While we build the 2021 agenda, explore last year’s tracks built upon our latest research that addressed the challenges most critical to CIOs and IT executives. These key topics kickstarted conversations around the priorities and initiatives of IT leaders so attendees could tackle what was most important to them.
2020 track highlights
Track A: Business Strategy
Digital business requires that leaders shape technology to serve opportunity and respond to adversity. Business continuity is one of many complex business challenges creating unanticipated market turbulence. This track provides CIOs and IT executives with digital business strategic planning tools and techniques to turn complexity and chaos into real strategy execution initiatives.
Track B: Leadership
In times of rapidly evolving risks and opportunities, CIOs must embrace new approaches to leadership and strategic decision making. This track provides CIOs and IT executives with tools and techniques to help them lead and effectively make decisions in a dynamic world.
Track C: Technology & Information
Enterprises must accelerate their digital transformation efforts into real changes, and technology uniquely underpins that promise. This track provides CIOs and IT executives with clear insights and understanding of the opportunities and risks in adopting emerging technologies to help shape your digital transformation journey and lead business recovery.
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A look back at 2020's agenda
Tuesday, 17 November, 2020 / 11:00 AM - 11:30 AM JST
Who Do You Want to Be Post-Crisis? Actions for Leaders
Mary Mesaglio, Distinguished VP Analyst, Gartner
There is a lot of corporate soul searching going on right now. Some enterprises are doubling down on their values while others are adopting new ones. In all cases, values are inspiring and exciting, but not enough on their own to drive change. This session covers the values-to-action pyramid, walking through practical ways to turn values into everyday behaviors.
Tuesday, 17 November, 2020 / 12:30 PM - 01:00 PM JST
Acquiring Individuals’ Abilities: A New Sourcing Option
Akimasa Nakao, Principal Analyst, Gartner
Digital transformation requires more individuals with specialized abilities in creating ideas with extensive insights or utilizing advanced technologies. In this session, we will recognize those abilities as one of new sourcing options (e.g., skill-sharing and crowdsourcing) and lay out the pros and cons of using the option.
Tuesday, 17 November, 2020 / 12:30 PM - 01:00 PM JST
Growing Revenue in a Postpandemic World
Hung LeHong, Distinguished VP Analyst, Gartner
Return to growth will be a priority for almost all enterprises. But will this growth be found by bringing back the prepandemic ways of earning revenue? Will digital commerce be a main channel? This presentation will explore how CIOs must help their enterprise combine both digital and analog revenue to bring back growing ways.
Tuesday, 17 November, 2020 / 02:00 PM - 02:30 PM JST
Use Case Strategy of Workstream Collaboration
Katsushi Shiga, VP Analyst, Gartner
Many companies have used workstream collaborations such as Teams, Slack, and LineWorks in teleworking for protect from Covid19. In many cases, companies that have been hesitant to use the service have started using it as an emergency evacuation. Workstream collaboration will be central to providing new ways of working for future office workers. CIOs and IT leaders should differentiate by deploying more advanced uses, without undoing the use of workstream collaboration. In this session, we discuss use cases of workstream collaboration.
Tuesday, 17 November, 2020 / 02:00 PM - 02:30 PM JST
The CIO's Digital Product Management Game Plan for 2021
Brian Prentice, VP Analyst, Gartner
If anything has been learnt over the first half of 2020, it's been the importance of having a compelling digital connection with external stakeholders. As the world's economy starts to find its feet it is likely that customers and partners maintain those digital connections as defined by industry leaders. This means CIOs will need to make digital product management a key part of their 2021 efforts. This presentation will provide a roadmap to CIOs to enable their organization to become in industry leader in digital product management.
Tuesday, 17 November, 2020 / 02:45 PM - 03:15 PM JST
Rethink of Telework
Eri Hariu, Sr Principal Analyst, Gartner
Many enterprises deployed new challenges for telework in 2020. There is a possibility that even companies that do not deploy telework will eventually be forced to carry it out. In this session, we will analyze the points that enterprises should keep in mind in terms of technology and culture for future telework.
Wednesday, 18 November, 2020 / 11:30 AM - 12:00 PM JST
The New Normal in IT Finance
Chris Ganly, Sr Director Analyst, Gartner
Here we will discuss the changes in IT Financial Management and the shifts we are seeing, form on premises to cloud, from capex to opex, from projects to products, from waterfall to agile and what it means to the CIO and what they should do about it.
