud governance process to improve cost optimization and security.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 03:00 PM

Workshop: Building a Cloud Strategy to Meet Your Business Goals

Sid Nag, VP Analyst, Gartner

In this workshop we’ll go through the fundamentals of building a cloud strategy and outline the principles to move beyond strategy to execution. The workshop will include hands-on exercises designed to help every attendee leave the session with a working draft of their own cloud strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 03:00 PM|Friday, 15 May, 2020 03:30 PM

Best Practices for Building a Cloud Center of Excellence

Tiny Haynes, Sr Director Analyst, Gartner

A centralized cloud center of excellence represents the best way to ensure cloud governance, while maintaining business agility. In this session, we provide best practice guidance on how to build a CCoE.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 03:00 PM|Friday, 15 May, 2020 03:30 PM

Are You Securing Your Cloud Enough?

Rajpreet Kaur, Sr Principal Analyst, Gartner

This presentation tells the current story of cloud security, providing an overview of the unique risks of the various forms of public cloud computing, so that the security professional can help the rest of their organization to fully understand and address cloud risks. The unique security challenges of IaaS and SaaS are discussed and viewers are provided with a summary of current — and near-term products and practices that can be used to monitor and control the use of public cloud computing.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 11:00 AM|Thursday, 14 May, 2020 11:45 AM

Scaling Agile and DevOps for Digital Transformation

Manjunath Bhat, Sr Director Analyst, Gartner

DevOps can greatly enhance a business but many organizations struggle to get started, and then find it difficult to balance speed and risk. Changes are required in culture, process, technology and skills. This session explores trends in how DevOps is currently being practiced, the features of successful enterprises, and a future view to what successful enterprises will be doing .

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 12:00 PM|Thursday, 14 May, 2020 12:30 PM

NetOps 2.0 — Transform With Automation and Analytics or Become Irrelevant

Josh Chessman, Sr Director Analyst, Gartner

Network operations teams are under intense pressure from above and from within to modernize their processes and become as agile as the business expects. This session will explore the network analytics and automation technologies that can help NetOps achieve these goals.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 01:45 PM|Thursday, 14 May, 2020 02:30 PM

Using AI in IT Operations (AIOps)

Pankaj Prasad, Sr Principal Analyst, Gartner

AIOps solutions are being used by I&O leaders to intelligently drive automation within IT Operations, replacing repetitive manual process spanning ITOM, ITSM and the CI/CD pipeline with the ones driven by machine learning algorithms that adjust and learn over time. Use AIOps to help support digital transformation and deliver improved customer experience at scale.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 01:45 PM|Thursday, 14 May, 2020 02:45 PM

Roundtable: Continuing to Operate Systems That Are Out of Support

Nathan Hill, VP Analyst, Gartner

The reality for most I&O Leaders is that they will have to support systems that are no longer supported by the vendor. This roundtable will discuss how best an I&O Leader can work to ensure the systems are operated and secured.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 03:30 PM|Thursday, 14 May, 2020 04:15 PM

Top Ten Trends Impacting Infrastructure and Operations

Nathan Hill, VP Analyst, Gartner

As I&O Leaders, CIO's and CTO's struggle with maintaining existing operations, while at the same time adapting to an ever-increasing introduction of new technologies by business leaders, they rarely have time to look beyond short-planning horizons. This session is designed to look at emerging trends in both business and technology, and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 03:30 PM|Thursday, 14 May, 2020 04:15 PM

Success With Automation Drives I&O Success

Manjunath Bhat, Sr Director Analyst, Gartner

Automation enables Infrastructure and Operations teams to reduce costs, build scalable infrastructure and achieve operational efficiency. I&O teams must leverage automation to drive business agility. This session covers the trends, technologies, tools and best practices needed to leverage and scale automation within your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 05:30 PM|Thursday, 14 May, 2020 06:00 PM

The Future of Enterprise Data Centers — What’s Next

Naveen Mishra, Sr Director Analyst, Gartner

With the rise of cloud computing, traditional enterprise data centers are adapting and evolving. In this session, we examine the key trends shaping the future of enterprise data centers, helping infrastructure and operations leaders make informed decisions about on-premises infrastructure architectures.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 10:15 AM|Friday, 15 May, 2020 11:00 AM

What Comes Next — IT Monitoring Insight to Support Your Business High-Velocity Future

