Leadership and culture have no purpose unless there is a priority placed on people. Successful digital enterprises understand that a skilled, engaged and innovative workforce is their greatest asset. CIOs can leverage this resource by ensuring their leadership acknowledges that the No. 1 priority is people, both individuals and in teams, and that they must develop, execute and communicate a people plan. This includes ensuring that the IT organization has the right combination of skills, competencies and experience. CIOs can build a high-performance workforce by taking a comprehensive view and approach to their people practices.
CIOs must go beyond supporting organizational change management practices to exercise organizational change leadership. Developing a change-ready culture involves shifting the mindset of the IT organization, teams and individuals, as well as the mindset of the rest of the enterprise. It requires a commitment to embrace change fitness and adopt enterprise wide competencies for change, not just implement a big change process. Adaptive organizations that have developed change fitness are ready for anything and prepared to respond to escalating business and competitive demands that are becoming part of normal business operations.