Wednesday, 18 November, 2020 / 11:30 AM - 12:00 PM JST
How Inspirational Organizations Stand Out in Adapting to Customers
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Wednesday, 18 November, 2020 / 01:00 PM - 01:30 PM JST
The Everything Customer
Hung LeHong, Distinguished VP Analyst, Gartner
The 2020 crisis has only accelerated the need for enterprises to interact digitally with customers. And as markets reopen, a reverse effect will occur: customers will value in-person interactions and great physical spaces. Customers will want everything. Technology has everything to do with delivering to these new needs . Find out how to develop the technology foundation to serve the Everything Customer.
Wednesday, 18 November, 2020 / 01:00 PM - 01:30 PM JST
IT Cost-Management Reform for Short-Term and Midterm Measurements
Hiroyuki Katayama, Sr Director Analyst, Gartner
The necessity for IT cost management reform was increasing even before COVID-19, but much more after it. CIOs should change ways of IT cost management to deal with demands from CEOs, for IT cost reduction and utilization of IT costs to gain business outcomes. This session introduces Gartner's frameworks to reform IT cost management and recommend critical points in how to use them.
Wednesday, 18 November, 2020 / 02:30 PM - 03:00 PM JST
Metrics, Risk and Recovery
Srinath Sampath, Sr Director Analyst, Gartner
How will you measure progress and manage risk as the world economy enters the recovery phase of the pandemic? Priorities and investments that appropriately manage risk will inform your decisions, smooth your path to recovery, and prepare you for the next crisis.
Thursday, 19 November, 2020 / 11:30 AM - 12:00 PM JST
Six Macro Factors That Will Frame Business Strategies for the 2020s
Mark Raskino, Distinguished VP Analyst, Gartner
Covid-19 triggered a multi-factor crisis. Big lurking issues were foregrounded. CIOs must rebuild as CEOs reshape their 2020s business strategies around the future of oil, productivity, environment, tech and more.
Thursday, 19 November, 2020 / 01:00 PM - 01:30 PM JST
Maverick Research: The Meaning of Life as a Set of AI Design Principles
Frank Buytendijk, Distinguished VP Analyst, Gartner
AI gives technology the capacity to act with a certain autonomy — an early form of “agency,” or “life” with some poetic license. What can you learn from different views on the meaning of life to make sure the behaviors of AI match with what you call meaningful results?
Thursday, 19 November, 2020 / 01:00 PM - 01:30 PM JST
CIOs' Game Plan Post-COVID-19 Recovery: Back to the "New Normal"
Tsuneo Fujiwara, VP Analyst, Gartner
CIOs can help their organizations to prepare for post COVID-19 recovery by showing to their CEOs a game plan post COVID-19 that leverages technology for longer term growth. Collaboration with CDOs and other digital executives is key.
Thursday, 19 November, 2020 / 02:30 PM - 03:00 PM JST
Five Ways to Stay Focused on Customers in Uncertain Times
Michael Chiu, Sr Director Analyst, Gartner
Economic downturns can wreak havoc on customer experience. During uncertain times, it is critical for IT to step up and expand its role in customer experience. IT matters even more these days: Digital is a larger part of the customer experience now than in the Great Recession. Learn five ways to stay focused on customers or risk losing business both heading into the downturn or during recovery.
Thursday, 19 November, 2020 / 02:30 PM - 03:00 PM JST
Do Investors Dream of Your Digital Strategies?
Satoshi Yamanoi, Managing Vice President, Gartner
Senior executives of listed companies are far more expected to disclose their digital ambitions and strategies to external investors, as it impacts on now and future enterprise value. The government is now accelerating the move in Japan. This ”traditional" session shows what CIOs should do to engage investors with introducing the refreshed and the latest actual cases.
Tuesday, 17 November, 2020 / 11:00 AM - 11:30 AM JST
Show the Value of IT Organization to CEO by One Page: 2021 Version
Hiroyuki Katayama, Sr Director Analyst, Gartner
COVID-19 directed IT organizations to a more difficult position in its enterprise due to reducing IT costs. They should manage the costs to keep its businesses as well as to transform its businesses. This session introduces the way how to show the performance of IT organization effectively to CEO through using effective its value metrics in one page.
Tuesday, 17 November, 2020 / 11:00 AM - 11:30 AM JST
Gain Influence in the C-Suite by Fulfilling What Your CEO Wants
Daniel Sanchez Reina, Sr Director Analyst, Gartner
The most successful CIOs wear two hats: business executive and technology executive. Yet too often CIOs mistakenly believe that their tech hat is the only one that the CEO really cares about. This is a terrible assumption for their influence on the C-Suite. In this session CIOs will learn what CEOs want from them.