Pankaj Prasad, Sr Principal Analyst, Gartner

Enterprises clinging to IT monitoring just to understand the health of IT resources will be tomorrow's digital business losers. The simple truth is that IT monitoring will increasingly become a critical element in an organization's overall digital business service delivery strategy.
Attend this session if you want to not only survive, but to thrive with the rapid pace of change occurring on the path toward an increasingly digital future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 10:15 AM|Friday, 15 May, 2020 11:00 AM

Ask the Expert: Best Practices for Monitoring Your IT Environment

Pankaj Prasad, Sr Principal Analyst, Gartner

As IT infrastructure and application complexity increases new architectures, the move to cloud and mobile, incumbent IT Operations Management (ITOM) offerings are being rendered ineffective. Even new and emerging providers, with their narrow focus, often find themselves at a disadvantage as they are not able to cover a broad and ever-changing IT environment. In this session, ask experts and collaborate with your peers to understand the key trends in the IT monitoring vendor landscape, their capabilities and how you can optimize your IT monitoring strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 11:15 AM|Friday, 15 May, 2020 12:00 PM

Service Desk of the Future and How to Get There

Siddharth Shetty, Sr Director Analyst, Gartner

Current models of IT Service Desk are inadequate to support the increased demands from business consumers. This session will explore the challenges faced by existing IT service desks and the model adopted by high performance I&O organizations to provide IT support to their business consumers. This session will also cover the transition plan required to achieve an optimum operating model for the future IT service desk from a typical reactive IT service desk.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 11:15 AM|Friday, 15 May, 2020 12:00 PM

The Future of Infrastructure Is Everywhere — How Can IT Survive?

Milind Govekar, Distinguished VP Analyst, Gartner

The future of IT will not be on-premises, in the cloud, in IoT or at the edge. But rather IT will transform into a combination of all of these. Rather than being defined by the technology, it will be driven by business outcomes. This transformation of IT infrastructures must evolve to support workload deployments at the right time, on the right provider, at the right cost, anywhere in the world, quickly. This session will discuss trends and best practices on this journey.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 02:00 PM

Earning Straight As: Using ITScore as a Means to Transform the Value of I&O

Mark Margevicius, VP Analyst, Gartner

Establishing a baseline and benchmark for how an organization is functioning is critical in getting better. Gartners' ITScore offers clients an approach for such measurements, as well offering proven methods, approaches, and best practices necessary for score improvement. Learn about the recipe of I&O success and how you can take tangible steps in getting better.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 02:00 PM

The Evolution of Endpoint Strategies in Support of Digital Workplace Initiatives

Manjunath Bhat, Sr Director Analyst, Gartner

A modern mobile and endpoint strategy designed to support a digital workplace initiative should encompass three fundamental elements:
Broaden the range of employees to be served beyond the classic group of office workers to be inclusive of ’frontline workers’
Modernize workplace design and support through use of modern analytics techniques
Deliver a continuous and contextual workspace experience to users

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 02:15 PM|Friday, 15 May, 2020 02:35 PM

Magic Quadrant and Critical Capabilities for Hyperconverged Infrastructure

Naveen Mishra, Sr Director Analyst, Gartner

This session looks at the new Magic Quadrant and Critical Capabilities for Hyperconverged Infrastructure and the six workloads of consolidated, business critical, cloud, edge, ROBO and virtual desktop infrastructure (VDI) use cases.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 02:15 PM|Friday, 15 May, 2020 02:45 PM

Agile ITSM: Improve the Flow

Siddharth Shetty, Sr Director Analyst, Gartner

The rise of DevOps and agile methodologies is creating tension with ITSM as many organizations recognize that ITSM is old school and bureaucratic. To ensure ITSM remains relevant, we need to adopt agile approaches in order to improve the flow of business value.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 11:00 AM|Thursday, 14 May, 2020 11:45 AM

Top Infrastructure Technologies and Trends for Storage, Integrated and Hypercoverged Systems

Naveen Mishra, Sr Director Analyst, Gartner

Welcoming new infrastructure technologies into data centers must be carefully navigated to transform your digital business. Organizations will gain insight into the timelines of maturity of flash technologies, storage class memory, new data center protocols, AI-driven operations, platforms for containers and microservices, hybrid cloud integration, edge computing, new consumption models and more.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 11:00 AM|Thursday, 14 May, 2020 11:45 AM

Five Ways Your Peers Are Using AI Today

Chirag Dekate, VP Analyst, Gartner

I&O Leaders are seeking ways to apply AI in IT management. Gartner has identified 5 ways through which I&O Leaders commonly apply AI.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 12:00 PM|Thursday, 14 May, 2020 12:30 PM

