Learn about IT leadership skills, strategies and much more at the virtual Gartner IT Symposium/Xpo™ 2021 conference, India.

Tuesday, 30 November, 2021 / 11:00 AM - 11:45 AM IST

(12:30 AM - 01:15 AM EST)

Gartner Opening Keynote: Where Next: Technology Leadership in a World Disrupted

Where we work, where we consume goods and services, where innovation happens, where business value is generated — it all has changed. This raises the question — where next? Gartner shares how you as a CIO and technology executive must lead when your frame of reference, or the “where” of everything, has shifted and disruption and uncertainty continue. This means you must reach beyond what you know today and completely rethink the roles of people, data and technology when creating value for tomorrow.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Leading Techniques for a Future-State Vision That Delivers Business Composability

Pivoting during uncertain times requires a future-state vision. Only a vision beyond the current fiscal cycle enables composability and resilience. Leading organizations have stitched together new techniques and reinvigorated dormant ones. From backcasting to future cones, funding to federation, business process debt to digital ecosystem value — a compelling case is made for their collective adoption.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Seven Future AI Scenarios

Artificial Intelligence is only just beginning. Given all the innovations taking place — from composite AI to neuromorphic hardware — and concerns about the responsible use of AI, how will AI continue to impact your organization and society? In this presentation we will discuss seven future AI scenarios, providing insights about what to focus on in the short term and what to realistically expect in the long term.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Signature Series: The Top Strategic Technology Trends for 2022

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by the pandemic.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Three Key Trends in Where Next for Customer Experience

Technology continues to change the way customers engage with the organizations they do business with. But what is coming next? This session presents Gartner's view of three trends most relevant to engaging customers, their impact on customer experience and what you can do as a CIO to help your organization take advantage of these trends for growth.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

What Got You Here Won’t Get You There: The Leadership Fabric to Thrive Postpandemic

As organizations emerge into the postpandemic sunlight, the raw materials needed to lead successfully in the hybrid organization have changed. In this session, CIOs will learn what are the four key competencies needed to thrive with eight actionable practices they can implement to be successful.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

What Workers Want: Takeaways From the 2021 Gartner Digital Worker Survey

Gartner surveyed more than 7,000 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your workforce and workplace strategies.

Tuesday, 30 November, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Ask the Expert: How Do We Measure Innovation Value and Success?

Measuring innovation is a thorny, perennial issue, but necessary to demonstrate its value to the enterprise. But what KPIs and metrics work best? What doesn’t work? And what can these measures tell us about the health and success of our innovation efforts?

Tuesday, 30 November, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Ask the Expert: Operationalizing Machine Learning — Best Practices and Lessons Learned

Enterprises often struggle to take their AI and ML POCs into production and the ones that are able to, often struggle to map it to the business value. Join us in this interactive session to get your burning questions clarified on top considerations while operationalizing ML, some do’s and don’ts of MLOPs and how to make your AI and ML initiatives future ready.

Tuesday, 30 November, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Ask the Expert: Preparing for a Multicloud Journey -

COVID-19 has accelerated the cloud adoption for Indian enterprises. Majority of the global hyperscalers are expanding their India footprints. CIOs and IT leaders are evaluating multiple cloud providers. Join us in this "ask the expert" session to get your questions answered about multicloud journey best practices and key considerations.

Tuesday, 30 November, 2021 / 12:45 PM - 01:05 PM IST

(02:15 AM - 02:35 AM EST)

Solution Provider Sessions

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Energy and Utilities: Technology Leadership in an Energy World Disrupted

Energy transition creates rapid uptake of new energy products and services driving creativity anywhere by hybrid teams and composable thinking. New ecosystems are forming to enable collaboration, compelling leaders to adopting network-friendly workflows. Energy companies must reach beyond traditional operating models to enable intelligent operation, autonomous decisions, and leverage digital technologies for innovation, efficiency and resilience.

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Manufacturing: "Where Next": What the Future of Work Will Really Look Like

Our keynote discussed "Where Next" as we explore where work gets done, business value is generated, workloads are processed, and innovation happens. This session will bring that more into focus with specific contextualization about what this will mean to three main manufacturing sectors: automotive, consumer goods, and industrial.

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Financial Services 2025: Master the New Rules to Maximize Growth

The already fast pace of the financial services industry accelerated in the last 2 years, changing the norms, experiences and expectations for customers, employees and society. Gartner expects an even more dynamic financial services environment in 2025. Growth will require executives not only maintain customer consumer trust and be compliant, but also to master the societal changes that will drive business. Join this session to learn how your leadership vision and strategic technology initiatives should address these new rules to maximize financial services growth.

