Gartner Symposium/ITxpo 2018 13 - 16 November / Goa, India

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Registration will take place in the Registration Pavilion. We encourage you to check that your gartner.com profile matches your priorities and industry. Your Industry will print on your badge and will help you connect with like-minded peers. Completing your profile will also streamline your registration experience. If you have completed your profile, you will receive a QR code via email pre-event that you can scan at registration to expedite printing of your badge. Don’t forget, you’ll need photo ID to pick up your badge. Badges must be worn at all times during the event. If you lose your badge, please return to Registration with your photo ID to pick up a reprint of your badge.

Attending the Orientation Session is the best way to make the most of your experience. These sessions highlight the new features and activities we have incorporated into the event.

Attending the Orientation Session is the best way to make the most of your experience. These sessions highlight the new features and activities we have incorporated into the event

We are living in the largest institutional and human shift in the history of our species. It is a complete resetting of the operating system of our planet. The Rewrite is a multi award-winning talk and series in partnership with Forbes on the future of our world and the way that organizations can stay relevant and thrive. It’s a playbook for the post innovation era. Innovation as a concept has failed us. It has become void of meaning and thus crippled companies ability to respond to the world being rewritten around them. What’s next? The Great Rewrite. That’s what.

Enjoy some tea, coffee and light refreshments at the ITxpo while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event.

Exclusive for Gartner Executive Programs Members, join us in the Executive Programs Member Lounge Spotlight Center for the opportunity to have an intimate Q&A session with Guest Keynote Speaker, Leonard Brody

A Service Management Office consists of ITSM professionals driving varied service management initiatives at a strategic level to ensure that IT services are delivered as per expectations of the business consumers. Since the SMO is not a billable unit, it becomes important to define the value of the SMO team in context of it’s deliverables. CIOs often face the following questions when it comes to the SMO: 1) Where should the SMO be placed in the organization to be effective? 2) How do you decide on the number of people required to be part of the SMO? 3) What are the key deliverables for the SMO? 4) Which metrics can be used to measure the efficiency and effectiveness of the SMO? 5) What is the business value of a SMO?

All organizations across the global follow poor security practices without even understanding the deeper impacts these might have on the entire security posture of their organization. This session is going to highlight such practices which will be immediately stopped by organizations.

*Hands-on workshop* Increasingly, executive leaders view design thinking as pivotal to unlocking innovation. The approach transforms customer experience, a top priority for CEOs, CIOs and CMOs .This workshop will provide pragmatic, hands-on experience on how to conceptualize and execute design thinking to improve the an organization's ability to unlock CX innovation for products, services, offerings or applications. Pragmatic workshop on applying design thinking. For: CIOs, EAs, product mana gers, executive leaders

What are the biggest challenges and opportunities considered by Media CEOs today? How can the industry recognize the changing consumer habits and the evolving broadcasting technologies to respond to the consumer's demands?

CSPs entering or servicing the evolving communications market face challenges attaining the skills and competencies required. CSP CIOs' success in developing talent for digital business hinges on addressing skills, culture and leadership transformation. In this session, we'll discuss the steps through specific examples about how other CSPs have collaborated with HR to address their challenges.

What are the building blocks you need to support the new value proposition for a digitalized insurance business? How do life and P&C insurance CIOs identify the technologies they need to successfully manage their ecosystems, their customers, their data and their employees? That needs a digital business platform capable of integrating diverse technologies such as analytics, blockchain or the Internet of Things. This session will help CIOs build the technology roadmap for the business ecosystems and the digital business platforms they need to deliver their new value proposition.

The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain and the programmable economy for CIOs and senior business leaders. It provides guidance for the future and establishes a road map to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

Manufacturing IT leaders face an era of unpredictable and highly challenging operating conditions. Gartner analysts developed four scenarios for the future that will enable manufacturing CIOs to anticipate and prepare for change through 2023. Learn how to leverage the scenarios to lead your organization through turbulent times.

Join your peers to discuss how you're using Big Data/BI/Analytics to increase business performance in Manufacturing. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

It is easy to hear great visions for what AI could do, but it's more important to share its practical accomplishments and core limitations in Financial Services. What has your experience been with AI? What limitations have you encountered? Where have you found success? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Mapping out scenarios for a digital banking world — describing the threats and opportunities emanating from the digitalization of the industry practical implications and issues associated with each scenario and quadrant.

All governments claim uniqueness and want control, empowering them to shun or impose additional requirements on, public cloud providers. Agencies have typically classified data poorly and generally higher than necessary. Exacerbated with insistence of data sovereignty, this is now preventing wider public cloud adoption and should be challenged. We offer practical advice to ensure that rational thought processes are baked into the organization to prevent unnecessary and unsustainable effects.

It's all well and good to say: Fail fast! Fail forward! Fail often! But you’re not a Silicon Valley start-up, so you’re going to be up against organizational antibodies that are extremely stealthy and insidious. In most cases, there is an incompatibility between the failure required for successful innovation and the failure-phobia that inhabits most corporate cultures. This short session will describe the difference between good and bad innovation failure and provide a way to get around the innovation-killing antibodies that lurk in every enterprise.

CIOs are under continuing pressure to cut costs or deliver more with fewer resources. CIOs can use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives.

Many organizations are considering deploying RPA and are confused as to what is RPA and what is AI and how much of each type of tool they should investigate or buy or install? This session will outline the tools and Gartner's approach to RPA tools in terms of which tools to use when to achieve business outcomes.

Learn how IoT is transforming manufacturing in a number of important ways. From reducing risk and driving operational excellence to building new business models and customer engagements. Discover how IoT goes way beyond connecting things, and how to use data and AI to deliver business value.

Enjoy a hot buffet lunch at Lawn 8 Pavilion while networking with peers, colleagues and sponsors. Please email India.events@gartner.com if you have any dietary requirements.

Many enterprises starting out on their IoT journey lack mature IoT delivery approaches. Due to inflated expectations, over-the-top vendor marketing and poor upfront planning, many projects and PoCs have not made it into production. MSE CIOs making their foray into IoT should prepare their enterprises by adopting an IoT benefits framework. This roundtable will allow questions to be asked and experiences to be shared.

Neuroscience is destroying century-old concepts of how executives and managers need to lead and communicate. By understanding emerging research about how brain works, a new generation of brain-aware leaders will more effectively shape employee engagement, creativity and motivation to optimize performance and drive business results. This workshop is part presentation and part facilitated discussion on how the ideas presented could be applied in attendees' organizations.

Willful disruption is the story of five intentional disruption styles to disrupt others or to respond to digital disruption emerging around them. These styles embody the lessons learned from the greatest disruptors (including Google, Amazon, Apple and Facebook).. This workshop utilizes Gartner’s Willful Disruption Intent model to examine your strategies for disruption and innovation.