Just Call Me SASE — The Merger of WAN Edge and Edge Security

Naresh Singh, Sr Director Analyst, Gartner

The emergence of edge computing, IoT and new digital business initiatives demands a rich set of cloud-delivered networking and security services at the edge. This is driving a new class of merged products — the Secure Access Service Edge — at delivery services on demand and independent of location. This session explains the use cases and how to select the best approach for your environment.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 01:45 PM|Thursday, 14 May, 2020 02:30 PM

Reasons Why Your AI Project Will Fail (and What to Do Instead)

Chirag Dekate, VP Analyst, Gartner

For most organizations, artificial intelligence and machine learning remain buzzwords that seem out of reach. Gartner has recommended IT leaders adopt many AI best practices and technologies over the years, but what should IT leaders avoid? This talk will examine some of the ways AI projects fail and how to avoid them along with relevant case studies.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 03:30 PM|Thursday, 14 May, 2020 04:15 PM

Exploring the Edge: Twelve Frontiers of Edge Computing

Santhosh Rao, Sr Director Analyst, Gartner

In the next four years, enterprises will have many edge computing use-cases deployed. The landscape of possible use cases is broad and very diverse, ranging from industrial IoT to immersive experiences, from consumer to commercial to industrial, and from things to people. I&O leaders need to proactively develop a vision and multiyear strategy for edge computing as a whole. We discuss the landscape of use cases, and building a strategy for edge computing.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 05:30 PM|Thursday, 14 May, 2020 06:00 PM

Quantum Computing: What Do I&O Leaders Need to Know?

Chirag Dekate, VP Analyst, Gartner

While Quantum computing is still in its nascent stages, the potential impact of this technology is immense, affecting everything from cryptography to supply chain logistics. Yet like all technologies., the team that will be left to manage quantum will be I&O.
I&O leaders who have one eye on the future should attend this talk to:
1. Learn what Quantum computing is and what is happening today
2. How Quantum is currently operating and how they can test it
3. Start planning for the impact on their I&O teams

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 11:15 AM|Friday, 15 May, 2020 12:15 PM

Roundtable: Best Practices in Data Center Networking

Naresh Singh, Sr Director Analyst, Gartner

This roundtable discusses how to design, build and operate networks, and is designed to help cut through the hype surrounding emerging technologies such as SDN, white-box and “open-networking.” Attendees are asked to share their approaches and concerns to data center and cloud network design.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:00 PM|Friday, 15 May, 2020 01:20 PM

Magic Quadrant: Unraveling the WAN Edge

Naresh Singh, Sr Director Analyst, Gartner

In this session we will review the WAN Edge Magic Quadrant and the vendors evaluated. We will discuss strengths and weaknesses of different vendors and use cases where some vendors are more applicable than others. We will also discuss the future of the market and items to consider for future procurement decisions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 02:15 PM

Ask the Expert: How to Build Sustainable Innovation Within I&O

Rakesh Kumar, Managing Vice President, Gartner

Innovation centers spur and support progress in infrastructure and operations, but may demand new skills, culture and processes. In this session, we answer FAQs on best practices to harness innovation within I&O.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 02:15 PM|Friday, 15 May, 2020 02:35 PM

Magic Quadrant for Primary Storage Arrays

Santhosh Rao, Sr Director Analyst, Gartner

The revamped Primary Storage Array Magic Quadrant eliminates the media distinction in past magic quadrants to focus on innovation, future capabilities and superior customer value. Organizations will gain insight into which vendors are best positioned to meet their primary storage needs today and tomorrow.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 03:00 PM|Friday, 15 May, 2020 03:30 PM

Finding and Containing Rogue Devices Requires a New Network Strategy for "All" Device Connectivity, Not Just IoT

Josh Chessman, Sr Director Analyst, Gartner

Over 90% of enterprises have unknown devices on their network right now and the risk is huge.
Today most enterprises have a defined process for corporate device connectivity as well as a guest access strategy. But common IoT devices, especially headless devices, require a new IT strategy that must discover, provision, secure, monitor and manage these 20B new devices. Without a new strategy, "unknown/unapproved" devices will destroy your network. This presentation explores how new devices are connecting, the short fall of existing IT strategies and the changes that must be made.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:45 AM|Thursday, 14 May, 2020 11:45 AM

Roundtable: Discussion for Heads of Infrastructure: Accelerating I&O’s Contribution to Digital Transformation

Rakesh Kumar, Managing Vice President, Gartner

Infrastructure’s customer base is more complex today than ever before – business partners have a wide range of technical maturity levels and their needs are varied and constantly shifting. Infrastructure teams that continue to offer and communicate solutions in terms of what Infrastructure produces rather than orienting around how business partners can use them to support business innovation and growth will struggle to remain relevant and demonstrate value. Join your peers to learn how progressive Heads of Infrastructure enable their teams to drive business transformation and growth through new engagement models and shared accountability.