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Government: Transforming to Serve Disrupted Societies

Responding to the challenges and demands of the government in a post-pandemic, digital era requires the government to reinvent programs and service delivery. CIOs must mentor and inspire mission leaders to reimagine how the government delivers value to disrupted industries, ecosystems and societies.

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Executive Insights: Siemens Future of Work Strategy: How Did They do it?

This presentation will demonstrate how the IT function led and drove the “Future of Work” strategy for a global conglomerate. Addressing key pillars including leadership and culture, workplace, technology and tools, employee well-being, and further enablement streams.

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Executive Insights: Unleashing Organizational AI Mastery – Our ‘AI Led Ashok Leyland' Journey

The last decade has witnessed Ashok Leyland’s ascension from being a pure-play traditional manufacturing company to a technology innovator and transforming towards a ‘Tech & Digital’ driven mobility solution provider. The session will focus on how this cultural & technological transformation was realized with ‘Advanced Analytics & AI’ as a central theme to Ashok Leyland’s business strategy and competitive advantage. By bringing data closer to the ‘Cultural Ethos’ of the company, Ashok Leyland’s is now moving with confidence and vigor into the ‘AI &IoT- Led Era’.

Tuesday, 30 November, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

CIO Roundtable: Making Hybrid Work a Catalyst for Inclusivity and Not a Tool of Divisiveness

Hybrid work environments are creating both opportunities and challenges for CIO’s. Join this facilitated peer discussion to share your best practices on expanding the pool of potential resources, skills and talent while also effectively creating a culture of inclusivity versus one of exclusion and isolation.

Tuesday, 30 November, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

Ask the Expert: The Top Strategic Technology Trends for 2022

A follow up from the Signature Series presentation “The Top Strategic Technology Trends for 2022." Bring your questions to this interactive session and take a deeper dive into these trends including — which will have the greatest potential impact to your organization.

Tuesday, 30 November, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

Town Hall: Gartner IT Symposium/Xpo Opening Keynote

Join us for an opportunity to engage more deeply in the themes and concepts presented in today’s Gartner Opening Keynote: Where Next -- Technology Leadership in a World Disrupted. This moderated, townhall-style session will include a panel of experts sharing insights and responding to attendee questions.

Tuesday, 30 November, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

Ask the Expert: What CIOs Need to Know About Customer Experience

This session will answer questions about the basics of customer experience initiatives including what it is, measuring it, getting your organization started on it, understanding your customers, and other topics foundational to customer experience. It will explain some of the key customer experience tools like personas and customer journey maps, and will illustrate “what good looks like” for them and others.

Tuesday, 30 November, 2021 / 02:15 PM - 02:35 PM IST

(03:45 AM - 04:05 AM EST)

Solution Provider Sessions

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Empower a Digital Ecosystem to Embrace Innovation Everywhere

IT organisations are under pressure to innovate rapidly and scale at speed. But it is rare that they have the full complement of capabilities already in-house. It is natural to seek to lean on the capabilities of external partners and suppliers – our ‘digital ecosystem’. But how can organisations best leverage these ecosystems? What are the dangers? And how can IT create an empowered digital ecosystem that accelerates rather than hinders their innovation ambitions?

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

How to Depoliticize Project Prioritization With Decision Framework

Deciding between two initiatives becomes political as stakeholders battle for resources to achieve their objectives. This presentation discusses how can:
- Neutralize politics by introducing an objective framework for technology investments
- Apply a set of principles that will institutionalize the decision framework and sustain quality decision making through executive transitions

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

How to Tell Your Story Like a Pro

Whether it's in the board room or the big stage at an event like symposium, having a great story is just part of the equation. This session is about how to tell your story. How to structure it for different audiences and different formats, and how to make sure your message sticks!

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

How to Transform Your I&T and Enterprise Operating Models to Achieve Growth and Enterprisewide Competitive Advantage

69% of respondents in Gartner's board of directors survey are accelerating their digital business initiatives. Yet, our research shows major gaps in existing enterprise and I&T operating models preventing or delaying success. This session provides a path to a success through transformation of the operating models.

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Top 5 Myths Around Employee Experience — And Learn What Actually Works!

'Employee experience' is the new AI. Everyone claims that they are 'doing it but they all define it in their own way. Due to the lack of a common set of objectives and methods, vendors leverage this opportunity to create their own narratives. In this session, we'll bust common myths that are completely untrue.

