Customer Experience evolves as customers evolve. But what key forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share our key cultural, behavioral, and technology trends that promise to make things interesting.
Speaker Bio
Andy Rowsell-Jones
Distinguished VP Analyst
Andy Rowsell-Jones is a Vice President and Distinguished Analyst in Gartner's CIO & Executive Leadership Research team, with interests in business and technology strategy, management, organization, and profit and cost improvement. His recent work has focused on successful Mergers and Acquisitions, defining the management agendas for CIOs, IT strategy, stakeholder management, and defining IT performance metrics.
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Tuesday, 28 November, 2023 / 11:30 AM - 12:00 PM IST
Key Trends in Customer Experience You Can't Ignore
Wednesday, 29 November, 2023 / 03:45 PM - 04:15 PM IST
Executive Leadership Frameworks to Help CIOs Lead Upward and Across
One of the greatest challenges for any executive, including CIOs, is leading up to influence the CEO, and across with other C-level peers. Leadership and decision frameworks can help improve executive influence and accelerate high-quality executive decision making. This session will focus on some of the most powerful leadership frameworks and how CIOs can use them.
Thursday, 30 November, 2023 / 10:30 AM - 11:15 AM IST
Ask The Expert: Executive Leadership Frameworks to Help CIOs Lead Upward and Across
Following on from the "Executive Leadership Frameworks to Help CIOs Lead Upward and Across" breakout, this Ask the Expert session allows attendees to ask questions in order to drill down on Gartner's leadership advice. Common questions include:
"How can a CIO improve their influence with the CEO and the Executive Committee?"
"What is the best way to guide C-level peers?"
"Which frameworks are best at accelerating high-quality executive decision making, and when should and shouldn't they be used?"