Featured Sessions You Don't Want to Miss

Symposium/ITxpo covers a lot of ground. Below, we’ve highlighted some can’t-miss sessions that will help you decide where to start your journey.

Want a look at the full agenda? Click here.

How CIOs Can Analyze the Strategic Possibilities of AI

Today, most artificial Intelligence applications deliver incremental improvements to operations, but CEOs are aware of AIs strategic potential. The Gartner AI strategy framework enables CIOs to prepare investment options for the CEO. The research note around this was the most read and highly rated note in March for Gartner. It is the first of a series of three presentation proposals that build on each other to describe first, the framework and its usefulness to executive and IT management, second, comparing how different industries will employ AI using the framework as a map, and finally, how the different AI technologies themselves fit into the framework and ultimately connect to the Digital Business Technology Platform.

 

The Journey to the Mix: Private Cloud, Public Cloud and Edge

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.

 

View all application modernization sessions at the event

 

CIOs You've Lost the Race: How to Become Relevant in Data & Analytics

Data & analytics is at the core of the digital business, reinventing industries and redefining business models. Distributed analytics teams in business functions are leading the charge and reshaping IT’s role in data and analytics. This session will cover: (1) How to foster and not fight business led analytics; (2) Striking the balance between IT led centralized/business decentralized teams and (3) "Must have" strategic roles and partnerships.

 

Top Trends in Analytics That Will Change Your Business

AI is not the only thing driving rapid change in data and analytics. From the next generation of Augmented Analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of intuitive interfaces, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.

 

Data Management: Everything You Do Now Will Change. And Soon

CIOs and Senior IT Executives need to recognize and direct a massive transformation in how they manage data You will: Work with data in motion, not just at rest Move to the cloud and connect to data, not just collect it Replace a lot of legacy Lose experienced people — and hire for new skills Partner with new vendors — more than ever Prioritize active metadata for security and semantics.

 

View all Business Intelligence & Data Analytics sessions at the event

The Cloud Computing Scenario: Strategy and Tactics to Live By, 2018

Cloud strategy has assumed a position of dominance in cloud discussions as organizations figure out where to start and how to get step-by-step support. In addition, cloud providers from IaaS to PaaS to SaaS are morphing their portfolios while retaining existing customers. This presentation will examine the current state of cloud computing and will examine an approach for tying cloud strategy to cloud execution success.

 

Letting Go of Government Constraints to Enable Adoption of Public Cloud

All governments claim uniqueness and want control, empowering them to shun or impose additional requirements on, public cloud providers. Agencies have typically classified data poorly and generally higher than necessary. Exacerbated with insistence of data sovereignty, this is now preventing wider public cloud adoption and should be challenged. We offer practical advice to ensure that rational thought processes are baked into the organization to prevent unnecessary and unsustainable effects.

 

Edge Computing — Cloud Computing Meets its Match

Cloud computing has disrupted traditional computing models and drawn enterprise applications and data into large, centralized cloud data centers. Edge computing proposes an alternative, distributed computing model where "the cloud" is no longer the only center of the universe. Will edge computing disrupt the cloud? Will the new center of control shift to the edge? This session will explore the disruptive nature of edge computing and showcase opportunities for providers in this emerging model.

 

The Journey to the Mix: Private Cloud, Public Cloud and Edge

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.

 

View all Cloud Computing sessions at the event

Three-Year Roadmap for Cost Optimization

CIOs are under continuing pressure to cut costs or deliver more with fewer resources. CIOs can use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives.

 

How to Achieve a Good Balance Between Cutting IT Costs and Delivering Business Value

Most CIOs are being asked to generate business value at an increasingly lower price point. However, the goal is simply to reduce the cost of IT, without consideration for change in IT capabilities to provide services that enable business value. This presentation will explain through the use of examples from the CSP industry, how CIOs can both optimize costs and maximize business value.

 

View all Cost Optimization sessions at the event

Prepare for the Future Customer – Customer Scenario 2030

In the midst of digital business transformation, future success will depend on organizations' abilities to adjust to new customer-centric business models. CIOs and application leaders must strive to anticipate future customer and business expectations by adopting scenario-based planning. This presentation explore four planning scenarios describing four types of customer-centric organizations and key technology investments assisting them on their path to success.

 

Superior Customer Experience — The Winner Takes It All

There was a time when having a second best customer experience was not punished by customers, employees and investors. But in 2018, the organization with the best customer experience is being disproportionately rewarded and the winner takes it all and the loser has to fall. So what are those with the superior customer experiences doing differently, how have they turned their vision into reality and how can you adopt their best practices to also come out on top?

