Don Scheibenreif

Don Scheibenreif

Distinguished VP Analyst
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Customer Experience research group. Mr. Scheibenreif works with customer experience and IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and digital business transformation and he has served clients in Gartner's Industries Research and Technology Innovation practices.
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Monday, 08 June, 2020 / 09:00 AM - 10:00 AM BST
Gartner Opening Keynote: Leading CX When the Stakes Are High

As customer-centricity becomes increasingly important in an uncertain world, IT leaders supporting CX must understand their role in supporting organization transformation to deal with uncertainty and serve what Gartner calls the emerging Everything Customer. This keynote will provide practical guidance and inspiration for the future.

Monday, 08 June, 2020 / 01:30 PM - 02:15 PM BST
What CX Leaders Need to Know About the Everything Customer

Technology has created the Everything Customer. Customers want conflicting things at the same time — for example — to be connected and left alone. But how can you serve this type of customer effectively? In this presentation, we will explore the dynamics of customers and technology and what you can do to win with the Everything Customer.

Tuesday, 09 June, 2020 / 09:00 AM - 09:30 AM BST
When Things Become Customers: Prepare for Earth’s Ultimate Emerging Market

Digital-savvy business leaders seeking new growth horizons may be missing a huge financial opportunity. Gartner predicts that billions of machines — both physical and virtual — will act, look, and feel like customers. We’ll explore why this is happening, how it is showing up today, and what CX leaders can do to take advantage of this final frontier of emerging customers.

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