Attendees had access to the latest Gartner research specifically designed to help CIOs and IT executives meet the demands of the future. Each track had a particular area of focus that helped deliver what matters most to you and your organization.
Attendees had access to the latest Gartner research specifically designed to help CIOs and IT executives meet the demands of the future. Each track had a particular area of focus that helped deliver what matters most to you and your organization.
CIOs and IT executives walked away with clear insights and understanding of the opportunities and risks in adopting emerging technologies that help shape their digital transformation journey and innovation strategies, and lead their business recovery and growth.
This track provided CIOs and IT executives with business strategic planning tools and techniques to embrace the complexities and dynamics of a postpandemic world — and then execute the plans successfully while remaining adaptive to the changing and dynamic environment of 2022 and beyond.
CIOs and IT executives took away tools and techniques to help them lead effectively and overcome dynamically evolving constraints.
Tuesday, 16 November, 2021 / 12:50 PM - 01:35 PM JST
Yuko Adachi, Distinguished VP Analyst, Gartner
Yoshi Matsumoto, VP, Advisory, Gartner
Tsuneo Fujiwara, VP Analyst, Gartner
Tatsuya Ichishi, Director Analyst, Gartner
Join us for an opportunity to engage more deeply in the themes and concepts presented in today’s Gartner Opening Keynote: Where Next -- Technology Leadership in a World Disrupted. This moderated, townhall-style session will include a panel of experts sharing insights and responding to attendee questions.
Tuesday, 16 November, 2021 / 02:25 PM - 02:55 PM JST
Bart Willemsen, VP Analyst, Gartner
The future of privacy is now. Amidst an unprecedented set of innovations, driven by a global move to maturing privacy and data protection legislation, consumers' demand for active protection of privacy continues. Looking for minimum compliance leads to risk and opportunity oversight. This session deals with upcoming challenges in privacy, the global state of the landscape, and the tools for a mature, value-creating privacy program.
Tuesday, 16 November, 2021 / 03:55 PM - 04:25 PM JST
Koji Motoyoshi, VP Analyst, Gartner
With the end of maintenance of existing legacy ERP, there is a growing interest in SaaS-based Cloud ERP. This session will explain the new success factors for Cloud ERP projects that CIOs should keep in mind, based on the latest technology/market trends and lessons learned from case studies.
Tuesday, 16 November, 2021 / 03:55 PM - 04:25 PM JST
Kimihiko Iijima, Sr Director Analyst, Gartner
Rapid changes of business demand agility to applications. However, resource and skill shortage in IT organizations persist for years, getting worse. To solve the situation, application leaders jump on low-code development technologies. In this session, we discuss recent trends and considerations about low-code development technologies.
Wednesday, 17 November, 2021 / 11:35 AM - 12:05 PM JST
Takuma Yamamoto, Director Analyst, Gartner
Edge computing, which includes a variety of technologies, products, and services, is still in its infancy. However, this idea and technology innovation will continue to be crucial to business after 2025. In this session, understand the real edge computing from the business benefits expected of edge computing and the solutions of vendors. And discuss how to find business impact by edge computing.
Wednesday, 17 November, 2021 / 01:15 PM - 01:45 PM JST
Wataru Katsurashima, VP Analyst, Gartner
With the progress of agile development and application architecture, the requirements for application infrastructure are undergoing major changes. Container technologies and its orchestration technology, Kubernetes, play an important role there. In this session, we share points regarding containers and Kubernetes that CIO should understand, like market adoption, solution options and organizational best practices.
Wednesday, 17 November, 2021 / 01:15 PM - 01:45 PM JST
Katsushi Shiga, VP Analyst, Gartner
Many companies have started to work on remote work and have experienced various changes, but new challenges have emerged in the workplace regarding employees experience and engagement. In this session, we will discuss how to solve the problems of new workplaces that have emerged from remote work and realize a digital workplace that is directly linked to business results.
Wednesday, 17 November, 2021 / 01:15 PM - 03:05 PM JST
Yoshi Matsumoto, VP, Advisory, Gartner
Toru Asada, VP Service Delivery, Gartner
Alfred Sim, Director, Advisory, Gartner
Technology work, once the sole purview of dedicated IT shops, has become democratized. Unfortunately, many CIOs are still wedded to traditional divisions, ways of working and task-specializations that are no longer effective. This meeting will help CIOs navigate the journey toward a new technology model for the enterprise.
Questions this meeting will address:
• How are technology responsibilities being redistributed across the enterprise?
