Roberto Sacco is a Sr. Research Director within Gartner and a part of the Sourcing, Procurement and Vendor Management organization. He advises organizations on deal negotiation strategies to help them achieve best-in-class, sustainable and flexible deals with major business application software vendors, such as Microsoft, Oracle and SAP. He brings expertise in contract negotiation strategies, licensing, pricing, and terms and conditions. Mr. Sacco also covers future trends in software licensing and pricing practices, as well as maintenance and support models for business applications in understanding how future models evolve leveraging best-practice experiences. He is also a generalist for software audit and compliance.