This Magic Quadrant discusses three technologies firewalls, web application firewall and intrusion prevention system.

Manufacturing industries are undergoing a transformation enabled by information technology and AI. Even when the physical product does not change, its digital features will, requiring improved and new manufacturing and electronics processes. Join your peers for a discussion on how to communicate what AI means for manufacturing and how to find solutions that will work for your organization.

Increasingly, insurance companies are beginning to deploy a variety of artificial intelligence and robotic technology to support the business. However, this traditional industry is only at the beginning of learning how to effectively use these solutions and how to change the internal culture to make their use more successful. This presentation will review the range of robotic technologies which insurance CIOs should be aware of, highlighting the best use cases and deployment models for each.

Most CIOs are being asked to generate business value at an increasingly lower price point. However, the goal is simply to reduce the cost of IT, without consideration for change in IT capabilities to provide services that enable business value. This presentation will explain through the use of examples from the CSP industry, how CIOs can both optimize costs and maximize business value.

Expanding on the Digital Banking Taxonomy capability for financial agility, we start to explore new ways of measuring success in digital banking.

Manufacturers can no longer incrementally improve innovation, but must transform to become disruptors or risk being disrupted themselves. CIOs and IT leaders should use AI to improve product innovation. This session will provide attendees an overview of insights and lessons learned from real world examples.

In an era where customers and investors expect mobile banking from financial services companies, the pressure is on to continue advancing digital strategies. While the industry has an intense focus on mobile apps, mobile is just the beginning of the fintech revolution. Join us for a discussion on going beyond mobile and creating better experiences through the use of APIs.

Banks in India are facing substantial disruption from platform companies like Alibaba, Amazon and Tencent. To compete in this dynamic environment, Banks are transforming to a business architecture that enables extreme customer convenience, extends portfolio to beyond banking services; and radically reduces costs. New technologies like AI, Cloud, IOT & Blockchain are playing a significant enterprise wide role in support of this new architecture.

Trends around ‘Digitization’, ‘Mobility’ and ‘Connected everywhere’ are driving demand for more data. This data gets processed and stored in Datacenters making them Critical for Enterprises and Customers. A while back there was a projection that large Cloud Datacenters will be panacea and will help solve all the issues around Datacenter deployments and making Architectures simpler. However, over time, Users and Datacenter experts have come to realise that issues around Latency, Bandwidth and regulations would drive a complex Datacenter ecosystem. Large Cloud Datacenters, Medium sized Regional Datacenters as well as Local Edge Datacenters are all going to exist and grow. This end to end ecosystem of Datacenters, right from Cloud to the Edge is throwing up new challenges. Bhagwati Prasad would share some of the challenges being faced in wide ecosystem of Datacenters and what could be some Innovative ways to address some of those challenges.

Faced with declining margins and competitive business scenarios, Communication Service Providers are looking at alternative mechanisms to drive revenue growth through digital business strategies. Join this Meetup to share best practices and exchange ideas with your peers. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Public Sector organizations across industries in India are undertaking various digital transformation initiatives. While some organizations have started implementing different initiatives, others are just beginning. Where is your organization in this journey? What have you learned in your approach? What would you advise others when embarking on the digital transformation journey? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Outsourcing deals rarely achieve “expected” success, leaving both organizations and their providers dissatisfied with the results. Clinic attendees can use this session to understand how to prepare for and successfully fair and balanced outsourcing deals.

In this session we will aim to take stock of the exciting retail landscape and the many valuable and alarming trends that are affecting this industry. You will also get a sense of the options provided by Google Cloud to enable your organization's digital transformation efforts and stay ahead in this competitive landscape.

Digital banking transformation initiatives are at the core of each IT budget today. Most banks' executives think that embracing the digital journey will diminish the overall IT costs and unleash new business opportunities. However, Gartner has analyzed the IT budgets and the digital initiatives of a number of banks worldwide to discover that IT budgets are usually not decreasing at all but instead that the cost structure at the bank is changing.

Organizations want to understand what they can do with RPA. In this session, we will discuss the most popular use cases.

Digital government technology platforms (DGTP) enable digital government transformation but more importantly an escape from the perpetuation of siloed business processes and technical debt embodied in legacy thinking and systems. CIOs taking a forward thinking approach to solutions architecture need to master their organization’s business, consider opportunities for modernization present in their DGTP roadmap and recognize how a platform approach changes IT’s interactions with program areas. Screen reader support-enabled.

40% of the world's adults remained unbanked and underserved. Fintech vendors are harnessing AI technologies to extend financial services to people who are unbanked and not credentialed for credit. These disruptive vendors are providing unbanked users the ability to 'leapfrog' slower-moving, traditional banks by accessing new digital financial instruments. CIOs at FSIs can explore key trends — data science, deep learning and natural-language processing, pointing to the future of digital finance.

Most CSPs are undergoing some form of digital transformation initiative. Some are progressing well, some are not. Of those who are not, they share common pitfalls. This presentation will highlight what not to do (and what to do about it), based on observations and leanings from CSPs.

IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.

This roundtable will explore the best practices and tips on how CIOs can shift to a more "above the line" business-aligned way of successfully reporting the value of IT. We will also share areas of frustration, challenges and pain-points. Participants in this roundtable will leave this session with ideas, recommendations and a fellow-traveler connection.

Enjoy some tea, coffee and light refreshments at the ITxpo while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event.

Innovation is the end result of inclusion, diversity, and good leadership… if you lack one of these three points, you’re not innovative Boards and management are reflecting on the culture and sub-cultures of their organisations more than ever before. They are assessing whether issues exist, their underlying causes and what actions can be taken to evolve their culture, including protecting those critical features that have served them well. Forward thinking leaders have identified that a culture that supports innovation can be a differentiator when competing for customers and talent. Whilst many organizations recognize the importance of digitization, most are struggling to achieve and deliver the business benefits. In today’s fast-paced world driven by digital and social - best practice for digitalization involves not abandoning history and throwing away established core business and totally transferring to a new IT way of doing business, but combining the strengths of both. Research evidence from our consulting practice reveals that leaders and managers find themselves up against a number of key dilemmas when seeking to digitize. By confronting these dilemmas and seeking effective reconciliations between their competing demands, organizations can embed new solutions that synergize older traditional business with the new worlds of IT.’’ The more we go digital, the more we need analogue

Join your peers, front-runners and industry-leaders for a special Industry focused Reception.

IBM invites you to an exclusive CIO reception featuring one of the greatest young achievers of our time who broke norms and stereotypes to create history. Stay tuned...

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

ITxpo showcases the most innovative solutions in one convenient location organized into technology-focused Marketplaces. With a 360 view, you can quickly evaluate the vendor landscape and source technologies that align with your business priorities. By directly comparing more solutions in less time, ITxpo streamlines your solution discovery.

