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Agenda / Highlights

Our agenda highlights are the most sought-after, trending conference sessions attendees are including in their conference agenda's. Explore these popular sessions like the future of AI, the top data and analytics trends and the emerging technologies below:

Use AI Hype Cycle to Plan for Innovation and Productivity
Tuesday, 12 November, 2019 / 10:30 AM - 10:50 AM

The AI hype is slowly reducing: Early practitioners become more realistic in knowing what to expect and how to succeed. Learn what AI aspects you can exploit for productivity today. Get ideas for successful innovation. Use the AI hype cycle to plan, calibrate and set expectations of stakeholders.

Scale Up AI Adoption in Your Organization
Tuesday, 12 November, 2019 / 11:00 AM - 11:45 AM

This session will dive into steps CIOs should take to increase AI adoption inside an organization. We will start by looking into 7 key steps and then give practical viewpoints of projects that have been successful in scaling AI adoption across organizations.

Best Practices for Operationalizing Artificial Intelligence
Tuesday, 12 November, 2019 / 01:00 PM - 01:30 PM

As AI and ML initiatives mature, the biggest challenge faced by innovation leaders is operationalizing ML for effective management and delivery of models. This session provides a set of best practices to build and deploy ML models in production for successful delivery of AI-based systems.

Building the Data-Driven Insurance Organization: Leveraging Data and Analytics for Optimal Value
Monday, 11 November, 2019 / 11:00 AM - 11:45 AM

Insurers are increasingly building data mastery and improving their analytical capabilities. This progression has been a significant transformation for most companies as they build new leadership models, tap into new data, build data science capabilities, and adopt new technologies. This presentation will overview the key building blocks to data mastery in insurance and review best practices in how to apply data and analytics throughout the value chain. Emphasis will be placed on the relationship between data and analytics to digital insurance success, including examples of how leading insurance organizations are transforming claims, underwriting and other core insurance processes for maximum return on investment. (Slide on data monetization and future of data as well as status quo for what people are doing today.)

Making Automation Work for Your Financial Services Firm
Monday, 11 November, 2019 / 01:45 PM - 02:15 PM

Can automation tools ever achieve genuine transformation in banking? What are the challenges and opportunities in this industry and what’s the right tool for the job?

Cloud in Manufacturing, The Reality and The Vaporware
Monday, 11 November, 2019 / 11:00 AM - 11:45 AM

We talk about the promise of cloud in manufacturing and the challenges that manufacturers are having implementing it. Moving to cloud-based applications makes sense for some companies in certain situations, but in other areas, the reality is that on-premise solutions are likely to stay for a long time.

The Cloud Computing Scenario: Strategy and Tactics for Success
Tuesday, 12 November, 2019 / 03:15 PM - 04:00 PM

The cloud phenomenon continues to grow. As many companies have moved to a cloud first position, many others are finding they need advice in structuring their overall cloud strategy. This presentation will describe the state of cloud computing, major strategy elements and will explore some tactics critical to driving cloud success.

The Key Trends in Cloud Platforms for Digital Business Leaders
Tuesday, 12 November, 2019 / 04:15 PM - 05:00 PM

Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS -- how will they support (or disrupt) your plans, your organization, and your market leadership role?


Battle Plan for CIO and IT Shared Services to Stay Relevant in an Age of Business Unit IT
Monday, 11 November, 2019 / 12:00 PM - 12:30 PM

After years of pressure to consolidate IT, eliminate redundancies and leverage the economies of scale of IT shared services, the pendulum is swinging back toward decentralized business unit IT to exploit innovation closer to the market. How can the headquarters CIO and the head of IT Shared Services stay relevant in this upheaval, what should they fight to maintain, and when should they let go?

Insurance CIOs Need to Balance Value and Costs: Why Ordinary Cost Cutting Isn’t Enough
Monday, 11 November, 2019 / 01:45 PM - 02:15 PM

A new analysis of cost optimization progress, value and opportunities in financial services. Uses a new matrix to present a coherent strategy.

