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Monday, 16 May, 2022 / 11:00 AM - 11:45 AM CEST

(05:00 AM - 05:45 AM EDT)

Keynote: YOU Are a Designer (You Just Don’t Know It Yet)

Danny Brian, Distinguished VP Analyst, Gartner

Brent Stewart, Sr Director Analyst, Gartner

Design is the act of planning, creating, executing or building something according to a strategic plan. Looking at design from this holistic perspective reveals a profound truth: everyone in a digital business is a designer. This presentation establishes design as the “connective tissue” that aligns research, insights, ideas, strategies, processes, architectures, technologies and experiences to achieve optimal business results.

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

A Leadership Compass for Applications and Software Engineering Leaders

Patrick Connaughton, VP Analyst, Gartner

IT leaders are under increasing pressure to influence many different stakeholders, and their leadership capabilities are critical to this. The leadership compass and its five dimensions provide a useful framework to lead the organization more effectively today.

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

How to Make People Care About Your Transformation

Mary Mesaglio, Managing Vice President, Gartner

"I am not interested in transformation," said no CEO ever. Everybody's transforming. And so they should be. The problem is that transformations can feel like pushing water uphill, with leaders exhorting their people to change and despairing that they ever will. So, what's missing? Neuroscience. Abandon rational, reasonable arguments for change in favour of science-backed and simple tactics .

Monday, 16 May, 2022 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Roundtable: Where Next — Women in IT

Michelle Duerst, VP Analyst, Gartner

Where Next is an important theme at Gartner, focusing on the changing workforce (and customers). This interactive session will provide attendees the chance to discuss the future for women in IT. Attendees will share challenges faced, how they addressed them, sprinkled with insights from Gartner research, moderated by Gartner VP Analyst, Michelle Duerst .

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Ignore Burnout at Your Peril

Michelle Duerst, VP Analyst, Gartner

Burnout is an enterprise cultural issue that needs to be on every leader's radar. IT employees deal with constant change and demanding workloads that often result in burnout, impacting employee engagement and retention. In this session, you will learn how to spot and address burnout and open up the dialogue within IT to make employee well-being a priority. You will leave with actionable tactics .

Monday, 16 May, 2022 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Workshop: Design Thinking: Enabling Your Development Teams With This Essential Skill

Van Baker, VP Analyst, Gartner

Design thinking is the key to designing and developing applications that are user-centric, resulting in broad adoption and use by customers or employees. Design thinking is key to understanding all the steps that need to be taken before thinking about building a prototype. Unfortunately, many development teams believe that the first step in building a new application is to start writing code, but this will likely lead to problems with the application .

Monday, 16 May, 2022 / 03:00 PM - 04:45 PM CEST

(09:00 AM - 10:45 AM EDT)

Research Discussion: Leading High-Performing Product Teams at Scale

Miles Gibson, VP, Research, Gartner

Thomas Squeo, Chief Technology Officer, Notified // Intrado

The move to a product management model requires transformations in skills, culture, and the technology environment. This research discussion, exclusively for heads of applications and software engineering, will highlight real-world case studies from Intrado and Aon on how to empower product teams to drive continuous improvement required to achieve their business objectives.

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Rethink Organizational Change Management to Accelerate Your Growth

Rachel Longhurst, Sr Principal, Advisory, Gartner

The pace of digital transformation and the volatility of the business environment have increased the frequency of changes affecting enterprise priorities. As a result, it is becoming increasingly ineffective and unsustainable to house change management expertise in siloed pockets. To increase change success, organizations must promote change management capabilities to different stakeholder segments and move toward enabling the rest of the organization to manage change better.

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

CTO's Guide to Build the Right Executive Partnerships to Scale Digital Business

Samantha Searle, Sr Principal Analyst, Gartner

Scaling digital business requires CTO's to actively engage and partner with their peer executives , as disjointed efforts might hamper this scaling. CTOs should engage with other CXO roles to identify synergies, reduce conflicts and determine common business outcomes.

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

How to Lead High-Performing Software Engineering Teams

Akis Sklavounakis, Sr Director Analyst, Gartner

Great software engineering teams are led by high-performing leaders who can effectively motivate, engage, coach and develop people for high performance. Join this session for insights into how to lead software engineering teams .

Tuesday, 17 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

How to Attract, Develop, and Retain Great Engineering Talent

Akis Sklavounakis, Sr Director Analyst, Gartner

Hiring, developing, and retaining great software engineering talent is the top challenge software engineering leaders face today. The increased need for up-to-date engineering skills and a reevaluation of work-life priorities contribute to the fierce competition for talent. Attend this session to get data-based advice on ways to attract, develop and retain great engineering talent .