 

Designing the Customer Journey: A Multidisciplinary Team Approach

Customer experience (CX) has never been more critical and yet, the way most enterprises focus on improving CX seems to be done in silos. Instead, CIOs and other business leaders should adopt a multidisciplinary approach to drive better CX. This session will describe how these teams must design the customer journey across the silos inside IT and inside the enterprise: 1) What cases illustrate the multidisciplinary approach succeeding and what was their CX journey? 2) What best practices can your enterprise leverage on it's CX journey? 3) What pitfalls should you avoid on your CX journey?

 

View all Customer Experience sessions at the event

Gartner Opening Keynote: From Digital Transformation to Continuous Next

Digital business transformation is upon us. Enterprises large and small recognize the power of technology to transform their ability to deliver value. But where is it leading? The Opening Keynote will connect the dots on your digital journey – from culture to technologies to strategy to operating models… all so you can adapt to a world of continuous change.

 

2019 CIO Agenda: Driving Business Model Transformation

CEOs are reimagining business models in pursuit of growth and enhanced mission fulfillment. Helping reimagine a business model, then deploying it at scale, is a challenge all CIOs will have to rise to, but the barriers can seem daunting. What should CIOs do to reimagine and implement business model change at scale? This session will provide an answer, helping CIOs plan their 2019 leadership agenda.

 

The CIO's Guide to the Top 10 Digital Disruptors in Asia/Pacific

CIOs and IT leaders in global enterprises are familiar with the U.S.-based digital giants: Google, Facebook, Amazon and Apple, as there is a significant amount of research and media coverage on each of these companies. However, the Chinese and Asia/Pacific digital disruptors are normally shrouded with regard to how they are disrupting the digital business landscape.

 

A View Over the Digital Banking Horizon: Scenarios for You and Your Industry

Mapping out scenarios for a digital banking world — describing the threats and opportunities emanating from the digitalization of the industry practical implications and issues associated with each scenario and quadrant.

 

Why Insurance CIOs Need a Digital Business Platform Roadmap and What It Entails

What are the building blocks you need to support the new value proposition for a digitalized insurance business? How do life and P&C insurance CIOs identify the technologies they need to successfully manage their ecosystems, their customers, their data and their employees? That needs a digital business platform capable of integrating diverse technologies such as analytics, blockchain or the Internet of Things. This session will help CIOs build the technology roadmap for the business ecosystems and the digital business platforms they need to deliver their new value proposition.

 

Measuring Success in Digital Banking — KPIs, Value and ROI

Expanding on the Digital Banking Taxonomy capability for financial agility, we start to explore new ways of measuring success in digital banking.

 

Three Pitfalls CSPs Can Avoid When Undergoing Digital Transformation

Most CSPs are undergoing some form of digital transformation initiative. Some are progressing well, some are not. Of those who are not, they share common pitfalls. This presentation will highlight what not to do (and what to do about it), based on observations and leanings from CSPs.

 

Battle of the Business Models!

There's a battle brewing wherein CIOs need to stay on the forefront. Digital business is creating new business models and it seems that each new one is threatening to disrupt the next one. Here is how it goes: the traditional value chain model is being disrupted by its digital version; which is being disrupted by the platform business model; which, in turn, may be disrupted by blockchain-enabled decentralized models. Come find out which business models your enterprise should pursue and watch out for.

 

Gartner’s Top Strategic Predictions for 2018 and Beyond: Practicality Exists Even in Instability

Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome – CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.

 

From Disruption to Operating Models and Everything in Between

This is a big picture presentation, meant to guide attendees through the relationships between disruption, business model innovation, strategy, operating models and platforms, clarifying the main purposes and actions of each. Using a single (real) large example, we trace the identification of a disruption worthy of business model change, the resulting strategy creation to meet the challenge, and the resulting operating model to deliver results. The goal is to help identify the scope of actions required to meet digital challenges and deliver innovative outcomes.

 

How to Create Digital KPIs That Work

Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.

 

Harnessing the Collective Powers of Digital Disruption, Innovation and Transformation

Most organizations have an innovation or transformation effort. Yet these efforts often face the impact of disruption. Disruption can be an opportunity as well as a threat. CIOs working with chief strategy officers (CSOs) in their organizations are becoming more aware that they need to plan for, expect or create disruptions. Understanding the role of disruption and innovation is becoming integral to these transformations.

