How do I register for the conference?
Please visit Gartner CIO & IT Executive Summit 2020 or contact the Gartner Conferences team +44 0 20 3868 5238. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.
What if I’m having trouble logging into my gartner.com account?
Resetting your credentials can be done online. Please follow the links and instructions on the login page.
Where is Gartner offering special hotel room rates?
As a conference attendee, you have exclusive access to special hotel room rates at these hotels when you book through Gartner:
Mövenpick Hotel Frankfurt City
€205 per night including taxes and fees
Please note that room rates are subject to applicable taxes and resort fees per night.
Availability at the special hotel room rate is limited, and we encourage you to make your reservation as soon as possible. The deadline to reserve a hotel room at the special rate is 5:00 p.m. ET or 5:00 p.m. CET on Friday, 1 May 2020. Discounted rates aren’t guaranteed after this date.
How do I make a hotel reservation?
You’ll need to register for the conference before you can book your hotel room. Hotel reservations can then be made by signing into your conference registration profile and selecting Book Hotel. You can also contact the Gartner Conferences team for assistance at +44 0 20 3868 5238.
Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. If you are attending as a team and would like to stay together, please email the Gartner Conferences team for additional information.
Please note that reservations at the special Gartner rate can’t be made directly with the hotel. Calls to the hotel will be redirected to the Gartner Conferences team.
Is a minimum night stay required?
A two-night minimum stay is required.
I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?
Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note: Many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management (EHS) that claims to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at +44 0 20 3868 5238 to verify the third-party provider prior to responding.
How do I get to the conference if I am at an off-site property?
Complimentary shuttle service will be provided to and from the affiliated off-site hotels.
How do I cancel my hotel reservation?
You may cancel without penalty up until 12:00 pm CET 10 days before your arrival. If you cancel or shorten your stay with less than 10 days notice, the hotel will charge you for 90% of the cost of the whole stay. If you need to change your hotel reservation, simply sign into your conference registration profile and select Edit Reservation or email the Gartner Conferences team at Gartner Conferences team. If you need to change or cancel your hotel reservation after this date, you’ll need to contact the hotel directly.
What is the hotel cancellation policy?
Reservation cancellations made prior to 12:00 pm CET 10 days before your arrival will not incur cancellation fees. If you cancel or shorten your stay with less than 10 days notice, the hotel will charge you for 90% of the cost of the whole stay. Failure to check in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.
Please note: If you cancel your conference registration, you will need to cancel your hotel reservation separately.
Who do I contact if I have additional questions?
For additional assistance, please contact the Gartner Conferences team at +44 0 20 3868 5238. You can also access a list of our global numbers here.