Tuesday, 17 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Actions for Leaders in Times of Crisis — What You Do Now Matters

Mary Mesaglio, Managing Vice President, Gartner

Before February 24th leaders might be about to get a respite as there was tentative hope that things were looking up. Then Russia invaded Ukraine, sinking business leaders across all industries and sectors right back into crisis mode and pushing many employees to the brink in terms of fatigue and anxiety. This session covers tactical actions that every leader needs to take right now.

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

You Don’t Have Enough People or Money to Do Everything The Business Wants. How Do You Prioritize?

Bill Swanton, Distinguished VP Analyst, Gartner

Software engineering leaders face an insatiable demand for work. Every stakeholder has a long list of requests they need NOW! Starting with the annual budgeting process, transparency is required to show what work is in the backlog and how it ties to strategic priorities. Making team capacity visible will show the effect of new work on delivery of current work and make it possible to push prioritization decisions back on stakeholders .

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Change Agent Tactics to Thrive in an Ambiguous World

Sean Bankston, Director, Advisory, Gartner

Understanding is the key to change, but that understanding rarely cascades into the enterprise. A change initiative won't succeed if those impacted don't understand the change and how it affects them. In this session, we will identify the common pitfalls and you will leave with six tactics that you can use now and make your change initiative a success.

Tuesday, 17 May, 2022 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Clinic: Follow These Top 10 Tips, Tactics, and Tricks (“TTTs”) for Negotiation Success

David Groombridge, Distinguished VP Analyst, Gartner

This clinic will walk through how to use 10 powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations for cost optimization and risk mitigation. Each attendee will receive ready-to-use templates and checklists to put these 10 TTTs in action as a powerful negotiation playbook .

Tuesday, 17 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Four Strategic Principles IT Leaders Need to Champion Now

Lorri Callahan, Sr Director Analyst, Gartner

The combined benefits of adopting agile and a product-centric approach to your portfolio has paid solid dividends to your organization. Are you asking yourself, where do we go next? Learn how to apply four key principles – cross-functional governance, product-centric portfolio management, visualization of flow, and continuous business forecasting — to close the gap between strategy and execution to always deliver business value .

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Stop Building Architecture. Start Building Architects!

Nolan Hart, Account Executive, Gartner

The demands of agile, product management and democratization are straining traditional EA practices. Because of as-a-service products, business technologists and IT's own desire to move faster, EA cannot hope to support all of the architecture decisions that need to be made. To succeed, they will need to foster architecture skills and practices across the entirety of the organization.

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

How to Depoliticize Project Prioritization With a Decision Framework

Anthony Henderson, Sr Director Analyst, Gartner

Deciding between initiatives becomes political as stakeholders battle for resources to achieve their objectives. This presentation discusses how leaders can: Neutralize politics by introducing an objective framework for technology investments; apply a set of principles that will institutionalize the decision framework and sustain quality decision making through executive transitions.

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Best Practices for Building and Evolving Software Architecture and Development Skills

Brad Dayley, VP Analyst, Gartner

With evolving user expectations, business requirements and technology advancements, application architects and developers cannot maintain the status quo and remain relevant. This session provides a framework for identifying and prioritizing which skills you need to learn and then how to apply continuous learning practices to make learning new skills a natural part of your day-to-day work activities .

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

How to Assess Emerging Technology Maturity and Adoption Readiness

Brian Burke, Research VP, Gartner

Many organizations aspire to be early adopters of emerging technologies, but are held back by a lack of understanding of the adoption constraints before a technology is thoroughly proven. This presentation will guide you through the analysis method to identify constraints to minimize the risks of early adoption and maximize the opportunities to gain competitive advantage .

Monday, 16 May, 2022 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Workshop: The Evolving Role of Architects

Anne Thomas, Distinguished VP Analyst, Gartner

Traditional architecture methodologies conflict with agile and DevOps methodologies, and many DevOps teams resist architects' guidance. Architects need to adopt DevOps-friendly practices to reduce the conflict. This workshop examines roles, practices and attitudes that enable architects to work effectively with DevOps teams and improve their influence .

Tuesday, 17 May, 2022 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Microservices Architecture

Kevin Matheny, VP Analyst, Gartner

Microservices architecture may be at the bottom of the Hype Cycle, but it's still wildly popular. This session provides an opportunity to speak directly with a Gartner analyst covering microservices architecture to get answers to your burning questions .

