As healthcare providers continue to scale their virtual care services, the threat of digital exclusion is real and has the potential to increase healthcare inequities across our most disadvantaged populations. In this session, hear how your peers and global healthcare leaders are digitally engaging their consumers to optimize their experience and maximize access to services as healthcare delivery moves beyond the traditional bounds of the hospital walls.
Gartner Keynote
Sharon Hakkennes
Sr Director Analyst
Sharon Hakkennes is an Analyst in Healthcare. Prior to joining Gartner, she was a CIO at a large health service in Australia. Her areas of expertise include clinical engagement and change management, strategy development with a focus on the intersection between ICT and business strategies, information management, data and analytics, and ICT shared services delivery in the healthcare environment.
Ms. Hakkennes has a clinical background (physiotherapy) and has completed a Doctorate and M.B.A.
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Ms. Hakkennes has a clinical background (physiotherapy) and has completed a Doctorate and M.B.A.
Wednesday, 27 October, 2021 / 01:30 PM - 02:15 PM AEDT
(Tuesday, 26 October, 2021 / 10:30 PM - 11:15 PM EDT)