This 3-hour session will focus on answering the following questions:

● How can we guide our teams to innovate towards solving conflicts between efficiency/reliability and speed/agility?

● How can we pivot individuals toward a more future-centric professional identity, one that aspires to greater versatility in role and skillset?

Who should attend?
To foster a high-level of strategic discussion, this meeting is reserved for the Head of Infrastructure. Limited to one attendee per organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 12:00 PM|Thursday, 14 May, 2020 12:30 PM

Top I&O Cost Optimization Ideas

Nathan Hill, VP Analyst, Gartner

Cost optimization is a business-focused, continuous discipline to drive spending and cost reduction while maximizing business value. But there are also times when infrastructure and operations (I&O) leaders must simply reduce costs. This session will focus on idea generation and prioritization for both cost optimization and cost reduction activities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 01:45 PM|Thursday, 14 May, 2020 02:30 PM

Achieving an Optimal Infrastructure and Operations Organization Structure for the Digital Age

Mark Margevicius, VP Analyst, Gartner

IT infrastructure and operations groups have traditionally organized around technology or functional silos. Learn how enterprises are organizing to successfully cope with the much more dynamic requirements inherent with bimodal and digital transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 05:30 PM|Thursday, 14 May, 2020 06:00 PM

The Role of I&O With Virtual Machines, Containers, and Serverless

Rakesh Kumar, Managing Vice President, Gartner

Virtual machines, containers and serverless computing progressively erase the dependency of applications on infrastructure. This session will show how I&O responsibilities differ with each abstraction style.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 10:15 AM|Friday, 15 May, 2020 11:00 AM

How Augmented Reality and New Workplace Technologies Will Change the Way We Work

DD Mishra, Sr Director Analyst, Gartner

Augmented reality, intelligent automation, advanced analytics, virtual agents, IoT are reshaping the way employees interact in their workplace environment. This session will examine how these emerging technologies can be used to enhance collaboration and performance, and how organizations can leverage its sourcing network to initiate the adoption of these technologies. What are the emerging workplace technologies? What are some examples of how they are being applied today? How can I start the adoption of these technologies in my organization?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 10:15 AM|Friday, 15 May, 2020 11:00 AM

Start Building Your Automation Team Now!

Milind Govekar, Distinguished VP Analyst, Gartner

An automation team is a key enabler of service delivery improvements and efficiencies. I&O leaders should build and sustain a automation team and embed modern development and delivery practices into their initiatives.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 10:15 AM|Friday, 15 May, 2020 11:45 AM

Workshop: Building a World-Class Elevator Pitch to Drive Improved Communication Outcomes

Mark Margevicius, VP Analyst, Gartner

When improperly communicated, efforts generate confusion and can damage morale. In this workshop, we will provide a framework for I&O leaders to improve (or create) 30-second elevator pitches using Gartner’s own techniques! This is a very rare opportunity for I&O leaders to test and validate their pitch with peers outside their company creating new connections at this conference and beyond.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 11:15 AM|Friday, 15 May, 2020 12:00 PM

Scaling for Digital Success — Tackling the I&O Skills Gap

Ross Winser, Sr Director Analyst, Gartner

As organizations of all sizes attempt to scale up their digital efforts, the demands of perpetual renewal, swift delivery, and increasing interaction are relentless. Gain practical advice on how to navigate the I&O skills gap, to survive and thrive in a world of consistent, unending change.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 02:15 PM

Ask the Expert: How to Build Sustainable Innovation Within I&O

Rakesh Kumar, Managing Vice President, Gartner

Innovation centers spur and support progress in infrastructure and operations, but may demand new skills, culture and processes. In this session, we answer FAQs on best practices to harness innovation within I&O.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:45 AM|Thursday, 14 May, 2020 11:45 AM

Roundtable: Discussion for Heads of Infrastructure: Accelerating I&O’s Contribution to Digital Transformation

Rakesh Kumar, Managing Vice President, Gartner

Infrastructure’s customer base is more complex today than ever before – business partners have a wide range of technical maturity levels and their needs are varied and constantly shifting. Infrastructure teams that continue to offer and communicate solutions in terms of what Infrastructure produces rather than orienting around how business partners can use them to support business innovation and growth will struggle to remain relevant and demonstrate value. Join your peers to learn how progressive Heads of Infrastructure enable their teams to drive business transformation and growth through new engagement models and shared accountability.