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Technical Insights: Agile Application Architecture Using Distributed Apps, APIs and Services

Brad Dayley, VP Analyst, Gartner

Accelerating the digital business requires application architecture that supports agility, flexibility and scalability as well as improved customer experiences and workforce productivity. A multigrained mesh app and service architecture (MASA) approach centered around mediated APIs and mesh applications provides a highly agile architecture, but is a significant shift from traditional monolithic applications. This session provides best practices to create an app, API and services architecture to increase your agility and enable composability .

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

How Composable Architecture Will Help You Master The Pace Of Business Change

Yefim Natis, Distinguished VP Analyst, Gartner

Incorporating composable architecture into digital business enables the enterprise or public agency to change and grow despite persistent uncertainty. IT leaders must build excellence in delivering composable application products, reflecting the architecture of the business and optimized for fast, safe and efficient change, as an essential tool of business resilience, adaptability and growth.

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Building a Software Engineering and Enterprise Architecture Partnership

Philip Allega, VP Analyst, Gartner

"Deliver. Quicker. Meet the immediate needs!" The mantra of today's delivery teams are at odds with planning for the future and assessing the impact of the trajectory of what's planned for investment, in development, and in production. In this session we will explain why EA is still relevant, how they remain relevant, and how delivery teams can benefit from and help them without EA being an obstacle.

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

When and How to Modernise Application Delivery With Composable Architecture

Gary Olliffe, Distinguished VP Analyst, Gartner

As organizations strive to be more flexible and adaptable, composable architecture promises to speed the delivery of new business solutions. But achieving composability comes at a cost. This session will help you decide when to invest in composable application capabilities and how to establish a composable mindset and the architecture to support it.
Key Issues:
1) How do you define composability for your organisation?
2) When should you prioritise composable architecture?
3) How do you deliver a composable architecture for application delivery?

Tuesday, 17 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Rejuvenating Design Patterns and Pattern Languages

Arun Batchu, VP Analyst, Gartner

The seminal book on design patterns that launched modern software development was published almost 30 years ago and laid the foundation for the systems we enjoy today. Tragically, patterns have disappeared from our vocabulary, leaving us without a common language for building next-gen systems. In this session, we reintroduce patterns and languages to capture essential complexity and eliminate accidental complexity .

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

What IT Leaders Need to Know about a Modern Data and Analytics Strategy

Frank Buytendijk, Distinguished VP Analyst, Gartner

"Becoming more data-driven" is one of the most popular mission critical priorities for many organizations worldwide. But what does it mean to become data-driven? And how can you create a modern Data and Analytics strategy that helps you to get the most out of your data assets? How can you create direct business value with data and analytics ?

Monday, 16 May, 2022 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Modernizing Integration Platforms

Abhishek Singh, Principal Analyst, Gartner

Many organizations are faced with the challenge of technology consolidation and legacy Integration platforms. This session will give an opportunity to speak with a Gartner analyst about modernizing integration platforms

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

API Security: How to Protect Your APIs From Vulnerabilities and Breaches

Mark O'Neill, VP Analyst, Gartner

As API breaches become commonplace, API security has grown in importance. APIs are now widely used in application development and integration, but are attractive targets since they access applications and data. In this session, you will learn the typical threat surface for APIs, vulnerability paths, and examples of breaches. You will then learn what techniques and technologies can protect APIs .

Monday, 16 May, 2022 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Ask the Expert: The Business Value of Robotic Process Automation

Saikat Ray, VP Analyst, Gartner

This ask the expert session will answer questions on how application leaders can measure the business value of robotic process automation (RPA). Participants will develop an understanding of the common metrics used to measure the benefits, costs and risks of implementing RPA. They will get answer on how to develop a TCO model to build a business case for adopting RPA within their organization.

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Technical Insights: Events Everywhere — Trends in Architecture, APIs, Integration and Analytics

Gary Olliffe, Distinguished VP Analyst, Gartner

Event-driven architecture and streaming data patterns are permeating the enterprise as architects and engineers discover the limits of their historical go-to approaches. This session explains the trends in cloud architectures, platforms, open-source and skills that are making event-driven patterns a critical capability for modern application, integration and data architecture .
Key Issues:
1) What are the use cases for event-driven architecture today?
2) What skills, technologies and practices do you need to succeed?
3) What impact does working with events and streams have on your existing technology?

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

10 Most Common Mistakes in Automation Initiatives

Nicole Sturgill, VP Analyst, Gartner

Enterprises in many industries are embracing automation starting with simplistic tools such as RPA, OCR or BPM. However, many organizations struggle to scale automation and as they do so, they may well fall foul to some common traps. In this session, attendees will be introduced to ten common mistakes in automation strategy and get guidance on how to overcome or avoid them.

