Siddharth Shetty

Siddharth Shetty

Sr Director Analyst
Siddharth Shetty is a Research Director working in Gartner's IT Service Management team. Mr. Shetty's research focuses on IT service support management, IT service management (ITSM), ITSM assessment, service desk, network operations center, incident management, problem management, change management, availability management, process improvement (such as ITIL and LEAN), and SLA management. He also specializes in the development of service management offices and implementing ISO 20000.
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Tuesday, 13 December, 2022 / 11:00 AM - 11:30 AM JST
Organization Structures for I&O: Which Approach Is Best for Today's Requirements

The dynamic nature of business requires leaders to rethink how to organize their teams for the work of today and tomorrow. We discuss how these requirements affect existing team structures and which functions need to evolve. Several options of organization structures exist, and we discuss the benefits and limitations of each.

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