Anthony Mullen

Anthony Mullen

Sr Director Analyst
Anthony Mullen conducts cross-domain research, often collaborating with other areas of Gartner for deeper insights into personal technologies. Current research themes include: virtual personal assistants (VPAs) and bots, artificial intelligence (AI) and conversational platforms, multidimensional wellness and health, citizens roles and technologies within smart cities, predictive analytics and user data as well as macrotrends and forecast modeling across personal technologies.
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Monday, 08 June, 2020 / 02:15 PM - 03:00 PM BST
The Present and Future of Artificial Intelligence

Artificial intelligence adoption has entered the mainstream, but most organizations are at the earliest stages and still developing their strategy and governance. Get a sense of where you stand and where the industry will progress.

Tuesday, 09 June, 2020 / 11:00 AM - 11:45 AM BST
Stop Thinking Omnichannel And Start Doing Multiexperience

Channels are inside-out thinking; and omnichannel thinking doesn't address customer nor employee experiences from outside-in. Omnichannel aims to address “where” users interact, but it does not take into account “how” they want to interact. To win in the experience economy, where engagement across apps, devices and interaction modalities is expected, application leaders need a multiexperience mind-set.

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