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

How a Large Organization Can Successfully Embrace DevSecOps

Gartner has been working with large organizations for over seven years to help them learn how to successfully transform based on DevOps and DevSecOps. This session will cover what DevSecOps is, pitfalls to avoid and how to change your organization.

Tuesday, 30 November, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

CIO Workshop: Pivoting Your Personal Leadership Style for the New Normal

The pandemic has dispelled many long-held beliefs in how works gets done and CIO’s are faced with the dilemma of evaluating their leadership style to successfully address a fundamentally different world. In this workshop CIO’s will leverage the Gartner IT Leadership Competency Tool to help identify which competencies may need to Pivot for the Future in order to effectively address to challenges of hybrid work.

Tuesday, 30 November, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

Contract Negotiation Clinic: Microsoft Azure, Google and Amazon Web Services

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has its own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

Tuesday, 30 November, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

CIO Leadership Exchange: Transform Your IT Operating Model to Accelerate Your Digital Business Initiatives

Every entity wants to leverage digital to create new value, competitive advantage, happier customers and constituents and drive growth. To do that requires transforming your I&T operating model. This highly interactive, discussion-based session will highlight what actions CIOs can do to accelerate your digital transformation through your operating model. Join your peers to brainstorm acceleration tactics including overcoming key operating model transformation challenges and measuring and communicating transformation benefits.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Maverick* Research: Gartner Global Scenarios 2021 — Why You Should Heal the Society First

Forget climate change and COVID recovery for a moment and focus on "social fractures" first. Because if we don't solve those, we can't deal with pandemics and global warming. Social fractures deeply impact every organization, everywhere. In four provocative global scenarios we'll explore what YOU should do to address social fracture, and benefit in the process.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Building an Edge Computing Strategy

Edge computing extends an enterprise’s infrastructure, applications and data out to a sprawling edge, creating new opportunities, new interactions, new challenges. An edge computing strategy will complement and enhance cloud, digital business, and digital workplace strategies, and requires a broad strategic approach to opportunities, challenges, and new edge-native thinking.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Strategic Architecture Roadmap to Composable Future of Applications

The fundamentals of composable business are rooted in the best practices of today's leaders. In this presentation, learn the essentials of composable enterprise architecture. Discover how your are already on the path to composable future of applications, and learn how to make that path more consistent, efficient and safe.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

The Five Steps of Culture Change to Align to the Future of Work

With so much changing in both where, how and with whom work gets done, our organization’s culture needs to adapt accordingly. Use the language of attributes to understand your culture and diagnose what isn’t working now. Change those attributes to adapt to your changing ways of working, and maintain what makes your organization unique. Use our 5 step process for aligning your culture to your changing business needs.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

When Strategy Meets Reality – Managing Execution in a Volatile World

So, you have emerged from the pandemic with a new strategy and renewed optimism. One thing you can be certain of is that your strategy will be challenged by the volatility and uncertainty of the real world. To build and maintain momentum, your strategy will need to adapt to the future as it unfolds. This session provides CIOs with the practical steps and tools they will need to successfully manage execution in a volatile world.

Wednesday, 01 December, 2021 / 11:00 AM - 11:45 AM IST

(12:30 AM - 01:15 AM EST)

Guest Keynote: Leadership, Culture & Trust - A Conversation with Adam Grant & Rachel Botsman

Join us for a dynamic, thought provoking conversation on leadership, trust and culture with Adam Grant and Rachel Botsman.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Achieve Next Level Strategy Execution: Four Principles CIOs Need to Champion Now

Have you gained benefits from agile? Already on the path to product management? Are you asking yourself, where do we go next? Learn how to apply four key principles — cross functional governance, product-centric portfolio management, visualization of flow, and continuous business forecasting — to close the gap between strategy and execution to always deliver business value.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Best Practices Using Digital Twins to Drive Innovation and Business Collaboration

Enterprises are implementing digital twins in their business operations and products, as they seek to differentiate, innovate, and compose new business strategies. Explore business opportunities, technology, and practical steps for CIOs to drive their IT roadmap and support and protect the business.
- Business roadmap and art of the possible
- Technology foundation
- Policies to scale

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Signature Series: CEO Concerns 2021-2022 — Implications and Actions for CIOs

Explore with us, our latest survey insights on Chief Executive concerns. The emerging post-pandemic world is different in many ways and CEO's are hoping 'digital' will help them find the next business growth trajectory. The implications for CIOs will be significant and the actions they must take will be bold.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Reignite Your Innovation Process to Turn Great Ideas Into Real Value