 

Use Business Models to Define Your Digital Transformation

Many CIOs find themselves in the position of supporting a digital transformation whose end state for the business is undefined. The Gartner business model construct can be used to imagine and define the enterprise that digital transformation will create.

 

View all Digital Transformation, Platforms & Strategy sessions at the event

How CIOs Can Analyze the Strategic Possibilities of AI

Today, most artificial Intelligence applications deliver incremental improvements to operations, but CEOs are aware of AIs strategic potential. The Gartner AI strategy framework enables CIOs to prepare investment options for the CEO. The research note around this was the most read and highly rated note in March for Gartner. It is the first of a series of three presentation proposals that build on each other to describe first, the framework and its usefulness to executive and IT management, second, comparing how different industries will employ AI using the framework as a map, and finally, how the different AI technologies themselves fit into the framework and ultimately connect to the Digital Business Technology Platform.

 

A CXO's Perspective on the Opportunities and Limits of AI

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.

 

The Top 10 Strategic Technology Trends for 2019

Strategic technology trends have significant disruptive potential and they set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

 

2019 Top 10 Trends and Technologies Impacting I&O

As I&O leaders, CIO's and CTO's struggle with maintaining existing operations, while adapting to the increasing introduction of new technologies by business leaders. They rarely have time to look beyond short planning horizons. This session is designed to look at emerging trends in both business and technology and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.

 

The New Skills Required for Artificial Intelligence in IT

As AI makes its way from data science and into IT solutions and systems — a new set of skills and competencies is needed. AI trainers, humanizers, emotion specialists, data curators and training data sources — we will look at the new titles, roles and responsibilities making up an AI competent IT department. Perhaps counterintuitively, you will find that these new roles require more understanding of humans than machines.

 

The Robotics Era: Coming to an Insurance Company Near You

Increasingly, insurance companies are beginning to deploy a variety of artificial intelligence and robotic technology to support the business. However, this traditional industry is only at the beginning of learning how to effectively use these solutions and how to change the internal culture to make their use more successful. This presentation will review the range of robotic technologies which insurance CIOs should be aware of, highlighting the best use cases and deployment models for each.

 

The Blockchain Scenario

The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain and the programmable economy for CIOs and senior business leaders. It provides guidance for the future and establishes a roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

 

How to Exploit RPA for Better Business Outcomes

Many organizations are considering deploying RPA and are confused as to what is RPA and what is AI and how much of each type of tool they should investigate or buy or install? This session will outline the tools and Gartner's approach to RPA tools in terms of which tools to use when to achieve business outcomes.

 

Fintech Powered by AI — Friends or Foes to CIOs of Financial Services Firms?

40% of the world's adults remained unbanked and underserved. Fintech vendors are harnessing AI technologies to extend financial services to people who are unbanked and not credentialed for credit. These disruptive vendors are providing unbanked users the ability to 'leapfrog' slower-moving, traditional banks by accessing new digital financial instruments. CIOs at FSIs can explore key trends — data science, deep learning and natural-language processing, pointing to the future of digital finance.

 

10 Ways RPA Will Enter Your Organization

Organizations want to understand what they can do with RPA. In this session, we will discuss the most popular use cases.

 

Strategic Industry Maps of AI Use Cases

Building on the Gartner AI Strategy framework, this presentation looks at a group of industries and compares how AI is applied in each. This presentation will also show how to modify the industry map as conditions change. It is the second of a series of three presentation proposals built on the most widely read and highly rated Gartner Research Note in March that build on each other to describe first, the framework, second, how different industries will use AI using the framework as a map, and finally, how the different AI technologies themselves fit into the framework and ultimately connect to the Digital Business Technology Platform.

 

Managing the Risk of Artificial Intelligence

CIOs will need a risk management plan to guide their investments in artificial intelligence. CIOs should compare the business value of AI opportunities, their willingness to accept risks, and the cost to manage AI risk to acceptable levels.

 

When Will AI Replace Your IT Service Desk?

Hype about AI grows and consumers become familiar with virtual assistants outside the office. I&O leaders are keen to exploit this to optimize the IT service desk, but neither the technology nor the workplace culture are ready to depend on virtual agents in 2017. When will this happen and how should I&O leaders prepare now?

 

Your Artificial Intelligence Strategy Is Ready (But Only If You Need One)

Organizations tend to feel they're behind their cohort in using artificial intelligence, but that's true for far fewer that they'd think. Strategic thinking about AI is fundamental to employing it, but a strategy itself remains elusive for many organizations. Some don't need one, and some can get started. Find out which you are and how best to proceed.

