IT Operations

Cloud adoption means that the IT operations organization no longer have the same access to the infrastructure and networks that underpin its services. The familiar tools and methods that were previously employed cannot be applied in cloud environments.

IT Operations leaders must take the lead and proactively address a more holistic approach to managing a complex environment and the need for agile practices and new AI use cases.

At Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2020, We will share tips to modernize operations across on-premises, cloud, and edge environments, the latest thinking on ITSM and AIOps.

As an IT Operation Leader you will gain insights into:

  • Scaling the administrators to better handle rising service level expectations
  • Gain best practices on delivering reliable existing systems while navigating the changes needed 
  • Explore best practices on improving people, process and technologies
  • Understand emerging trends to enhance business value and learn ways to engage and inspire today’s workforce
  • Understand how AIOps is replacing repetitive manual process spanning ITOM, ITSM and the CI/CD pipeline

Recommended sessions for IT Operations Leaders:

  • Scaling Agile and DevOps for Digital Transformation - Expert Manjunath Bhat
  • Using AI in IT Operations (AIOps) - Expert Manjunath Bhat
  • Top Ten Trends Impacting Infrastructure and Operations - Expert Nathan Hill
  • What Comes Next — IT Monitoring Insight to Support Your Business High-Velocity Future - Expert Pankaj Prasad
  • The Future of Enterprise Data Centers — What’s Next - Expert Naveen Mishra
  • Service Desk of the Future and How to Get There - Expert Siddharth Shetty
  • The Future of Infrastructure Is Everywhere — How Can IT Survive? - Expert  Milind Govekar
  • Earning Straight As: Using ITScore as a Means to Transform the Value of I&O - Expert Mark Margevicius
  • NetOps 2.0 — Transform With Automation and Analytics or Become Irrelevant - Expert Sanjit Ganguly

Relevant job titles:

  • VP/Director IT Operations
  • IT Service Managers
  • IT Operations Center Managers
  • IT Budget Managers
  • IT Service Delivery Leaders
  • IT Service Desk Managers
  • Cloud Engineers
  • DevOps Management
  • DevOps Engineers
  • Cloud Services Managers

As an easy reference for your key focus areas and recommended sessions, we have collated this overview document for your offline usage.