Monday, 16 May, 2022 / 03:00 PM - 03:45 PM CEST

(09:00 AM - 09:45 AM EDT)

Ask the Expert: How to Evaluate API Management Solutions

Steve Deng, Sr Director Analyst, Gartner

API management solutions provide a robust set of capabilities for securing, protecting and governing APIs. However, matching the capabilities of a given solution to the specific needs of an enterprise remains a challenging task. This session provides the opportunity to speak with a Gartner analyst about your unique requirements and constraints to evaluate the suitability of an API management solution.

Tuesday, 17 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Beyond RPA — Build Your Technology Portfolio for Hyperautomation

Saikat Ray, VP Analyst, Gartner

CIOs have a wide array of overlapping options for digital process automation in their technology portfolio. Many have already invested in robotic process automation, low-code, business process management tools, or even integration platform as a service. In this session, CIOs learn how to make the optimal choice and build an investment plan for the future.

Tuesday, 17 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Using a Data Hub Strategy to Simplify and Align Integration and Governance

Ted Friedman, Distinguished VP Analyst, Gartner

Organizations are often confused by vendors who overcomplicate siloed approaches to data and analytics governance and integration. An effective data hub strategy is a synthesis of best practices that can help you succeed with data and analytics governance and data integration, while simplifying your infrastructure.
What is a data hub and why is It NOT the same as a data warehouses or data lake?
What is a data hub strategy and how does it add value to your organization?
What are the critical starting points for a data hub strategy?

Tuesday, 17 May, 2022 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Comparing Process Automation Technologies — RPA, LCAP and BPM

Matt Brasier, Sr Director Analyst, Gartner

Becoming a digital business means automating your manual processes, but there are many approaches and platforms available. Knowing which to use is key to successfully automating your processes. This session will look at robotic process automation (RPA), low-code application platforms, and business process management (BPM) and when you should use each of them. Attendees will get an opportunity to discuss topics such as:
What are RPA, LCAP and BPM?
What are their strengths and weaknesses?
Which should I use to automate by business processes ?

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

API Trends: Graph APIs, Microservices, Multigateway, and Multicloud Architectures

Mark O'Neill, VP Analyst, Gartner

The world of APIs is changing, with graph APIs, including GraphQL, growing in popularity. At the same time, API management is also changing, as organizations increasingly use multiple API gateways across their application architecture. This includes the use of microservices and service mesh. In this session, attendees will learn about new API trends and how their organization can adapt and react .

Tuesday, 17 May, 2022 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Ask the Expert: What's the Difference Between Data Lakes, Data Warehouses and Data Hubs?

Ted Friedman, Distinguished VP Analyst, Gartner

Confusion persists regarding the roles of all three as they are not the same. While the names and terminology are less important than the principles and capabilities, data and analytics leaders need to know the role of each and the value they provide. Bring your questions to this interactive session to learn the characteristics of these structures and the scenarios in which they are applied.

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Govern Your Citizen Technologists to Optimize Your Low-Code Automation and Development Initiatives

Paul Vincent, Sr Director Analyst, Gartner

Citizen technologists play a crucial role in contributing to an organization’s low-code automation and development efforts. This session guides CIOs/application and software engineering leaders in creating an adaptive governance model to identify the unique needs of every organization, select the right mix of tools and scale citizen-development programs to drive business innovation.

Tuesday, 17 May, 2022 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Workshop: API Security

Mark O'Neill, VP Analyst, Gartner

In this workshop, attendees will first learn the components of an API security, including API discovery, API authentication, authorization and thread detection. Next, there is a practical exercise to create an API security policy. The workshop is collaborative with feedback and suggestions provided by the facilitator. This workshop does not assume a security background or deep API expertise .

Tuesday, 17 May, 2022 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Workshop: How to Identify the Right Use Case for Your AI Project

Whit Andrews, Distinguished VP Analyst, Gartner

Figuring out the right use case for your organization is often the key to successful AI implementation. In this workshop, we will explore how to identify the right use case for your situation and apply that to overall changing business dynamics across the value chain.

Tuesday, 17 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Apply Platform Thinking to Maximize ROI of Your Process Automation

Akash Jain, Principal, Advisory, Gartner

Enterprises often struggle to achieve the benefits from their process automation initiatives due to lack of a clear understanding of business objectives, poor assessment of automation opportunities, unclear stakeholder mapping, poor change management, and rigid choice of technology. The traditional approach to buy or build a software or an application would only be a tactical solution to a problem that encompasses the broader domains. Platform thinking is a way to rethink, reimagine and reset how companies approach and build scalable and sustainable automation capabilities. This presentation will focus on ways to incorporate platform thinking in automation initiatives by focusing on assessment of desired business capabilities, roles played by stakeholders (both in the process and in using tools) and identification of technology according to the need and skills of stakeholders.

