Exhibitor Directory


Gartner Customer Experience & Technologies Summit 2019 will help you develop a shortlist of technology and service providers that can meet your particular needs. You’ll receive exclusive access to some of the world’s leading technology and service providers in a variety of settings.


Bold360 by LogMeIn

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.


Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.


Reply specialises in the design and implementation of solutions based on new communication channels and digital media. Through its network of specialist companies, Reply supports some of Europe’s leading industrial groups in Telco & Media, Industry & Services, Banks & Insurance, and Public Administration to define and develop business models, suited to the new paradigms of Big Data, Cloud Computing, Digital Media and the Internet of Things.


SAP unlocks a world of digital innovation, customer value and growth that builds trusted relationships between brands and customers. Built on the foundation of the Intelligent Enterprise and powered by an open and extensible platform, the technology suite, SAP C/4HANA empowers businesses to manage the complete customer experience by putting a consent-driven, single customer view at the center of the business.


Sitecore is the global leader in experience management software that combines content management, commerce, and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time and at scale across every channel—before, during, and after a sale.



Bloomreach software enables highly personalized digital experiences for enterprises across the world. Our digital experience platform, Bloomreach Experience (BRX) is powered by a next-gen content management system (CMS), digital merchandising tools, intelligent site search, and search engine optimization (SEO).


Clarasys is a fresh and exciting consultancy with over 100 consultants working across a range of industries including financial services, public sector, healthcare, telco, professional services, events and information services.

Elastic Path Software

Defining the future of commerce, Elastic Path pioneered the world’s leading API - oriented commerce solution for enterprises. Customers from industries as diverse as travel, telecoms, publishing, software, and retail enjoy the benefits of a flexible, open architecture that monetizes brand-defining customer experiences, facilitates business agility, and eliminates commerce system silos.


Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from seamlessly connecting employees and customers across channels. 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and relationships.


Interactions provides Intelligent Virtual Assistants that combine conversational AI & human understanding to enable businesses to engage with their customers in productive conversations, delivering unprecedented improvements in CX & significant cost savings for some of the largest brands worldwide.

Odigo by Capgemini

Odigo, a Capgemini brand, helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and has more than 200 clients around the world.


The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia.


Qualtrics is a rapidly growing software-as-a-service and the leader in Experience Management. More than 1,200 brands in Europe use the Experience Management Platform™ to collect, analyse and act on customer data, applying predictive intelligence to identify the actions that will have the biggest impact on the customer experience.


ServiceNow makes work, work better for people. Now Customer Service helps customers resolve complex issues end-to-end, intelligently fix problems before they know they have them, and drive actions to instantly take care of common requests


Sparkcentral connects businesses with customers through messaging, whether through social media or private messaging channels such as WhatsApp, Messenger, SMS text, live messaging (In-App & In-Web), or other channels. Our clients include Emirates, Scottish water, KBC, citizenM hotels and Netflix.

Verint Systems

Verint is "The Customer Engagement Company." We help organisations simplify and modernise the way they engage customers through their contact centre, branch, back office and marketing departments. Our solutions focus on: Workforce Engagement, Self-service, Voice of the Customer as well as Fraud and Compliance. We partner with you to understand your business goals and identify the best approach, strategy and solutions to meet your current and future needs.



Calabrio ONE—including QM, WFM, customer analytics & advanced reporting—captures & analyses customer interactions to improve the customer experience.


Confirmit helps you operationalise feedback to drive change in your organisations to increase revenue, reduce costs and promote culture change.


Conversocial enables brands to deliver Conversational Customer Experiences through the unique power of messaging and adaptive automation.

eGain Communications Limited

eGain customer engagement solutions deliver digital transformation for leading brands - powered by virtual assistance, AI, knowledge and analytics.


Five9 is a leading provider of cloud contact centre software. Five9 is reliable, secure, and scalable; and creates exceptional customer experiences.

Glance Networks

The Glance Visual Engagement Platform enables enterprises to humanize customer service engagements and effortlessly solve customer problems


Intradiem is the market leader in contact centre robotic process automation (RPA). The platform enables enterprise centers to efficiently reduce cost and improve employee engagement.


Jacada’s 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally.

NICE inContact

NICE inContact is the cloud contact centre software leader, empowering organisations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform.


Quadient provides technology that enables organizations to create better experiences for their customers through timely,and accurate communications.

RedPoint Global

RedPoint Global offers a single point of control to connect all data, determine next best actions, and orchestrate interactions across touchpoints.


Global enterprises are deploying Transversal’s Knowledge Automation solutions to drive large scale business transformation. The deployment of knowledge invigorates contact centres, websites and employee engagement.


Zoho is the operating system for business--a single platform with all the applications needed to run a business completely from the cloud.

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