Tracking efficiency of cost and throughput for software development continues to be a challenge for large enterprises which tend to have large outsourcing arrangements with multiple partners. In this session, we will share an analytics-oriented approach called ATOM (A Technology Output Measure) that BT Technology has taken to overcome these challenges. Adopting this model with the right governance and tooling has given our business units a standard engagement model with accompanying metrics to understand how the software engineering & delivery function delivers high quality software and adapt to changing business demand, while demonstrating tangible cost efficiencies.
For our partner teams, this has driven greater accountability for the delivery outcomes, and able to exercise greater autonomy on staffing levels and resource mix.
The ATOM Metrics are also correlated with other software KPIs (e.g. code quality, devops maturity, defect density), to ensure that customer experience and business value delivered by IT continue to improve alongside increased efficiency and throughput.