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

The Continuous Interface: How to Build an Application System to Unleash Human Potential

Arun Batchu, VP Analyst, Gartner

Broken app flows, inconsistent design and errors contribute to a debilitating 50% loss in work effectiveness and employee engagement. What got us here will not work in the increasingly VUCA world we live in. This session will introduce new trends in front-end architecture, design and technology to create a humane app experience that your employees and customers will love.

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Dealing With the Coming Collision of ModelOps and DevOps

Van Baker, VP Analyst, Gartner

The use of AI and ML models is increasing but responsibility for application development and ML model creation often lie in different parts of the organization. The overlap between ModelOps and DevOps will lead to potential duplication of effort and conflicting responsibilities. Software engineering and D&A leaders must coordinate workflows to deliver and deploy AI- and ML-enabled applications.

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

A Day in the Life: 2030

Matt Cain, Distinguished VP Analyst, Gartner

In this session, we tell a story around how an urban professional spends her day in 2030. We examine the technology supporting her day, and analyze the job skills needed to provide the services that are utilized throughout the day. The day shows how business models will be changing and how advances in AI, networking, IoT, robotics and data collection will change how we live.

Tuesday, 17 May, 2022 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Strategies and Tactics for Speech and Natural Language Automation

Anthony Mullen, VP Analyst, Gartner

The use of natural language automation technologies has rapidly accelerated in the enterprise from chatbots and speech experiences to intelligent document processing and knowledge graph applications. The dizzying number of vendors coupled with a rapid evolution of technologies challenges enterprises to act strategically. In this session Gartner analysts will answer your questions on how to develop tactics and strategies for natural language technologies.

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

How Digital Twins/Humans, Metaverse and Simulation Will Reshape Business and What to Do About It

Anthony Mullen, VP Analyst, Gartner

Today organizations develop one-off AI and VR/AR experiences with little consideration to a larger technical design and strategy. This session will outline the key technologies and architectures shaping the future of experiences and automation and prepare business leaders with tactics and strategies to capitalize on the trends
.

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Technical Insights: Keys for DevOps Success

Bill Holz, VP Analyst, Gartner

DevOps is all the rage — but what does DevOps really mean? Organizations all around the globe are scrambling to adopt DevOps without understanding what the term means and what is required to adopt it. This presentation will help you to better understand:
• What DevOps is and what it is not?
• The keys critical to DevOps success.
• How to build your DevOps practice into your SDLC ?

Tuesday, 17 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

It's Time for a New IoT Strategy to Exploit New Tech for New Business Opportunities

Nick Jones, Distinguished VP Analyst, Gartner

New business opportunities will be enabled by Tiny IT, digital twins, robots, and autonomic systems. Mass deployment of IoT for monitoring and control means some CIOs are responsible for diverse devices posing new risks from traditional hacking to malicious action by machine customers. Technologies such as embedded AI and partners such as telcos offering 5G edge enable new IoT architectures. You need a new IoT strategy.

Tuesday, 17 May, 2022 / 03:45 PM - 04:30 PM CEST

(09:45 AM - 10:30 AM EDT)

Ask the Expert: What Is the Current and Future State of Mobile App Development?

Jason Wong, Distinguished VP Analyst, Gartner

Do you need to modernize your mobile app? Do you even need a mobile app? What is happening with PWA adoption? Should we build native mobile apps versus hybrid ones? Will react native and flutter be relevant in a few years? How is mobile to multiexperience development evolving? What is a "super app"? Bring your mobile app development questions to be answered.

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Technical Insights: Designing, Delivering and Managing Effective APIs

Steve Deng, Sr Director Analyst, Gartner

Digital business has accelerated the pace at which organizations support new apps, multichannel experiences and custom integrations. APIs are fundamental to effective app, microservice and integration architectures, but designing the API correctly determines adoption and success. The session discusses a five-step process to design the optimal API with an effective delivery and management strategy.

Monday, 16 May, 2022 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: How to Leverage Automated Testing to Accelerate and Improve Application Development

Joachim Herschmann, Sr Director Analyst, Gartner

Building highly scalable automation for testing their most critical applications is a priority for I&O and software engineering leaders. Join this session to ask questions about how to start and scale your test automation initiatives, what skills and roles to have in blended teams, how to collaborate with your peers in application development and how to find the right tools .

