How do I register for the conference?
Please visit Gartner Customer Experience & Technologies Summit registration or contact the Gartner Conferences team at +44 (0) 20 3868 5238. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.
What if I’m having trouble logging into my gartner.com account?
Resetting your credentials can be done online. Please follow the links and instructions on the login page.
Where is Gartner offering special hotel room rates?
As a conference attendee, you have exclusive access to special hotel room rates at these hotels when you book through Gartner. Special rates will become available closer to the time of the 2020 conference. Please check the venue page for full details.
Availability at the special hotel room rate is limited, and we encourage you to make your reservation as soon as possible.
How do I make a hotel reservation?
You’ll need to register for the conference before you can book your hotel room. Hotel reservations can then be made by signing into your conference registration profile and selecting “Book Hotel.” You can also contact the Gartner Conferences team for assistance at +44 (0) 20 3868 5238.
Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. If you are attending as a team and would like to stay together, please email the Gartner Conferences team for additional information.
Please note that reservations at the special Gartner rate can’t be made directly with the hotel. Calls to the hotel will be redirected to the Gartner Conferences team.
Is a minimum night stay required?
A two-night minimum stay is required.
I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?
Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note: Many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management (EHS) that claims to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at +44 (0) 20 3868 5238 to verify the third-party provider prior to responding.
How do I get to the conference if I am at an off-site property?
The venue is a short walk from the preferred hotels. Alternatively, you can get local taxis.
What is the hotel cancellation policy?
Please check directly with the hotel once you have booked your accomodation.
Please note: If you cancel your conference registration you will need to cancel your hotel reservation separately.
Who do I contact if I have additional questions?
For additional assistance, please contact the Gartner Conferences team at +44 (0) 20 3868 5238. You can also access a list of our global numbers here.