Registration will take place in the Registration Pavilion. We encourage you to check that your gartner.com profile matches your priorities and industry. Your Industry will print on your badge and will help you connect with like-minded peers. Completing your profile will also streamline your registration experience. If you have completed your profile, you will receive a QR code via email pre-event that you can scan at registration to expedite printing of your badge. Don’t forget, you’ll need photo ID to pick up your badge. Badges must be worn at all times during the event. If you lose your badge, please return to Registration with your photo ID to pick up a reprint of your badge.

Attending the Orientation Session is the best way to make the most of your experience. These sessions highlight the new features and activities we have incorporated into the event

Digital business transformation is upon us. Enterprises large and small recognize the power of technology to transform their ability to deliver value. But where is it leading? The Opening Keynote will connect the dots on your digital journey – from culture to technologies to strategy to operating models… all so you can adapt to a world of continuous change.

This session looks at the new Magic Quadrant and Critical Capabilities for Hyper Converged Infrastructure and the five workloads of consolidated, business critical, cloud ROBO and VDI use cases.

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Enjoy some tea, coffee and light refreshments at the ITxpo while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event.

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When new technologies make bold promises, how do you discern the hype from what's commercially viable? Gartner Hype Cycle gives you a view into how a technology or application will evolve over time.

Women represent only 31% of the global IT labor pool and less than 25% of IT leaders. Leading CIOs understand that there are clear business benefits that result from including women on teams that are making innovative, strategic decisions for the digital enterprise. They also understand that improving gender balance requires both recruitment and a retention strategy. This session will show how Adidas, Telstra and others are using low-cost, high-impact ways to recruit and retain women in IT.

Learn how VMware NSX® Data Center is foundational to the software-defined data center and completes the virtualization infrastructure, enabling IT to move as fast as the business demands without compromising the security or availability of critical applications.

In this session, we will moderate an experience exchange among information and technology leaders in enterprises on best practices and pitfall avoidance in strategic digital business initiatives. We'll also draw from a range of relevant case studies collected over the past months.

We will consider both sides of the argument: Either that insurance organizations should treat core systems as systems of record only (keeping innovation separate) or that core systems are an integral part of transforming the organization (innovation is embedded within).

Some CIOs say, "Every presentation in front of the board, is an opportunity to get fired." Board presentations are often high stress encounters for CIOs and other executives. This session will present practical tips and techniques for dealing with board presentations, from reporting status to dealing with digital discussions.

As AI makes its way from data science and into IT solutions and systems — a new set of skills and competencies is needed. AI trainers, humanizers, emotion specialists, data curators and training data sourcer — we will look at the new titles, roles and responsibilities making up an AI competent IT department. Perhaps counterintuitively, you will find that these new roles require more understanding of humans than machines.

Enterprise architecture and technology innovation leaders are key enablers for digital business and are accountable for helping the enterprise balance the risks and benefits of digital business. This session helps IT leaders in planning for a successful 2019 iteration for the enterprise architecture and technology innovation role. Leading practices for success are provided in this discussion.

IT infrastructure and operations leaders face the challenge of managing a portfolio of skills that support existing environments while enabling a more agile future of digital business initiatives. Learn how to identify the skills that are increasing and decreasing in demand and how to use the results to target talent acquisition, development and retention programs.

Join your peers to discuss practical methods for increasing end-user awareness of cyber threats in your organization. What's worked for you? What tools are you using? What are the most effective ways to increase awareness at the associate level and to communicate at the board level? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

It’s challenging enough as an IT leader to get a seat at the Board of Director's table; however, when you’re a woman, the challenge intensifies. What techniques, tips and advice can other women share who have been successful at this? What common languages does a woman in IT need to learn, fine-tune and adopt to have presence, influence and impact? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Come and find out what 3,102 of your peers are doing to build a new foundation to master this change. This session presents you with an opportunity to compare and contrast your view of the future with that of your peer group and so refine your leadership agenda for 2019.

This clinic will walk through and illustrate through actual vendor scenarios how to use financial models as powerful tools when planning and strategizing vendor negotiations. The negotiation scenarios illustrated during the clinic will show how and when to use four different types of financial models and related action items for cost transparency and also to use as negotiation leverage. The analysis models will include TCA (total cost of acquisition), NPV, BAU demand forecasting, and "Make Me Whole" financial equivalency analysis for on-premises to cloud migrations.

Organizations are facing a storm of digital disruption that has significantly changed how technology is envisioned, built and consumed. CIOs must understand these emerging technologies to ascertain the impacts they will have on their business. This session will identify the key emerging technologies that CIOs must track.

This is a follow-on to the 2019 CIO Agenda session with the aim to highlight some industry differences for key questions such as top business priorities and "top tech to win." A key outcome is to identify which are the leading industries leveraging new technologies and what can CIOs do to learn from them. Hint: use Gartner Industry Analysts and Executive Partners.

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Data is exploding 10X yet only 1% gets analyzed. Companies realize only a fraction of the potential value from data. This requires solving the data problem before embarking on an analytics strategy thus demanding improved storage & memory solutions that go beyond traditional technologies. Attend this session to discover how breakthrough technologies such as Intel® Optane™ DC Persistent Memory can redefine datacentre & accelerate business growth.

As new technologies and emerging competitors disrupt established industries, enterprises around the world are seeking their own Digital Transformation to keep pace. Hear about technical and non-technical changes undertaken by other large enterprises and learn tips and tricks on how you can get started with your own transformation journey.

Organizations need to digitally transform their business in order to outlive the competition and to attain improved business benefits. To be successful, digital transformation must cover all aspects of the IT organization, including culture/people, processes and architecture/technologies. Red Hat’s unique approach to digital transformation unites leading hybrid cloud technologies with a comprehensive portfolio and partner ecosystem.

Come learn about Google Cloud's vision for hybrid cloud. This session will show you how Google Cloud's Kubernetes & Istio-based Cloud Services Platform will bring the efficiency, speed, and scale of the cloud to you. We’ll help you see how Google Cloud is providing the future of cloud infrastructure; from the public cloud, to your datacenter with a consistent platform for modern application development.

Microsoft's AI Masterclass is a unique Ideation workshop designed for leaders to enable them think out loud about their business challenges and put a technology driven solution against each of them while being guided by Expert.

Intelligent automation is changing the way enterprises operate by using advances in technology to optimize processes, personalize customer experiences and enhance decision making. In this session, we will outline the steps pioneering organizations are taking toward intelligent automation and ways of how they balance the operational efficiencies gained with the changes for their workforce.

