Conference Deep-Dive:

Retail Industry CIOs and IT Executives

Join Retail CIOs and Senior IT Executives for the must-attend leadership conference of 2018

The Retail industry continues to evolve, as it responds to economic disruption, emerging technologies, and fierce competition from new business models and threatening online giants as it strives to meet increased customer expectations driven by Generation Z. Retailers must be prepared for what lies ahead, the challenges to expect and the opportunities to explore. This track introduces the expected retail scenarios and how to navigate those scenarios through an extended partnership ecosystem, an internal organization restructured for digital business and new digital business KPIs to measure success.


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Gartner Retail Predicts:
  • By 2019, evaluating the trustworthiness of connections will become a top-five CEO business priority.
  • Through 2022, at least two large multichannel retailers will replace 10% of store associates with nonhuman resources.
  • By 2022, all of the top 10 retailers will operate at least one showroom-style store in one or more major markets, keeping no inventory in store.
  • By 2022, at least two large U.S. retailers will be directly connected through the IoT to one or more car companies to enable ordering and payment for goods and services.
  • By 2020, at least three of the world's top retailers will have implemented blockchain technology for transparency in the supply chain.


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Hot Topics covered at Symposium will include:
  • Customer Experience
  • Digital Transformation
  • Artificial Intelligence
  • Leadership


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Experience the Gartner Difference.