Tuesday, 09 June, 2020 / 08:00 AM - 08:45 AM BST
Ask the expert: CRM Markets — What is Happening and What Do I Do About It?
Julian Poulter, Sr Director Analyst, Gartner
Looking at the global CRM industry, currently worth a massive $48billion, we find that it is not a market but a large collection of distinctly different markets. In this presentation we will go through: What are the key trends we are seeing, and how do these vary by vendor, region, industry and software segment? We will use Gartner's market share survey and software forecasts to delve deeper, but what do these forecasts mean, and what is happening with SaaS, multi cloud digital transformation deals. Furthermore we will explore what is happening with marketplaces like Salesforce's AppExchange and we will look at how much organizations spend on CRM, CX and services.
Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.