 

Staying Ahead of Disruptions by Creating Your Own Emerging Technologies Radar

Elusive, complex, confusing and often undefined is the struggle for many IT leaders when dealing with emerging technologies. Leading CIOs balance scanning for emerging technologies landscape with ideating on business applicability. This session enables CIOs to stay in front of emerging technologies through trendsetting methods that bring business value.

 

How Will Blockchain Affect Your Business Model?

Blockchain's effects on an enterprise's business model can range from the mundane (lower costs for transactions) to the profound (destruction of the enterprise's value proposition). This presentation will examine the effects of blockchain on the enterprise through the lens of the Gartner business model construct.

 

Hype Cycle: Emerging Technologies

Organizations are facing a storm of digital disruption that has significantly changed how technology is envisioned, built and consumed. CIOs must understand these emerging technologies to ascertain the impacts they will have on their business. This session will identify the key emerging technologies that CIOs must track.

 

Hype Cycle for Digital Workplace

CIOs must creatively balance the needs of individuals and teams against those of the organization. Gartner's Hype Cycle for Digital Workplace helps prioritize your workplace technology selection and unravels approaches that progressive organizations are deploying to harness the power of their workforce. Nobody wants to waste time and money chasing trends that go nowhere, nor does anyone want to be left behind.

 

View all Emerging & Advanced Technologies sessions at the event

The CIO’s New Digital Business Advisor: The Indispensable EA Program

The role of the CIO is changing. They must live up to increasingly challenging expectations of helping initiate and scaling digital business. To do this successfully, CIOs need a world class EA program that can advise about technology-enabled business. This presentation explores the attributes, best and leading practices of world-class EA and what CIOs must do build a world class EA program.

 

 

Leadership Vision for 2019: Enterprise Architecture and Technology Innovation Leader

Enterprise architecture and technology innovation leaders are key enablers for digital business and are accountable for helping the enterprise balance the risks and benefits of digital business. This session helps IT leaders in planning for a successful 2019 iteration for the enterprise architecture and technology innovation role. Leading practices for success are provided in this discussion.

 

Retire Your Legacy Systems and Technical Debt Using a Digital Government Technology Platform

Digital government technology platforms (DGTP) enable digital government transformation but more importantly an escape from the perpetuation of siloed business processes and technical debt embodied in legacy thinking and systems. CIOs taking a forward-thinking approach to solutions architecture need to master their organization’s business, consider opportunities for modernization present in their DGTP roadmap and recognize how a platform approach changes IT’s interactions with program areas. Screen reader support-enabled.

 

View all Enterprise Architecture sessions at the event

2019 Top 10 Trends and Technologies Impacting I&O

As I&O leaders, CIO's and CTO's struggle with maintaining existing operations, while adapting to the increasing introduction of new technologies by business leaders. They rarely have time to look beyond short planning horizons. This session is designed to look at emerging trends in both business and technology and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.

 

Leading an I&O Skills Transformation to Enable an Agile Digital Business Future

IT infrastructure and operations leaders face the challenge of managing a portfolio of skills that support existing environments while enabling a more agile future of digital business initiatives. Learn how to identify the skills that are increasing and decreasing in demand and how to use the results to target talent acquisition, development and retention programs.

 

Continuous Delivery of Value at Scale

Executing a digital strategy demands that IT works with the business to continuously deliver valuable business outcomes. This scenario is based on agile and DevOps practices, but has a ripple effect across the whole enterprise. It demands a complete rethink of the operating model — how work is planned, funded, governed, implemented and how business capability is created. This presentation will describe the best practices that Gartner and CEB client CIO's use to provide continuous delivery of value.

 

When Will AI Replace Your IT Service Desk?

Hype about AI grows and consumers become familiar with virtual assistants outside the office. I&O leaders are keen to exploit this to optimize the IT service desk, but neither the technology nor the workplace culture are ready to depend on virtual agents in 2017. When will this happen and how should I&O leaders prepare now?

 

View all I&O Modernization sessions at the event

Gartner Closing Keynote: The Continuous Next — Informed by Metrics, Driven by Talent

Management is easy: It's all about balancing time, cost and quality. But our theories of management, particularly metrics based management, are derived from and designed to help improve, assembly line manufacturing. They were never intended to be used on the kinds of creative problem solving and experience-based challenges confronting digital business in general, or the modern IT organization in specific. This closing keynote will show how "optimizers" and "creators" are essential to your digital future, how you can best balance these two diametrically opposed worlds and arm you with the right mindset and tools to leverage the unprecedented potential this unique moment in your career presents.

