Speaker Bio

Anthony Mullen

Anthony Mullen

VP Analyst
Anthony Mullen leads the AI agenda across Gartner and is chair of the Application Innovation and Business Solutions summit in EMEA.

He covers AI with specialisation in Natural Language Technologies such as speech to text, text mining, search, conversational AI and natural language generation. Current research is around multiagent systems and simulation.
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Monday, 16 May, 2022 / 12:00 PM - 12:45 PM CEST
Ask the Expert: Designing Great Chatbot Experiences

Chatbots and conversational AI is being adopted by all enterprises for both customer service and employee-facing use-cases. A surprising number of implementations are however of low quality. This cannot be solved by technology but requires designing conversational experiences through crafting a coherent dialogue, with a brand personality, that engages your users .

Tuesday, 17 May, 2022 / 12:00 PM - 12:45 PM CEST
Ask the Expert: Strategies and Tactics for Speech and Natural Language Automation

The use of natural language automation technologies has rapidly accelerated in the enterprise from chatbots and speech experiences to intelligent document processing and knowledge graph applications. The dizzying number of vendors coupled with a rapid evolution of technologies challenges enterprises to act strategically. In this session Gartner analysts will answer your questions on how to develop tactics and strategies for natural language technologies.

Tuesday, 17 May, 2022 / 01:30 PM - 02:00 PM CEST
How Digital Twins/Humans, Metaverse and Simulation Will Reshape Business and What to Do About It

Today organizations develop one-off AI and VR/AR experiences with little consideration to a larger technical design and strategy. This session will outline the key technologies and architectures shaping the future of experiences and automation and prepare business leaders with tactics and strategies to capitalize on the trends

Join us to hear from Gartner experts and thought leaders.