A repeatable innovation process is essential for meaningful, sustainable innovation. Create or reignite an innovation process that surfaces great ideas, nurtures progress while managing risk, and drives the best opportunities forward to deliver real value.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

State of the Threat Environment 2021

The threat landscape is a moving target. Attack campaigns might hit multiple organizations but each enterprise should analyze its own threat landscape. Security and risk management leaders should gain baseline knowledge on:
1. Optimizing prediction and prevention
2. Knowing when detection is required
3. Preparing to respond when things go wrong

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

High Performance in a Geographically Diverse Workforce

Remote work has proven that a borderless workforce is not only possible, but also a great option for companies searching for highly-skilled scarce talent. High Performance requires acknowledging cultural differences across geographies and mastering their management, as key ingredients so that all employees feel treated and respected fairly.

Wednesday, 01 December, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

CIO Roundtable: CIO Leadership Journey − Shifting From Running IT to Leading the Digital Platform

CIO’s have experienced a rapid evolutionary shift from running an IT organization to leading a digital platform. This shift is driving changes in style, behavior, and leadership required to emerge from the back office to the center stage of business operations. This roundtable discussion will focus on the leadership and style changes, best practices and impacts associated with this evolution.

Wednesday, 01 December, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Roundtable: Did Your Cloud Strategy Have a Silver Lining?

Despite the increasing popularity of cloud services, enterprises continue to struggle with creating and implementing a comprehensive cloud strategy. The roundtable provides a platform to discuss, and share, with your peers your successes and obstacles in obtaining the silver lining in the cloud value promise.

Wednesday, 01 December, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Roundtable: The Customer Experience Revolution — Your Secrets to Success

Shifting consumer trends in 2020 led to a “customer experience revolution.” Customer experience (CX) leaders say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017 increasing the demand on IT organizations. Discuss and share with your peers your success in addressing the impacts to technology organizations, traps to avoid and best practices to survive the revolution.

Wednesday, 01 December, 2021 / 12:45 PM - 01:05 PM IST

(02:15 AM - 02:35 AM EST)

Solution Provider Sessions

Wednesday, 01 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Oil and Gas: Top Technology Trends

In response to the energy transition and other disruptors, oil and gas companies are adopting a broader spectrum of business strategies and evolving operating models. This session outlines how key trends are playing out, helping you keep IT capabilities in sync with evolving business operating models.

Wednesday, 01 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Manufacturing: Top Strategic Technology Trends

It's not just about being able to compete in a global market, but to understand what will truly set you apart. This session will focus on the trends impacting different manufacturing sectors: automotive, consumer goods, and industrial.
But this isn't just about seeing what will impact your specific sector, but getting ideas on how to learn from each to truly have a competitive advantage.

Wednesday, 01 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Banking: CIO Action Steps to Impact Growth Goals

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the banking industry.

Wednesday, 01 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Governments' Demand Digital Sovereignty in the age of the Hyperscalers

As technology advances, governments are reacting to threats from overseas operators by insisting that data remains on their territory and is unambiguously governed by their legislative framework. They also want the capabilities offered by the Hyperscalers. In this session, we will explore the steps that CIOs can take to ensure capabilities and digital sovereignty for their governments, can be balanced.

Wednesday, 01 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Insurance: CIO Action Planning for Business Growth

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the insurance industry.

Wednesday, 01 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Executive Insights: India’s Largest FMCG Merger in a Pandemic — The GSK and HUL Story

The GSK HUL merger was a multi billion $ merger and the largest India has seen in the FMCG world. The scale and complexity of such a merger, coupled with lockdown announced just days before the go-live meant thinking on our feet and creatively to be able to do everything virtually. The case study will bring to life how the organization reacted to completely unpredictable situations created by COVID, and yet continued to not only run business but innovate, and land the biggest FMCG merger in the country.

Wednesday, 01 December, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

Ask the Expert: How to Navigate the Roadmap to Composable Future of Applications

Once you are determined to build composable applications and strengthen the resilience of your business — you will need to understand what good looks like in composable enterprise. In this Q&A session, learn how to assess, then plan, and track your journey to top-rated composability, agility and resilience.

Wednesday, 01 December, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

Ask the Expert: Leverage Every Touchpoint to Convey the Business Value of IT (Exclusive to Midsize Enterprise)

The multiple interactions between stakeholders and IT constantly shape IT’s brand. To upgrade the perception of IT to that of a business value enabler, CIOs must take advantage of all these touchpoints to form the right perception. Bring your questions on how to identify and leverage the different IT touchpoints to effectively convey the business value of IT.

