Chatbots and conversational AI is being adopted by all enterprises for both customer service and employee-facing use-cases. A surprising number of implementations are however of low quality. This cannot be solved by technology but requires designing conversational experiences through crafting a coherent dialogue, with a brand personality, that engages your users .

The use of natural language automation technologies has rapidly accelerated in the enterprise from chatbots and speech experiences to intelligent document processing and knowledge graph applications. The dizzying number of vendors coupled with a rapid evolution of technologies challenges enterprises to act strategically. In this session Gartner analysts will answer your questions on how to develop tactics and strategies for natural language technologies.

Today organizations develop one-off AI and VR/AR experiences with little consideration to a larger technical design and strategy. This session will outline the key technologies and architectures shaping the future of experiences and automation and prepare business leaders with tactics and strategies to capitalize on the trends
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