Gartner’s 10 Steps to Customer-Centric Success
Put the customer at the heart of your organization.
Gartner predicts by 2020, poor customer experiences will destroy 30% of digital business projects. Will your projects be among them?
Are you exploiting the new opportunities to engage your customers? Customer-centricity is the way to reshape your tactics to support the success of your CX strategies. Listen to your customers’ needs, empathize with customers and put your customers at the center of your strategy.