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Nine Essential Software Engineering Capabilities

Anne Thomas, Distinguished VP Analyst, Gartner

Software engineering is more than just programming. It is the delivery of software products that support business objectives, and it requires the creation and management of those software products over time. This session outlines nine essential capabilities that software engineering leaders must develop and nurture in order to maintain their software product portfolios and support rapidly changing business requirements .

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Technical Insights: Automating the Delivery Value Stream

Bill Holz, VP Analyst, Gartner

The demand for increased speed of delivery of applications has never been higher, and is increasing with no end in sight. Agile and DevOps practices help, but many teams continue to be burdened with inefficient manual processes that waste valuable time and resources. The only way to free teams from the drudgery of manual builds, deployments, tests and patches is by embracing pervasive automation .

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Technical Insights: State of the Web: Critical Trends in Architecture, Platforms and Frameworks

Danny Brian, Distinguished VP Analyst, Gartner

The noise around the "framework of the month" is deafening. Increased demands of agility and scalability require new approaches to application architecture and tooling. Hundreds of vendors offer new platforms that promise developer productivity. HTML5 and JavaScript features offer extreme leverage of both code and skills to solve problems for any endpoint device or server environment. How can software engineering leaders make sense of this turbulent landscape? This session gives a rundown of the trends you cannot afford to ignore in web platforms, frameworks and architecture .

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

AI-Augmented Testing — What It Is and Why It Matters

Joachim Herschmann, Sr Director Analyst, Gartner

Applying AI and machine learning to quality assurance will help determine the value of automation for QA and testing, and help identify how automation can support new ways of working in agile and DevOps environments. This session covers :
• What are the main use cases for AI in testing?
• How can you prepare for the impact for a future of AI-driven testing?

Tuesday, 17 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Outlook for Application Security

Charlie Winckless, Sr Director Analyst, Gartner

Recent years have seen a lot of change and few things have been impacted more than application security! Trends to new technology, new platforms and new tools have all been accelerated, achieving several years worth of growth in a short time. In this session we cover the current state of application security and explore some of the current, fast-moving trends .

Tuesday, 17 May, 2022 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Ask the Expert: The Good, the Bad and the Ugly of Low-Code Application Platform Evaluation, Adoption and Governance

Kyle Davis, VP Analyst, Gartner

This session will allow attendees to ask the Gartner expert on low-code questions related to evaluation, adoption, and governance of low-code platforms and get responses that highlight the good, the bad and the ugly about low code .

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

How to Select the Right Programming Languages With Your Team

Danny Brian, Distinguished VP Analyst, Gartner

Software engineering leaders must frequently help their teams choose which programming languages and frameworks they should use. This session will discuss the use cases, pros and cons, ecosystems and long-term outlook of leading programming languages and frameworks.

Tuesday, 17 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Demystifying Low Code Across Application Development, Process Automation, and Integration

Akash Jain, Principal, Advisory, Gartner

Low code is a marketing term used by vendors across different market segments, which often makes it difficult for SWELs to select a right platform for their use case. This presentation will be a deep dive into what low code means in the context of application development, process automation, and integration.

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Building a Foundation for Customer Experience With the CX CORE Model

Don Scheibenreif, Distinguished VP Analyst, Gartner

Customers aren't just looking for products anymore — they want experiences. But how do you build for experience when so many parts of the organization use technology to engage customers in different ways? In this session, we will share Gartner's vision for a new business architecture designed to drive lasting and valuable customer relationships in a disrupted world .

Monday, 16 May, 2022 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Designing Great Chatbot Experiences

Magnus Revang, VP Analyst, Gartner

Chatbots and conversational AI is being adopted by all enterprises for both customer service and employee-facing use-cases. A surprising number of implementations are however of low quality. This cannot be solved by technology but requires designing conversational experiences through crafting a coherent dialogue, with a brand personality, that engages your users .

Monday, 16 May, 2022 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Ask the Expert: CRM — A Technical Guide

Jeffery Skowron, VP Analyst, Gartner

CRM technology has exploded across enterprise landscapes. The scope of CRM capabilities is broad but a solid foundation is always for success. This session explores the technical aspects of an ideal CRM architecture by applying concepts such as modularity, interoperability and shared services .

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

How Application Composability Can Enable Great Customer Experiences

Gene Alvarez, Distinguished VP Analyst, Gartner

Application leaders must ensure that CRM technologies work together to deliver great customer experiences. Application leaders responsible for CRM applications need to know how application composability will help organizations adapt and respond to changing customer requirements .

Tuesday, 17 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

The 4 Secrets of Design-led Companies

Brent Stewart, Sr Director Analyst, Gartner

Transform your business and gain competitive advantage with actionable insights from major global brands leading their markets through the strategic application of design-driven methods, techniques, processes, operations and culture .

