Apeksha Kaushik

Apeksha Kaushik

Principal Analyst
Apeksha Kaushik is a Principal analyst and works within the CIO Research group at Gartner, as a member of the Government and Education team. She is focused on supporting government sector CIOs and public sector technology and service providers (TSPs) product leaders globally.
She provides research and advice to Government CIOs on initiatives covering IT modernization, innovation, and digital transformation. These initiatives include the transition to digital government, Government initiatives to raise their digital maturity, Business and technology trends , priorities for Governments. She also covers government applications such as for online voting, legislative management, grants management, Government meeting management. and focusses on citizen engagement, voice of citizen, and likes.
For public sector TSPs product leaders, the key initiatives include industry product planning and strategy as well as industry technology market essentials. These encompass enterprise IT spending forecasts and demand, growth opportunities and risks, emerging business and technology trends. The TSP public sector key initiatives enable product leaders and other technology business leaders effectively plan, develop, innovate, deploy, and position solutions for the government and education markets.
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Monday, 14 November, 2022 / 02:15 PM - 03:00 PM IST
Ask the Expert: Use Total Experience to Drive Resilient Government Service Delivery for Citizens and Employees

Total experience (TX) is an approach that combines the disciplines of UX, CX (inclusive of all government customers, residents, visitors, businesses and others), EX, and MX for a more holistic service design and delivery. It represents a logical evolution in maturity away from CX or EX management in isolation toward creating shared and better experiences to increase citizen and employee confidence with government services.

Hear it first at Gartner IT Symposium/Xpo™