How do I register for the conference?
Please visit Gartner Regional CIO Forum registration or contact the Gartner Conferences team at +27 (0)87 550 3913. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.
What if I’m having trouble logging into my gartner.com account?
Resetting your credentials can be done online. Please follow the links and instructions on the Login page.
What are the hotel room rates?
Please note that room rates are subject to applicable taxes and resort fees per night.
How do I make a hotel reservation?
You’ll need to register for the conference before you can book your hotel room. Hotel reservations can then be made by signing into your conference registration profile and selecting Book Hotel. Also, you can contact the Gartner Conferences team for assistance at +27 (0)87 550 3913.
Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. If you are attending as a team and would like to stay together, please email the Gartner Conferences team for additional information.
Please note that reservations at the special Gartner rate can’t be made directly with the hotel. Calls to the hotel will be redirected to the Gartner Conferences team.
Is a minimum night stay required?
A two-night minimum stay is required.
I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?
Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note: Many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management (EHS) that claims to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at +27 (0)87 550 3913 to verify the third-party provider prior to responding.
How do I get to the conference if I am at an off-site property?
Complimentary shuttle service will be provided to and from the affiliated off-site hotels.
How do I change or cancel my hotel reservation?
If you need to change or cancel your hotel reservation prior to 5:00 p.m. ET on 1 January 2020, simply sign into your conference registration profile and select Edit Reservation or email the Gartner Conferences team. If you need to change or cancel your hotel reservation after this date, you’ll need to contact the hotel directly.
What is the hotel cancellation policy?
Reservation cancellations made prior to 5:00 p.m. ET on 1 January 2020 will not incur cancellation fees. After 5:00 p.m. ET on 1 January 2020, the hotel will charge a nonrefundable deposit of the two-night minimum stay, including applicable taxes and resort fees, to the credit card provided at the time of booking. The rate provided at the time of booking and listed in your confirmation email will be the rate charged by the hotel for your nonrefundable deposit. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined above.
Failure to check in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.
Please note: If you cancel your conference registration you will need to cancel your hotel reservation separately.
Who do I contact if I have additional questions?
For additional assistance, please contact the Gartner Conferences team at +27 (0)87 550 3913. You can also access a list of our global numbers here.