Tuesday, 17 November, 2020 / 12:30 PM - 01:00 PM JST
A Master Class in Storytelling and Presenting: A Guide for When You Need to Say Things Better
Ed Gabrys, Sr Director Analyst, Gartner
Most people have had some experience communicating and presenting, and all but a few believe that they can do better. This session explores a set of approaches rarely covered in conventional storytelling and presentation sessions, but often used by many of the best speakers.
Tuesday, 17 November, 2020 / 02:00 PM - 02:30 PM JST
Planning for an Unknowable Future: Common Mistakes and Practical Solutions
Jackie Fenn, Distinguished VP Analyst, Gartner
As leaders construct their organization’s future, they must make assumptions and predictions about how the world will be different from today. But research shows that the human brain has systematic flaws when thinking about the future. Leaders are consistently blindsided by the impact of rare events, complex interactions and psychological challenges such as delayed gratification. Join this session to understand common errors and biases, and to learn specific techniques that will help leaders to both prepare for and shape their futures.
Tuesday, 17 November, 2020 / 02:45 PM - 03:15 PM JST
Roles to Be Enhanced for Promoting Data Utilization
Hideaki Horiuchi, Managing Vice President, Gartner
Most executives believe that they need to leverage data for business growth. Yet, many organizations struggle to achieve business results while pursuing data utilization efforts. This session will discuss the roles Gartner believes to be essential for employees promoting data utilization and make recommendations on how to identify areas to be enhanced.
Tuesday, 17 November, 2020 / 02:45 PM - 03:15 PM JST
How to Find the Skills You Need When Hiring Is Not an Option
Helen Poitevin, VP Analyst, Gartner
The half-life of skills is decreasing. Uncertainty makes it difficult to hire. Yet digital transformation needs to accelerate. CIOs need to get creative about how they think about worker capabilities. Learn how skills data and AI, workforce planning, and the internal talent marketplace can help solve short and medium term challenges to get the skills you need.
Wednesday, 18 November, 2020 / 11:30 AM - 12:00 PM JST
A New Phase of Personal Information Protection in Japan
Yuichi Isoda, VP Analyst, Gartner
Amid the expansion of data utilization, balancing between that and data protection is considered essential. So how can we achieve it? With a revision of Personal Information Protection Act scheduled for 2020, organizations that fail to comply with the law might suffer legal and reputational damage and even business disruption. In this session, we will discuss privacy risk trends and hot spots for businesses to consider.
Wednesday, 18 November, 2020 / 11:30 AM - 12:00 PM JST
The CDO or CDAO Should Establish a Position as a Member of the Management and Act as a Business Leader
Tatsuya Ichishi, Director Analyst, Gartner
In general, it is said that Japanese companies achieve less business results from digital transformation and data utilization than Western companies. In order to meet the expectations of the organization, leaders must have a clear intention with the knowledge for their role and demand the necessary authority and discretion.
Wednesday, 18 November, 2020 / 01:00 PM - 01:30 PM JST
How to Re-Accelerate Digital Business Transformation Post COVID-19 in a More Restrictive Environment
Tsuneo Fujiwara, VP Analyst, Gartner
Using scenario planning, CIOs can re-accelerate digital business transformation post-COVID-19 recovery for longer term growth of the enterprise, even though it may take a slightly different focus from pre-COVID-19 era. This session will refocus CIOs to drive digital business transformation, operating remotely and collaborating virtually, with limited funds and in a more restrictive supply chain environment.
Wednesday, 18 November, 2020 / 01:00 PM - 01:30 PM JST
Recompose Your Personal Brand to Thrive in Disruption
Graham Waller, Distinguished VP Analyst, Gartner
CIOs who fail to evolve their personal brand in-step with the changing context risk irrelevance. Transitions such as post-COVID renewal, a new CEO or promotion to a new role are key moments to evaluate brand “fitness for purpose.” This session provides simple practical tools to allow CIOs to proactively recompose their brand in times of transition.
Wednesday, 18 November, 2020 / 02:30 PM - 03:00 PM JST
How to Nurture Women Leaders in IT
Yuko Adachi, Distinguished VP Analyst, Gartner
Although many executive leaders understand the important role of female IT professionals play in their organization, few enterprises have succeeded in developing female leaders and professionals in Japan. This session will explore how Japanese leaders can create a workplace which embraces female leaders.
