Gartner defines AI as applying advanced analysis and logic-based techniques, including machine learning, to interpret events, support and automate decisions, and take action.
Common definitions of AI focus on automation and, as a result, often fail to make clear the opportunities available to CIOs and IT leaders.
The most common mistake with AI is to focus on automation rather than augmentation of human decision making and interactions. If CIOs focus only on further automation via AI, they miss the hidden opportunities for greater personalization and differentiation.
CIOs should look for critical business points where human interaction or human expertise adds value. They should find examples where such value is manifested in very large amounts of data, especially where the data includes the outcomes that they desire to affect.
AI technology covers a wide range of potential use cases across many organizations and industries.
To find out more about how AI can help with your digital transformation strategy, register for the Gartner CIO & IT Executive Summit and attend the following sessions focussed on AI.
- Digital Ethics: Early Experiences With Artificial Intelligence
- Use AI to Create Better B2B Customer Experience
- Ask The Expert: AI Technologies in B2B Sales Organizations — Does it Work?
- Top 10 Strategic Technology Trends in DACH