In this Research Board session, Jorge Lopez will engage the audience in a discussion about how to apply Gartner's business model construct to define their companies' target state. This session will take place on November 14 @ 12:30 to 13:15

This session is a facilitated roundtable discussion on the theme of gender politics. Political perspectives and tactics can vary by gender. More importantly, executive leadership may receive and respond very differently to a tactic when applied by a woman rather than when a man uses the same tactics. This session will explore some of the subtleties of the politics of gender in an interactive discussion.

This workshop leverages the breakout session "the 2019 CIO Agenda" to explore the skills, knowledge and experiences necessary to reimagine and implement business model change at scale. It will allow CIOs to interpret the 2019 CIO agenda and help prioritize their own leadership action items.

The future of banking is changing fast with massive technology led change in several industries. Our architectural direction is to build an adaptive layer that will allow us to connect to clients/ partners and support interactions based on APIs. For that we create a platform to upskill the technology expertise landscape of the Bank and guide developers on our journey to build for Openness and Integration.

Are you looking to link your assets, make them talk to each other, make them smart and have a complete visibility over them or are you just generally curious. Whichever the case, this is the session you should attend where We take you through the Voltas (India's leading HVAC equipment and Services provider) journey of connecting HVAC chillers.

Human-centered design has become a widely adopted practice in companies to support the development of products and services, and yet it is often not applied to the design of our companies and workplaces themselves. Our basic approach to management is stuck in the industrial age, where productivity is of prime importance and we focus on how we can become more like machines: more predictable, more efficient, more productive. The challenge, though, is that to succeed in the future of business we to need more deeply embrace our humanity, not fight against it. What will become increasingly essential is focusing on the work that machines can’t do: the work of creativity, empathy, and conscience. In this session, Jessica Quinn will share strategies for building more human-centered workplaces, focusing on what human beings need to thrive in the workplace, and how workplaces can thrive in return.

Enjoy a hot buffet lunch at Lawn 8 Pavilion while networking with peers, colleagues and sponsors. Please email India.events@gartner.com if you have any dietary requirements.

The cloud-native Architecture becomes the foundation for microservices required for an agile development and maintenance of applications. The demo will walk you through a Fintech use case and how microservices, AI and other elements of a Fintech app come together to create a cloud-native architecture. Key areas of interest will be containerisation of applications/microservices, 24x7 availability, auto-scaling and versioning.

Join this session to learn how the ITScore and the ITBudget assessments can help you. ITScore is designed to help CIOs and IT leaders evaluate the maturity of both their organization as a provider of IT services, and the enterprise as a consumer of IT. ITBudget will show you how your spending compares to industry averages in a customized report.

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Transformational Employee Experiences! The nature of work has changed. Isn’t it time enterprise tools did, too? Today, people must be empowered to work when, where, and how they choose—with secure and seamless access to any app on any device. Learn how VMware digital workspace solution helps employees innovate without restriction, so you can drive your business forward.

The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.

There's a battle brewing wherein CIOs need to stay on the forefront. Digital business is creating new business models and it seems that each new one is threatening to disrupt the next one. Here is how it goes: the traditional value chain model is being disrupted by its digital version; which is being disrupted by the platform business model; which, in turn, may be disrupted by blockchain-enabled decentralized models. Come find out which business models your enterprise should pursue and watch out for.

Data & analytics is at the core of digital business, reinventing industries and redefining business models. Distributed analytics teams in business functions are leading the charge and reshaping IT’s role in data and analytics. This session will cover: (1) How to foster and not fight business led analytics; (2) Striking the balance between IT led centralized/business decentralized teams and (3) "Must have" strategic roles and partnerships

These days, just about everyone is undertaking a digital transformation of one kind or another. But many transformations are stalling when they should be scaling. The transformation fatigue that is setting in requires a strategic response from the business. This session focuses on the little — often overlooked — actions that business leaders can take to transform and change their culture. The session is an antidote to the big bang transformation plan. It aims to provide short-term strategies and tactics that CIOs and other leaders can immediately apply to keep their transformation on track or get it underway.

CIOs and IT leaders in global enterprises are familiar with the U.S.-based digital giants: Google, Facebook, Amazon and Apple, as there is a significant amount of research and media coverage on each of these companies. However, the Chinese and Asia/Pacific digital disruptors are normally shrouded with regard to how they are disrupting the digital business landscape.

Organizations often share that they find it difficult to scan the emerging technology horizon to find the technologies that apply most to them. In this session, our keynote speaker, Mike Walker, will conduct a mock digital trendspotting workshop using hype cycles, radar diagrams, and many other tools to show you how to run your own trendspotting efforts.

Join your peers to discuss your thoughts on how private blockchain could fundamentally change business processes by making them more transparent and auditable. What scenarios are you evaluating? What risks/challenges do you see? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Have you gone with a traditional vendor or a disruptor? Why? What have been the benefits and pitfalls? What are you doing to exploit/mitigate respectively? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

In this Research Board session, Tina Nunno will engage the audience in a facilitated discussion on practical tips and techniques for successful and constructive board presentations. This session will take place on November 14 @ 15:00 - 15:45

Governments have been been seduced by the promises of blockchain in innumerable use cases. Was all the giddiness worth it? What have we learned? Is it finally time to sober up and get serious? Or is the binge still on? Looking back on a year of irrational exuberance, we observe some moments of lucidity and offer advice on thinking rationally and constructively about next steps.

Building on the Gartner AI Strategy framework, this presentation looks at a group of industries and compares how AI is applied in each. This presentation will also show how to modify the industry map as conditions change. It is the second of a series of three presentation proposals built on the most widely read and highly rated Gartner Research Note in March that build on each other to describe first, the framework, second, how different industries will use AI using the framework as a map, and finally, how the different AI technologies themselves fit into the framework and ultimately connect to the Digital Business Technology Platform.

Cloud strategy has assumed a position of dominance in cloud discussions as organizations figure out where to start and how to get step-by-step support. In addition, cloud providers from IaaS to PaaS to SaaS are morphing their portfolios while retaining existing customers. This presentation will examine the current state of cloud computing and will examine an approach for tying cloud strategy to cloud execution success.

Executing a digital strategy demands that IT works with the business to continuously deliver valuable business outcomes. This scenario is based on agile and DevOps practices, but has a ripple effect across the whole enterprise. It demands a complete rethink of the operating model — how work is planned, funded, governed, implemented and how business capability is created. This presentation will describe the best practices that Gartner and CEB client CIO's use to provide continuous delivery of val ue. • What is continuous delivery and why should the CIO and business executives care? • How should the enterprise develop and sustain a continuous delivery capability? • Who actually does this? Lessons from CEB

In the midst of digital business transformation, future success will depend on organizations' abilities to adjust to new customer-centric business models. CIOs and application leaders must strive to anticipate future customer and business expectations by adopting scenario-based planning. This presentation explore four planning scenarios describing four types of customer-centric organizations and key technology investments assisting them on their path to success.

