Gene Alvarez

Gene Alvarez

Distinguished VP Analyst
As Chief of Research for CRM, CX, Sales, Customer Service and Support, Applications Leaders, Applications and Product Portfolio Governance and Applications Architecture, Development, Integration and Platforms Key Initiatives, Gene Alvarez leads Gartner's ITLTP Applications research and helps clients with their vision, strategy, business models for topics such as The Future of Applications, Applications Modernization, CRM, Customer Experience, Digital Commerce Technologies. This includes topics such as Customer Experience Management, Customer Journey Mapping, digital business platforms, cloud, SaaS, and Digital Commerce technologies. He has spoken at many international events. He has over 30 years of business and IT experience. The Hispanic IT Executive Council Hall of Fame inducted Mr. Alvarez in 2019. He has received the Top 200 Influential Hispanics in Technology "HE&IT TOP 200" Award Hispanic Engineer & Information Technology Magazine.

Mr. Alvarez led business impact assessments, vendor management, project management, software development and delivery of complex business applications. He is an international expert on the future of applications and sell-side strategies and technologies, such as digital commerce, e-commerce and m-commerce sales applications, CRM, and customer experience. He is a recognized authority on retail and consumer packaged goods industry applications and practices. Mr. Alvarez has spoken at many industry-related conferences worldwide and has published/referenced/featured in various media and trade publications. Prior to joining Gartner, he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
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Friday, 19 June, 2020 09:30 AM|Friday, 19 June, 2020 10:15 AM
Seven Digital Disruptions You Might Not See Coming

The session will discuss at length the seven digital disruptions you might not see coming.

Friday, 19 June, 2020 02:45 PM|Friday, 19 June, 2020 03:30 PM
Gartner’s Top Strategic Predictions for 2020 and Beyond: Contemplating the Human Condition

The use of technology to define the strategic direction of a company has been the dream of many companies during digital transformations. However, savvy CIOs will find that technologies are still only tactical elements in the larger strategy of business transformation.

Meet the experts face to face.