Thursday, 19 November, 2020 / 11:30 AM - 12:00 PM JST
Learn From Japanese Companies That Have Taken Root in Data-Driven Businesses and Don't Be Afraid to Change
Tatsuya Ichishi, Director Analyst, Gartner
What are the companies doing that are able to implement data-driven business? The examples of Japanese companies, which are said to be successful, reveal some common elements. This report summarizes these best practices and, combined with the results of Gartner's research, suggests what leaders of organizations should do.
Thursday, 19 November, 2020 / 11:30 AM - 12:00 PM JST
CIOs Make Your Mark on the Customer Experience Initiative
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer experience is one of the top three mission-critical priorities for most organizations. The CX strategy will not succeed in meeting its goals without technology. In this session, we'll share why CIOs need to mobilize their technology and IT department skills to boost the CX initiative leader, or how they can take the lead themselves.
Thursday, 19 November, 2020 / 01:00 PM - 01:30 PM JST
Ask the Expert: Project to Product: Best Practices to Drive Digital Business
Wataru Katsurashima, Sr Director Analyst, Gartner
To accelerate digital transformation, organizations are required to continuously evolve services, and product management is becoming more important. However, in Japan, there are few experienced people in product management, and many organizations are having difficulty planning what role, organization and skills should be implemented in product-centric approaches. This session will explain the product management functions and values that CIOs and leaders need to understand, with Gartner Product Management Framework.
Thursday, 19 November, 2020 / 02:30 PM - 03:00 PM JST
Maverick Research: CIOs Must Tap Into the Invisible Talent Pool
Yuko Adachi, Distinguished VP Analyst, Gartner
The gig economy, labor cost differences across national boundaries and the emergence of hybrid working style are creating a strategic pool of invisible talent that exists beyond those boundaries. CIOs must learn to tap this pool as a key resource in the digital business era.
Tuesday, 17 November, 2020 / 11:00 AM - 11:30 AM JST
Security in the Future of Work: CIOs Need to Know the Truth Behind Our New Workstyle
Kaoru Yano, Sr Principal Analyst, Gartner
In 2020, many enterprise faced a new challenge for telework. A lot of confusion were found in security when adopting new technologies. Now this is the time to redefine our work style and its security to prepare for future crises. In this session, we will discuss what CIOs need to keep in mind to secure future work styles as well as security recommendations.
Tuesday, 17 November, 2020 / 12:30 PM - 01:00 PM JST
Cloud Computing Trends 2021
Tadaaki Mataga, Distinguished VP Analyst, Gartner
Cloud adoption is accelerating at many enterprises. However, most of them are relying everything to Sier, following the existing requirements. Under these circumstances, enterprises cannot find any business benefits even if they use cloud. In this session, we will summarize recent cloud trends and provide advice.
Tuesday, 17 November, 2020 / 02:00 PM - 02:30 PM JST
Leveraging SRE Principle to Develop I&O Engineers for the "New Normal" era
Yoshifumi Abe, Sr Director Analyst, Gartner
What kind of roles and capabilities are required of I&O engineers in an organization with DevOps initiative? This session extracts some beneficial essence from the principles of Site Reliability Engineering (SRE), which is complimentary to DevOps, and provides tips for CIO and IT leaders to discover and develop I&O engineers for the "New Normal" era.
Tuesday, 17 November, 2020 / 02:00 PM - 02:30 PM JST
From Crisis to Opportunity: Top 10 Strategic Technology Trends in Data and Analytics, 2020
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Tuesday, 17 November, 2020 / 02:45 PM - 03:15 PM JST
Maverick Research: Being Human 2040 — The Life of the Architected Human in a More-Than-Human World
Marty Resnick, Sr Director Analyst, Gartner
Enterprise architecture and technology innovation leaders, along with CTOs, must prepare and lead their organizations to thrive in a world that will be directly impacted by nonhuman intelligence and architected humans. (Maverick research exposes unconventional thinking and advice.)
Tuesday, 17 November, 2020 / 02:45 PM - 03:15 PM JST
Seven Digital Disruptions You Might Not See Coming: 2020-2025
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Wednesday, 18 November, 2020 / 11:30 AM - 12:00 PM JST
Managing Knowledge Through the Digital Workplace
Stephen Emmott, Sr Director Analyst, Gartner
Artificial intelligence is enabling the value of content (unstructured data) to be leveraged in ways that have hitherto been impossible. Utilized as augmentation services for the New Work Nucleus, this presents a boon for knowledge management. In this session we explore why and what you should do to adapt your digital workplace program to embrace knowledge management.