How CIOs Can Use Gartner’s S-A-V-E Methodology to Launch and Sustain IT Cost Optimization Programs

Thursday, 14 November, 2019 / 10:30 AM - 11:15 AM

This session illustrates Gartner’s four-step S-A-V-E methodology that is based on a cross-team approach to identify cost-savings opportunities. The methodology includes steps for the opportunities to be identified, analyzed, validated and approved for executing the plan to measure and report cost savings, cost reduction and cost avoidance. The session will illustrate case study examples using infrastructure and services cost optimization ideas and how organizations have actualized and reported the P&L and budget reduction impact of each to meet their cost savings targets and goals.


How CIOs Can Drive a Culture of Customer Centricity
Tuesday, 12 November, 2019 / 11:15 AM - 11:45 AM

Customer experience is among the top-5 priorities for multiple executive roles including the CEO and CIO. But how can you as a CIO contribute to customer experience and drive a customer-centric culture? In this session we’ll show why CX should be on your top 5 list, outline options for your involvement in CX initiatives, and share best practices on how CIOs are influencing and sometimes leading this key aspect of digital business transformation.

CIOs Must Drive Customer Experience Strategy to Succeed in Digital Business
Wednesday, 13 November, 2019 / 02:45 PM - 03:30 PM

Excellence in customer experience is critical to the development of a digital business platform and to date, CIOs have been stuck in the passenger seat. In this session, we’ll review best practices for CIOs looking to increase their influence over the development of customer experience strategy and the distinct advantages that a foundational understanding of technology has in accelerating customer experience success.

Three Bold Strategies for Customer Experience Victory
Thursday, 14 November, 2019 / 10:30 AM - 11:15 AM

The foundations of successful CX initiatives require coordination, direction and accountability. To get ahead requires contradicting conventional wisdom by not correlating data, innovating or delighting customers. But to get to the top requires making much more radical and transformative decisions. This presentation looks at three bold strategies to become the simplest, quickest or most focused.

Algorithms and Things Will Transform Manufacturing Business Models
Monday, 11 November, 2019 / 01:45 PM - 02:15 PM

Algorithms and Things are being increasingly deployed by manufacturers,leading to new, transformative business models. What do these new business models look like and how can CIOs prepare for and contribute positively to this change?

How Oil and Gas CIOs Can Lead Enterprise Change
Monday, 11 November, 2019 / 01:45 PM - 02:15 PM

In the race to achieve breakout performance oil and gas companies must implement larger change initiatives successfully and with unprecedented speed. CIOs cannot wait to be asked to assume greater change leadership but must become fluent in effective change techniques of enterprise change. This session will enable you to foster change fitness in your team and step up to change leadership in the enterprise.

The Three Magical Transformation Ingredients That CIOs Can't Afford to Miss
Tuesday, 12 November, 2019 / 11:00 AM - 11:45 AM

Everyone is digitally transforming. But there is an alarming gap between digital ambition and execution. A sense of transformation fatigue is setting in. What if we told you there are three essential ingredients that CIOs and other executives consistently miss when trying to transform? This session delves into the three most important and most overlooked ways to accelerate your transformation.

How Oil and Gas CIOs Can Transition to Disruptive Strategies
Monday, 11 November, 2019 / 11:00 AM - 11:30 AM

Leading oil and gas companies are adopting aggressive strategies designed to achieve breakout performance. Such strategies depend on a new enterprise design to enable dynamic business innovation while retaining the ability to scale efficiently. The implications for IT are profound. This session introduces a framework to clear the air and enable effective redesign of your IT operating model.

Moving Beyond the Blockchain Hype – Lessons From Early Adopters
Monday, 11 November, 2019 / 12:00 PM - 12:30 PM

For all the hype, the actual adoption of blockchain remains rare. Blockchain provides unique opportunities and challenges. But, some early adopters are forging ahead. In this session,we will discuss what we can learn from them.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Digital Transformation Is Nothing Without a Digital Workplace Strategy
Thursday, 14 November, 2019 / 01:15 PM - 02:00 PM

Employee engagement lies at the heart of every digital transformation journey. While digital transformation is top of mind for every leader, the employee is often forgotten and/or ignored. This omission is more prevalent than ever as an inhibitor of business performance. The needs of your employees are changing and if you fail to adopt a digital workplace strategy you will fall behind. Successful digital transformation requires a multifaceted digital workplace approach across people, process and technology.