Wednesday, 01 December, 2021 / 02:15 PM - 02:35 PM IST

(03:45 AM - 04:05 AM EST)

Solution Provider Sessions

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Beyond RPA — Build Your Technology Plan for Hyperautomation

CIOs have a wide array of overlapping options for digital process automation in their technology portfolio. Many have already invested on robotic process automation, low-code, business process management tools or even integration platform as a service. In this session, CIOs learn how to make the optimal choice and build an investment plan for future.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Enterprise AI Pioneers: Case Studies and Best Practices From Successful Enterprise AI Initiatives

Operationalizing AI is challenging. Learn best practices from three peer enterprises that have successfully scaled enterprise AI initiatives by leveraging PlatformOps for AI and building operating models to accelerate the introduction and scaling of production AI.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

How CIOs Can Help Executive Leaders Upskill for Digital

High digital dexterity increases the likelihood of successful digital transformation by 3.3x. But only 16% of all leaders (outside IT) have high digital dexterity. This session will highlight agile learning approaches and case examples that CIOs can adopt to enable enterprise leaders to build their own digital dexterity.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

How to Build Personal Power With a Powerful Presence

You want to advance in your career, take on more responsibility, and be seen as the leader you know you are and can be. However, people rarely know how they are perceived or what they may project. This session will help you take control of your presence and create a powerful opportunity to influence stakeholders, and grow personal power rather than leave it to chance.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Making Digital Ecosystems Practical for CIOs

Ecosystems are practical concepts that every CIO should be versed in. First, there are ecosystems that are centered on the enterprise. Then there are (cross) industry ecosystems designed to create markets, improve whole industries, or converge them. This is the domain of platform business models and decentralized blockchain-based models. CIOs must understand the business concepts and how technology amplifies and make these ecosystems possible.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Top Five Myths of Modern Infrastructure (and How to Dispel Them)

There are more and better infrastructure options than ever before. But with more choices comes more uncertainty, more risk, and ever-more hyperbolic claims. What is real, and what is just hype? Join us to uncover the truth about modern infrastructure, including: public cloud, edge, converged, hyperconverged, composable, DevOps, virtualization, containers, automation, monitoring and AIOps.

Wednesday, 01 December, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

CIO Workshop: The Hybrid Future − Creating "Psychological Safety"

The “hybrid future” will bring new challenges in leaderships styles creating a sound working environment. This workshop will provide CIO’s with additional tools and perspectives to create an environment that encourages, recognizes and rewards individuals for their contributions and ideas by making individuals feel safe when taking interpersonal risks.

Wednesday, 01 December, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

Contract Negotiation Clinic: Top 10 Tips, Tactics and Tricks for Negotiation Success.

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Maverick* Research: Pursuing a 360-Degree View of Your Customer? Time for a 180!

Pursuing a "360 degree view of the customer" is complex. Why? It's a mess of expensive technology investments with overlapping functionality. Through lessons learned from the past 20 years of investment in this high-growth, hyped-up space, you will learn:
- How past pursuits of unified data such as CRM and Master Data Management have failed us
-Whether to pursue "360 degrees" or a subset of that
-How to measure and evaluate progress

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Application Modernization Options: What Platforms to Consider for Rearchitecting or Rebuilding?

The need for rapid change and agile development and composition of applications will often drive modernization demands. When considering the modernization aspects, what platform types should be considered for which workloads and benefits and what developer personae?

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Data Management Evolves to “Always Active-Always On”

Millions of sensors, devices and systems collecting data from operations demand even more data preparation, validation, assurance and trust than ever before. The integrity of decisions is subjected to societal judgment and financial analysis and it's no longer acceptable just to add more hands to the task. Augmented data management can help now and will evolve through 2025 to an always on, active metadata enabled approach.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

ESG: What Boards Want CIOs to Know and Do

Stakeholder pressure is driving the growth in board attention on environmental, social and governance (ESG) issues. CIOs should verse themselves on what ESG is and how it's different from sustainability and CSR. And CIOs should be prepared to inject data and insight that will help the enterprise improve access to capital, cost of capital, operating costs and ultimately stock performance.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Finding Blue Oceans by Extending Platform Business and Ecosystems

The post-pandemic future is creating new white space opportunities. CIOs can use platform business and ecosystems to move into these blue oceans. CIOs have already built the foundation: the digital business technology platform. This session will help CIOs identify what their baseline is and what to do next to drive growth.