• What are progressive CIOs doing to build more and better technology leaders outside of IT?
• How does the role of the CIO change when technology work becomes democratized?
Wednesday, 17 November, 2021 / 02:40 PM - 03:10 PM JST
Kaoru Yano, Director Analyst, Gartner
SaaS is now necessary for enterprise business environment and especially communication and collaboration tools are widely adopted to improve their everyday business. However, current security protection is not enough for new risk around SaaS of both cyber security and insider threat. This session will provide new approach and best practices for securing today’s SaaS and for the future.
Wednesday, 17 November, 2021 / 02:40 PM - 03:10 PM JST
Yoshifumi Abe, Sr Director Analyst, Gartner
I&O organizations that survive and thrive in the future should adopt at least one of the following: SRE, IaC and/or immutable infrastructure. This session explores the risks and rewards of each technology along with practical guidance on what CIOs should consider for your infrastructure modernization.
Wednesday, 17 November, 2021 / 03:25 PM - 03:55 PM JST
Tadaaki Mataga, Distinguished VP Analyst, Gartner
Many companies have begun to take a step from discussion to practice about the cloud. On the other hand, the competition of hyperscalers has also begun to make a major shift on the premise of a distributed cloud toward 2030. In this session, we will sort out rapidly changing cloud trends and give advice to users.
Wednesday, 17 November, 2021 / 03:25 PM - 03:55 PM JST
Bart Willemsen, VP Analyst, Gartner
Privacy Enhancing Computation (PEC) techniques are a combination of forward looking and sustainable approaches to: Save your cloud strategy (i), uncover data value (ii) facilitate internal and external collaborations on data, and protect AI algorithm training (iii). In this session we will introduce the PEC landscape, why you need PEC, and which items you must investigate and invest in, Now.
Thursday, 18 November, 2021 / 11:35 AM - 12:05 PM JST
John Santoro, Sr Director Analyst, Gartner
The post-pandemic future is creating new white space opportunities. CIOs can use platform business and ecosystems to move into these blue oceans. CIOs have already built the foundation: the digital business technology platform. This session will help CIOs identify what their baseline is and what to do next to drive growth.
Thursday, 18 November, 2021 / 11:35 AM - 12:05 PM JST
Tatsuya Ichishi, Director Analyst, Gartner
BI/analytics is progressing to augmented analytics using artificial intelligence. How will the tools affect the utilization of information in the field of business and what should the IT department do for maximizing the value proposition of the augmented analytics? In this session, we will discuss market trends and role and responsibilities required by IT leaders.
Thursday, 18 November, 2021 / 01:15 PM - 01:45 PM JST
Tsuneo Fujiwara, VP Analyst, Gartner
We present go-to techniques of the innovation heavyweights as shared in our innovation case study spotlight series and “prism” infographic. Providing CIOs with go-to techniques they can try out within their own business, we present an overview of the use case prism and then dive into select company examples such as U.S. Navy’s 20-year vision video, Discover FInancial Services' Storytelling techniques and many more.
Thursday, 18 November, 2021 / 02:45 PM - 03:15 PM JST
Milind Govekar, Distinguished VP Analyst, Gartner
CIOs should now leverage cloud to set their organizations digital ambition, beyond the traditional use of cloud for agility, and potential cost efficiency. Learn how cloud can be used not just to improve current business models but create new business models, products and services. This session will also help identify the road blocks in your path and how to avoid them.
Thursday, 18 November, 2021 / 02:45 PM - 03:15 PM JST
Takeshi Ikeda, VP Analyst, Gartner
Digital technology such as 5G and IoT is still hype. Some organizations have already started to develop their capabilities but most of rest haven’t started yet. This session focus what will be new world business with 5G/IoT and what organization should do now for starting next toward 2030.
Thursday, 18 November, 2021 / 03:30 PM - 04:00 PM JST
Masaki Suzuki, VP Analyst, Gartner
There is a growing trend towards tokenization and using it for businesses. This is already more than a concept or a vision, and the scenario that a wider range of companies, regardless of industry, would be involved in some form of digital token or blockchain in the future. In this session, Gartner will discuss the trends and future of tokenization and blockchain in Japan.
Thursday, 18 November, 2021 / 03:30 PM - 04:00 PM JST
Tadaaki Mataga, Distinguished VP Analyst, Gartner
The times are changing drastically toward New World. After 2030, there will be enterprises that can make full use of technology as superpower and enterprises that cannot. The former may be a leader in a new era, and the latter may face a decline and a crisis of survival. In this session, we will discuss how enterprises should respond to the turbulent changes of the times.