To deliver successful innovation that the business recognizes as important, relevant and timely, CIOs need to focus on the guardrails, competencies, approaches, methods and tools. But most importantly, CIOs need to engage the business to want to change – to design the future rather than fix the past. This session focuses on how to build that engagement.

Majestic program members can join Gartner Experts for an exclusive Majestic Session to review how to work with Gartner and master the critical executive level competencies for business, leadership and develop high performance teams to accelerate your success.

You can help your fellow travelers through the fog of Artificial Intelligence hype more than you know. Let's discuss what makes AI different and how to achieve an AI strategy to deliver business value for business leaders in an IT context. Almost everyone is getting started. We can fill in each other's knowledge and tactics gaps.

Enjoy some tea, coffee and light refreshments at the ITxpo while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event.

The need for a robust Omni-channel customer experience platform is now more prevalent than ever. Your customer care or contact center organization needs technology and tools that empower them to deliver the right kind of customer experience that builds trust and loyalty. Listen to Ankur Agarwal, VP and Head Business Excellence at Ola on how they used cutting-edge technology to transform their customer experience and become a market leader in ride-hailing space.

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With over 125,000 reviews, Gartner Peer Insights can help you create your shortlist and be prepared with better questions during the buying process. Learn about Gartner Peer Insights Customers’ Choice and how this distinction can aid in your decision making.

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In the world of AI, there is a constant need to look at new data, retrain your models and the inference engines are up-to-date. This Learning Lab will walk you through ways we can achieve a "Continuous AI" by using cloud-native architecture and show you how enterprise infrastructure with GPU brings this to reality at scale.

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How are business leader priorities changing in response to market cycles and economic uncertainties? How is CEO thinking changing, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.

We’re living in one of the most exciting times in history. The market is changing faster than ever before. Digital transformation is happening everywhere, creating new possibilities now. At HPE we drive innovation to advance the way people live and work – that’s our purpose. What we do makes an impact. We’re excited about what’s possible, and we believe HPE is the best partner to help you accelerate what’s next for your enterprise. In this exclusive session, we shall talk about how digital journey of your enterprise can be accelerated by leveraging Technology, People & Economics.

This year we invite our Executive Programs community to visit the jungles of Africa for a evening of community networking, drinks, food and entertainment. This event is exclusive to Executive Programs attendees and Majestic Attendees. *Attendees must be 21 years of age or older to attend, badge required for entry, dress business casual.

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

ITxpo showcases the most innovative solutions in one convenient location organized into technology-focused Marketplaces. With a 360 view, you can quickly evaluate the vendor landscape and source technologies that align with your business priorities. By directly comparing more solutions in less time, ITxpo streamlines your solution discovery.

Registration will take place in the Registration Pavilion. We encourage you to check that your gartner.com profile matches your priorities and industry. Your Industry will print on your badge and will help you connect with like-minded peers. Completing your profile will also streamline your registration experience. If you have completed your profile, you will receive a QR code via email pre-event that you can scan at registration to expedite printing of your badge. Don’t forget, you’ll need photo ID to pick up your badge. Badges must be worn at all times during the event. If you lose your badge, please return to Registration with your photo ID to pick up a reprint of your badge.

Every film and business needs an effective leader to inspire its people to achieve their goals. In this unique session, Matthew Luhn draws from his 20 years of experience as a Pixar storyteller and animator creating authentic, inspirational, and memorable heroes to share how you can develop those same hero traits in your leadership and business. By exploring and analyzing the characters of movie heroes and other great story protagonists, audiences will learn how vulnerability, likability, vision, structure, and teamwork can provide a model for outstanding leadership.

Enjoy some tea, coffee and light refreshments at the ITxpo while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event.

Accelerate your journey to AI by simplifying data management, governance, and analytics with a modern micro-services based cloud native architecture. Organizations can rapidly discover insights from multiple sources of data while keeping their core data in a protected, controlled environment. Learn how IBM Cloud Private for Data removes divisional barriers within the enterprise & helps advance a data-driven culture in your organization.

Key projects taking too long to get off the ground? Doing too much rework? Join us to learn how Gartner Toolkits can help you save time and money by making better decisions and improving execution through a set of tactical resources and frameworks.

Public cloud IaaS continues to grow as not only an alternative to in-house physical assets, but also as an enablement platform for newly conceived digital business applications. This session details the most recent Magic Quadrant, which highlights the technologies and providers in the market.

The rise of digital twins (aka software models of physical things) is creating the next chapter for digital business platform strategies. Enterprises are leveraging Internet of Things (IoT) technologies for their digital platform journey. What is the potential of digital twins and how will digital twins affect or enhance your business or open up opportunities?

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vSAN is a critical component of the VMware Digital Foundation, a ubiquitous control plane from edge to core to cloud, which provides organizations leading agility and availability with a turn-key hybrid cloud architecture. Learn how VMware Hyper-Converged Infrastructure (HCI) supports more hybrid cloud use cases than any other solution today.

Ideate and discuss the current assessment criterions used so far to discover the best fit candidate processes for robotic process automation. Capture all of these and come up with a framework of assessment criteria. Refine it with additional considerations. At the end of the session we may have a broad but working framework of RPA assessment.

There are many approaches to assembling a platform to support your digital business. Participants will share their experiences and decisions on core technologies for integration, orchestration, development platforms, Internet of Things, and APIs/ecosystems. How did they leverage existing platforms and technology investments? What was the role of partners? What vendors can help and what are the cost implications?

To obtain maximum value from artificial intelligence for IT operations (AIOps) platforms, I&O leaders must radically modify IT operations tasks and processes, following 12 experience-forged steps.

Today, most artificial Intelligence applications deliver incremental improvements to operations, but CEOs are aware of AIs strategic potential. The Gartner AI strategy framework enables CIOs to prepare investment options for the CEO. The research note around this was the most read and highly rated note in March for Gartner. It is the first of a series of three presentation proposals that build on each other to describe first, the framework and its usefulness to executive and IT management, second, comparing how different industries will employ AI using the framework as a map, and finally, how the different AI technologies themselves fit into the framework and ultimately connect to the Digital Business Technology Platform.

Many CIOs are in consensus-based cultures or enterprises, where important decisions are made by group and in a cooperative manner. While elements of this style can be desirable, consensus can also become politicized and lead to challenges such as passive-aggression or analysis paralysis. Many IT-related initiatives require multiple business units or departments to participate in order for them to be successful. This session focuses on how to deal with the politics to create constructive consensus, and overcome dysfunctional consensus.

Security and risk management leaders struggle to hire and retain staff with the right skills, especially in the age of digital business. We discuss the outlook for security talent in digital businesses. What do organizations do to confront this shortage? What can you do to ensure your team's skill sets are developed for a digital world? What does the future of talent look like with technologies such as AI/ML, blockchain, IoT looming?

