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Explore an agenda curated for CIOs and IT executives in the banking and investment services industry.  With a mix of industry-specific sessions as well as the top technology sessions, the Gartner IT Symposium/Xpo agenda is designed to meet your mission-critical priorities.

Monday, 23 November, 2020 / 11:00 AM - 11:45 AM IST

(12:30 AM - 01:15 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything

Daryl Plummer, Distinguished VP Analyst, Gartner

Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.

Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Reinventing the Banking Industry: Competing on Data

Alistair Newton, VP Analyst, Gartner

Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.

Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST

(05:15 AM - 05:45 AM EST)

Ask the Expert: C-Suite Alignment in Banking From Gartner's CEO and CIO Surveys

Ali Merji, Sr Director Analyst, Gartner

Pete Redshaw, Practice Vice President, Gartner

The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of banks and investment services firms, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest CEO and CIO surveys with Gartner Analysts and with your CIO peers.

Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

2021 CIO Agenda: Rebuilding the Future

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.

Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Rethink Your Tech Roadmap - Make Digital Acceleration Work for Your Bank

Ali Merji, Sr Director Analyst, Gartner

The coronavirus pandemic revealed banks' real digital personalities, showing digital misalignment in some areas and increasing digital alignment in others. There are 4 design principles that must inform technology roadmaps for 2021 and beyond. CIOs should join this session to understand how these design principles combine with specific technology capabilities to build a digital business platform for the composable enterprise.

Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

The Top Strategic Technology Trends for 2021

Brian Burke, Research VP, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.

Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Case Study: Accelerating Digital Customer Experience: An SBI Story

Sonny George, Chief General Manager, Digital Transformation, State Bank of India

Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST

(05:00 AM - 05:30 AM EST)

CEO Concerns 2020: Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.

Explore an agenda curated for CIOs and IT executives in the insurance industry.  With a mix of industry-specific sessions as well as the top technology sessions, the Gartner IT Symposium/Xpo agenda is designed to meet your mission-critical priorities.

Monday, 23 November, 2020 / 11:00 AM - 11:45 AM IST

(12:30 AM - 01:15 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything

Daryl Plummer, Distinguished VP Analyst, Gartner

Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.

Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Rethink Your Roadmap: Impactful Technology Strategy for Resetting the Insurance Industry

Laurie Shotton, VP Analyst, Gartner

This session discusses individual technologies, new capabilities, and other IT initiatives (insuretech partnerships or M&A) that comprise a new IT roadmap for insurance industry renewal.

Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

2021 CIO Agenda: Rebuilding the Future

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.

Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

Ask the Expert: C-Suite Alignment in Insurance From Gartner's CEO and CIO Surveys

Sham Gill, Sr Director Analyst, Gartner

Manav Sachdeva, Sr Principal Analyst, Gartner

The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of life and general insurance companies, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest Gartner CEO and CIO surveys with Gartner experts and your CIO peers.

Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Case Study: Business Transformation Through Digital Infrastructure Modernization

Sourabh Chatterjee, President, Head, Bajaj Allianz General Insurance Company Limited

Customer expectations in the Insurance industry are ever changing, the Industry is moving towards real-time policy issuance, with new sales channels and evolving aggregator, e-commerce & ecosystem partner driven model of policy issuance, there is an increased need for insurance systems to be robust to support sporadic high volume loads and to facilitate easier partner onboarding & integration. This case study will talk about how BAGIC modernized its legacy technical architecture, leveraged a cloud based microservices architecture and helped it become more agile, scalable and improve end-user experience while reducing operational cost. The case study will address:

● How the Policy Admin solution was structured and deployed
● How data was migrated to the new solution and security consideration for moving to the cloud
● How the organization leveraged Open source products
● Steps taken from a Business process reengineering stand-point

Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST

(05:00 AM - 05:30 AM EST)

Roundtable: How to Drive Business Transformation Through Legacy Modernization

Sourabh Chatterjee, President, Head, Bajaj Allianz General Insurance Company Limited

Meet your peers for this roundtable discussion to share and learn challenges, best practices and key elements on how to modernized legacy technical architecture to become more agile, scalable and improve end-user experience while reducing operational cost.

Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

The Top Strategic Technology Trends for 2021

Brian Burke, Research VP, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.

Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Another Shock to the System: Insurance Adapts and Faces the New Normal

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

The P&C and life insurance has faced many challenges in 2020 as they have responded and began to recover from the COVID-19 pandemic. As they look into 2021, they must prepare for the new normal which is characterized by shifting consumer demands, enhanced need to build intelligence in their enterprise, demands to automation, and pressures to balance cost optimization and innovation through IT. CIOs will face a tough challenge in addressing these issues, especially in a climate of IT conservative. This presentation will provide recommendations for CIOs to meeting these objectives, identifying the most critical needs of the new normal and how they can help drive organizational success.

Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST

(05:00 AM - 05:30 AM EST)

CEO Concerns 2020: Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.

Explore an agenda curated for CIOs and IT executives in the manufacturing industry.  With a mix of industry-specific sessions as well as the top technology sessions, the Gartner IT Symposium/Xpo agenda is designed to meet your mission-critical priorities.

Monday, 23 November, 2020 / 11:00 AM - 11:45 AM IST

(12:30 AM - 01:15 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything

Daryl Plummer, Distinguished VP Analyst, Gartner

Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.

Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Connecting the Future of Industrial Manufacturing

Ivar Berntz, Sr Director Analyst, Gartner

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Bettina Tratz-Ryan, VP Analyst, Gartner

Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.

Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

2021 CIO Agenda: Rebuilding the Future

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.

Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

What Manufacturers Need to Know About the Workforce of the Future

Michael Ramsey, VP Analyst, Gartner

Michelle Duerst, VP Analyst, Gartner

Pedro Pacheco, Sr Director Analyst, Gartner

Generational changes, the pandemic, and advances in technology have transformed the manufacturing workforce. This session will take a 3-part journey from advanced emerging technology use in autonomous workers, to optimizing the employee user experience, and ending with practical advice on low to no-cost use of behavioral economics.

Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

Ask the Expert: Composing the Resilient Manufacturer

Ivar Berntz, Sr Director Analyst, Gartner

Jonathan Davenport, Sr Principal Analyst, Gartner

Bring your questions to this interactive session in which we'll discuss how manufacturers can use the composable business model to become more agile and meet the increasing demands and challenges of the 'New Normal.'

Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

The Top Strategic Technology Trends for 2021

Brian Burke, Research VP, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.

Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Case Study: Driving Enterprise Wide Transformational Growth at Scale with Speed

Asha Poulose, VP and Global CIO for Data Analytics, GE Healthcare

This case study will demonstrate how to leverage a cloud based data platform strategy to drive enterprise wide transformation. It will address how to position and get management buy in for data driven transformation, the need for different kind of skillsets and leadership mindset and share best practices and lessons learnt on technology, adoption and business transformation at scale with speed.

Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Roundtable: A Strategic Framework for Successful Digital Transformation

Rajiv Arora, CIO & Chief Cyber Security Officer, Siemens India

Digital Transformation is a journey that requires business and IT to work in close partnership to increase customer value, develop new business models and create a digital mindset amongst employees. This discussion will be anchored around the 4E framework (Engage, Empower, Enable and Elevate) a structured approach which has been designed for business and IT to define and execute the unique Siemens digital transformation journey.

Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST

(05:00 AM - 05:30 AM EST)

CEO Concerns 2020: Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.

Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST

(05:00 AM - 05:30 AM EST)

Roundtable: How to Leverage a Cloud Based Data Platform Strategy to Drive Enterprise Wide Transformation

Asha Poulose, VP and Global CIO for Data Analytics, GE Healthcare

Meet your peers for this roundtable discussion to share and learn challenges, best practices and key elements on how to leverage a cloud based data platform strategy to drive enterprise wide transformation.

Explore an agenda curated for CIOs and IT executives in the oil & gas/energy industry.  With a mix of industry-specific sessions as well as the top technology sessions, the Gartner IT Symposium/Xpo agenda is designed to meet your mission-critical priorities.

Monday, 23 November, 2020 / 11:00 AM - 11:45 AM IST

(12:30 AM - 01:15 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST

(01:30 AM - 02:00 AM EST)

Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything

Daryl Plummer, Distinguished VP Analyst, Gartner

Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.

Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST

(04:30 AM - 05:00 AM EST)

Case Study: Business Integration at Scale and Speed: An M&A Story

Pushkar Rege, Global Head, Enterprise Systems, UPL Limited

When UPL a $2.5 Bn Indian Crop Protection MNC spread over 100+ countries acquired Arysta an US based $ 2 Bn entity, it was a marriage of equals however, each with its unique but distinct cultures brining its own challenges & benefits. This case study will address the integration model centered around agility, innovation & frugality to ensure good, cheap & fast integration. Addressing speed as a differentiating factor, focus on cost control, innovation and the importance of investing in people.

Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

2021 CIO Agenda: Rebuilding the Future

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.

Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Leading a Decade of Deep Redesign in Energy

Rich McAvey, Distinguished VP Analyst, Gartner

Energy transition is already reshaping energy markets. The world has reached a tipping point and the pace of transformation will continue to accelerate over the coming decade. To survive, energy incumbents must deeply redesign their business and operating models. This session describes how markets will change, and recommends immediate actions for future market leaders.

Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST

(01:15 AM - 01:45 AM EST)

The Top Strategic Technology Trends for 2021

Brian Burke, Research VP, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.

Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST

(02:45 AM - 03:15 AM EST)

Ask the Expert: Top Prediction for Oil and Gas — the Decade of Deep Redesign

Simon Cushing, Sr Director Analyst, Gartner

The energy transition has already begun to drive major pivots in oil and gas business strategies, and the pace of transformation will continue to accelerate over the next decade. To succeed in the emerging future, energy incumbents must redesign their business and operating models on new principles, including digital. Join this session to discuss how Gartner predicts these forces will change oil and gas, how CIOs will need to reset their top priorities and the steps that will be needed to navigate an increasingly changing industry.

Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST

(04:15 AM - 04:45 AM EST)

Energy Transition: The Next Surprising Disruption of Your Business

Rich McAvey, Distinguished VP Analyst, Gartner

Think COVID-19 was a global disruption? Energy transition will make it seem tame. Climate change will deeply impact customer sentiment and access to talent. Energy markets will profoundly impact global supply chain and cost structure. Energy is at a tipping point and company needs a strategy to manage the impact. This session provides a framework for winning strategies during this complex and volatile period.

Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST

(05:00 AM - 05:30 AM EST)

CEO Concerns 2020: Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.

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