Speaker Bio

Don Scheibenreif

Don Scheibenreif

Distinguished VP Analyst
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Customer Experience research group. Mr. Scheibenreif works with customer experience and IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and digital business transformation and he has served clients in Gartner's Industries Research and Technology Innovation practices.
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Monday, 11 September, 2023 / 09:30 AM - 10:30 AM AEST
Gartner Opening Keynote: The Next Era -- We Shape AI, AI Shapes Us

Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships.

Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST
Key Trends in Customer Experience You Can't Ignore

Customer Experience evolves as customers evolve. But what key forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share our key cultural, behavioral, and technology trends that promise to make things interesting.

Wednesday, 13 September, 2023 / 02:30 PM - 03:30 PM AEST
CIOs Must Move Now on Machine Customers or Face a Decade of Regret

Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.

Join us to hear from Gartner experts and thought leaders.