Thursday, 02 December, 2021 / 10:15 AM - 10:45 AM IST

(Wednesday, 01 December, 2021 / 11:45 PM - 12:15 AM EST)

Peer Conversation: Diversity, Equity and Inclusion for Senior Executives

This session will be a facilitated discussion focusing on the Women Empowerment and importance of diversity, equity and inclusion for leaders who manage large, diverse organizations and teams. What culture, organizational politics, and tactics are you and your peers using to address these very current, and critical issues?

Thursday, 02 December, 2021 / 11:00 AM - 11:45 AM IST

(12:30 AM - 01:15 AM EST)

Guest Keynote: The Art of Thinking Clearly

Our brain is optimized for a hunter and gatherer existence. Today, we live in a completely different environment. This leads to systematic thinking errors — errors that can be devastating for your money, your career, your happiness. Thinking clearly is possible. However, only few people achieve it. Rolf Dobelli will present to you the most consequential thinking traps and how to avoid them. Success is the result of independent thinking. Here, you will learn how to do it.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Signature Series: The CIO and Technology Executive Agenda for 2022 — How to Master Business Composability

COVID-19 changed the way enterprises do business, triggering unprecedented volatility. Existing leadership, and technology principles are ill-suited to thrive in this new world. This year’s CIO and Technology Executive Agenda, drawing from one of the longest running surveys in the world, explores the leadership actions necessary to maximize business value delivery during this period of volatility.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

CEO Conflict Management Approaches, and How CIOs can Best Deal With Them

This session is based on Gartner's CEO survey, and over 400 responses. CEOs were asked their primary approaches to resolving conflict among members of the executive team. Five different approaches were analyzed, looking at the pros, the cons and the politics. CIOs can develop strategies to help them make the most of their CEOs conflict approach.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Signature Series: Future of Work Reinvented

This session will clarify Gartner's latest research position and advice to CIOs on the future of work.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Planning for Volatility — How to Create a Resilient and Flexible Strategy

One key lesson from the past year is that a lot can change very quickly. Even the most basic assumptions about when, where and how we work have been broken. How do you plan for the future when the foundations of your enterprise have shifted and when further shocks are inevitable? This session will provide CIOs with the practical steps and tools they will need to create a resilient and flexible strategy for success.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Top Trends in Security and Risk Management

“Top trends” highlight strategic shifts in the security ecosystem that aren't yet widely recognized, but will likely have industry impact and potential for disruption. This presentation will describe trends in security and risk management and how organizations are taking advantage of these trends. Key issues include: Top technological improvements in the security product landscape; Trends in creating a top notch security organization, and long-term trends that will influence security strategy.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Use Cloud to Set Your Organization's Digital Ambition

CIOs should now leverage cloud to set their organizations digital ambition, beyond the traditional use of cloud for agility, and potential cost efficiency. Learn how cloud can be used not just to improve current business models but create new business models, products and services. This session will also help identify the road blocks in your path and how to avoid them.

Thursday, 02 December, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Ask the Expert: Everything You Wanted to Know About Cloud Data Management and Integration

Data and analytics teams are under pressure to cater to the demands from business teams for integrated and governed data for their requirements. However, data management experts are unable to provision integrated, clean and governed data in real time due to their traditional architecture. Leverage this ATE session to get your key questions answered on augmented data management and data engineering, multicloud and hybrid data management architectures and ecosystems.

Thursday, 02 December, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Ask the Expert: Master the Art and Science of Persuasive Communications.

Your professional and organizational success hinges on your ability to tell a compelling story. Most people have some experience communicating and presenting, but the majority believe they can do better. In this session, Gartner storytelling expert Ed Gabrys addresses questions from you and your peers to explore approaches rarely covered in conventional storytelling and presentation sessions, but often used by many of the best speakers.

Thursday, 02 December, 2021 / 12:00 PM - 12:45 PM IST

(01:30 AM - 02:15 AM EST)

Ask the Expert’: How to Apply Product Management in a Midsize Enterprise (Exclusive to Midsize Enterprise)

Midsize enterprise IT teams struggle to apply product management, which can hinder their delivery of digital transformation. MSE CIOs can benefit from a product management approach by using a hybrid model that focuses on a few products combined with flexible product teams. Bring your questions to this interactive discussion and learn from those posed by your peers.

Thursday, 02 December, 2021 / 12:45 PM - 01:05 PM IST

(02:15 AM - 02:35 AM EST)

Solution Provider Sessions

Thursday, 02 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Energy and Utilities: 2021 Survey Trends

Gartner surveys reveal what business and technology leaders are focused on in 2021 and planning for in 2022. These trend signals can help utility and oil and gas decision-makers understand how the technology and digital agenda are changing. This session provides high-level advice to energy companies so you can get ahead of the game in your own organization considering the important backdrop of industry context and evolution.