Tuesday, 16 November, 2021 / 12:50 PM - 01:20 PM JST
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customers aren't just looking for products anymore - they want experiences. But how do you architect for experience when so many parts of the organization use technology to engage customers in different ways? In this session, we will share Gartner's vision for a new business architecture designed to drive a lasting and valuable customer relationships in a world of continuous uncertainty.
Tuesday, 16 November, 2021 / 02:25 PM - 02:55 PM JST
Kensuke Kawabe, Sr Director Analyst, Gartner
We have learned through the COVID-19 pandemic that the best use of the digital technologies differentiates your business. To make your business durable under such unpredictable conditions, you (CIO) have to consider how and what kind of technologies you should apply to every function to generate business value. It’s time you rethought of it and we will suggest key actions you should take.
Tuesday, 16 November, 2021 / 02:25 PM - 02:55 PM JST
Hiroyuki Katayama, Sr Director Analyst, Gartner
COVID-19 and digital acceleration are changing the roles of CIO and IT department, where ITs are contributing more directly to business outcomes. During these changes CIOs have many, and huge, opportunities to raise the value of IT department. This session demonstrates how to show the value of IT department to CEO effectively.
Tuesday, 16 November, 2021 / 03:55 PM - 04:25 PM JST
Mark Raskino, Distinguished VP Analyst, Gartner
Tired of "the D word"? At leading companies digital is done - they are moving to the next horizon. Autonomous businesses will comprise automated operations, serving machine customers governed by augmented management and trading in a programmable economy. We'll frame and explain what autonomous business means and what leading CIOs should do about it.
Tuesday, 16 November, 2021 / 03:55 PM - 04:25 PM JST
Masaki Suzuki, VP Analyst, Gartner
Eight years have passed since Gartner began advocating the digital business. During this time, various attempts have been made in Japan, and it become apparent that the key is people and skills.In this session, Gartner explains the current status of Japanese enterprises with the user surveys conducted in Japan, and make recommendations for CIOs in Japan.
Tuesday, 16 November, 2021 / 03:55 PM - 04:25 PM JST
Hung LeHong, Distinguished VP Analyst, Gartner
The postpandemic period provides a rare opportunity to reinvent a “forever hybrid” world - and CIOs play a crucial role. How should enterprises engage with customers? What are the new ways of working ? How will life activities like exercising, learning, and watching sports be re-invented? Don't settle for thinking that hybrid = remote + onsite. This session will push you to reinvent the hybrid equation.
Wednesday, 17 November, 2021 / 11:35 AM - 12:05 PM JST
Hung LeHong, Distinguished VP Analyst, Gartner
Ecosystems are practical concepts that every CIO should be versed in. First, there are ecosystems that are centered on the enterprise. Then there are (cross) industry ecosystems designed to create markets, improve whole industries, or converge them. This is the domain of platform business models and decentralized blockchain-based models. CIOs must understand the business concepts and how technology amplifies and make these ecosystems possible.
Wednesday, 17 November, 2021 / 01:15 PM - 01:45 PM JST
Michael Chiu, VP Analyst, Gartner
How do you improve customer journeys? This session will review how to systematically audit your organization’s customer journeys to uncover improvement opportunities. It will explain how to diagnose your journeys for customer effort, unmet expectations, potential errors, pain points and others, and will share case studies of organizations which improved their customer journeys in these areas.
Wednesday, 17 November, 2021 / 01:15 PM - 01:45 PM JST
Kimihiko Iijima, Sr Director Analyst, Gartner
Progress and proliferation of digital technologies have impacted a lot not only the way of business but also how applications should be. Just applying digital technologies do not result required business outcome. In this session, we discuss how application leaders to ensure that applications embody what enterprise to achieve correctly and precisely.
Wednesday, 17 November, 2021 / 02:40 PM - 03:10 PM JST
Gavin Tay, VP Analyst, Gartner
How should organizations respond to remain resilient in the event of a shift in the equilibrium point of globalization? Despite digital business acceleration, the axioms which underpin globalization are being challenged by a range of factors including geopolitical tensions and regulatory frameworks. Executive leadership of enterprises need a forward-looking assessment and recommendation to navigate the forces impacting globalization, or de-globalization.
Wednesday, 17 November, 2021 / 02:40 PM - 03:10 PM JST
Paul Proctor, Distinguished VP Analyst, Gartner
Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.
