Speaker Bio

Gene Alvarez

Gene Alvarez

Distinguished VP Analyst
Gene Alvarez helps clients with their vision, strategy, business models for topics such as Composable Business, Composable Applications, Composable CRM, The Future of Applications Applications Modernization, CRM, Customer Experience, and Digital Commerce Technologies. This includes topics such as CRM, Customer Experience Management, Customer Technology Platforms, Customer Engagement Hub, Customer Journey Mapping, digital business platforms, cloud, SaaS, and Digital Commerce technologies.

Mr. Alvarez has over 35 years of business and IT experience. He has led business impact assessments, vendor management, project management, software development and delivery of complex business applications. He is an international expert on the future of applications, composable business and sell-side strategies and technologies, such as Customer Engagement Hub, CRM, and customer experience, digital commerce, e-commerce and m-commerce and sales applications.

In 2019, the Hispanic IT Executive Council inducted Mr. Alvarez into their Hall of Fame. (https://hitecglobal.org/page/HITECHallofFame). He has received the Top 200 Influential Hispanics in Technology "HE&IT TOP 200" Award from Hispanic Engineer & Information Technology Magazine. He is a recognized authority on retail and consumer packaged goods industry applications and practices.

Mr. Alvarez has spoken at many international events and industry-related conferences worldwide and has published/referenced/featured in various media and trade publications.

Prior to joining Gartner, he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
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Monday, 14 November, 2022 / 11:30 AM - 11:50 AM IST
Magic Quadrant for Digital Experience Platforms

When organizations need to deliver engaging digital experiences — beyond simple websites and mobile webpages — they turn to digital experience platforms. Their functional breadth and ability to serve a variety of channels and modalities equip them uniquely to improve customer, partner and employee journeys. This session will examine the leaders, challengers and visionaries in this innovative and vibrant market.

Monday, 14 November, 2022 / 03:45 PM - 04:15 PM IST
Maverick* Research: How CIOs Can Help Their Organizations Become Digitally Sensitive to Drive a Great CX

Understanding consumer attitudes and beliefs, how emotion fits into transactional and interaction requirements, and how technology adoption is driven by psychological attributes is essential. This presentation will review three concepts: empathy, emotional sensitivity and digital sensitivity, providing recommendations to CIOs on how to address these problems and drive effective CX programs.

Tuesday, 15 November, 2022 / 03:30 PM - 04:00 PM IST
Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond - Seizing Uncertainty

The future is always uncertain. But the idea that “uncertainty brings opportunity” is almost a universal constant. And now is the time to seize opportunities. This presentation covers ten predictions of the future that represent opportunity — or threat. CIOs tech providers and business leaders will need to decide which while acting swiftly.

Wednesday, 16 November, 2022 / 10:30 AM - 11:15 AM IST
Ask the Expert: Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty

A follow-up from the Signature Series presentation “Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty". Bring your questions to this interactive session and take a deeper dive into these predictions including the ones you feel will have the greatest potential impact to your organization or industry.

Hear it first at Gartner IT Symposium/Xpo™