 

A CXO's Perspective on the Opportunities and Limits of AI

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.

 

The Top 10 Strategic Technology Trends for 2019

Strategic technology trends have significant disruptive potential and they set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

 

Gartner’s Top Strategic Predictions for 2018 and Beyond: Practicality Exists Even in Instability

Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome – CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.

 

Manufacturing Scenarios 2023: Leading Through Innovation

Manufacturing IT leaders face an era of unpredictable and highly challenging operating conditions. Gartner analysts developed four scenarios for the future that will enable manufacturing CIOs to anticipate and prepare for change through 2023. Learn how to leverage the scenarios to lead your organization through turbulent times.

 

If You Really Want to Succeed at Innovation, Define Failure Not Success

It's all well and good to say: Fail fast! Fail forward! Fail often! But you’re not a Silicon Valley start-up, so you’re going to be up against organizational antibodies that are extremely stealthy and insidious. In most cases, there is an incompatibility between the failure required for successful innovation and the failure-phobia that inhabits most corporate cultures. This short session will describe the difference between good and bad innovation failure and provide a way to get around the innovation-killing antibodies that lurk in every enterprise.

 

Developing Innovation Strategy: A Primer for CIO to Deliver Successful Innovation

Gartner research reveals clients use two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what CIOs need to know to develop an innovation strategy at your organization.

 

View all Innovation sessions at the event

Leadership Vision for 2019: Enterprise Architecture and Technology Innovation Leader

Enterprise architecture and technology innovation leaders are key enablers for digital business and are accountable for helping the enterprise balance the risks and benefits of digital business. This session helps IT leaders in planning for a successful 2019 iteration for the enterprise architecture and technology innovation role. Leading practices for success are provided in this discussion.

 

The Leadership Vision for Security and Risk Management, 2019

Digital business challenges the conventions of risk and security management. IT leaders must develop a coherent digital security program based on a clear vision and strategy. This presentation will address: What constitutes an effective vision and strategy for digital security? What are the elements of a digital security program? What are the drivers shaping security strategy in 2019?

 

The CEO Perspective 2018: How CIOs Should Respond

How are business leader priorities changing in response to market cycles and economic uncertainties? How is CEO thinking changing, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.

 

A CXO's Perspective on the Opportunities and Limits of AI

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.

 

How to Achieve a Good Balance Between Cutting IT Costs and Delivering Business Value

Most CIOs are being asked to generate business value at an increasingly lower price point. However, the goal is simply to reduce the cost of IT, without consideration for change in IT capabilities to provide services that enable business value. This presentation will explain through the use of examples from the CSP industry, how CIOs can both optimize costs and maximize business value.

 

Developing Innovation Strategy: A Primer for CIO to Deliver Successful Innovation

Gartner research reveals clients use two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what CIOs need to know to develop innovation strategy at your organization.

 

A Practical Approach to Presenting to the Board of Directors for CIOs

Some CIOs say, "Every presentation in front of the board, is an opportunity to get fired." Board presentations are often high stress encounters for CIOs and other executives. This session will present practical tips and techniques for dealing with board presentations, from reporting status to dealing with digital discussions.

 

What to Tell the CFO About Digital Business

Traditional business cases, ROI models and funding mechanisms are inadequate for building and expanding a digital business. The economics of digital business are different. Learn the key messages to communicate to your CFO to overcome skepticism and gain financial backing for your digital business initiatives.

 

The Politics of Consensus-Based Decision Making for CIOs

Many CIOs are in consensus-based cultures or enterprises, where important decisions are made by group and in a cooperative manner. While elements of this style can be desirable, consensus can also become politicized and lead to challenges such as passive-aggression or analysis paralysis. Many IT-related initiatives require multiple business units or departments to participate in order for them to be successful. This session focuses on how to deal with the politics to create constructive consensus, and overcome dysfunctional consensus.

 

From Disruption to Operating Models and Everything in Between

This is a big picture presentation, meant to guide attendees through the relationships between disruption, business model innovation, strategy, operating models and platforms, clarifying the main purposes and actions of each. Using a single (real) large example, we trace the identification of a disruption worthy of business model change, the resulting strategy creation to meet the challenge, and the resulting operating model to deliver results. The goal is to help identify the scope of actions required to meet digital challenges and deliver innovative outcomes.