Wednesday, 18 November, 2020 / 01:00 PM - 01:30 PM JST
Ask the Expert: Reconsider Now About Disaster Recovery Measures for Corporate Systems
Takuma Yamamoto, Director Analyst, Gartner
In recent years, organizations have been hit by huge natural disasters. However, there are many ineffective DR measures for corporate systems still in place. While demanding reduction of IT budget, this session will show the next action through Q&A about how to reconsider and build a realistic and rational DR.
Wednesday, 18 November, 2020 / 01:00 PM - 01:30 PM JST
How to Overcome the SAP's "2027 Problem"
Koji Motoyoshi, VP Analyst, Gartner
Mainstream maintenance for SAP ERP will end in seven years. Migration to the latest version, SAP S/4HANA, brings costs and risks, and as a result, many organizations are still taking a wait-and-see approach. How can Japanese CIOs turn the "2027 problem" into an opportunity? In this session, we will summarize the key points and provide some suggestions.
Wednesday, 18 November, 2020 / 02:30 PM - 03:00 PM JST
Improving Telework Efficiency by Paperless Initiatives With CCP and CSP in Japan
Masaki Suzuki, VP Analyst, Gartner
Paperless initiative using CCP and CSP has become more important as Telework is prevailing. But paperless related markets are extremely fragmented, and it may force you to take a long detour to choose and to leverage the services. In this session, Gartner will cover a wide range of paperless-related topics and provide recommendations for CIOs utilizing technologies to achieve more efficient telework and to drive your businesses.
Wednesday, 18 November, 2020 / 02:30 PM - 03:00 PM JST
5G Essentials
Takeshi Ikeda, VP Analyst, Gartner
5G service in Japan has started in 2020 and its business value is evaluated through COVID-19 experiences. This session gives several technology features of 5G and its architecture and advises how to plan evaluation and test of 5G for CIOs and technology leaders.
Thursday, 19 November, 2020 / 11:30 AM - 12:00 PM JST
The Future of Applications: Ahead There Be Dragons
Paul Saunders, Sr Director Analyst, Gartner
Digital Dragons are impacting the enterprise application market at an ever increasing pace. As CIOs adjust to the composable enterprise reality they must learn to understand how best to leverage the power and capability of these providers.
Thursday, 19 November, 2020 / 01:00 PM - 01:30 PM JST
Cloud-Centric Networking: Shifting to New Standards
Takeshi Ikeda, VP Analyst, Gartner
Thorough the experiences of COVID-19, we have learned that on-premises and closed-oriented networking has limitation for work at home and/or business continuation. This session shows that cloud-centric networking, hybrid networking both on-premises and the internet, is the new standard after COVID-19. Also this session discusses the technologies you need to focus on and what should be your next action for adopting these trends successfully.
Thursday, 19 November, 2020 / 01:00 PM - 01:30 PM JST
Use "TIME" and "Pace Layering" to Reassess Your Organization's Applications — Toward Overcoming the 2025 Digital Cliff
Harutoshi Katayama, Sr Director Analyst, Gartner
We will describe "TIME" and "pace layering;" Gartner's useful frameworks for the classification and evaluation of existing applications. Both frameworks can be used for analysis/evaluation and sorting/planning of IT assets, steps described as important to achieving digital transformation in the Ministry of Economy, Trade and Industry (METI)'s DX Report.
Thursday, 19 November, 2020 / 02:30 PM - 03:00 PM JST
Future of Work Has Arrived: A Close Look at Transformed Employee Experiences Globally
Gavin Tay, VP Analyst, Gartner
Workforce automation, digital dexterity and the on-demand workforce have delivered significant business value, consistent experiences and revenue growth mostly for digital businesses. CIOs can reap these benefits by learning how pre-pandemic organizations have embraced the future sooner than they thought.
Thursday, 19 November, 2020 / 02:30 PM - 03:00 PM JST
People-Centric and Next-Generation Infrastructure Strategy
Tadaaki Mataga, Distinguished VP Analyst, Gartner
Toward 2030, enterprise infrastructure will enter a whole new dimension. Existing thinking is no longer valid, and the New World based on people-centric principles will fundamentally change the business itself. In this session, we show strategies to take, actions to take, and advice for future-oriented business and technology leaders, based on future technology trends.