AI is not the only thing driving rapid change in data and analytics. From the next generation of Augmented Analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of intuitive interfaces, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.

There was a time when having a second best customer experience was not punished by customers, employees and investors. But in 2018, the organization with the best customer experience is being disproportionately rewarded and the winner takes it all and the loser has to fall. So what are those with the superior customer experiences doing differently, how have they turned their vision into reality and how can you adopt their best practices to also come out on top?

CIOs may not lead their organization's digital business transformation, but they can help the CEO and executive leadership team discuss the possibilities and define their ambition. In this presentation, we provide best practices on how to propose and execute a digital ambition workshop in partnership with your CEO.

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In India, the average cost for a data breach has gone up to ₹11.9 crore. This is only set to grow with businesses moving more workloads to the cloud to seize the new opportunities presented by AI, Machine Learning and IoT. Join us to hear on how organization are addressing both the innovation opportunity of AI and the need to strengthen security in a cloud world.

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When designed with people at the center, AI can extend your capabilities, free you up for more creative and strategic endeavors, and help you or your organization achieve more. The session will give an insight into how Microsoft is democratizing AI for every person on the planet.

This workshop is designed as a cross-functional activity for business and technology executives accountable for developing departmental and organizational strategy. It is focused to help companies: Build a common view of their organization’s digital capabilities Diagnose problems impacting their digital transformation program Select proven strategies to overcome the hurdles holding their program back

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It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.

This session will demonstrate the importance of understanding that one negotiation process doesn't fit all vendors. The roundtable discussion will focus on how CIOs and IT leaders can use Gartner's "T4" framework to tailor each megavendor negotiation to effectively plan and negotiate the optimal deal. In this session participants will receive ready to use checklists, templates, tips, tactics and tricks to plan for and negotiate megavendor deals for cost optimization and risk mitigation.

The role of the CIO is changing. They must live up to increasingly challenging expectations of helping initiate and scaling digital business. To do this successfully, CIOs need a world class EA program that can advise about technology-enabled business. This presentation explores the attributes, best and leading practices of world-class EA and what CIOs must do build a world class EA program.

This is a big picture presentation, meant to guide attendees through the relationships between disruption, business model innovation, strategy, operating models and platforms, clarifying the main purposes and actions of each. Using a single (real) large example, we trace the identification of a disruption worthy of business model change, the resulting strategy creation to meet the challenge, and the resulting operating model to deliver results. The goal is to help identify the scope of actions required to meet digital challenges and deliver innovative outcomes.

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with yo

The IT domain in 2030 will likely evolve out of today's agile practices and professional services models. CIOs will be tasked with organizing a fluid arrangement of teams charged with turning ideas into reality. How is your company planning to tackle future workforce challenges through workforce planning and development? What considerations (if any) do you give to the impact of changing demographics, technology, worker preferences and globalism? How do you anticipate disruption of existing job types and next generation jobs? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Cloud computing has disrupted traditional computing models and drawn enterprise applications and data into large, centralized cloud data centers. Edge computing proposes an alternative, distributed computing model where "the cloud" is no longer the only center of the universe. Will edge computing disrupt the cloud? Will the new center of control shift to the edge? This session will explore the disruptive nature of edge computing and showcase opportunities for providers in this emerging model.

Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome – CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.

This session helps sourcing and procurement executives achieve deal success by building skills to understand key inputs, marketplace solutions and risk factors, select the best vendor, negotiate a fair and balanced contract and manage the relationship. Key issues: • What are the key factors to achieve deal success? • How do you incorporate them into your organization's processes? • How do you incorporate these items in your contract?

Enjoy a hot buffet lunch at Lawn 8 Pavilion while networking with peers, colleagues and sponsors. Please email India.events@gartner.com if you have any dietary requirements.

Product leaders must create and manage a life cycle of activity including product planning, product introduction, product innovation, go-to-market strategy, and decisions to accelerate or pivot their product portfolio. Similarly, CEOs are tasked with a variety of activity ranging from product strategy, product launch, customer acquisition, and business performance management, to corporate development. This session will explore how product managers at technology companies can leverage Gartner’s Framework for Product Managers to successfully lead their products and drive innovation, and how how the CEOs at small and medium-sized technology companies can leverage Gartner’s Framework for CEOs to successfully grow their organization by overcoming some of the biggest challenges and critical decision areas in their organization.

What would leaders need to do to win in a rapidly changing world? How can leaders create a culture that fosters leadership? What does it take to unleash innovation and create winning mindsets? Drawing on his experience as a former CEO and leadership Coach, Prakash shares simple, practical real-world advice to help you navigate the future, grow your organization and build your own leadership factory.

As you navigate through the IT buying cycle from business need determination to solution implementation, Gartner presents a range of offerings that can guide you along the way. For the critical step of building a shortlist of vendors that you have deeper conversations with, you can leverage multiple Gartner tools including MQ’s. Critical Capabilities as well as Gartner’s free reviews and ratings platform Gartner Peer Insights.

Digital Enterprises are adopting IT delivery models that are delivering greater agility. As a result, they are increasingly embracing third party data centre services rather than installing the complete hardware and software stack in on-premise data centers. The presentation will cover how Enterprises by partnering with the right Data Centre operator can increase business agility, gain a competitive advantage and enable new business models.

Learn how VMware Horizon Cloud gives you the flexibility to deploy virtual desktops and apps on the infrastructure of your choice and manage everything from a single cloud control plane.

CIOs must creatively balance the needs of individuals and teams against those of the organization. Gartner's Hype Cycle for Digital Workplace helps prioritize your workplace technology selection and unravels approaches that progressive organizations are deploying to harness the power of their workforce. Nobody wants to waste time and money chasing trends that go nowhere, nor does anyone want to be left behind.

Organizations tend to feel they're behind their cohort in using artificial intelligence, but that's true for far fewer that they'd think. Strategic thinking about AI is fundamental to employing it, but a strategy itself remains elusive for many organizations. Some don't need one, and some can get started. Find out which you are and how best to proceed.

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.

Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.

Hype about AI grows and consumers become familiar with virtual assistants outside the office. I&O leaders are keen to exploit this to optimize the IT service desk, but neither the technology nor the workplace culture are ready to depend on virtual agents in 2017. When will this happen and how should I&O leaders prepare now?

Your CFO is a crucial partner in the design of a modern digital business. Working together, you can craft new business model components and renewed approaches to value creation and management. Learn the key messages to communicate to your CFO to overcome skepticism and gain financial backing for your digital business initiatives.

Many organizations lack the internal resources or capabilities needed to speed up and scale analytic solutions. CIOs can benefit from external support (system integrators, consultancies) to help drive digital business value. But how can they face the challenge of finding, and choosing from hundreds of possible external service providers? This session focuses on why, when and how to select your data and analytics service provider.