 

Understand and Change Your Organization's Culture Using Gartner's PRISM

Culture is the most frequently mentioned obstacle to scaling digital business. CIOs find culture hard to understand and even harder to change. The journey of changing culture starts when you talk about it, and happens through an intentional series of small changes. Use Gartner's PRISM model as a way to start a conversation in your organization about culture and start your culture change journey.

 

Using Maxims to Magnify Your Leadership Muscles

Clear concise statements of strategic direction, depicting trade offs, and surfacing underpinning principles teams use to make autonomous decisions, are essential to transition to digital at scale; and very hard to create. Most businesses suffer from an expression barrier that makes strategic direction difficult to locate or articulate. This session will examine how to use maxims-based leadership to show the path to digital transformation at scale.

 

Hack, Nudge, Prod: Fighting Transformation Fatigue Strategically  

These days, just about everyone is undertaking a digital transformation of one kind or another. But many transformations are stalling when they should be scaling. The transformation fatigue that is setting in requires a strategic response from the business. This session focuses on the little — often overlooked — actions that business leaders can take to transform and change their culture. The session is an antidote to the big bang transformation plan. It aims to provide short-term strategies and tactics that CIOs and other leaders can immediately apply to keep their transformation on track or get it underway.

 

Gartner Closing Keynote: The Continuous Next — Informed by Metrics, Driven by Talent

Management is easy: It's all about balancing time, cost and quality. But our theories of management, particularly metrics based management, are derived from and designed to help improve, assembly line manufacturing. They were never intended to be used on the kinds of creative problem solving and experience-based challenges confronting digital business in general, or the modern IT organization in specific. This closing keynote will show how "optimizers" and "creators" are essential to your digital future, how you can best balance these two diametrically opposed worlds and arm you with the right mindset and tools to leverage the unprecedented potential this unique moment in your career presents.

 

View all Leadership sessions at the event

The Leadership Vision for Security and Risk Management, 2019

Digital business challenges the conventions of risk and security management. IT leaders must develop a coherent digital security program based on a clear vision and strategy. This presentation will address: What constitutes an effective vision and strategy for digital security? What are the elements of a digital security program? What are the drivers shaping security strategy in 2019?

 

Outlook for Security Talent 2018

Security and risk management leaders struggle to hire and retain staff with the right skills, especially in the age of digital business. We discuss the outlook for security talent in digital businesses. What do organizations do to confront this shortage? What can you do to ensure your team's skill sets are developed for a digital world? What does the future of talent look like with technologies such as AI/ML, blockchain, IoT looming?

 

View all Security & Risk sessions at the event

The New Skills Required for Artificial Intelligence in IT

As AI makes its way from data science and into IT solutions and systems — a new set of skills and competencies is needed. AI trainers, humanizers, emotion specialists, data curators and training data sourcer — we will look at the new titles, roles and responsibilities making up an AI competent IT department. Perhaps counterintuitively, you will find that these new roles require more understanding of humans than machines.

 

Leading an I&O Skills Transformation to Enable an Agile Digital Business Future

IT infrastructure and operations leaders face the challenge of managing a portfolio of skills that support existing environments while enabling a more agile future of digital business initiatives. Learn how to identify the skills that are increasing and decreasing in demand and how to use the results to target talent acquisition, development and retention programs.

 

Creating a Culture That Is Ready for Anything

The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.

 

Outlook for Security Talent 2018

Security and risk management leaders struggle to hire and retain staff with the right skills, especially in the age of digital business. We discuss the outlook for security talent in digital businesses. What do organizations do to confront this shortage? What can you do to ensure your team's skill sets are developed for a digital world? What does the future of talent look like with technologies such as AI/ML, blockchain, IoT looming?

 

Use Growth Mindset Culture Hacking to Accelerate Change

Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.

 

Designing the Customer Journey: A Multidisciplinary Team Approach

Customer experience (CX) has never been more critical and yet, the way most enterprises focus on improving CX seems to be done in silos. Instead, CIOs and other business leaders should adopt a multidisciplinary approach to drive better CX. This session will describe how these teams must design the customer journey across the silos inside IT and inside the enterprise.

 

Hype Cycle for Digital Workplace

CIOs must creatively balance the needs of individuals and teams against those of the organization. Gartner's Hype Cycle for Digital Workplace helps prioritize your workplace technology selection and unravels approaches that progressive organizations are deploying to harness the power of their workforce. Nobody wants to waste time and money chasing trends that go nowhere, nor does anyone want to be left behind.

 

View all Work, People & Culture sessions at the event

Start planning your agenda now.