Wednesday, 17 November, 2021 / 03:25 PM - 03:55 PM JST
Don Scheibenreif, Distinguished VP Analyst, Gartner
Technology continues to change the way customers engage with the organizations they do business with. But what is coming next? This session presents Gartner's view of three trends most relevant to engaging customers, their impact on customer experience and what you can do as a CIO to help your organization take advantage of these trends for growth.
Thursday, 18 November, 2021 / 11:35 AM - 12:05 PM JST
Michael Chiu, VP Analyst, Gartner
Economic downturns can wreak havoc on customer experience. This session will answer how you can refocus attention on your customers in uncertain times by identifying areas of high employee effort, utilizing the 3-2-1 method, sharing voice-of-the-customer feedback with IT, “walking a mile” in your customer’s shoes and utilizing culture "hacks".
Thursday, 18 November, 2021 / 11:35 AM - 12:05 PM JST
Wataru Katsurashima, VP Analyst, Gartner
To accelerate digital transformation, organizations are required to continuously evolve services, and product management is becoming more important. However, many organizations are having difficulty planning what role, organization and skills should be implemented in product-centric approaches. This session will explain the product management best practices that cover its functions and values that CIOs need to understand.
Thursday, 18 November, 2021 / 01:15 PM - 01:45 PM JST
Kensuke Kawabe, Sr Director Analyst, Gartner
As more organizations are interested in CX, there are increasing number of application leaders who have responsibilities in implementing appropriate applications that contribute. However, it will not be successful without correctly understanding the business impacts brought by CX. In this session, we will discuss how such application leaders should take actions to respond to the expectations of their business.
Thursday, 18 November, 2021 / 02:45 PM - 03:15 PM JST
Mark Raskino, Distinguished VP Analyst, Gartner
Powerful ESG fund managers won't invest in companies that lack environmentally thoughtful strategies. Beyond decarbonisation, many other environmental issues are part of the activist investor debate. Your board and CEO need fresh ideas and approaches. Circular economy business models are on the rise but they should not contend with digital for transformation resources. Instead the two can be productively combined.
Thursday, 18 November, 2021 / 02:45 PM - 03:30 PM JST
Yoshi Matsumoto, VP, Advisory, Gartner
Toru Asada, VP Service Delivery, Gartner
Due to the current significant environmental changes, social demands for government agencies' digital capabilities are increasing. On the other hand, it has been pointed out that Japanese government agencies lag from other countries. In this session, you will discuss with Gartner's experts the maturity model of e-government, global trends, and the challenges of digital initiatives of Japanese government agencies and local governments.
Thursday, 18 November, 2021 / 03:30 PM - 04:00 PM JST
Yoshifumi Abe, Sr Director Analyst, Gartner
Organizations with RPA initiatives are trying to broaden the scope of its implementation which is currently limited to some operations/LOBs.
This session describes the possibilities and challenges of leveraging citizen developers approach for expanding automations by RPA, and present some hints for considering whether citizen developers should be used.
Tuesday, 16 November, 2021 / 12:50 PM - 01:20 PM JST
Kristin Moyer, Distinguished VP Analyst, Gartner
Stakeholder pressure is driving the growth in board attention on environmental, social and governance (ESG) issues. CIOs should verse themselves on what ESG is and how it's different from sustainability and CSR. And CIOs should be prepared to inject data and insight that will help the enterprise improve access to capital, cost of capital, operating costs and ultimately stock performance.
Tuesday, 16 November, 2021 / 02:25 PM - 02:55 PM JST
Ryuichi Tsuchiya, Sr Director Analyst, Gartner
Each company's IT procurement organization varies in missions, roles and coverage of products and services. However, it isn't sure whether this structure was constructed by a long-term strategy because many CIOs are currently exploring ideas for how to transform their procurement organizations in the digital era.
In this session, we will answer how IT procurement org should contribute to the company's digital strategy and provide tangible value.
Tuesday, 16 November, 2021 / 02:25 PM - 02:55 PM JST
Daniel Sanchez Reina, VP Analyst, Gartner
Remote work has proven that a borderless workforce is not only possible, but also a great option for companies searching for highly-skilled scarce talent. High Performance requires acknowledging cultural differences across geographies and mastering their management, as key ingredients so that all employees feel treated and respected fairly.
Tuesday, 16 November, 2021 / 03:55 PM - 04:40 PM JST
Harutoshi Katayama, Sr Director Analyst, Gartner
Developing agile human is a key to derive agile transformation successfully.