This highly interactive session for a small group of CIOs and IT leaders will provide an analyst-led opportunity to understand the strategies of Cloud Mega Vendors in India, present a chance to ask questions and dive deeper to discuss the implications of the strategies for IT leaders cloud plans for 2018 and 2019..

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Every business is a data business; the continued explosion of data is driving industry innovation and an incredible demand for compute performance in the cloud, the network and the enterprise. To stay relevant and competitive, businesses need to focus on a holistic IT transformation, and an intelligent data strategy. Join Prakash Mallya of Intel India and other leaders to discuss how this impacts your datacentre strategy.

With India entering a new phase of Industry 4.0 the focus will be on RPA with highly intelligent connected systems that create a fully digital value chain. The RPA industry is undergoing a generational shift with the emergence of the Bot Economy. As innovators and leaders in the RPA market by a wide margin, Automation Anywhere recently announced the Bot Store – an online marketplace for RPA bots to accelerate Bot Economy.

We are at the beginning of a new era of limitless possibilities, driven by advancements in Artificial Intelligence, Machine Learning and the Internet of Things, and fueled by information. In this session, Dell EMC will share their vision of the future and how Dell EMC is helping customers from various industries, transform and embrace the promise and possibilities of their digital future.

The cloud has fundamentally transformed the world we live in. Today, everyone is a cloud worker — or should be preparing to become one. Mobility, speed, and collaboration are essential to thriving in the cloud era. This session explains the benefits of a cloud-connected workforce and how to rethink workplace technology.

The rise of new technology waves associated with AI, Cloud & Mobile, IoT, Security and Risk, multiples the complexity in managing the intersection of people, process and information to produce optimal business result. Kyocera Total Document Solutions helps you to cope with these challenges with professional recommendations and actions.

ServiceNow is one of the fastest growing SaaS companies in the world today – enabling companies to deliver digital transformation for their customer and employees at Lightspeed. Hear Insights from Airtel who has driven a significant transformation for their employees leveraging the ServiceNow Platform. Vikrant Bhargava, Deputy General Manager - Data Center Operations from Airtel will share with audiences how they have gone about driving this transformation in record time! Aps Chikhalikar, Chief Innovation Officer, APJ, ServiceNow will cover the latest treats we are seeing in the Valley and showcase how customers are transforming their organisations, leveraging some of the latest UI/UX and Machine Learning capabilities with ServiceNow.

Best practices, common pitfalls and cultural challenges. Is it possible to achieve “just enough governance” without over-imposing controls that may dampen the agile team’s sense of autonomy and trust? Will putting too much standardization on agile teams result in sub-optimization and loss of productivity? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Prescriptive approach for analysing workload disposition, a robust mix of multicloud models including, private, dedicated, public. How you could rearchitect your infrastructure to be cloud native vs lift and shift, when to move them.. Come see of how we can make this a seamless experience

Exclusive for Gartner Executive Programs members, join us in the Executive Programs Member Lounge for the opportunity to have an intimate Q&A session with Guest Keynote Speaker, Matthew Luhn

Enjoy some light refreshments and tea & coffee at the ITxpo while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event.

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Need an objective opinion on which technology to adopt? Not sure which service market is right for you? Join this session for a deep dive into two key Gartner methodologies that will help you answer those questions: Magic Quadrants and Hype Cycles. We’ll also share the latest update to the Gartner Magic Quadrant methodology—a new, interactive experience.

Data Integration is foundational to all Data and Analytics Use Cases. The market for data integration tools is changing rapidly to support machine learning, multi-cloud integration, self-service integration and data lake enablement. With usage scenarios becoming diverse to address analytics and operational use case demands, CIOs need to understand key market trends and assessment criteria to ensure optimal vendor choices.

Learn about the feature rich database platform, tools, and services that can help you for digital initiatives such as new applications, cloud re-platforming, application modernization, and legacy migration. EDB integrates with enterprise technologies and infrastructures for hybrid cloud management, data integration, and data warehousing. Get to know about Fortune 500 and Global 2000 organizations that look to EDB for a reliable, high-performing, and cost-effective data management platform based on the open source PostgreSQL. Understand the significant savings in the Total Cost of Ownership (TCO) when moving to EDB Postgres from legacy databases that you can benefit from. TCS, our Global Strategic partner will talk about their migration experiences when moving to EDB Postgres from legacy databases.

Saroo Brierley will bring to life the six time academy award nominated film LION that is based on his real life story. A five year old Saroo who gets lost on a train which takes him thousands of miles across India, away from his home and family. Twenty-five years later, armed with only a handful of memories, his unwavering determination, and a revolutionary technology known as Google Earth, he sets out to find his lost family and finally return to his first home. This keynote will be an inspirational journey that will draw parallels on leadership traits, the power of belief and persistence that will arouse your curiosity and heighten your connection to humanity.

Join us for a unique evening of networking and discussions in an environment enhancing the beautiful coast of Goa with Surfs Up! Enjoy the beach-side inspired cuisine while networking with other attendees and sponsors over drinks and great food on ITxpo.

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In a world of intelligent communications we share in real-time across multiple platforms, enabling us to create incredible customer relationships – but that requires adaptability, ingenuity and an open mind. This journey promises exceptional customer value by shaping tomorrow’s intelligent connections – today. We are on the journey, together.

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

ITxpo showcases the most innovative solutions in one convenient location organized into technology-focused Marketplaces. With a 360 view, you can quickly evaluate the vendor landscape and source technologies that align with your business priorities. By directly comparing more solutions in less time, ITxpo streamlines your solution discovery.

Registration will take place in the Registration Pavilion. We encourage you to check that your gartner.com profile matches your priorities and industry. Your Industry will print on your badge and will help you connect with like-minded peers. Completing your profile will also streamline your registration experience. If you have completed your profile, you will receive a QR code via email pre-event that you can scan at registration to expedite printing of your badge. Don’t forget, you’ll need photo ID to pick up your badge. Badges must be worn at all times during the event. If you lose your badge, please return to Registration with your photo ID to pick up a reprint of your badge.

Strategic technology trends have significant disruptive potential and they set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

Enjoy some tea, coffee and light refreshments at the ITxpo while networking with peers, colleagues & sponsors. Please email india.events@gartner.com if you have any dietary requirements during the event.

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Learn about new IT Models and Automation solutions that can support your IT transformation through a single, self-service, multi-cloud consumption model while still being able to manage the entire life-cycle. Learn how to drive an 'Always-On' Delivery with Automation, giving IT the opportunity to use AI to optimize cost, operations, and business demands. 

Discover how you can leverage the Gartner Portal to build a strategic roadmap for your top initiatives. We'll guide you through the extensive suite of tools and resources to help you make better decisions every day.