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Use Total Experience to Drive Resilient Application Innovation for Customers and Employees

Michelle Duerst, VP Analyst, Gartner

Application, software engineering, DW, CX leaders help the business compete based on great customer experience amd employee experience. However, CX and EX intitiatives are typically silos. Learn how to use total experience to interlink CX and EX strategies to identify and deliver resilient innovations with superior shared experiences for both customers and employees .

Tuesday, 17 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Engagement by Design: Using Gamification to Capture Attention

Brian Burke, Research VP, Gartner

Gamification has been proven to increase engagement and help people to achieve their goals. Gamification has become standard in some types of applications but has failed in others. In this presentation we will discuss the key differentiators that make gamified solutions successful and how you can design for engagement .

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Technical Insights: Designing, Delivering and Managing Effective APIs

Steve Deng, Sr Director Analyst, Gartner

Digital business has accelerated the pace at which organizations support new apps, multichannel experiences and custom integrations. APIs are fundamental to effective app, microservice and integration architectures, but designing the API correctly determines adoption and success. The session discusses a five-step process to design the optimal API with an effective delivery and management strategy.

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Technical Insights: Automating the Delivery Value Stream

Bill Holz, VP Analyst, Gartner

The demand for increased speed of delivery of applications has never been higher, and is increasing with no end in sight. Agile and DevOps practices help, but many teams continue to be burdened with inefficient manual processes that waste valuable time and resources. The only way to free teams from the drudgery of manual builds, deployments, tests and patches is by embracing pervasive automation .

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Technical Insights: State of the Web: Critical Trends in Architecture, Platforms and Frameworks

Danny Brian, Distinguished VP Analyst, Gartner

The noise around the "framework of the month" is deafening. Increased demands of agility and scalability require new approaches to application architecture and tooling. Hundreds of vendors offer new platforms that promise developer productivity. HTML5 and JavaScript features offer extreme leverage of both code and skills to solve problems for any endpoint device or server environment. How can software engineering leaders make sense of this turbulent landscape? This session gives a rundown of the trends you cannot afford to ignore in web platforms, frameworks and architecture .

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Technical Insights: Events Everywhere — Trends in Architecture, APIs, Integration and Analytics

Gary Olliffe, Distinguished VP Analyst, Gartner

Event-driven architecture and streaming data patterns are permeating the enterprise as architects and engineers discover the limits of their historical go-to approaches. This session explains the trends in cloud architectures, platforms, open-source and skills that are making event-driven patterns a critical capability for modern application, integration and data architecture .
Key Issues:
1) What are the use cases for event-driven architecture today?
2) What skills, technologies and practices do you need to succeed?
3) What impact does working with events and streams have on your existing technology?

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Technical Insights: Agile Application Architecture Using Distributed Apps, APIs and Services

Brad Dayley, VP Analyst, Gartner

Accelerating the digital business requires application architecture that supports agility, flexibility and scalability as well as improved customer experiences and workforce productivity. A multigrained mesh app and service architecture (MASA) approach centered around mediated APIs and mesh applications provides a highly agile architecture, but is a significant shift from traditional monolithic applications. This session provides best practices to create an app, API and services architecture to increase your agility and enable composability .

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Technical Insights: Keys for DevOps Success

Bill Holz, VP Analyst, Gartner

DevOps is all the rage — but what does DevOps really mean? Organizations all around the globe are scrambling to adopt DevOps without understanding what the term means and what is required to adopt it. This presentation will help you to better understand:
• What DevOps is and what it is not?
• The keys critical to DevOps success.
• How to build your DevOps practice into your SDLC ?

Monday, 16 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

How to Depoliticize Project Prioritization With a Decision Framework

Anthony Henderson, Sr Director Analyst, Gartner

Deciding between initiatives becomes political as stakeholders battle for resources to achieve their objectives. This presentation discusses how leaders can: Neutralize politics by introducing an objective framework for technology investments; apply a set of principles that will institutionalize the decision framework and sustain quality decision making through executive transitions.

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Ignore Burnout at Your Peril

Michelle Duerst, VP Analyst, Gartner

Burnout is an enterprise cultural issue that needs to be on every leader's radar. IT employees deal with constant change and demanding workloads that often result in burnout, impacting employee engagement and retention. In this session, you will learn how to spot and address burnout and open up the dialogue within IT to make employee well-being a priority. You will leave with actionable tactics .