Also, developing agile human is one of the most difficult issues for agile transformation.
This session is to answer questions from CIO and IT leaders who are working on developing agile human.
Wednesday, 17 November, 2021 / 11:35 AM - 12:05 PM JST
Graham Waller, Distinguished VP Analyst, Gartner
As the volume and velocity of digital disruption accelerates, traditional training can’t keep pace leaving employees behind and enterprises riddled with skills gaps. This session will cover proven agile learning practices that increase the speed and effectiveness of upskilling in the flow of delivering your most critical digital initiatives.
Wednesday, 17 November, 2021 / 11:35 AM - 12:05 PM JST
Yuko Adachi, Distinguished VP Analyst, Gartner
Gartner has identified the key characteristics highly impactful CIOs develop and demonstrate, as they contribute to the strategic success of their enterprise. Every CIO must act to develop their own secret sauce formula to deliver greater executive value. This session will provide you with the right ingredients.
Wednesday, 17 November, 2021 / 11:35 AM - 12:20 PM JST
Tadaaki Mataga, Distinguished VP Analyst, Gartner
With the arrival of the New World in 2030, companies need to acquire a new mindset. This session will provide leaders with new insights through questions to analysts about the mindset to survive in the coming era.
Wednesday, 17 November, 2021 / 01:15 PM - 01:45 PM JST
Yuichi Isoda, VP Analyst, Gartner
Security and privacy considerations are becoming more and more important in data analytics. In this session, we will discuss the basics and essentials of security and privacy.
Wednesday, 17 November, 2021 / 02:40 PM - 03:10 PM JST
Tatsuya Ichishi, Director Analyst, Gartner
Gartner's annual CDO survey shows chief data officers and other D&A leaders that their role is growing in influence and impact. Almost all Japanese enterprises didn't have dedicated CDOs and D&A leaders based on another survey. On the other hand, a lot of Japanese enterprises found DX group and assigned responsibilities. In this session, clarify how you strongly relate between Digital and Data, and how important clear responsibilities not only about Digital but also Data.
Wednesday, 17 November, 2021 / 03:25 PM - 03:55 PM JST
Mary Mesaglio, Managing Vice President, Gartner
As 2020 drew to a close, there was wishful thinking that by 2021, all would be well. But for the first half of 2021, things looked a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session addresses how to deliver even when everyone is tired, how to handle the grief stemming from the pandemic and how to stay motivated even when it feels like a marathon.
Thursday, 18 November, 2021 / 01:15 PM - 01:45 PM JST
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
CIOs and IT leaders will see how to use three financial models for leverage and bargaining power as this session walks through technology and cloud negotiation scenarios. CIOs and IT leaders will see how to take ready-to-use templates and checklists to enhance their organization's playbook using the financial models TCA/TCO, NPV, and cash flow vs. P&L impact for negotiation leverage and bargaining power.
Thursday, 18 November, 2021 / 01:15 PM - 01:45 PM JST
Yuichi Isoda, VP Analyst, Gartner
Previous security approaches are no longer working, with increased use of the cloud, increased digital competition, more sophisticated cyber attacks, a sense of stagnation across society, more diverse ways of working, legal sanctions and loss of trust, a lot of collapses in many areas. This session provides the key security challenges and recommendations.
Thursday, 18 November, 2021 / 02:45 PM - 03:15 PM JST
Akimasa Nakao, Principal Analyst, Gartner
Environmental changes caused by Covid-19 and the trend of digital business are changing sourcing practices. It leads to an opportunity for user companies to promote the technologies. In this session, we will capture those diversifying sourcing trends and explore the directions and points to tackle as future sourcing strategies for IT leaders.
Thursday, 18 November, 2021 / 02:45 PM - 03:30 PM JST
Harutoshi Katayama, Sr Director Analyst, Gartner
There is growing interest in agile methodology in Japan. However, many Japanese companies do not know how to start it and how to drive adoption of agile in the organization.
This session is to answer questions about driving adoption of agile methodology in the organization.
(Human development issue is discussed in the different ASK the expert session.)
Thursday, 18 November, 2021 / 03:30 PM - 04:00 PM JST
Paul Proctor, Distinguished VP Analyst, Gartner
Many current approaches to cybersecurity are falling short of their promise to deliver including risk appetite statements, quantification, and throwing money at the problem. Treating cybersecurity as a business decision puts it in a business context and engages business decision makers to choose how much protection they want and how much they want to spend.