Gartner Peer Insights can help you streamline review collection and utilize these reviews to better grow your business. Hear how our reviews and ratings platform can aid in your sales enablement and content marketing and much more.

Compared to a traditional WAN deployment, SD-WAN enables your enterprise to deploy your wide area networks 100 times faster with three times the cost savings. Learn how to address complex WAN problems, increase agility and cost effectiveness, while assuring application performance across the WAN.

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The proliferation of technology categories, and the way products are bundled into suites, or get embedded into bigger applications create complexity that lead some into indecision and paralysis; and others into an overlapping, unmanageable technology mess. We discuss key product categories in relation to a digital workplace architecture, and offer practical advice on how to choose between them.

As I&O leaders, CIO's and CTO's struggle with maintaining existing operations, while adapting to the increasing introduction of new technologies by business leaders. They rarely have time to look beyond short planning horizons. This session is designed to look at emerging trends in both business and technology and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.

CIOs will need a risk management plan to guide their investments in artificial intelligence. CIOs should compare the business value of AI opportunities, their willingness to accept risks, and the cost to manage AI risk to acceptable levels.

Most organizations have an innovation or transformation effort. Yet these efforts often face the impact of disruption. Disruption can be an opportunity as well as a threat. CIOs working with chief strategy officers (CSOs) in their organizations are becoming more aware that they need to plan for, expect or create disruptions. Understanding the role of disruption and innovation is becoming integral to these transformations.

Culture is the most frequently mentioned obstacle to scaling digital business. CIOs find culture hard to understand and even harder to change. The journey of changing culture starts when you talk about it, and happens through an intentional series of small changes. Use Gartner's PRISM model as a way to start a conversation in your organization about culture and start your culture change journey.

How do you evaluate your spending on innovation vs. upkeep? What ratio do you strive for? Where are you currently at? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Technology innovation will drive new IoT opportunities for a decade. Examples include on-chip identity, security, and AI; novel wireless networks; IoT blockchains; edge and fog architectures; 5G; next-generation power harvesting; ultra-low-cost LPWAN; new location sensing technologies. Understand and harness the future of IoT technology to enable new business opportunities.

In this session, we discuss key components of negotiating contracts and how to maximize value while minimizing risk.

This session provides eight steps to use for planning negotiations with major vendors — megavendors, and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost-optimization and risk-mitigation standpoint. They focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strategy to optimize these deals to balance cost, value and risk. Attendees from this session will receive ready-to-use checklists, templates, and matrices to execute these 8 steps effectively in their organizations.

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Migrating to the Cloud has it’s benefits, but the pitfalls have made many organisations rethink their approach after initial enthusiasm few years back. Security issues and high costs forced many organisations to move back to their own data center. Listen to Srini who will break down the ‘Cloud Migration’ challenges into bitable parts, that you can adopt to securely migrate to the cloud.

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The sophistication, frequency and number of cyber attacks are increasing as workloads move to cloud and new technologies like AI, Machine Learning and IoT are adopted to drive innovation and growth. Join this session to learn how you can use orchestration and automation to build a resilient security posture that allows your organization to withstand attacks till they are neutralized.

Enjoy a hot buffet lunch at Lawn 8 Pavilion while networking with peers, colleagues and sponsors. Please email India.events@gartner.com if you have any dietary requirements.

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Organizations of all sizes are rapidly adopting hyper-converged infrastructure powered by vSAN to modernize their business, with more than 14,000 customers already onboard. Join us to learn how these customers rely on vSAN to run mission-critical applications and to provide a flexible, secure digital foundation.

Many organizations have launched a new role in a head of RPA and AI and yet these technologies are very different for their use cases. This session will discuss how to think about when to use each tool and builds on 10 ways AI will enter your organization.

Elusive, complex, confusing and often undefined is the struggle for many IT leaders when dealing with emerging technologies. Leading CIOs balance scanning for emerging technologies landscape with ideating on business applicability. This session enables CIOs to stay in front of emerging technologies through trendsetting methods that bring business value.

Clear concise statements of strategic direction, depicting trade offs, and surfacing underpinning principles teams use to make autonomous decisions, are essential to transition to digital at scale; and very hard to create. Most businesses suffer from an expression barrier that makes strategic direction difficult to locate or articulate. This session will examine how to use maxims-based leadership to show the path to digital transformation at scale.

Customer experience (CX) has never been more critical and yet, the way most enterprises focus on improving CX seems to be done in silos. Instead, CIOs and other business leaders should adopt a multidisciplinary approach to drive better CX. This session will describe how these teams must design the customer journey across the silos inside IT and inside the enterprise: 1) What cases illustrate the multidisciplinary approach succeeding and what was their CX journey? 2) What best practices can your enterprise leverage on it's CX journey? 3) What pitfalls should you avoid on your CX journey?

Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.

In this roundtable, analysts Elias Khanser and Traverse Clayton will answer your questions around AWS and Azure IaaS and PaaS. This is your chance to interact with the analysts that research these companies and also network with peers that are on the same cloud journey.

The digital business challenge has evolved from define and align, to scale and transform. Leveraging digital capabilities to optimize current services is necessary but not sufficient. Organizations must build the innovation muscle, embrace disruptive thinking and find new business paradigms in transforming the organization. A tremendous opportunity for CIO’s to lead the change in leadership mindset and business model transformation.

Many CIOs find themselves in the position of supporting a digital transformation whose end state for the business is undefined. The Gartner business model construct can be used to imagine and define the enterprise that digital transformation will create.

Digital business challenges the conventions of risk and security management. IT leaders must develop a coherent digital security program based on a clear vision and strategy. This presentation will address: What constitutes an effective vision and strategy for digital security? What are the elements of a digital security program? What are the drivers shaping security strategy in 2019?

CIOs and Senior IT Executives need to recognize and direct a massive transformation in how they manage data You will: Work with data in motion, not just at rest Move to the cloud and connect to data, not just collect it Replace a lot of legacy Lose experienced people — and hire for new skills Partner with new vendors — more than ever Prioritize active metadata for security and semantics.

Blockchain's effects on an enterprise's business model can range from the mundane (lower costs for transactions) to the profound (destruction of the enterprise's value proposition). This presentation will examine the effects of blockchain on the enterprise through the lens of the Gartner business model construct.

Management is easy: it’s all about balancing time, cost and quality. But our theories of management, particularly metrics based management, are derived from and designed to help improve, assembly line manufacturing. They were never intended to be used on the kinds of creative problem solving and experience-based challenges confronting digital business in general, or the modern IT organization in specific. This closing keynote will show how “optimizers” and “creators” are essential to your digital future, how you can best balance these two diametrically opposed worlds and arm you with the right mindset and tools to leverage the unprecedented potential this unique moment in your career presents.