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Rethink Organizational Change Management to Accelerate Your Growth

Rachel Longhurst, Sr Principal, Advisory, Gartner

The pace of digital transformation and the volatility of the business environment have increased the frequency of changes affecting enterprise priorities. As a result, it is becoming increasingly ineffective and unsustainable to house change management expertise in siloed pockets. To increase change success, organizations must promote change management capabilities to different stakeholder segments and move toward enabling the rest of the organization to manage change better.

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

You Don’t Have Enough People or Money to Do Everything The Business Wants. How Do You Prioritize?

Bill Swanton, Distinguished VP Analyst, Gartner

Software engineering leaders face an insatiable demand for work. Every stakeholder has a long list of requests they need NOW! Starting with the annual budgeting process, transparency is required to show what work is in the backlog and how it ties to strategic priorities. Making team capacity visible will show the effect of new work on delivery of current work and make it possible to push prioritization decisions back on stakeholders .

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Change Agent Tactics to Thrive in an Ambiguous World

Sean Bankston, Director, Advisory, Gartner

Understanding is the key to change, but that understanding rarely cascades into the enterprise. A change initiative won't succeed if those impacted don't understand the change and how it affects them. In this session, we will identify the common pitfalls and you will leave with six tactics that you can use now and make your change initiative a success.

Tuesday, 17 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Four Strategic Principles IT Leaders Need to Champion Now

Lorri Callahan, Sr Director Analyst, Gartner

The combined benefits of adopting agile and a product-centric approach to your portfolio has paid solid dividends to your organization. Are you asking yourself, where do we go next? Learn how to apply four key principles – cross-functional governance, product-centric portfolio management, visualization of flow, and continuous business forecasting — to close the gap between strategy and execution to always deliver business value .

Monday, 16 May, 2022 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

The Continuous Interface: How to Build an Application System to Unleash Human Potential

Arun Batchu, VP Analyst, Gartner

Broken app flows, inconsistent design and errors contribute to a debilitating 50% loss in work effectiveness and employee engagement. What got us here will not work in the increasingly VUCA world we live in. This session will introduce new trends in front-end architecture, design and technology to create a humane app experience that your employees and customers will love.

Monday, 16 May, 2022 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

CTO's Guide to Build the Right Executive Partnerships to Scale Digital Business

Samantha Searle, Sr Principal Analyst, Gartner

Scaling digital business requires CTO's to actively engage and partner with their peer executives , as disjointed efforts might hamper this scaling. CTOs should engage with other CXO roles to identify synergies, reduce conflicts and determine common business outcomes.

Tuesday, 17 May, 2022 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Strategies and Tactics for Speech and Natural Language Automation

Anthony Mullen, VP Analyst, Gartner

The use of natural language automation technologies has rapidly accelerated in the enterprise from chatbots and speech experiences to intelligent document processing and knowledge graph applications. The dizzying number of vendors coupled with a rapid evolution of technologies challenges enterprises to act strategically. In this session Gartner analysts will answer your questions on how to develop tactics and strategies for natural language technologies.

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

You Don’t Have Enough People or Money to Do Everything The Business Wants. How Do You Prioritize?

Bill Swanton, Distinguished VP Analyst, Gartner

Software engineering leaders face an insatiable demand for work. Every stakeholder has a long list of requests they need NOW! Starting with the annual budgeting process, transparency is required to show what work is in the backlog and how it ties to strategic priorities. Making team capacity visible will show the effect of new work on delivery of current work and make it possible to push prioritization decisions back on stakeholders .

Tuesday, 17 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Govern Your Citizen Technologists to Optimize Your Low-Code Automation and Development Initiatives

Paul Vincent, Sr Director Analyst, Gartner

Citizen technologists play a crucial role in contributing to an organization’s low-code automation and development efforts. This session guides CIOs/application and software engineering leaders in creating an adaptive governance model to identify the unique needs of every organization, select the right mix of tools and scale citizen-development programs to drive business innovation.

Monday, 16 May, 2022 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Roundtable: Where Next — Women in IT

Michelle Duerst, VP Analyst, Gartner

Where Next is an important theme at Gartner, focusing on the changing workforce (and customers). This interactive session will provide attendees the chance to discuss the future for women in IT. Attendees will share challenges faced, how they addressed them, sprinkled with insights from Gartner research, moderated by Gartner VP Analyst, Michelle Duerst .

Monday, 16 May, 2022 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Ignore Burnout at Your Peril

Michelle Duerst, VP Analyst, Gartner

Burnout is an enterprise cultural issue that needs to be on every leader's radar. IT employees deal with constant change and demanding workloads that often result in burnout, impacting employee engagement and retention. In this session, you will learn how to spot and address burnout and open up the dialogue within IT to make employee well-being a priority. You will leave with actionable tactics .

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