2020 Planning Guide for Infrastructure and Operations

The pace of change in IT has been radically accelerated by cloud computing, along with industry-specific competitive pressures. This Planning Guide highlights key areas that I&O technical professionals must focus on in 2020 to modernize operations across on-premises, cloud, and edge environments.

Key Findings:

  • Hybrid IT is the new normal for I&O. This means parts of your data processing occurring across a geographically diverse mix of on-premises, colocation, cloud and the edge. 
  • The agility of public cloud capabilities continues to draw attention to the lack of speed of on-premises capabilities. This ever-increasing “agility gap” must eventually be addressed. 
  • The popularity of container-centric application development patterns will require organizations to build new types of application platforms and stacks internally, and learn how to manage them. 
  • Broad, pervasive automation of infrastructure and operations tasks will be a critical deliverable for IT organizations to cope with the relentless rate of change in public cloud and IT as a whole.

I&O professionals responsible for I&O strategies within their organizations should:

  • Modernize on-premises and colocation-based IT assets toward 100% API-driven programmatic control whenever possible.
  • Promote internal automation goals from “nice to have” efforts that are pursued only on occasion, to a default practice for all I&O tasks that can be reasonably automated.
  • Throw away legacy practices and mindsets. I&O professionals must be willing to build entirely new processes when needed.
  • Plan for how the organization will address having data and applications spread across a diverse array of geographic locations as edge computing starts to become more of a mainstream option.

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    Gartner IT Infrastructure, Operations & Cloud Strategies Conference

    Get straight to what infrastructure and operations professionals need

    Join us for practical recommendations to help you:

    • Increase your knowledge of all things cloud, from migration tactics, vendor selection and cost optimization to IaaS, PaaS and SaaS.
    • Invest in the skills and technologies you need to deliver and manage cloud and non-cloud services in a hybrid world.
    • Redefine the role and relevance of IT operations in a dynamic digital environment.
    • Capitalize on emerging trends, including artificial intelligence (AI), Internet of Things (IoT), machine learning (ML) and edge computing.
    • Cultivate cultural change with new I&O leadership practices for the digital age.
    It was an extremely wonderful experience. Received lots of practical knowledge and way of implementation. Chandarmauli's sharing of his views were great. Learned way forward for implementation of new initiatives.


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