Thursday, 02 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Manufacturing: What Matters Most — From Our CEO, Digital Workers and CIO Surveys

We can't give you mind-reading powers, but we can show you what CIOs and CEOs have said about the future of manufacturing. This session will highlight the findings from both the CEO and CIO surveys for all of the manufacturing, with additional analysis of where they align and differ from other manufacturing sectors: automotive, consumer goods (and retail), heavy machinery, and industrial manufacturing.

Thursday, 02 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Government: The New Era for CIOs Requires You to Take These Three Actions

Disruption has occurred! Digital government effort rose to the challenge and CIOs must lead their organizations to sustain and grow these efforts. In this session, we will explore insights from the 2022 Gartner CIO and Technology Executive Survey on what leading governments are doing to sustain and accelerate digital government.

Thursday, 02 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Insurance: Three Technology Traps That Will Land Insurers in Serious Trouble

The digital acceleration gear shift requires insurance CIOs to embrace the need for pace and build agility to get to value faster. As insurance CIOs accelerate adoption of new technologies they risk falling into three major traps that could land them in serious trouble. CIOs attending this session will get insights into the three traps and practical advice on how mitigate the risks.

Thursday, 02 December, 2021 / 01:30 PM - 02:00 PM IST

(03:00 AM - 03:30 AM EST)

Executive Insights: Digital Transformation and Innovation at ICICI Lombard

In today’s world, consumers are becoming more digital savvy. In a physical intensive industry like insurance, digital means of adoption has gone up significantly across the insurance lifecycle. The Cloud has become an important part of the digital transformation journey as organizations look at progressive modernization of applications and leverage the latest technologies such as AI and ML. Learn how ICICI Lombard has embarked on this journey towards digital transformation and innovation in the Indian insurance sector.

Thursday, 02 December, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

Ask the Expert: 2022 CIO and Technology Executive Agenda

A follow-on from the Signature Series presentation “2022 CIO and Technology Executive Agenda — How to Master Business Composability." In this interactive session, attendees have the opportunity to explore the factors that enable enterprises to master business composability.

Thursday, 02 December, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

CIO Roundtable: Share Your Hack − Addressing the Implications of Agility Beyond “Agile delivery” Methods

“Agile” focuses on the rapid delivery of technology solutions. Agility is the speed with which we can pivot or change directions as an organization. 2020 emphasized the need for technology leaders to be able quickly pivot to allow for business continuity. This roundtable provides a facilitated forum to share your “hacks” on what worked and what didn’t in our efforts to learn from 2020 and build “agility” as a sustainable skill.

Thursday, 02 December, 2021 / 01:30 PM - 02:15 PM IST

(03:00 AM - 03:45 AM EST)

Ask the Expert: The Future of Work Reinvented

Join us for an opportunity to engage more deeply in the themes and concepts presented in the Signature Series session: Future of Work Reinvented. This moderated, townhall-style session will include a panel of Gartner experts sharing insights and responding to questions from the audience.

Thursday, 02 December, 2021 / 02:15 PM - 02:35 PM IST

(03:45 AM - 04:05 AM EST)

Solution Provider Sessions

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Architect Experience With the New Customer Experience CORE Model

Customers aren't just looking for products anymore - they want experiences. But how do you architect for experience when so many parts of the organization use technology to engage customers in different ways? In this session, we will share Gartner's vision for a new business architecture designed to drive a lasting and valuable customer relationships in a world of continuous uncertainty.

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Funding Digital Acceleration

As CEOs, CFOs and Boards of Directors accelerate and focus investment on digital initiatives, CIOs charged with executing these initiatives find it difficult to secure the necessary funding to propel their organizations. To successfully drive digital acceleration, CIOs must look beyond traditional funding models to match investment with opportunity and achieve their longer-term capabilities.

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Going From “We Can’t” to Helping CEOs Drive +3% EBIT From Digital Capabilities

CEOs on average expect digital business to increase EBIT by 3% over the next two years. CIOs should be rehearsed, equipped and ready to help CEOs grow their way into that future. Here are the steps CIOs should take to build the capabilities businesses will need.

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Realizing Value From Composable AI Through XOps

As AI becomes an integral part of composable business architectures. Enterprises struggle with harmonizing data, analytics, and AI disciplines, resulting in scalability and operational challenges. The XOps framework (Top 10 trend) helps bring in operational efficiency and economies of scale by ensuring reliability, reproducibility and reusability toward building an augmented digital workspace.