This 3-hour session will focus on answering the following questions:

● How can we guide our teams to innovate towards solving conflicts between efficiency/reliability and speed/agility?

● How can we pivot individuals toward a more future-centric professional identity, one that aspires to greater versatility in role and skillset?

Who should attend?
To foster a high-level of strategic discussion, this meeting is reserved for the Head of Infrastructure. Limited to one attendee per organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 11:00 AM|Thursday, 14 May, 2020 12:00 PM

Contract Negotiation Clinic: Eight Steps to Strategize Negotiations to Balance Cost, Value, and Risk

DD Mishra, Sr Director Analyst, Gartner

This session provides eight steps to use for planning negotiations with major vendors — not just the megavendors but new and emerging vendors. These eight steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk mitigation standpoint. These eight steps focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strategy to optimize these deals to balance cost, value, and risk. The actual eight steps include:
1) Create Negotiation Team; 2) Develop Negotiation Plan; 3) Communicate Negotiation Policy; 4) Capture Hidden and Missing Cost Detail; 5) Maintain Terms and Conditions (T&Cs) Checklists; 6) Engage IT Finance to Create TCA/TCO Model; 7) Use a Final Negotiation Phase to Optimize Deal; 8) Manage Your Assets To Protect Investments
Please note these sessions have limited capacity and are reserved for end users. We ask that you arrive 15 minutes before the start time of the session to confirm your attendance. At the scheduled start time of the session, we will begin accepting attendees from a waitlist that are present and your place may be given away.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 12:00 PM|Thursday, 14 May, 2020 12:30 PM

Top I&O Cost Optimization Ideas

Nathan Hill, VP Analyst, Gartner

Cost optimization is a business-focused, continuous discipline to drive spending and cost reduction while maximizing business value. But there are also times when infrastructure and operations (I&O) leaders must simply reduce costs. This session will focus on idea generation and prioritization for both cost optimization and cost reduction activities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 01:45 PM|Thursday, 14 May, 2020 02:45 PM

Contract Negotiation Clinic: Infrastructure Outsourcing and Cloud IaaS

DD Mishra, Sr Director Analyst, Gartner

When engaging IaaS providers, contract structures, schedules and negotiation best practices are quite different compared to traditional service deals. Use this interactive session to improve your IaaS deals by optimizing key contract clauses in simpler agreements, building key best practice SOW, SLA and pricing schedules and optimizing negotiation strategies to avoid standard IaaS contractual constraints.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 03:30 PM|Thursday, 14 May, 2020 04:15 PM

Helping I&O Staff to Navigate New Skills and Career Paths

Kris van Riper, Managing Vice President, Gartner

Many individuals in I&O resist expanding role and skill expectations because of the perception that specialists are rewarded more than versatilists. Learn how leading companies have successfully transitioned staff members’ mindsets and professional identities towards emerging enterprise needs through new approaches to career pathing, performance management and skills development.

Friday, 15 May, 2020 10:15 AM|Friday, 15 May, 2020 11:45 AM

Workshop: Building a World-Class Elevator Pitch to Drive Improved Communication Outcomes

Mark Margevicius, VP Analyst, Gartner

When improperly communicated, efforts generate confusion and can damage morale. In this workshop, we will provide a framework for I&O leaders to improve (or create) 30-second elevator pitches using Gartner’s own techniques! This is a very rare opportunity for I&O leaders to test and validate their pitch with peers outside their company creating new connections at this conference and beyond.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 02:00 PM

Reduce Cloud Spend and Risk by Identifying I&O's Role in Cloud Governance

Ross Winser, Sr Director Analyst, Gartner

Many I&O leaders struggle to identify a role for I&O in the development and/or execution of an enterprise cloud governance strategy. This research identifies several areas in which I&O can engage in the cloud governance process to improve cost optimization and security.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Friday, 15 May, 2020 01:30 PM|Friday, 15 May, 2020 02:15 PM

Ask the Expert: How to Build Sustainable Innovation Within I&O

Rakesh Kumar, Managing Vice President, Gartner

Innovation centers spur and support progress in infrastructure and operations, but may demand new skills, culture and processes. In this session, we answer FAQs on best practices to harness innovation within I&O.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

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