Innovation Idea Selection — Choosing for Success
Tuesday, 12 November, 2019 / 03:15 PM - 04:00 PM

Innovation leaders are struggling to separate quality innovation ideas from the wider pool of potential opportunities that, for a number of reasons, are unlikely to succeed, provide value or scale. This session provides a three-step approach to innovation opportunity selection in a more formalized, repeatable and efficient manner.

Baby Steps: How to Innovate in a Resource-Constrained or Risk-Averse Environment
Tuesday, 12 November, 2019 / 04:15 PM - 05:00 PM

"Fail-fast" may work in Silicon Valley, but what if you are trying to innovate with no time or budget, and everyone around you is afraid of failure? This presentation provides a practical roadmap for progress, beginning with low-cost, low-risk innovation activities that deliver real value, and continuing on to strategies to reshape your environment into a more open, supportive and innovation-friendly culture.

2020 CIO Agenda: Winning in the Turns
Tuesday, 12 November, 2019 / 12:45 PM - 01:30 PM

There are turns coming – in society, in economic conditions, in changed technological adoption, in business model innovation. How can CIOs improve the fitness of their IT organization and the enterprise to be ready to win in the next turn? This session will discuss leadership, organizational, process and technology priorities for CIOs for the coming year.

Developing CIO Leadership for a Changing World
Tuesday, 12 November, 2019 / 03:15 PM - 04:00 PM

Managing processes can address efficiency but to be truly effective, CIOs must develop the skills and competencies to become effective leaders, not only for the IT organization, but across the enterprise. This session provides CIOs with an new view of their own leadership scope and recommendations for leadership development.

Five Questions on Security and Risk That CIOs Must Be Prepared to Answer at Your Board Meetings!
Tuesday, 12 November, 2019 / 01:00 PM - 01:30 PM

It is now a common practice, and in certain cases mandated by regulation, for a board of directors to require periodic reporting and event-based updates on the state of security and risk management in an enterprise. Developing and communicating an effective message that balances the need to protect with the need to run your business is critical to success. However, in many cases, Security and Risk Leaders are left frustrated and/or unable to answer elementary questions that the Board asks. This presentation will discuss:

  1. What is the role of the board and what do they care about?
  2. What are some of the most common questions that Board Members ask? (and a talk track for these questions)
  3. How can Security and Risk Leaders flip the conversation to educate the Board on issues that they need to know about?

The Leadership Vision for Security and Risk Management — 2019 to 2020
Tuesday, 12 November, 2019 / 05:30 PM - 06:15 PM

Digital business challenges the conventions of information risk and security management. CIO’s and security leaders must focus their efforts on the new value being created through applying digital innovation and artificial intelligence to data resources. This presentation shares new strategies for balancing the benefits of digital innovation with acceptable security and regulatory risk.

Effectively Communicate Security to Your Board of Directors and C-Suite
Thursday, 14 November, 2019 / 01:15 PM - 02:00 PM

Security is still seen as an inhibitor by many businesses and one of the most serious challenges faced by security and risk management leaders is their inability to communicate effectively with senior executives and other key business decision makers. CIOs or security leaders must:

  • Understand what do the senior executives care about in security?
  • How to communicate your most important message?
  • What metrics to report to get the management’s buy-in?

The CIO’s Guide to Strategic Engagement
Tuesday, 12 November, 2019 / 11:15 AM - 11:45 AM

CIOs seeking to increase the strategic contribution of I&T assets and capabilities to growth and transformation initiatives must first close the proverbial divide between IT and the business. Proactive and continuous engagement, rather than reactive and transactional interaction, is key to building trust as a strategic partner.

Five Steps to Practically Implement AI Techniques and Deliver Real Business Impacts
Wednesday, 13 November, 2019 / 10:30 AM - 11:15 AM

Moving from "I want to use AI" to a tactical approach aimed at practically and sustainably solving business problems, does not require super-powers. AI skills and a proper set of data are second order considerations when they should be front and center. Organizational issues should come after a rigorous business cases selection process. We are introducing a formula to facilitate the pragmatic introduction of AI techniques within organizations.

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