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Reimagine Your Reward Strategy to Attract and Retain a Borderless Workforce

COVID-19 has led organizations to rethink everything about talent management. The rapid adoption of remote/hybrid working not only enables employers to reach talent in markets they've never been able to but also drives the emergence of a borderless workforce. In this session, participants will gain insight from market trends, learn how to adapt their reward strategy to attract and retain a workforce, from hybrid to borderless.

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Roadmap to Modernizing Your Integration Platform

This session will talk about the roadmap/steps that software engineering leaders should be taking in order to modernize their existing integration platform and move to iPaaS.

Thursday, 02 December, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

CIO Workshop: Building an Operating Model for the Future

2020 saw an acceleration in digital technology adoption, major shifts in the way work gets done combined with huge shifts in customer & business expectations. CIO’s must adapt their operating model to address these shifts and expectations. This workshop will address/focus on: why changing the operating model is a must, what the key focus areas that should be addressed, and how to address the top points of pain.

Thursday, 02 December, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

Contract Negotiation Clinic: ServiceNow

This session will cover the guidance senior leaders and subject matter experts need to know what challenges organizations experience when contracting with ServiceNow: determine how to avoid cost pitfalls, conduct realistic evaluations, understand how to estimate license needs, and what questions to ask about future product roadmaps and negotiation strategies.

Thursday, 02 December, 2021 / 03:00 PM - 04:00 PM IST

(04:30 AM - 05:30 AM EST)

Contract Negotiation Clinic: Software as a Service

IT leaders are seeing a proliferation of SaaS contracts. This interactive session will cover:
- key SaaS contract terms and which ones to negotiate
- identifying and negotiating hidden SaaS costs
- how to futureproof SaaS contracts
Please note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas.

Thursday, 02 December, 2021 / 03:30 PM - 04:00 PM IST

(05:00 AM - 05:30 AM EST)

Banking: Anticipating Fintech Disruption — Forming, Swarming, Performing

Fintechs are all around and as they formed, banks have seen how they changed the competitive landscape. What if they coalesced in swarms? This session outlines the digital banking implications of fintechs going forward and the next level threats and opportunities for CIOs to address.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Signature Series: Gartner’s Top Strategic Predictions for 2022 and Beyond — Leveraging What We Have Learned

After a year of uncertainty, "impact" will be the watchword of 2022 as companies try to show stronger value and greater flexibility in recovery. Those who emerged ready to apply what was learned toward mining the next innovation will enjoy the calm after the storm.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Go-To Techniques of the Innovation Heavyweights

We present go-to techniques of the innovation heavyweights as shared in our innovation case study spotlight series and “prism” infographic. Providing CIOs with go-to techniques they can try out within their own business, we present an overview of the use case prism and then dive into select company examples such as U.S. Navy’s 20-year vision video, Discover FInancial Services' Storytelling techniques and many more.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Hybrid Everything: Reinventing How We Work, Interact, and Live Life

The postpandemic period provides a rare opportunity to reinvent a “forever hybrid” world - and CIOs play a crucial role. How should enterprises engage with customers? What are the new ways of working ? How will life activities like exercising, learning, and watching sports be re-invented? Don't settle for thinking that hybrid = remote + onsite. This session will push you to reinvent the hybrid equation.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Signature Series: Gartner's Board of Directors Survey for 2022 — Roadmap to Renewal

Boards are taking a more active role in driving companies out of the pandemic and having a strong ‘Renew’ phase for their companies. It is imperative for CIOs and Executive Leaders to understand what the Board priorities are, where their focus lies and ensure that they can align their activities to support these initiatives. This has strong impact both from an enterprise success perspective, as well as from a personal career growth perspective. The Board of directors survey 2022 provides CIOs and Executive Leaders with the insights needed to understand Board of Director priorities, and to align their activities to those priorities.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

The New Operating Model for Democratized Digital Delivery

Technology work, once the sole purview of dedicated IT shops, is being democratized. Unfortunately, many leaders are still wedded to legacy structures and traditional ways of working that fail to recognize the extent to which technology work is distributed throughout the enterprise. Join this session to see how real-world companies are adopting new operating principles to foster and orchestrate the democratization of technology work across the enterprise.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Decide if Open Source in the Cloud Is Right for Your Organization

Open source has become the predominant venue for software innovation. Vendors use a variety of licensing models to protect their intellectual property, and each model can impact users in different ways. Some vendors shift from open-source to source-available licensing, which could have serious ramifications. This session explores the risks and benefits of open source and source-available licensing in cloud environments.